# Riskified Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Riskified the right Financial Fraud Detection solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145184/Riskified/reviews --- Riskified 4.6 (30) [View alternatives](https://www.capterra.com/p/145184/Riskified/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Riskified Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews JM Johana M Sales consultantOnline Media, 11 - 50 employeesUsed the software for: More than 2 years. “With this software my e-commerce website is more secure .“ June 29, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Support Manager Internet Used the software for: 1-2 years ### "Simple and efficient" September 6, 2018 5.0 We save a lot of money using Riskified and its simplicity helps us recognise patterns of fraud Pros The system is so user friendly and they have really thought about the ease of use for it's customers Cons Sometimes the compelling evidence arrives too late for us to be able to submit with our chargebacks evidence Review Source SB Susie B. Director Fraud Prevention Retail Used the software for: 2+ years ### "Highly Recommend for Fraud Prevention and Risk Management" September 8, 2018 5.0 Riskified has greatly reduced the amount of time our team spends manually reviewing orders. We now get an immediate thumbs up or down on each incoming order, plus a wealth of detailed reporting and statistical data. Their entire system is easy to use and not overly technical. We have been a client for a couple of years now and those of us who use Riskified daily are very happy to have it in place. Pros There are no hidden "gotchas" and Riskified is true to their word when it comes to their chargeback guarantee. Cons As with any fraud prevention software, you don't get to see everything that takes place behind the curtain. Sometimes you just have to cross your fingers and trust that they made the correct call on an order. Review Source DS Dillon S. Shop Associate Luxury Goods & Jewelry Used the software for: 6-12 months ### "Riskified Review " September 11, 2018 3.0 Pros How quickly it can approve orders once they are submitted through Shopify Cons When you go to resubmit something with the additional information you cannot pin attachments and if you email customer support they are rarely ever any help at all and reply with scripted messages that do not answer any of my questions. Customer support needs to be improved a lot with live chat or something to make it to where you can talk to people who will reply on a time sensitive basis Review Source GM Giselle M. Logistics & Compliance Manager Mining & Metals Used the software for: 2+ years ### "Easy to use platform" September 12, 2018 5.0 Our overall experience has been great with ShipStation. It is used by all members of our team for various tasks such as shipping, creating reports with raw data and pulling accurate customer history. It is the best system we have used and have noticed improvements with each update that happens. Pros \* easy to use \* customer support is readily available \* able to manage multiple platforms \* updates regularly \* can do numerous functions within ship station Cons \* can't have more than 5 open batches as well as they don't print with batch number. Would be helpful since we create many batches \* experienced systematic glitches that can't be resolved unless the error is caught as soon as it happens Review Source SC Sheel C. Dir of Operations Consumer Goods Used the software for: 2+ years ### "One of the Best Fraud Technologies" September 6, 2018 5.0 Pros The fraud detection algorithms are better than we've seen compared to other vendors such as Signifyd, Stripe Radar, Kount, etc. Cons The pricing model can be a bit tricky to make sure that Riskified and the end company are on the same page, but Riskified is open in working through that to make sure all is well. Review Source EA EDWARD A. Product Owner Financial Services Used the software for: 1-2 years ### "Easy to understand fraud solution" May 18, 2021 5.0 Overall I believe there is a slight learning curve with Riskified, but it's not steep enough to be deterred away from the product, and their portal makes working with fraud enjoyable. Pros Riskified makes managing fraud easy with it's accessible portal that can break down any vertical you want in any way with almost any filter possible. A very versatile fraud solution! Cons Sometimes with fraud declines I wish that Riskified provided some more information or insight into their decision making process. Review Source AL Adrien L. Ecommerce Director Consumer Goods Used the software for: 2+ years ### "Amazing Tool" September 13, 2018 5.0 Pros Riskified let you focus on your business and not worry about fraud. It is also a great platform to quickly easily monitor your sales. The re-review tool is great too. Cons Somehow too cautious on declining some orders, I feel like some additional revenue could come from some orders. Review Source VR Verified Reviewer CX Apparel & Fashion Used the software for: 2+ years ### "Necessary for our company" May 27, 2019 5.0 Recommend! Pros We sell luxury goods and can be an easy victim of fraud. Riskified protects us and our orders. Their customer support is also ON POINT! Cons Quite expensive, but we get a lot for our money. Without them, we would get a lot of fraudulent orders. Review Source Jasmine S. E-commerce Associate Apparel & Fashion Used the software for: 1-2 years ### "Riskified " August 31, 2019 4.0 Pros The software has improved in flexibility for reviewing customer orders, but offering faster methods of order review. Their associate respond with thoughtful analysis of risky indicators. Cons At times it can take awhile to get feed back from an associate. Review Source VR Verified Reviewer Data Analyst Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The answer for discovering frauds" September 12, 2018 5.0 Pros The software is intuitive and the dashboard has a nice design and it's easy to use. Cons I can't think about any cons in the moment. Review Source JZ James Z. Operations Manager Furniture Used the software for: 6-12 months ### "Awful Support, Shopify Fraud detection is better " August 29, 2025 1.0 Once the sale is closed Riskified do not seem like they care about the customer. Cannot recommend this product. Also, if you're on Shopify, their fraud detection seems to catch more than riskified Pros The user portal is fairly easy to use but there were some bugs with my account and they were able to resolve it in a reasonable amount of time Cons Their support is extremely unresponsive. Once the sales process was complete the SDR and AM said they would help with onboarding but they completely ghosted me. Their only other support is just via email. I also had an issue with them over charging me with an invoice and have gotten no reply from accounts/finance regarding the charges after almost 2 months of weekly follow ups. Review Source VR Verified Reviewer Director Of Ecommerce Machinery Used the software for: 1-2 years ### "Riskified is our best tool to fight fraud" September 10, 2018 5.0 Overall Riskified has been a great addition to our tools. We have been able to eliminate the exposure to online fraud. Capture more legitimate sales without frustrating customers by having fraud filtering turned way up. And even felt comfortable enough to begin to explore business opportunities in other countries without having to worry about the exposure to fraud. Pros I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee. Cons I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right. Review Source VR Verified Reviewer E-commerce Fraud and Payments Management Internet Used the software for: 1-2 years ### "Best Pogram for Fraud Control we have tried so far" January 4, 2019 5.0 With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it Pros We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work. The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute. The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer. Cons It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers. Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels) Might not be the best option for small business as price is high Review Source VR Verified Reviewer Fraud Prevention Specialist Apparel & Fashion Used the software for: 1-2 years ### "Makes My Job Easy" September 10, 2018 5.0 As stated before, Riskified makes my job so much easier. Pros Makes the final decision so much easier. Fraudsters worse nightmare. Cons I wish Riskified could provide us with issuing bank's phone number or approval code for transaction for denied transactions so that it would make it even easier for us to reverify the transaction. there have been a few orders that were declined by riskified but after verifying with the bank and customer we were able to approve. Review Source Justin M. Owner Retail Used the software for: 2+ years ### "Added security " September 10, 2018 5.0 Solid! Great customer service and support. Pros Knowing that our orders are double checked for fraud is priceless. As a small business, we can’t afford bad transactions. Cons I’m not crazy about the new layout with the homepage. I liked it before when you could see the orders immediately. Review Source VR Verified Reviewer Product Manager Internet Used the software for: 2+ years ### "The best fraud provider we have found!" September 6, 2018 4.0 Pros They have pretty easy to integrate APIs that are reliable. The admin dashboard is designed well and easy to navigate. Cons The API documentation has some inconsistencies. Review Source Jasmine S. E-commerce Associate Apparel & Fashion Used the software for: 1-2 years ### "Opening Ceremony Riskified Experience" September 6, 2018 5.0 Pros I really like that we can type our inquiries and we don't have to call anyone. I like that the analysts will tell us why an order has been declined. Cons Sometimes it takes awhile for analysts to get back to us. It would be great to have an option to copy other co-workers on inquiries. Review Source RF Robert F. C.O.O. Retail Used the software for: 1-2 years ### "Great proprietary software" September 17, 2018 5.0 Great response time for any questions or concerns, couldn't be happier... Pros I like the ease of use, and incredible functionality of the service, we haven't had a charge-back worry for over a year, it's pretty impeccable! Cons There are very few misses from the software of customers conducting "friendly" fraud, if there's anything friendly about fraud to begin with, that the software doesn't pick up, and these customers claim they do not receive their packages, even though tracking shows successful delivery, or some that claim that the package came in empty, though the packages do not show signs of tempering, nor the carrier reported those as delivered with signs of damage... Wish the software knew how to avoid approving these types of transactions, as they are not covered by Riskified, but these instances happen very rarely, so not the biggest deal to be honest... Review Source JT Judith T. CEO Retail Used the software for: 6-12 months ### "Great Product And Service; Becoming A Bit More Risk Averse" September 6, 2018 4.0 I find that Riskified is become more risk averse and making us do more of the work. There is some inconsistencies in what their analysts want. One will say send picture ID and another will say it can be altered so no ID. People who are approved by Paypal are not approved by Riskified and we have lost sales as a result of Riskified's posture. Other sales we've managed to get through but we lost the client. I don't think that Riskified understands some of the dynamics. For example we do not allow redirect of packages and that is something Riskified should take into consideration. I just think that they are trying to automate more and that's turning into a lot more false negatives. Other than that, their staff is terrific. Pros It links into Shopify which we like so it does its thing seamlessly. It is a very valuable service in verifying our purchases Cons The modified site makes it a bit more difficult to navigate. There is no place to upload photos of cards and IDs. The measures of declines is worthless as we have no control over who buys our products. I think some of their explains are not clear because they are broad. Review Source JM Johana M. Sales consultant Online Media Used the software for: 2+ years ### "I can say it is a good tool to recommend" June 29, 2021 5.0 I like this I can recommend my friend to use this tool . Pros I like that this tool is helping me alot to detect any fake or fraud purchase . With this software my e-commerce website is more secure . Cons I don't have much to say about this tool I just wish they can work on customers support response time. They should also check pricing it is slightly expensive . Review Source VF Valerie F. Product Manager Consumer Electronics Used the software for: 6-12 months ### "Good service, very expensive. " September 6, 2018 4.0 Pros Their customer support is great and helpful in many ways. The integration process is fairly seamless. Cons The cost is very high, and their billing department is incredibly slow, so it's always telling us that we have overdue or past due payments, when in fact, when we call, they tell us that our payments have all been submitted on time. Review Source PD Preston D. Billing Department Manager Apparel & Fashion Used the software for: 1-2 years ### "User Friendly" September 6, 2018 5.0 Gets Better and Better. Pros Easy To Use. All the content is easy to understand. Love being able to resubmit Order back to Riskifeid. Cons A lot of orders are classified as 'Strong Fraud' Review Source BS Bilal S. Manager Airlines/Aviation Used the software for: 1-2 years ### "One of the best in market" September 5, 2018 5.0 we are happy with their service Pros The response time is very less and they are very accurate Cons Sometimes on manual requests it take a little more time Review Source TA Talia A. Customer Service Manager Apparel & Fashion Used the software for: 1-2 years ### "Helpful and Efficient" September 10, 2018 5.0 As a customer service rep, most customers are looking for answers quickly once their orders are declined. I love that I can message a rep at Riskified and hear back within the hour. This helps out our response time to customers and our customer service relations. Pros I definitely do not use Riskified for the full extent of it's capabilities, but everything I do on there is very user-friendly and the customer reps are super helpful and fast with their responses. Cons I do not have any specifics features that I do not like. Review Source JH Justin H. Customer Experience Manager Information Technology and Services Used the software for: Less than 6 months ### "Riskified is a life saver!" September 11, 2018 5.0 Pros Easy to use and understand, and Riskified has drastically reduced our fraud levels. Cons No clear direction on how Riskified can help boost our approval rate and reduce false declines. It would also be helpful to have an online form to complete when questioning a false decline. The form should list all of the questions that Riskified would need answered in order to promptly review a declined transaction for future approval. Having an online form would avoid email ping-pong with their customer support team, which is what we currently experience. Review Source Similar Products Featured ## Related categories [Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.