# Page 4 | dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is dualmon the right Remote Desktop solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews --- dualmon 4.9 (279) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of dualmon ## Showing most helpful reviews Showing 76-100 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Joshua G. IT Support Analyst Information Technology and Services Used the software for: 6-12 months ### "Our go-to tool for supporting unfamiliar devices." April 19, 2024 5.0 Dualmon has been incredibly reliable once setup and is usually very painless to get a remote session started. Pros It has a full suite of features on both Windows & MacOS end-user devices with minimal latency. Cons When setting up a remote session to a user's MacBook, they have to manually set the permissions for us to view their screen, and to interact with it, within their MacBook settings. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Take Control](https://www.capterra.com/p/242258/Take-Control/) Dualmon has minimal latency and is very quick & easy to setup while guiding a user over the phone. Review Source AR Amit R. officer Pharmaceuticals Used the software for: 2+ years ### "Flawless software to use" June 16, 2023 5.0 Pros ease of use, this software gives you flexibility that team view or other software providers don't offer. You don't have to give out password on each access. It has app on ios and mac and pc. Cons you will have to remember password for each individual computer. if you connection is weak it will run slow that given. other than that nothing else. Review Source JB Joseph B. Owner Information Technology and Services Used the software for: 2+ years ### "Dualmon is Simply the Best!" April 19, 2024 5.0 My Customers consistently praise Dualmon's speed, ease of use, and affordability. It's been a game-changer for remote support! Pros In my experience, Dualmon has been fantastic. From connecting in seconds to offering a user-friendly interface, it's exceeded expectations. My customers are thrilled too. Cons Finding cons for Dualmon has been surprisingly difficult. So far, users have been impressed by the software's intuitive interface and lightning-fast connections. Review Source MM Mary M. Technical Support Manager Computer Software Used the software for: 2+ years ### "Best assist software out there!" November 1, 2021 5.0 It was easy to set up and it is easy to use. Customer Service is awesome. I needed some adjustments to the report of connections and they made the change within a very short time. It works awesome for me now. They really care about their customers. Pros It is very easy to send the connection info to my clients. It is very easy for them to get the applet installed and get me connected. It has all the features we need. Cons If the applet could stay installed on the client's machines and just activated when they need help, that would be awesome. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) The price was the main item but once I saw all the feature of Dualmon, it was a no brainer. Review Source CW Christopher W. Pre-Sales Engineer Computer Software Used the software for: 2+ years ### "Great Remote Assistance and Management Tool" January 20, 2024 5.0 We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank Pros We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects. Cons The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We found that all of these would generally do what we needed them to do and DualMon beat the rest on price. Review Source RK Robert K. IT Committee, System Administrator Public Safety Used the software for: 2+ years ### "Excellent remote access and support product at a very reasonable price point." August 16, 2023 5.0 This allows me to provide technical support and troubleshooting remotely without the need to run down and be right in front of the computer. Pros The product has been relatively easy to use and appears very robust. Cons One feature that I'd like to see is the ability to access a remote computer for single instances and not dedicate one of my 10-11 servers to that machine when it's a one time type of need. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Cost for a volunteer organization. LogmeIn used to be competitive but not anymore and the attitude changed. Very happy with Dualmon!! Review Source BM Barbara M. Manager Accounting Used the software for: 2+ years ### "Review of Dualman" February 9, 2023 5.0 The fact that I don't have to go to clients offices and they don't have to stop business to come to mine, saves a lot of time and more efficient work. When I am away from the office and the girls need trouble shooting, I can remote in and fix it, especially when I am out of state. I can also print to my computer from a client's office through Dualmon. Pros THE PRICE IS GREAT!! I love the fact that I can have access to all of my computers with individual passwords and just one main log in to reach them. It appears to not have a lag when working on them. Cons I can't think of anything negative to say about Dualmon. It has improved so much over the years. Especially adding the ability to print from another office to mine. I haven't tried it, but can files be transferred somehow? Review Source FN Felipe N. Analista IT Information Technology and Services Used the software for: 1-2 years ### "Tu soporte remoto con Dualmon es más eficiente" May 18, 2023 5.0 Pros Al momento de realizar soporte IT a nuestros agentes este aplicativo a sido de gran utilidad y eficiencia. Cons Podría llegarse a mejorar el control de acceso con todos los permisos para mayor eficiencia. Review Source GE Gary E. retired Non-Profit Organization Management Used the software for: 1-2 years ### "My Review of Dualmon" September 7, 2023 5.0 It saves me a lot of time and gas as I can work on my friend's computer without driving 40 miles to fix their problem. Pros I really like the ease of use. When I need to help someone that I have never helped before it is easy to talk them through getting the assist up and running. Cons I wish the transfer speed could be faster. I transfer files from my computer to the church computer all the time. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) The price and watching the video helped me choose Dualmon. I really like using it. Review Source NP Nick P. Director Information Technology and Services Used the software for: 2+ years ### "Very Good " March 7, 2024 5.0 Pros Very Good software as a whole. easy to use and can personalise to match your company. Cons Nothing that i do not like about dualmon. Review Source SD Sharon D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Using the Dualmon APP" March 14, 2024 5.0 access to multiple computers from anywhere.. Pros access and security. Be able to log n remotely and fix problems. Cons no VPN with subscription. Having that extra layer of security is valuable to us. Review Source GT Grant T. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Great Remote Software" July 12, 2022 5.0 I use it for remote tech support. Pretty straightforward usage. I could see it being used for training, etc. Pros Dualmon is a fully featured remote software product. I needed a low cost, scalable option for providing remote tech support, and it has fit the bill exquisitely. Cons I don't really have any complaints. Not having a mobile solution was aggravating, but that has been implemented. I would like to be able to support users phones. Not sure if that is in the pipeline or not. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing, similar features, reliability Review Source WB Weston B. President Computer & Network Security Used the software for: 2+ years ### "Wes" February 14, 2022 5.0 Excellent! I can't say enough about this product as I really love it! Pros The cost, security, ease of use and the list goes on!!! Cons The only part that is difficult is to get my customers to find the downloaded assist app so they can run it. I think it would be great if the downloaded assist app would automatically run on my customers end and all they'd have to do is say yes to run it. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Dualmon was the most affordable and the On-Demand Remote Assist plan fit perfectly in my business model Review Source CW Colin W. Managing Director Information Technology and Services Used the software for: 2+ years ### "Dualmon - Great Product and exceptional value for money" November 1, 2021 5.0 The product worked first time and I have never experienced an issue with it. Pros Very easy to setup and use. Supports Multi monitors on the target PC. The flexibility to allocate a licence to either a specific PC (for unattended remote access) or to an Assistance Pool (for attended remote access). Cons There is nothing I require that the product does not provide. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Reason for choosing dualmon Cost and flexibility. Dualmon was far cheaper and far more flexible, for what I wanted. Review Source LF Lois F. Owner/Senior Technical Services Provider Computer Software Used the software for: 2+ years ### "Remote Support Made Easy" January 4, 2022 5.0 Pleasant experience using Remote support for custom Short-term-rental businesses running my software. for internal accounting not Web Based. Last rental season my customers did a combined total of $40,000,000 in gross rents in the Geographic area of the New Jersey Coastline. Pros Ease of setting it up for individual sessions or multiple sessions; also ease of setting up remote computers for unattended use. Tech support for a couple of minor hitches was great! Cons That it installs as a Service & you need to know that upfront so you can unload the service upon exiting. Otherwise you leave the client computer unsecured. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Features were better in dualmon & the price was much better. Log-me-ins pricing had quadrupled during the time I was a customer of the company. PC-Anywhere had become obsolete. Review Source MS Michael S. VP Printing Used the software for: 2+ years ### "Review" August 3, 2021 4.0 Pros We use this both internally to retrieve files as well as for remote assistance for our customer onboarding for digital marketing. Once you get them through the initial process of sharing screen, it works flawlessly. Cons A lot of the customers we use this service with do not have a lot of computer knowledge. download/install phase tends to be tricky for people that don't know what to look for. Not sure if there could be less steps for the customers we use this for, but that would be beneficial. Overall, for the price it is a great tool and has saved us from driving 30+ minutes for a simple task that we can remote in for. Review Source David H. Coach Computer Software Used the software for: 2+ years ### "Dualmon makes it all so simple" December 20, 2018 5.0 Pros I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping. Cons If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity. Review Source MG Max G. Partner Information Technology and Services Used the software for: 2+ years ### "Better than TeamViewer" April 22, 2023 5.0 Excellent Pros It just works. No need to troubleshoot nonsense. Cons The website address is difficult to explain to end users when providing support. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It works where TeamViewer does not. Review Source GW Greg W. CEO Security and Investigations Used the software for: 1-2 years ### "Best of Case Product" August 23, 2022 5.0 Pros Super easy to use and very affordable! We are up and running operationally in only a few minutes. Cons I am not sure if I can get a very were we host the server in a secure local server. Switched from [NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were using TeamViewer at Reliability Screening Solutions Inc. but they got greedy with their pricing We are using NetSupport Manager at ClearNeed Information Systems Inc., it is crazy complex and unbelievably expensive - but it has a local host that our government clients seem to like Review Source RA Ray A. Systems & Project Specialist Insurance Used the software for: 2+ years ### "One of the Best Screen Sharing/ Remote Control Softwares" November 2, 2022 5.0 Just the peace of mind knowing the remote software will always work and start with the computer regardless of account logged in, makes my job that much easier. In the 5 years ive used the software, its always been a solid + in my toolbelt. Pros Price is competitive, especially in comparison to services like Teamviewer. I've never had a problem with the remote software starting up and letting me access the remote computer, even when switching users, thats the BEST feature. Some software shuts down when switching users, this doesn't. Makes my job easy. Cons Whats not to like? Maybe if I had to say something, the screen resolutions supported when there are various screen sizes on either the computer I'm remoting into or the computer I'm using to remoting in with leaves something to be desired. The buttons get small when I'm using a 4k display, and when I switch from docking station to laptop it can also screw up the size of buttons. That is pretty normal for all software now so minor gripes. Review Source TI Troy I. IT Specialist/Owner Computer & Network Security Used the software for: 2+ years ### "Best Remote Control Tool out there" November 11, 2021 5.0 I have done many searches over the years and DualMon is by far still the best and most affordable remote desktop tool out there. I can be utilized with Mac or PC, you can easily add licenses on the fly, you can send simple links for quick install, and you are on your way. Pros It's very affordable, easy to install, support, and roll-out for use Cons Because I am a small business I just wish I could add smaller license amounts on at a time. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) pricing and ease of use Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "dualmon Review" May 29, 2023 5.0 The software provided a seamless and efficient solution for managing multiple monitors, enhancing productivity and workflow. Its intuitive interface and comprehensive set of tools allowed for effortless customization and control of display settings. However, the limited compatibility with certain monitor models posed occasional challenges. Despite this, dualmon proved to be a reliable and valuable tool for optimizing multi-monitor setups. Pros One of the things I liked most about dualmon was its seamless multi-monitor management. The software provided intuitive tools and features to effortlessly control and customize multiple monitors from a single interface. Whether it was extending the desktop across screens, adjusting resolutions, or managing display settings, dualmon made it convenient and efficient to work with multiple monitors. The ability to create different profiles for various monitor setups was also a useful feature, allowing for quick switching between configurations. Cons One thing I liked least was the limited compatibility with certain monitor models. Although the software supported a wide range of monitors, there were instances where it didn't work optimally or lacked full compatibility with certain display devices. This limitation sometimes required additional troubleshooting or adjustments to ensure proper functionality across all connected monitors. Review Source HW Hubert W. Director / owner Hospital & Health Care Used the software for: 2+ years ### "Great Product" July 18, 2023 5.0 I can work anytime in a day I want and I can log in into the office computer anytime. I can also log in into multiple computers at the same time. There is no time out and I can lock people out therefore no interference from anyone. Pros I can this software anytime, anywhere even on my phone! It is very easy to use and work anytime in a 24 hour period. Love It! Just Love it! Cons I have not found anything negative about this software! Its the best! Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Easier to use and less expensive. Review Source SR Shane R. CEO Information Technology and Services Used the software for: 2+ years ### "This is one of the best products I have found" March 22, 2022 5.0 I love this software and will continue to use it. Pros I use this software daily, in fact I have dumped AVG cloud for this software. The remote features work so much better. I have recently upgraded to more PC because I can support my clients better. Cons I have not found anything I don't like yet. Switched from [Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/) The cost and support features it offers for my clients. Review Source MR Mark R. Director Hospitality Used the software for: 2+ years ### "Switched from Logmein" January 11, 2023 5.0 I have setup just under 100 PC's in my group and have been very satisfied with business solution Pros Dualmon has consistently showed that customer satisfaction is important, I have limited contact ( good thing) since deploying software on computers in my group, everything has been as advertised with no issues so far...(Great Product) Cons no issues...keep up the good work! Review Source