# dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is dualmon the right Remote Desktop solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews --- dualmon 4.9 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of dualmon Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews LK Lisa K Engineer OwnerIndustrial Automation, Self-employedUsed the software for: More than 2 years. “dualmon offered a cost effective way to interact with a customers system to assist with troubleshooting their industrial processes.“ December 18, 2025 MS Murray S MDInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the executable file takes a long time to download and then run even on faster connections.“ December 5, 2025 GW George W ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It has helped in reducing our operational costs and has all the functionalities that the larger companies provide.“ January 7, 2026 EL Eric L VP of ITPlastics, 501 - 1,000 employeesUsed the software for: More than 2 years. “In order to get to admin need to raise our level with user but most of our users are not savay enough to understand the meaning of it hence we have to be on the phone with them and walk them to do it. “ August 16, 2025 JM Jonathan M Sr Systems AdministratorLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.“ July 9, 2024 SR Shawna R PartnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to be able to turn on a computer remotely, but I know that isn't possible in any situation--nor should it be.“ July 25, 2025 JF John F IT Systems AdministratorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “I also really appreciated how easy it was to add members of my team for remote access.“ December 26, 2025 JB John B ManagerFurniture, 11 - 50 employeesUsed the software for: More than 2 years. “Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good.“ January 29, 2025 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Business Owner and IT Specialist Used the software for: 6-12 months ### "Robust and Reliable, pity it is so laggy" December 20, 2017 4.0 it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers. Pros Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues Cons Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections. Review Source JF John F. IT Systems Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Strong Value for IT Teams" December 26, 2025 5.0 I also really appreciated how easy it was to add members of my team for remote access. The process is straightforward and saves a lot of time compared to other tools I’ve used, making team collaboration much simpler. Pros We’ve been using for over a year now, and it has consistently impressed. The platform is noticeably easier to use than other remote‑access solutions we’ve worked with in the past, with a clean interface and straightforward setup that makes daily use effortless. On top of that, Dualmon is very competitive in pricing, offering strong value without sacrificing reliability or features. It’s been a solid, dependable tool for workflows, and we're glad we made the switch Cons One area that could be improved is the clarity of the toggles at the top of the viewer. They work well once you understand them, but clearer labeling or more intuitive icons would make the interface even easier for new users. Switched from [Castle](https://www.capterra.com/p/217475/Castle/) Honestly the price point, the ease of use of the UI and deploying the product was simple. Review Source TC Thomas C. President Design Used the software for: 2+ years ### "Great product!!!!" April 10, 2026 5.0 My experience with has been very good. In an era when people are pumping out 'remote access solutions', DualMon has been very beneficial for us without too much 'techy' stuff. It is easy to install and use. Pros Dual Mon is easy to use. There is two level authentication but it is not too fussy. There are no ads. It just seems to work!! Cons Sometimes, when setting us new machines, I have a hard time making sure the new User doe snot fall under my profile. It has happened in the past and I am sure it is user error but that sometimes is a pain. Review Source CV Cristian V. Principal Civil Engineering Used the software for: 6-12 months ### "Recommended " August 3, 2020 3.0 Decent experience, should improve speed Pros It's easy to use and to implement, it has multiple users and it is very reasonably priced. Cons It is slow compared to other similar software Reason for choosing dualmon Price mostly Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer is too expensive Review Source MT Michael T. Network engineer Computer Networking Used the software for: 2+ years ### "works great, very affordable" January 8, 2026 5.0 Pros easy to use and very reliable and much more affordable than most competitors. I cant recall ever having a problem with it, just login and connect to your system. has just about every feature you would need, i highly recommend Cons I really cant think of any negatives for the product as i already said it just works as expected, and i cant think af any downtime ever, so its also very reliable Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) The affordability of is better than LogMeIn Review Source GW George W. Manager Accounting Used the software for: 2+ years ### "Remarkable remote assistance software" January 7, 2026 5.0 Pros This tool has been a great advantage to my company since the day we registered. It has helped in reducing our operational costs and has all the functionalities that the larger companies provide. I will continue to utilize this service for as long as possible. Cons Occasionally, the Android app might seem a little bit sluggish and difficult to utilize. Switched from [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) To find a different choice that is more convenient and economically advantageous. Review Source MD Maria D. Accountant Accounting Used the software for: 1-2 years ### "Brilliant software" January 3, 2026 5.0 Pros The product provides a great value for your money for all of what it allows you to be able to do. Cons At the present time l haven't had any issues with the service, so there is nothing l can say. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Value you get for the low price that it costs Review Source EL Earl L. Acct Mgr Accounting Used the software for: 2+ years ### "Very stable and efficient platform" April 10, 2026 5.0 It has been a benefit to our small company over many years. They do not change things either so I don't waste time learning their software and can just take care of our clients. Pros Ease of use and cost of the product compared to similar offerings. Secure access also. Not as many hoops to jump through for the same results. Cons There is nothing that I can think of. I do not have one hundred charactors to write about the program. It is all good with me. Review Source TW Terry W. IT Support Consultant Information Technology and Services Used the software for: 2+ years ### "Superb Remote Access Software" April 22, 2026 5.0 Pros The ease to be able to connect remotely without any pre installed software necessary. It is very good value for money compared to similar other products. Cons No features that I would require are missing from the product. I use it primarily to gain remote access to my clients PC/s to debug and resolve any issues. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cheaper cost and no need to pre install. Review Source CW Charlotte W. CEO Entertainment Used the software for: 1-2 years ### "Review of Dualmon" March 20, 2026 4.0 Pros has always been easy to use, it's also easy to install and it has helped out with efficiency Cons Very difficult to say what I like least. I use it occasionally to access a computer that must remain on site. I think the only issue is when I logged into the on-site computer and used full screen I couldn't navigate away from it easily. Review Source MS Marvin S. CMO Marketing and Advertising Used the software for: 1-2 years ### "An excellent, affordable and reliable solution to remote support." December 14, 2024 5.0 The overall experience is smooth and releiable. Pros Unattended Access has proven to be as reliable, if not more so, than the leading competitors. The ability to cobrand and offer support to my clients through my website presents a professional look. Cons Remote file transfer seems to be dependent upon which windows account the remote computer is operting under. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) is much more afforable while being equally reliable and effective at both unattended access and remote support. Review Source WK William K. President Business Supplies and Equipment Used the software for: 6-12 months ### "Saves me so many headaches" July 10, 2024 5.0 We haven't had to use support even after a year which says something for the software. The 2FA security makes me feel better about the sign in process. Pros I am able to sign on to every computer at two different locations to troubleshoot and help my employees with everything from parts ordering to warranty applications. Our Point of Sale uses a VPN that won't let us sign in remotely so I also use to sign onto a computer on site to bypass this problem. The phone app is surprisingly good although that is always for emergencies as it is harder to navigate which is only due to the phone size and not the application. Cons In some ways I wish that you could remember a computer and bypass the 2FA authenticator as it is a little tedious but the extra security is worth it. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) The ability to choose multiple computers and have an established link pre-loaded on the system. Also, I can reboot remotely and still sign in afterwards. Review Source JD Jeremy D. CEO Graphic Design Used the software for: 2+ years ### "Quick to configure and easy to use" May 17, 2024 4.0 Pros The steps from the user entering the support code to getting the application running are about as simple as you could ask. Cons Mac support though I accept this is an apple limitation and the remote app is simply working within the security options available. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Least friction for users running the remote app on their computer. Review Source RS Rafael S. Director Computer Software Used the software for: 1-2 years ### "Customer support by remote access" September 23, 2023 5.0 We repair and upgrade computers, and use to configure customer machines remotely. Doing this saves engineer service time and resources for home visits. Pros Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive. Cons Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair. Switched from [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) A major factor was the ability to switch remote monitors. Another is the ability to access remote computes that have been set up for automatic connection, as well as the remote assist feature, all in the same product. Review Source SG Steve G. CEO Computer Software Used the software for: 2+ years ### "Excellent Remote Support Software." June 2, 2023 5.0 We mainly use to provide remote support to customers of our software that are located in various parts of the world. It enables us to provide a service that would otherwise be impossible. It is fast and easy to connect, and it enables us to quickly resolve issues. Pros is so easy to use. Proving remote support to customers is so simple. I particularly like having multiple connections, which means I can connect to a customer's server and workstations simultaneously to install our software or resolve issues they may be experiencing. I can also connect to computers on our own network and work remotely. Cons I can't think of anything negative about . Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Some of the other solutions were complex to use, while others were just too expensive. Before , we were using a product that was 10 times the cost of DualMon. Review Source JB John B. Manager Furniture Used the software for: 2+ years ### "Dualmon review" January 29, 2025 5.0 I am able to assist our cabinet shop from a distance via the internet. Pros The software does exactly what is needed to VPN into other online systems and performs flawlessly! Cons There is nothing that I least like about the product. Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good. Issue was, I was not near the credit card in question; therefore, I could not do what I needed to do at the time I was trying to do it. I wish there would have been a warning on the software prior to this (even earlier that morning) so that I could have had time to correct. Maybe something like, "only 5 more uses without payment". Anything that would not have put in a delay at the time it did. Normally when I use this software, it is to fix a problem that needs immediate attention. Review Source CK Chris K. Ops Health, Wellness and Fitness Used the software for: 2+ years ### "Exactly what I needed" December 11, 2024 5.0 Let’s me be in all my stores from anywhere in the world. Pros This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors. Cons I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far. Review Source HA Harvey A. Owner Security and Investigations Used the software for: 6-12 months ### "I use DualMon to resolve issues with the installation of my software." February 14, 2025 5.0 I use to assist customers with installing my software. Sometimes Windows or other programs have deleted my software from a customer's computer and they have difficulty with restoration. DualMon solves these issues easily. Pros The ease of connection with customer's computers. Cons I can't think of any cons at this time. If I do, I will certainly contact customer support. Review Source JO Jaycen O. Paralega Legal Services Used the software for: 2+ years ### "Dualmon review" November 8, 2024 5.0 The ability to work remotely and access my work computers and software with ease. Pros Easy to Use. I'm able to access my work computers from home without issues. Cons None. Nothing so far. It's been working great for me and my office. Review Source wI wendell I. tech support Food & Beverages Used the software for: 2+ years ### "Happy user" August 16, 2024 5.0 Help people look around their system and let them search for what they want. Pros ease of use. able to leave it open, then check on my wife's computer as she requests me to look at something. Cons I don't have anything. I don't use it for repair much. Anything I need to do has been easy. Review Source MF Miguel F. IT Support Information Technology and Services Used the software for: 2+ years ### "Good product. Happy customer." July 19, 2024 5.0 Used in IT support environment. Connect nightly to remote locations to ensure backups are occurring as expected. Able to assist customers when they have problems. Pros Easy to use and install. Can invite other users to use the product. Can have more than one session open at the same time, saving me time with nightly tasks. Cons Wish two or more users could connect to a PC at the same time with different sessions. Similar to what Remote Desktop allows when used on a Windows server. Review Source DM Donna M. President Legal Services Used the software for: 2+ years ### "BEST SERVICE EVER" July 30, 2024 5.0 Bringing in employees remotely has significant benefits to my company. Pros I use this service to access my office computer from home when I forget something at the office. I also use this service to bring in my computer service technicians to assist me when I am having an issue. I also have an employee in Brazil that remotes in to access my server. Cons I think this service is the best, and cannot think of anything that I dislike about it. Review Source KH Keith H. Owner Information Technology and Services Used the software for: 2+ years ### "Awesome for the price" January 6, 2022 5.0 Honestly its been a great experience. The one thing I cant seem to be able to do is turn people on to using it. I know a lot of I.T. professionals and its tough to get them away from Teamviewer. Pros For me, the value of this product is amazing! Most remote desktop software costs a lot more, and does not give a lot for the added cost in terms of value. Cons I feel the file transfers could be improved, security could be improved (Additional roles to assign machines and users to), and a few additional functions could really add some value to this software (Like better screen capture, better full screen mode, and the ability to use from the web browser even when someone is using the app). Android version is NEEDED!!! There isn't one as far as I know, and I solely use android. Im actually super disappointed I cant use this from my phone. Also, linux usability!! If teamviewer supported linux and android it would be AMAZING!! Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Cost savings. Thats all it amounted to. Review Source JB Jeff B. owner Computer Networking Used the software for: 2+ years ### "Great software" April 28, 2023 5.0 It has saved us a lot of money and made our clients very happy. Now when a remote client(more than 20 miles away) calls with an easy fix, it is done quickly (usually within 20 minutes) instead of putting them on schedule and driving there. Pros All features are great. Techs are quick to respond. We have both the remote access and remote assistance . Both are huge timesavers to keep from having to drive to a job. Cons no linux client. The double screen for 2 pc's is so small. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Cost and then features. Review Source MM Mark M. President Information Technology and Services Used the software for: 1-2 years ### "Replacement software to meet the needs for both comstar and its' clients" December 7, 2023 5.0 It could not be better. We converted those 200 computers during off hours by connecting with the other software. We installed and configured and removed the other software. And I would say it was easy. Pros The price. We had one the industries well known products. is 1/10 of the price and actually has more features. Cons The only feature I would like is the ability to save all of the passwords for our clients. We support over 200 clients and have to log into each computer on a regular basis. We spend a lot of time looking up and typing in the password to our clients computers. Reason for choosing dualmon Cost combined with its' ease of use. We are very pleased with this product. Review Source