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VisiumKMS Change Management solutions help you manage all changes including process, technology, organizational, equipment, software, etc. The automation solution turns complexity into simplicity. VisiumKMS is designed with powerful best practice workflows, content, communication and reporting functionality. VisiumKMS helps ensure that all the steps are addressed in the right order and your operational experience and learnings are embedded. This ensures that your lessons learned are lesson
Provider
VisiumKMS
Located In
United Kingdom
Foundation
1988
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, Documentation, In Person
Support
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support
VisiumKMS multi-purpose applications serve the world's best organizations in manufacturing, oil & gas, chemicals, consumer goods, energy, aerospace & defense, utilities, and more.
Content Source: VisiumKMS
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VisiumKMS Reviews
Pros
The VisiumKMS Project team were very responsive and great at collaborating with all our stakeholders.
The customization capabilities for Management of Change are excellent and can help you standardize across an organization, while allowing for some flexibility as well.
VisiumKMS has some employees with a high awareness of PSM which also helps. They are also very good at engaging with the customers to find solutions and develop features.
VisiumKMS has always been very receptive to our company's needs through user conferences and outreach. We have enjoyed working with VisiumKMS to improve our MOC system.
Cons
Inability to completely remove certain fields. This makes some of the workflows look untidy.
If mistakes are made, it is difficult to reverse these (for eg. if a record is accidentally cancelled).
Lack of of 3/5 year options on annual maintenance.
Missing features such as attaching documents or images with the tasks and other details surrounding compliance task manager.
"Excellent system for change management, tracking and incident reporting"
Overall: We have been using VisiumKMS for 9 years and have had no major issues. Their product, customer service and engagement have been constantly improving during this time.
Pros: The customization capabilities for Management of Change are excellent and can help you standardize across an organization, while allowing for some flexibility as well. VisiumKMS has some employees with a high awareness of PSM which also helps. They are also very good at engaging with the customers to find solutions and develop features.
Cons: Lots of customization = lots of time that may be needed to set-up and maintain configuration, especially with employee turnover or changes in organizational structure.
"Incident Reporting made easy!"
Overall: 1. VisiumKMS staff were very knowledgeable, professional and courteous while working with our global team. 2. Very responsive to any queries that came up throughout the roll-out process 3. Understood the project timeline and helped deliver it
Pros: 1. The ease to customize reports and checklists to make it site specific 2. Useful training documents with screen shots, allows a new user to easily follow through 3. Helpful Visium staff support, who worked with us to maintain target deadlines accomodating different time zones globally
Cons: The ability to manage Recurring activities - this module is not as robust. Missing features such as attaching documents or images with the tasks and other details surrounding compliance task manager
"ERCO experience with KMS"
Pros: Following are the pros: 1) The customer service provided recently. 2) Stability of the software and company
Cons: Following are the Cons: 1) the upgraded versions sometimes do not have the good feature from previous versions 2) your hosting charges are not competitve
"INEOS A&A IT Feedback"
Overall: The VisiumKMS Project team were very professional and delivered on time and on time project delivery.
Pros: The VisiumKMS Project team were very responsive and great at collaborating with all our stakeholders
Cons: Small to little presence outside US and EU region.
"Feedback on transitioning to KMS (Design, implementation, continuous improvement)"
Overall: Very good. We have transitioned to using KMS for all our plant change requests - although we have some teething problems as we moved from a manual process (which arguably is more flexible but at the same time open to abuse). Although it is early days, I see potential to expand this to cover geometric in kind projects and even going as far as to replace our capital projects process as it allows us to have good insight into project progress and is a valuable tool to ensure all information is secured in the cloud.
Pros: The product can be customized to a large degree by the customer. The design team did go out of their way to accommodate our availability. After sales service is excellent. KMS team is open to ideas which will help their customers and their support team quickly respond to queries.
Cons: There are some aspects which cannot be configured without scripting - I felt that some of these should be customizable by the client post implementation (for eg. configuring of the status, and indicating which step is activated by another) without having to pay for scripting. ie. more self customization would be great! I also felt that badger mail is very confusing - the alert queue only shows triggered events and not timed events and even then does not clearly give information that administrators can use to revise the badger mail settings. If mistakes are made, it is difficult to reverse these (for eg. if a record is accidentally cancelled).
