Who Uses This Software?

Enterprise companies & large-scale organizations


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Sprout Social
  • getbambu.com
  • Founded 2010
  • United States

About Bambu by Sprout Social

Bambu by Sprout Social is an employee advocacy platform that gives your employees a simple way to share curated content across their social networks, dramatically increasing your reach on social media.


Bambu by Sprout Social Features

  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Legislation Tracking
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

Bambu by Sprout Social Reviews Recently Reviewed!


Capterra loader

The Foundation To Our Employee Advocacy Program

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bambu's ability to automatically count shares, differentiate shares across three platforms, and follow click-throughs is priceless to us! Prior to Bambu, we were counting these ourselves!

Cons: What I wish Bambu would include is sharing to more platforms and other engagements - such as commenting on curated social media posts so we can encourage more than just sharing but also likes and comments.

Overall: Overall, our experience with Bambu has been fantastic! It is easy to use and has helped us encourage more employees to get involved. This is the foundation of our employee advocacy program.

So easy to use, with great support!

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bambu is intuitive and it just WORKS. It's really fast to create posts and its features and functionality are great. I've recommended it to colleagues because I'm so impressed with the tool and the team supporting it. They got us onboard and posting within two weeks from contract, and my users love it -- even before they realize how easy it is to suggest and post content to multiple channels. My experience has been fantastic!

Cons: The software is great, but there are a couple of new features I would like enabled to further customize posts and communications to my team. The Bambu team are very open to suggestions and have passed my feature requests to the developers... I'm just waiting, somewhat impatiently. I have no doubt they're listening and want to improve the tool. I'm just using workarounds in the meantime.

Overall: The team has been great - from the sales experience, to onboarding, to customer service and all the way to regular account review calls, where I'm given tips, told about new features, ways to improve user uptake, etc. It has honestly been one of the best companies I've worked with in terms of customer service. They really care about improving their product and maintaining good relationships with their users.

Capterra loader

Ridiclously Intuitive Employee Advocacy Tool

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can train my employees in 30 minutes and they're active immediately. It really IS that easy to go in, get started, and share.

Cons: The reporting leaves a little to be desired at times, and organizing users into teams is an excessively manual process. Also, video and GIF functionality is a bit limited and technical, but that is also due to native platforms and their own issues with third-party software.

Overall: I absolutely love this tool, and adoption within a year at my company has already gone up to the C-Suite. That being said, there are some challenges for admins as opposed to the employees.

Capterra loader

Bambu, I Like You.

Oct 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and ability to reach a large range of our audience.

Cons: The inability to add additional images to fit recommended sizes for each social platform.

Overall: The tool is great, but the customer service is even better. Support team is INCREDIBLE. Support team has gone above and beyond with us (United Way) - her friendliness, flexibility and promptness is most recognizable. Well done.

A valuable employee advocacy tool for engaging your team

Sep 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The User Interface is clean and simple, making it easy to use as an admin as well as a user. The platform's features are instinctive no matter what level of comfort you have with technology and social tools. I like that I can review metrics on both who's sharing and the content being shared.

Cons: I'm not using much is the Facebook post direct share feature much. It doesn't "look" like the Facebook post when you're reviewing the available stories list in the platform, so it's less appealing to share. I look forward to potential future integration with Sprout Social, as well.

Overall: Being a team of 1, it would be very difficult for me to encourage employee advocacy without a tool to assist me.

Great for Employee Advocacy

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software was very user-friendly, and was constantly being improved by the Bambu team with new features, updates, and more.

Cons: Help requests could be slow in receiving a response. However, this was addressed in the summer and is something the Bambu team has been working on and improved in.

Great social media management

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bambu makes it super easy to share relevant stories and content to our followers. The scheduling functionality is great and it works seamlessly across our organization. It allows many different United Ways to customize the message to their audience while maintaining brand consistency.

Cons: I do receive a lot of emails from Bambu with similar content but I'm not sure if that's Bambu or the way our organization uses the product.

Great Value, Top Notch Customer Support

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support (Account Management and Support Team) are top notch. Ease of use is great.

Cons: Bambu is still evolving as a product and a large change was made this summer that affects the way existing and new content is categorized within the platform. This change was made with not much advance notice to clients, and it caused a bit of a strategy scramble on the client side. We are a little anxious about more potential product changes coming and additional strategy revisions / extra, unanticipated work required as a result.

Overall: Overall, very happy with the platform and extremely impressed with the service, particularly our fantastic Account Manager - she gets an 11/10. Ease of use is why we chose this platform relative to competitors and we have not been disappointed. We plan to continue to use Bambu as our employee advocacy marketing platform.

Capterra loader

Sprout does it again!

Sep 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Bambu has made it very for us, as an agency, to share topical articles, stories, and content to our team and across social platforms. Not only has it proved to be a great resource for our followers, but also to our team and their continuing education.

Cons: Only cons with Bambu come from the limited resources and content that they pull from.

And they pull from plenty, which make this "con" VERY minimal.

Bambu is excellent for our employee advocacy program

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the tracking features Bambu provides.

Cons: I wish we could "turn off" certain social media sites that our employees can share to for some stories. We often have tweets that obviously need to be shared only to Twitter, but the LinkedIn and Facebook icons still show up for that story, and it makes it a little confusing for our employees. It would be nice if that feature were implemented, from an admin standpoint.

Bambu is great!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very intuitive and straightforward to use, which makes both onboarding new users and curating content in the platform really easy.

Cons: There are some additional features and capabilities, such as tag searching from the user perspective, that I would like to see built into the software, but overall the features that exist are great and the Bambu team is constantly releasing new features.

Overall: Bambu is a great tool that helps get our marketing content out to a broader audience and has assisted in sales efforts for our company.

Review of Bambu

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how intuitive Bambu is for at both the admin and reader level.

Cons: Bambu's pros out-weigh the cons, but there are a few glitches we've run into since implementing company-wide. Being able to further customize the newsletter emails, have a more visible leaderboard and better organization of team/topics would be very helpful.

Overall: Overall Bambu has been a great experience for our organization. We were able to test the tool on a small scale and decided to move forward with using the tool long term. So far we're liking it and appreciate Bambu's support.

SUPER AWESOME!

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has been so easy to learn to use Bambu. Our firm had never used an advocacy tool until Bambu, and staff have been able to adopt it easily. The mobile app is great, and I like that I can, as a manager, curate content and see how our people are doing with shares and reach. It's so invaluable!

Cons: It's a little pricey but totally worth it.

Brand Awareness Growth

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We like Sprout Social, but more specifically, the Bambu component was helpful in our advocacy efforts on social media. Especially in higher education and the testimonials of our students and to enhance participation and collaboration from them.

Cons: Nothing really. The only hold back would be the monthly price.