--- title: "dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is dualmon the right Remote Desktop solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/145125/dualmon-Remote-Access/reviews/" page_type: "reviews" language: "en" --- dualmon 4.9 (287) [View alternatives](https://www.capterra.com/p/145125/dualmon-Remote-Access/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of dualmon Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews BD Buster D OwnerComputer & Network Security, Self-employedUsed the software for: More than 2 years. “I have a number of customers with this installed on their machines, making it easy to help them quickly with their issues.“ July 2, 2026 DT Dan T SysadminProgram Development, 11 - 50 employeesUsed the software for: 6-12 months. “Getting Mac users to set necessary permissions on their side can sometimes be problematic. “ July 16, 2026 LK Lisa K Engineer OwnerIndustrial Automation, Self-employedUsed the software for: More than 2 years. “dualmon offered a cost effective way to interact with a customers system to assist with troubleshooting their industrial processes.“ December 18, 2025 EL Eric L VP of ITPlastics, 501 - 1,000 employeesUsed the software for: More than 2 years. “In order to get to admin need to raise our level with user but most of our users are not savay enough to understand the meaning of it hence we have to be on the phone with them and walk them to do it. “ August 16, 2025 DT Dan T SysadminProgram Development, 11 - 50 employeesUsed the software for: 6-12 months. “We moved to dualmon from self-hosted screenconnect, and the process was seamless. “ July 16, 2026 BD Buster D OwnerComputer & Network Security, Self-employedUsed the software for: More than 2 years. “My only complaint is the lack of reminders for renewal.“ July 2, 2026 GW George W ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It has helped in reducing our operational costs and has all the functionalities that the larger companies provide.“ January 7, 2026 MS Murray S MDInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the executable file takes a long time to download and then run even on faster connections.“ December 5, 2025 ## Showing most helpful reviews Showing 1-25 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Business Owner and IT Specialist Used the software for: 6-12 months ### "Robust and Reliable, pity it is so laggy" December 20, 2017 4.0 it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers. Pros Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues Cons Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections. Review Source GC Greg C. CEO Information Technology and Services Used the software for: 2+ years ### "Simpler than TeamViewer with easy numeric connection codes" July 17, 2026 5.0 I stumbled upon Dualmon on a website, and after trying it out, I found it much more convenient than TeamViewer. What I love most is how we connect with clients: the access codes consist only of numbers, without any confusing alphabets. This makes the connection process so much faster and easier compared to typing in mixed alphanumeric codes. Pros I came across dualmon through a website and found it much simpler to use than TeamViewer. The best part is connecting to a customer — the connection code is registered using numbers only, which is a lot easier than dealing with codes that mix in alphabet letters. It makes getting connected quick and error-free Cons So far I haven't run into any major issues. It would be nice to see even more integrations down the road, but the core remote access experience has been smooth Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) I remember TeamViewer often failing to connect due to version mismatches from its frequent updates. On top of that, its free version had strict time limits and restrictions, which was highly problematic in emergencies. To overcome these drawbacks, I chose Dualmon. Review Source CV Cristian V. Principal Civil Engineering Used the software for: 6-12 months ### "Recommended " August 3, 2020 3.0 Decent experience, should improve speed Pros It's easy to use and to implement, it has multiple users and it is very reasonably priced. Cons It is slow compared to other similar software Reason for choosing dualmon Price mostly Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer is too expensive Review Source DT Dan T. Sysadmin Program Development Used the software for: 6-12 months ### "Dualmon @ PowerChurch Software" July 16, 2026 5.0 We moved to dualmon from self-hosted screenconnect, and the process was seamless. We rely a lot on remote access to assist our customers, and dualmon has provided that. Once we get connected, everything works as expected, and my techs say that it's quick and gets the job done. Pros Price, ease of use, does what we need without a lot of what we don't. My techs didn't have a lot of specific things they could point to about it, but they're in it every single day, and it works for them. Cons Getting Mac users to set necessary permissions on their side can sometimes be problematic. My techs have expressed that they would like to be able to customize the assist codes, and that seems to be because people try to click "Get Assistance" after 6 characters. I suspect that generated code is non-negotiable, so a visual indication in the Embeddable Assist Widget (ie. "\_ \_ \_ - \_ \_ \_ - \_ \_ \_" to show that 9 characters plus dashes are expected) would be helpful. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Our requirements were very specific - we just need to see what customers are failing to explain sometimes, and having a remote session saves us from having to have them send in copies of reports or even a backup of their data for evaluation - and most of the other software/services we evaluated did WAY more than we needed, and as a result, charged WAY more than we were prepared to pay. Review Source BD Buster D. Owner Computer & Network Security Used the software for: 2+ years ### "Best remote software by far" July 2, 2026 5.0 I can help a customer from anywhere I have internet service, and that keeps customers loyal. I've actually been on the road and had a customer call with an urgent question. I simply pull over, pull up the app on my phone, and solve the issue. Pros I love that it's reasonably priced and easy to use. No complicated nonsense. I have a number of customers with this installed on their machines, making it easy to help them quickly with their issues. I also use the single-use software for customers who call in for a quick repair. Cons My only complaint is the lack of reminders for renewal. Otherwise, I am extremely happy with Dualmon. Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing dualmon Best value for the money, easy remote access, and a simple interface that allows me to quickly connect and asist my clients. Review Source MT Michael T. Network engineer Computer Networking Used the software for: 2+ years ### "works great, very affordable" January 8, 2026 5.0 Pros easy to use and very reliable and much more affordable than most competitors. I cant recall ever having a problem with it, just login and connect to your system. has just about every feature you would need, i highly recommend dualmon Cons I really cant think of any negatives for the product as i already said it just works as expected, and i cant think af any downtime ever, so its also very reliable Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) The affordability of Dualmon is better than LogMeIn Review Source JF John F. IT Systems Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Strong Value for IT Teams" December 26, 2025 5.0 I also really appreciated how easy it was to add members of my team for remote access. The process is straightforward and saves a lot of time compared to other tools I’ve used, making team collaboration much simpler. Pros We’ve been using Dualmon for over a year now, and it has consistently impressed. The platform is noticeably easier to use than other remote‑access solutions we’ve worked with in the past, with a clean interface and straightforward setup that makes daily use effortless. On top of that, Dualmon is very competitive in pricing, offering strong value without sacrificing reliability or features. It’s been a solid, dependable tool for workflows, and we're glad we made the switch Cons One area that could be improved is the clarity of the toggles at the top of the viewer. They work well once you understand them, but clearer labeling or more intuitive icons would make the interface even easier for new users. Switched from [Castle](https://www.capterra.com/p/217475/Castle/) Honestly the price point, the ease of use of the UI and deploying the product was simple. Review Source JL James L. IT Manager Construction Used the software for: 2+ years ### "Dualmon 30 users" October 29, 2025 5.0 We use this to remote to PC's for working on them and fixing issues, we have one person who works from home using it, she prefers it over the vpn setup. Pros Dual mon is easy to use, any of my users can all use it without needing any training or supervision Cons There aren’t any cons for any of my users or me, Dual mon does what we need to do. . Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) price was better than logme in and chrome desktop was glitchy Review Source GW George W. Manager Accounting Used the software for: 2+ years ### "Remarkable remote assistance software" January 7, 2026 5.0 Pros This tool has been a great advantage to my company since the day we registered. It has helped in reducing our operational costs and has all the functionalities that the larger companies provide. I will continue to utilize this service for as long as possible. Cons Occasionally, the Android app might seem a little bit sluggish and difficult to utilize. Switched from [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) To find a different choice that is more convenient and economically advantageous. Review Source MD Maria D. Accountant Accounting Used the software for: 1-2 years ### "Brilliant software" January 3, 2026 5.0 Pros The Dualmon product provides a great value for your money for all of what it allows you to be able to do. Cons At the present time l haven't had any issues with the Dualmon service, so there is nothing l can say. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Value you get for the low price that it costs Review Source RM RItesh M. President Computer Networking Used the software for: 2+ years ### "Best Possible Solution for Remote Desktop" March 21, 2025 5.0 Very Easy to Use and Support is amazing. Pros Ease of Use without any advanced knowledge Cons Noting yet we encountered since from last few years Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) I found the solution is very easy to use and dont need any extra tech knowledge . Review Source MS Marvin S. CMO Marketing and Advertising Used the software for: 1-2 years ### "An excellent, affordable and reliable solution to remote support." December 14, 2024 5.0 The overall experience is smooth and releiable. Pros Unattended Access has proven to be as reliable, if not more so, than the leading competitors. The ability to cobrand and offer support to my clients through my website presents a professional look. Cons Remote file transfer seems to be dependent upon which windows account the remote computer is operting under. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Dualmon is much more afforable while being equally reliable and effective at both unattended access and remote support. Review Source DB Daniela B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Best screensharing program" April 1, 2022 5.0 My company develops, maintains and supports an Electronic Health Records Program for chiropractors. Daily I use dualmon to connect with my customers if they are running into problems or to take care of new installations. It takes just a couple of minutes to connect and typically the process is very easy. The couple of times I had questions, they were quickly and efficiently addressed by the dualmon team. I'm very happy with them and I've recommended them to everyone who wants to hear it. Pros I have used dualmon for many years. Consistently I love how easy it is for me to instruct my customers to get me connected to their computer. I love how I can use the same assist code for different PCs in a single organization. It's affordable for a mini company such as mine. Cons The only thing that sometimes is difficult for my customers to handle especially if I tell them verbally is to go to https://assist.dualmon.com. Sometimes they are unable to get to their email which is why I tell them the address. Most try to add the 'www' in front or have a hard time understanding the spelling of dualmon. I realize this is minor, and obviously it has not stopped me from renewing year after year. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing dualmon Much, much more affordable. It seems to be much more streamlined with fewer options, which makes it easier to use in my opinion. Review Source RM Richard M. Systems Administrator Broadcast Media Used the software for: 2+ years ### "DualMon Remote Desktop has been a reliable and powerful tool" April 12, 2023 5.0 The user interface was intuitive, so users picked it up fast. The setup process was straightforward, and behind the scenes. The usersdidn't have to do any configuration. The connection was stable and reliable, with minimal lag, allowing us to work seamlessly without any disruptions. Pros DualMon Remote Desktop has been a game-changer for me. The ability to access my desktop remotely from anywhere has given me unparalleled flexibility in my work routine. Whether I'm traveling or working from home, I can easily connect to my office computer and seamlessly continue my work as if I were physically present in the office. Cons I would like to be able to remote into a dual monitor computer with a dual monitor computer and utilize both screens. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) We moved a lot of people to this service quickly. It was easy for the users to understand and use. Easy for the support staff to configure. The cost was great so there was little push back from Accounting. Remote Access and no drama for the win! Review Source SA Stephen A. President Information Technology and Services Used the software for: 2+ years ### "I love the product" September 30, 2022 5.0 We have had a great experience with dualmon. We came over from TeamViewer and had many instances where could not access remote computers with errors about server connectivity issues. At times the connection is a bit slow, but there are many reasons. It would be great to have slightly better speeds. Pros Very simple to use and easy to roll out on client computers. Reliable. Cons It would be nice if there could be both voice and text communication with customer. At times it isn't simple to use phone and get work in Dualmon. Would be nice to have a slightly better dual monitor experience. When selecting both monitors it doesn't really allow much usability. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The tools offered by dualmon resolved a lot of our issues. The price fits the product perfectly. Ease of use was also a huge consideration. Review Source DW David W. Owner Information Technology and Services Used the software for: 2+ years ### "Best Bang for your buck." February 25, 2022 4.0 I'm a small independent contractor. I have an enterprise level account that lets me control up to 25 computers at a time. I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection. Pros It is the most inexpensive remote support software on the market that is full featured. You can offer remote support on the fly and keep a large number of users permanently connected for a low amount of money. I originally used the more name brand options until they priced themselves out of the market. Dualmon offers a good base product and is constantly upgrading things that used to be missing. Cons Not much to say on the con side. Things they used to lack, like Mac support and recording sessions, they added and it works now. The product is actively developed and improved. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Dualmon has all the features I need at a much lower price and the support is good. Review Source JM Jeffrey M. President Computer Software Used the software for: 2+ years ### "Remote support / access" August 31, 2023 5.0 I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased. Pros Very easy to use for unattended or on demand remote access. Cons For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) The prices was the bigest reason I selected Dualmon. Review Source ZK Zsolt K. Senior Systems Admin Education Management Used the software for: 1-2 years ### "Dualmon Review" March 29, 2025 5.0 Overall, we are very pleased with the product and the support. Pros Deployment was easy, minimal impact on user experience; get's the job done. Cons It's unclear how to install the product as a service (I'd expect it to be installed as a service when the setup is initiated from an admin account, or at least get a warning that despite being installed from an admin account, being run by a regular user could cause permission elevation issues) and this has some caused some issues when the user is on a non-elevated account, but we could circumvent it so far in every case. Review Source CK Chris K. Ops Health, Wellness and Fitness Used the software for: 2+ years ### "Exactly what I needed" December 11, 2024 5.0 Let’s me be in all my stores from anywhere in the world. Pros This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors. Cons I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far. Review Source JB Jeff B. President Construction Used the software for: 2+ years ### "Fantastic software even for a small company!" October 24, 2024 5.0 Pros It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon. Cons The print functionality does not have enough documentation. I still haven't figured out how it works. Review Source RM Roy M. MD Information Technology and Services Used the software for: 2+ years ### "Excellent software easy to use" November 2, 2024 5.0 fast clean stays connected for IT problem resloving Pros Ease of use very fast cheap and affordable Cons Did not and have not got any issues nwith this software Review Source wI wendell I. tech support Food & Beverages Used the software for: 2+ years ### "Happy user" August 16, 2024 5.0 Help people look around their system and let them search for what they want. Pros ease of use. able to leave it open, then check on my wife's computer as she requests me to look at something. Cons I don't have anything. I don't use it for repair much. Anything I need to do has been easy. Review Source JB Jeff B. owner Computer Networking Used the software for: 2+ years ### "Great software" April 28, 2023 5.0 It has saved us a lot of money and made our clients very happy. Now when a remote client(more than 20 miles away) calls with an easy fix, it is done quickly (usually within 20 minutes) instead of putting them on schedule and driving there. Pros All features are great. Techs are quick to respond. We have both the remote access and remote assistance . Both are huge timesavers to keep from having to drive to a job. Cons no linux client. The double screen for 2 pc's is so small. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Cost and then features. Review Source JS Joshua S. CIO Food & Beverages Used the software for: 1-2 years ### "Exceptional Value and User-Friendly Experience with DualMon" September 29, 2023 5.0 ve been using DualMon's RDP service for some time now, and I can't recommend it highly enough. The interface is straightforward, making it easy even for those without a tech background to get started. Compatibility is a non-issue; it works seamlessly across multiple platforms, be it Windows or Mac. One feature that stands out is the robust security options available, including two-factor authentication and end-to-end encryption. In a time where cyber threats are ever-present, this added layer of security is invaluable. The session recording feature has been a game-changer in ensuring that all remote activities are transparent and accountable. While there are other RDP solutions out there, none offer the same combination of ease-of-use, security, and valuable features at such a competitive price point. Pros User-friendly interface Multi-platform support (Windows, Mac, etc.) Various security options (two-factor authentication, encryption) Session recording feature in some plan Cons Limited features in the free version May have latency issues depending on network conditions Review Source oH oren H. VP Printing Used the software for: 2+ years ### "Why Dualmon" August 19, 2021 5.0 I have used TEAMVIEWER all these years and Tualmon does not fall of them. I was looking for software that would give me a solution for remote access and this software does it excellently, it will do almost everything and every time it gets better and better. Pros I have used TEAMVIEWER all these years and TUALMON does not fall short of them if not better. I was looking for software that would give me an answer and rise at a reasonable price and DUALMON gave me the solution big time. It has all the options that other software has and even more. Cons The only thing that sometimes bothers me is the response time which is sometimes a bit slow but it can also be a hardship problem of the internet Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Similar Products Featured