# dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is dualmon the right Remote Desktop solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews

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dualmon

4.9 (283)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 24th, 2026

# Reviews of dualmon

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

LK

Lisa K

Engineer OwnerIndustrial Automation, Self-employedUsed the software for: More than 2 years.

“dualmon offered a cost effective way to interact with a customers system to assist with troubleshooting their industrial processes.“

December 18, 2025

EL

Eric L

VP of ITPlastics, 501 - 1,000 employeesUsed the software for: More than 2 years.

“In order to get to admin need to raise our level with user but most of our users are not savay enough to understand the meaning of it hence we have to be on the phone with them and walk them to do it. “

August 16, 2025

GW

George W

ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years.

“It has helped in reducing our operational costs and has all the functionalities that the larger companies provide.“

January 7, 2026

MS

Murray S

MDInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Sometimes the executable file takes a long time to download and then run even on faster connections.“

December 5, 2025

JM

Jonathan M

Sr Systems AdministratorLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years.

“Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.“

July 9, 2024

SR

Shawna R

PartnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years.

“I would like to be able to turn on a computer remotely, but I know that isn't possible in any situation--nor should it be.“

July 25, 2025

JF

John F

IT Systems AdministratorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years.

“I also really appreciated how easy it was to add members of my team for remote access.“

December 26, 2025

JB

John B

ManagerFurniture, 11 - 50 employeesUsed the software for: More than 2 years.

“Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good.“

January 29, 2025

## Showing most helpful reviews

Showing 1-25 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael M.  
Business Owner and IT Specialist  
  
Used the software for: 6-12 months

### "Robust and Reliable, pity it is so laggy"

December 20, 2017

4.0

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Review Source

MT

Michael T.  
Network engineer  
Computer Networking  
Used the software for: 2+ years

### "works great, very affordable"

January 8, 2026

5.0

Pros

easy to use and very reliable and much more affordable than most competitors. I cant recall ever having a problem with it, just login and connect to your system. has just about every feature you would need, i highly recommend dualmon

Cons

I really cant think of any negatives for the product as i already said it just works as expected, and i cant think af any downtime ever, so its also very reliable

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

The affordability of Dualmon is better than LogMeIn

Review Source

TC

Thomas C.  
President  
Design  
Used the software for: 2+ years

### "Great product!!!!"

April 10, 2026

5.0

My experience with DualMon has been very good. In an era when people are pumping out 'remote access solutions', DualMon has been very beneficial for us without too much 'techy' stuff. It is easy to install and use.

Pros

Dual Mon is easy to use. There is two level authentication but it is not too fussy. There are no ads. It just seems to work!!

Cons

Sometimes, when setting us new machines, I have a hard time making sure the new User doe snot fall under my profile. It has happened in the past and I am sure it is user error but that sometimes is a pain.

Review Source

CV

Cristian V.  
Principal  
Civil Engineering  
Used the software for: 6-12 months

### "Recommended "

August 3, 2020

3.0

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Reason for choosing dualmon

Price mostly

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer is too expensive

Review Source

TW

Terry W.  
IT Support Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Superb Remote Access Software"

April 22, 2026

5.0

Pros

The ease to be able to connect remotely without any pre installed software necessary. It is very good value for money compared to similar other products.

Cons

No features that I would require are missing from the product. I use it primarily to gain remote access to my clients PC/s to debug and resolve any issues.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cheaper cost and no need to pre install.

Review Source

JF

John F.  
IT Systems Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Strong Value for IT Teams"

December 26, 2025

5.0

I also really appreciated how easy it was to add members of my team for remote access. The process is straightforward and saves a lot of time compared to other tools I’ve used, making team collaboration much simpler.

Pros

We’ve been using Dualmon for over a year now, and it has consistently impressed. The platform is noticeably easier to use than other remote‑access solutions we’ve worked with in the past, with a clean interface and straightforward setup that makes daily use effortless. On top of that, Dualmon is very competitive in pricing, offering strong value without sacrificing reliability or features. It’s been a solid, dependable tool for workflows, and we're glad we made the switch

Cons

One area that could be improved is the clarity of the toggles at the top of the viewer. They work well once you understand them, but clearer labeling or more intuitive icons would make the interface even easier for new users.

Switched from

[Castle](https://www.capterra.com/p/217475/Castle/)

Honestly the price point, the ease of use of the UI and deploying the product was simple.

Review Source

JL

James L.  
IT Manager  
Construction  
Used the software for: 2+ years

### "Dualmon 30 users"

October 29, 2025

5.0

We use this to remote to PC's for working on them and fixing issues, we have one person who works from home using it, she prefers it over the vpn setup.

Pros

Dual mon is easy to use, any of my users can all use it without needing any training or supervision

Cons

There aren’t any cons for any of my users or me, Dual mon does what we need to do. .

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

price was better than logme in and chrome desktop was glitchy

Review Source

GW

George W.  
Manager  
Accounting  
Used the software for: 2+ years

### "Remarkable remote assistance software"

January 7, 2026

5.0

Pros

This tool has been a great advantage to my company since the day we registered. It has helped in reducing our operational costs and has all the functionalities that the larger companies provide. I will continue to utilize this service for as long as possible.

Cons

Occasionally, the Android app might seem a little bit sluggish and difficult to utilize.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

To find a different choice that is more convenient and economically advantageous.

Review Source

EL

Earl L.  
Acct Mgr  
Accounting  
Used the software for: 2+ years

### "Very stable and efficient platform"

April 10, 2026

5.0

It has been a benefit to our small company over many years. They do not change things either so I don't waste time learning their software and can just take care of our clients.

Pros

Ease of use and cost of the product compared to similar offerings. Secure access also. Not as many hoops to jump through for the same results.

Cons

There is nothing that I can think of. I do not have one hundred charactors to write about the program. It is all good with me.

Review Source

BN

Brandon N.  
Controller  
Real Estate  
Used the software for: 1-2 years

### "Good remote work software"

May 9, 2026

5.0

It's been a good working experience with DualMon and it has helped me improve my work productivity .

Pros

I just like the ease of use for out of the office work. It makes it very easy and accessible to access my work information from my home and there doesn't seem to be any lag or issue with working with dualmon.

Cons

I wouldn't say I disliked anything about the software just maybe having more information on optional computers to remote work with.

Review Source

TW

Terrie W.  
Chief Operating Officer  
Management Consulting  
Used the software for: 2+ years

### "Love It No-Brainer works as advertised for fair price"

October 29, 2024

5.0

Perfect affordable solution for secure remote access.

Pros

Easy and Intuitive product to use, all the features in MUCH more expensive products.

Cons

The Printing documentation is a bit vague.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price, Functionality, Fair Straightforward Pricing, Industry Mandates MFA

Review Source

RM

Richard M.  
Systems Administrator  
Broadcast Media  
Used the software for: 2+ years

### "DualMon Remote Desktop has been a reliable and powerful tool"

April 12, 2023

5.0

The user interface was intuitive, so users picked it up fast. The setup process was straightforward, and behind the scenes. The usersdidn't have to do any configuration. The connection was stable and reliable, with minimal lag, allowing us to work seamlessly without any disruptions.

Pros

DualMon Remote Desktop has been a game-changer for me. The ability to access my desktop remotely from anywhere has given me unparalleled flexibility in my work routine. Whether I'm traveling or working from home, I can easily connect to my office computer and seamlessly continue my work as if I were physically present in the office.

Cons

I would like to be able to remote into a dual monitor computer with a dual monitor computer and utilize both screens.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

We moved a lot of people to this service quickly. It was easy for the users to understand and use. Easy for the support staff to configure. The cost was great so there was little push back from Accounting. Remote Access and no drama for the win!

Review Source

SA

Stephen A.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "I love the product"

September 30, 2022

5.0

We have had a great experience with dualmon. We came over from TeamViewer and had many instances where could not access remote computers with errors about server connectivity issues. At times the connection is a bit slow, but there are many reasons. It would be great to have slightly better speeds.

Pros

Very simple to use and easy to roll out on client computers. Reliable.

Cons

It would be nice if there could be both voice and text communication with customer. At times it isn't simple to use phone and get work in Dualmon. Would be nice to have a slightly better dual monitor experience. When selecting both monitors it doesn't really allow much usability.

Alternatives considered

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The tools offered by dualmon resolved a lot of our issues. The price fits the product perfectly. Ease of use was also a huge consideration.

Review Source

DW

David W.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Best Bang for your buck."

February 25, 2022

4.0

I'm a small independent contractor. I have an enterprise level account that lets me control up to 25 computers at a time. I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.

Pros

It is the most inexpensive remote support software on the market that is full featured. You can offer remote support on the fly and keep a large number of users permanently connected for a low amount of money. I originally used the more name brand options until they priced themselves out of the market. Dualmon offers a good base product and is constantly upgrading things that used to be missing.

Cons

Not much to say on the con side. Things they used to lack, like Mac support and recording sessions, they added and it works now. The product is actively developed and improved.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Dualmon has all the features I need at a much lower price and the support is good.

Review Source

TD

Terry D.  
Director Systems  
Oil & Energy  
Used the software for: 1-2 years

### "Best affordable Remote Access System with all the features one needs."

October 4, 2022

5.0

Being able to create groups and assigns computers to users and having detailled logs are advanced features that we make heavy use of. We love it. Support too is excellent and there are apps available for mobile and tablets as well as desktops.

Pros

DualMon is an incredible tool that allows us to manage remote pc-based unattended systems with simplicity. The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money. Its secure and has all the features one needs.

Cons

Will not work with Linux or RPI systems although it works with Mac Systems.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

Reason for choosing dualmon

Most important of all is the pricing model which does not limits the number of users. The pricing is reasonable and is based on the number of computers not the number of users which was paramount for us. All the others are based on the number of users!

Review Source

FS

Farshad S.  
President  
Oil & Energy  
Used the software for: 2+ years

### "Easy to use and secure"

January 28, 2025

5.0

Very, very good. .

Pros

Easy to use; never had a glitch in the past 5 years. It contains everything you need to access your computers and lots of extra functions.

Cons

The voice through the microphone does not go through like Anydesk. And sometimes it is slow but not a big deal.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing dualmon

It is solid and very cost-effective. .

Review Source

MG

Matt G.  
Technical Director  
Accounting  
Used the software for: 2+ years

### "Great product, great value for money"

January 30, 2025

5.0

Initially we implemented Dualmon for remote support of pc's within our own business but it has also been used to gain access to some client computers to assist them too. It was very easy to implement and manage. Even if ther more well known products dropped their prices in line, i still wouldn't switch now.

Pros

I find Dualmon to be a great remote support product, its very good value for money and has all the functions of a remote support product you could need.

Cons

The only issue i have found while using Dualmon was remote controlling a windows pc from a macbook, some of the keys don't tranfer correctly to the remote computer and i couldn't find a way around this. for example the # key.

Review Source

TH

Tim H.  
Owner  
Wireless  
Used the software for: 1-2 years

### "Great Product"

January 25, 2025

4.0

Pros

This product is simple to use and user friendly.

Cons

The home page and dashboard are user friendly.

Review Source

JO

Jaycen O.  
Paralega  
Legal Services  
Used the software for: 2+ years

### "Dualmon review"

November 8, 2024

5.0

The ability to work remotely and access my work computers and software with ease.

Pros

Easy to Use. I'm able to access my work computers from home without issues.

Cons

None. Nothing so far. It's been working great for me and my office.

Review Source

wI

wendell I.  
tech support  
Food & Beverages  
Used the software for: 2+ years

### "Happy user"

August 16, 2024

5.0

Help people look around their system and let them search for what they want.

Pros

ease of use. able to leave it open, then check on my wife's computer as she requests me to look at something.

Cons

I don't have anything. I don't use it for repair much. Anything I need to do has been easy.

Review Source

MF

Miguel F.  
IT Support  
Information Technology and Services  
Used the software for: 2+ years

### "Good product. Happy customer."

July 19, 2024

5.0

Used in IT support environment. Connect nightly to remote locations to ensure backups are occurring as expected. Able to assist customers when they have problems.

Pros

Easy to use and install. Can invite other users to use the product. Can have more than one session open at the same time, saving me time with nightly tasks.

Cons

Wish two or more users could connect to a PC at the same time with different sessions. Similar to what Remote Desktop allows when used on a Windows server.

Review Source

JB

Jason B.  
Manager  
Retail  
Used the software for: 1-2 years

### "Excellent product if you have the need"

July 26, 2024

5.0

Pros

I like how easy it was to setup and get started and the quick response from support to help guide as needed was much appreciated!

Cons

I honestly don't have any cons as it does what I want and is easy to use!

Review Source

KJ

Kim J.  
President  
Automotive  
Used the software for: 2+ years

### "Amazing Affordable Product"

July 2, 2024

5.0

It allows me to work from home with nearly all the abilities of working in the office.

Pros

Works very well to control multiple computers remotely - fully featured and very stable.

Cons

No - there was nothing I did not like about the product - it worked very well for our organization.

Review Source

RB

Rick B.  
President  
Computer Software  
Used the software for: 2+ years

### "dualmon is what we had been looking for"

April 14, 2023

5.0

Helping computer users remotely, and checking running daily routines works great.

Pros

Feature of showing which computer is online and to transfer files. Different users can be set up to have access to different computers, and we use the groups for different location computers. The search feature works so well as it searches both the name of the computer and the additional description.

Cons

I wish there was a feature where dual mon would show how long a computer has been inactive for those computers that are set up unattended, this would save so much time as of now we have to login in to see if the computer is not being used so we can gain access.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

The price for the features included

Review Source

JM

Jonathan M.  
Sr Systems Administrator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Functional and Cost Effective"

July 9, 2024

5.0

Overall, it's got your basic support/remote access tools built in, and at its price there are no real competitors.

Pros

Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.

Cons

Not quite as full featured as other (more expensive) options.

Review Source