# Page 2 | dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is dualmon the right Remote Desktop solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews

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dualmon

4.9 (279)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of dualmon

## Showing most helpful reviews

Showing 26-50 of 279 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Charles W.  
CPA  
Accounting  
Used the software for: 2+ years

### "ALL AROUND WINNER"

March 27, 2025

5.0

I was using logmein.com prior to switching to Dualmon. Logmein went public and the cost skyrocketed enough where I could just not absorb the cost. Dualmon has been consistent in pricing and service. There is no reason to look elsewhere when it works and not at a heart stabbing cost.

Pros

I use this product to log into clients in my CPA practice. It is simple to use and not overly complicated with a ton of dashboard features that most people will never use like other software. It also allows a section to use by other staff so that we have dual access to the client. On occasion, clients I normally don't remote into on a routine basis ask me to fix something on their computer. Walking them through simple installation through the install process is very easy. Then I just delete their computer off my dashboard of clients. Easy peasy the way it should be. The cost is reasonable where I can easily absorb it onto my overhead as clients typically do not want to be charged for remote access.

Cons

I have not run into any problems with this. At one point I was having some difficulty setting up dual remote status for me and the bookkeeper to access the client computer, but tech walked me through it and we were able to do future setup easily once we understood it. I think we may have been overcomplicating it.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Logmein.com pricing was reasonable until the company went public. It forced us to look at alternative products. I have been with dulamon.com since 2018 without a glitch.

Review Source

SM

Sonia M.  
Officer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So much better than TeamViewer"

March 27, 2025

5.0

Honestly, Dualmon has been wonderful. Almost too good to be true compared to what we've had to deal with in the past. I like that the pricing is stable, transparent and flexible for when adding on additional computers beyond the current limit. We use it for training and assisting other staff members. Staff uses it to remote into their remote computer when working from home.

Pros

The cost, I like how easy it is to deploy on new computers, how easy it is to add/remove users, the reporting capabilities, the drama free updates, the reliable connectivity, and more.

Cons

Even though the connection bar at the top can be moved to the left or right, it can be a little bulky and in the way at times. If it can be made into something much much smaller when in full screen mode, that would be great! Also, it hasn't happened recently, but in the past, file transferring would fail at the point where it's supposed to allow me to select where to place the file on the remote computer.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We previously used Teamviewer, and I use Chrome Remote Desktop as well. Chrome RD is free, but it is tied to my Google account and therefore can't be shared with other team members. Teamviewer misled us about lifetime purchases, etc, and each upgrade required a whole new payout. Overall, it was a very heavy handed, unpleasant and frustrating experience. We were frequently unable to connect for various reasons from needing to update, or the remote computer needing to be updated, or needing to upgrade or license, other random reasons that are now thankfully a blur as we've been with dualmon for over 5 years now!

Review Source

aC

abel C.  
IT Manager  
Banking  
Used the software for: 2+ years

### "best remote software"

September 18, 2025

5.0

Remote support is provided to several hundred agents without us encountering any problems using it..

Pros

The ease of learning for the average user to be able to provide support without problems. The ability for an administrator to see and connect to verify the other user.

Cons

There have been no problems with the software, only if it had remote support on Android it would be fabulous.

Alternatives considered

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

Reason for choosing dualmon

Dualmon is better quality and lower price.

Review Source

EC

Euler C.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "Satisfied review "

September 9, 2025

5.0

It met our security needs. We can now control remote access support and audit the technical environment.

Pros

It has a management panel for the amin with plenty of features, easy access, and control. For technicians, it's also easy to use, which gives the team more independence in their activities.

Cons

Create alert/notification options for the administrator with access performed by the technical user.

Review Source

MR

Michael R.  
President  
Accounting  
Used the software for: 6-12 months

### "Great Software"

December 13, 2025

5.0

Pros

Dualmon is very easy to implement and also it has been easy to use with my team .

Cons

Improving the screens and also the ease to change between different screens when connected .

Review Source

MS

Murray S.  
MD  
Information Technology and Services  
Used the software for: 2+ years

### "Perfect for Remote Connections"

December 5, 2025

5.0

Pros

Simple to use and good value for money. We have been using this software for many years without any issues.

Cons

Sometimes the executable file takes a long time to download and then run even on faster connections.

Review Source

ZK

Zsolt K.  
Senior Systems Admin  
Education Management  
Used the software for: 1-2 years

### "Dualmon Review"

March 29, 2025

5.0

Overall, we are very pleased with the product and the support.

Pros

Deployment was easy, minimal impact on user experience; get's the job done.

Cons

It's unclear how to install the product as a service (I'd expect it to be installed as a service when the setup is initiated from an admin account, or at least get a warning that despite being installed from an admin account, being run by a regular user could cause permission elevation issues) and this has some caused some issues when the user is on a non-elevated account, but we could circumvent it so far in every case.

Review Source

RA

Robert A.  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Dualmon app"

August 23, 2025

5.0

Pros

It is easy to use, and it is ideal for small businesses. I use dualmon every day. Easy learning curve.

Cons

there is nothing I have found with dual mon that I have come across when using it that is a problem.

Review Source

JH

Julius H.  
Owner  
E-Learning  
Used the software for: 2+ years

### "works great and is easy to set up and use"

March 20, 2026

5.0

Your product is east to set up, distribute and use. The remote connections survive restarts and also provide easy file transfers both to and from remote hosts.

Pros

easy of set up and use and distribute.

Cons

I have no complaints!

Review Source

LG

Lucretia G.  
Owner  
Accounting  
Used the software for: 2+ years

### "TABS Dualmon"

May 24, 2025

5.0

Pros

Product is easy to use and I have had very little issues. .

Cons

There is nothing that I can think of that I dislike about this software. .

Review Source

JB

John B.  
Manager  
Furniture  
Used the software for: 2+ years

### "Dualmon review"

January 29, 2025

5.0

I am able to assist our cabinet shop from a distance via the internet.

Pros

The software does exactly what is needed to VPN into other online systems and performs flawlessly!

Cons

There is nothing that I least like about the product. Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good. Issue was, I was not near the credit card in question; therefore, I could not do what I needed to do at the time I was trying to do it. I wish there would have been a warning on the software prior to this (even earlier that morning) so that I could have had time to correct. Maybe something like, "only 5 more uses without payment". Anything that would not have put in a delay at the time it did. Normally when I use this software, it is to fix a problem that needs immediate attention.

Review Source

AE

Amy E.  
vice president  
Retail  
Used the software for: 2+ years

### "Easy and convenient"

October 4, 2025

5.0

Dualmon has allowed me to answer questions and make changes on business software from home or while on vacation. It gives me peace of mind that I can access my work computer as needed.

Pros

Dualmon is simple to set up and easy to use. Users don't need to download any software on their remote computer to access their work computer.

Cons

Aspects of Dualmon are challenging to use on a phone, mostly because of the screen size. I often have to reveal and hide the keyboard to move to where I need to type.

Review Source

LK

Lisa K.  
Engineer Owner  
Industrial Automation  
Used the software for: 2+ years

### "Ease of Use"

December 18, 2025

5.0

For one project I used dualmon for unassisted log in to some servers. Otherwise I use it for remote customer support.

Pros

dualmon offered a cost effective way to interact with a customers system to assist with troubleshooting their industrial processes.

Cons

The dualmon software seems to be as thorough as I need. I have not found any deficiencies using it.

Review Source

FS

Farshad S.  
President  
Oil & Energy  
Used the software for: 2+ years

### "Easy to use and secure"

January 28, 2025

5.0

Very, very good. .

Pros

Easy to use; never had a glitch in the past 5 years. It contains everything you need to access your computers and lots of extra functions.

Cons

The voice through the microphone does not go through like Anydesk. And sometimes it is slow but not a big deal.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing dualmon

It is solid and very cost-effective. .

Review Source

RM

RItesh M.  
President  
Computer Networking  
Used the software for: 2+ years

### "Best Possible Solution for Remote Desktop"

March 21, 2025

5.0

Very Easy to Use and Support is amazing.

Pros

Ease of Use without any advanced knowledge

Cons

Noting yet we encountered since from last few years

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

I found the solution is very easy to use and dont need any extra tech knowledge .

Review Source

EL

Eric L.  
VP of IT  
Plastics  
Used the software for: 2+ years

### "Dualmon product review"

August 16, 2025

5.0

Pros

Flexibility of licensing. You are paying for what you use and not in bulk hence won't waste of licensing fee.

Cons

it is not a con more an inconvenience. In order to get to admin need to raise our level with user but most of our users are not savay enough to understand the meaning of it hence we have to be on the phone with them and walk them to do it. We try to do it remotely with the least user involve

Review Source

CK

Chris K.  
Ops  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exactly what I needed"

December 11, 2024

5.0

Let’s me be in all my stores from anywhere in the world.

Pros

This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors.

Cons

I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far.

Review Source

JB

Jeff B.  
President  
Construction  
Used the software for: 2+ years

### "Fantastic software even for a small company!"

October 24, 2024

5.0

Pros

It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon.

Cons

The print functionality does not have enough documentation. I still haven't figured out how it works.

Review Source

TW

Terrie W.  
Chief Operating Officer  
Management Consulting  
Used the software for: 2+ years

### "Love It No-Brainer works as advertised for fair price"

October 29, 2024

5.0

Perfect affordable solution for secure remote access.

Pros

Easy and Intuitive product to use, all the features in MUCH more expensive products.

Cons

The Printing documentation is a bit vague.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price, Functionality, Fair Straightforward Pricing, Industry Mandates MFA

Review Source

MS

Marvin S.  
CMO  
Marketing and Advertising  
Used the software for: 1-2 years

### "An excellent, affordable and reliable solution to remote support."

December 14, 2024

5.0

The overall experience is smooth and releiable.

Pros

Unattended Access has proven to be as reliable, if not more so, than the leading competitors. The ability to cobrand and offer support to my clients through my website presents a professional look.

Cons

Remote file transfer seems to be dependent upon which windows account the remote computer is operting under.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Dualmon is much more afforable while being equally reliable and effective at both unattended access and remote support.

Review Source

TH

Tim H.  
Owner  
Wireless  
Used the software for: 1-2 years

### "Great Product"

January 25, 2025

4.0

Pros

This product is simple to use and user friendly.

Cons

The home page and dashboard are user friendly.

Review Source

HA

Harvey A.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "I use DualMon to resolve issues with the installation of my software."

February 14, 2025

5.0

I use DualMon to assist customers with installing my software. Sometimes Windows or other programs have deleted my software from a customer's computer and they have difficulty with restoration. DualMon solves these issues easily.

Pros

The ease of connection with customer's computers.

Cons

I can't think of any cons at this time. If I do, I will certainly contact customer support.

Review Source

KD

Karen D.  
Technical Support  
Human Resources  
Used the software for: 2+ years

### "Good product works well"

October 18, 2024

5.0

Pros

For the most part, easy to use and setup.

Cons

Groups and users and assigning to devices a bit confusing.

Review Source

JO

Jaycen O.  
Paralega  
Legal Services  
Used the software for: 2+ years

### "Dualmon review"

November 8, 2024

5.0

The ability to work remotely and access my work computers and software with ease.

Pros

Easy to Use. I'm able to access my work computers from home without issues.

Cons

None. Nothing so far. It's been working great for me and my office.

Review Source

rF

russell F.  
consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Great remote in and screen sharing tool"

September 4, 2024

5.0

Have used this to provide end-user support through screen share, for end-users working from home to connect to their PC, for remote server management, for training. It's easy and great.

Pros

Has both remote connections and quick screen sharing.

Cons

File transfer works well but is a little cumbersome.

Review Source