WePay

WePay


4.5 / 5
25 reviews

Who Uses This Software?

Online platforms and marketplaces... and the millions they serve


Average Ratings

25 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • WePay
  • wepay.com
  • Founded 2008
  • United States

About WePay

WePay helps online platforms increase revenue through integrated payments processing. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments so their users can start getting paid in minutes, all without compromising on their user experience or taking on risk and regulatory exposure. WePay supports mobile conversion with mPOS and integrations with Apple Pay and Android Pay for the Web.


WePay Features

  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

WePay Reviews Recently Reviewed!


Great payment processor/gateway with Zoho integration

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to setup an account. Low cost fees, ability to make recurring payments. This is great for integrating payment into other software and/or services. We get email alerts as well once payments are made, and when it's being transferred to the bank. We also are able to run reports to reconcile payments with our invoice numbers.

Cons: None that our team has encountered so far.

Overall: Has been a very cost effective solution for us, and we have been saving with WePay for the past 2 years.

Integrates with Freshbooks, transfers are fast!

Sep 19, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated Recurring billing // Transfers literally take 1 business day to hit my bank account // Show amount processed right in Freshbooks // Easy for clients to pay invoices // Recurring Automated Billing

Cons: UI/UX not that great (but functions) // Freshbooks integration is bare minimum (could use more info in Freshbooks - just bulks up the day's payments to a single amount)

Overall: Very pleased with the time it takes for payments to reach my bank account (they are automatically sent, no need to log in and manually transfer). It takes only 1 business day to be available in my bank, and that's the fastest payment processor I've seen to-date (I've used a few in the past).

Great way to process credit cards

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use WePay daily with my pet sitting business. Their processing fees are lower than most companies.

Cons: I would like to be able to run more specific reports at the end of the year for taxes. I find that I spend a lot of time in excel trying to organize the data how I need it.

Easily accept payments with quick deposits and low transaction fees.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WePay is supported by hundreds of apps and services. Their low transaction fees make it affordable to accept payments online. Deposits are made within a day or two.

Cons: WePay's dashboard could use some updating and more functionality for merchants, but overall, it's a great service.

Overall: Affordable pricing and quick deposits make WePay a no-brainer.

It does the job, but can use improvements

Dec 08, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy navigation

Cons: Lack of features

Overall: Not much you can say on this. It does the job and you won't have any issues but it does lack a few features I'd like to see. One of them being the option to do partial refunds.

Easy way to process credit card with low fees

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: WePay is owned by Chase Bank and is a solid option for credit card processing. I've utilized it with a few clients to process donations to their cause and it's consistently performed well. Essentially the same as Stripe.

Cons: The reports features are somewhat limited as are syncs, so you'll likely need to export csvs into excel/your CRM to run more specific reports

Capterra loader

A Good Paypal Alternative

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can link WePay to my Freshbooks site. It gives my clients an alternative method to pay with a credit card that is not Paypal. It's easy for my clients to use and it's easy for me to use on the back end.

Cons: The fees are a little much, but it's comparable to Paypal and seems to be part of the business.

Overall: I like that I can give my clients another option to pay my invoices that works with my current bookkeeping software.

WePay Sucks

May 21, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing, the most arrogant payment processor on the market. Absolutely no way to contact them or get them to contact you back.

Cons: Absolutely no customer service whatsoever does not consider you important, does not care about you as a customer at all.

Overall: I have customers that have been with me for over 17 years and they pay me monthly every month for years on end. WePay randomly decides that one of their payments is fraud and reverses the charge and charges me exorbitant fees because their fraud department flags a transaction. Then the only way to contact them is via email and they do not respond, you cannot call in for support. There is no explanation given as to why they flagged one out of hundreds of payments from same client.

Capterra loader

Ease of Reconcilliation

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We have benefited from using WePay because the system allows for daily transfers directly to our bank account rather than monthly or quarterly transfers. Daily transfers allows us to reconcile our donations with our bank account on a more frequent basis reducing mistakes.

Cons: I have not experienced any issues with the software.

Capterra loader

Quick, Simple, Effective

Apr 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Few best things which I like are :-

Good developer tools

Good marketplace tools

Chip card hardware

No setup or application fees

Good for low-volume merchants

Cons: Though UI didn't find any basic fault in this software thing like No pricing disclosed online

Account stability issues are not good.

Overall: The speed and ease of onboarding

Completely waisted my time.

Jun 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The use of their website is very basic. Nothing much as far as options, settings, etc. Overall website is ok.

Cons: Wepay is s credit merchant service. I used them 1 time, and they caused me nothing but trouble. I have used squareup for years. I switched to save money. I invoiced q customer . 3 days after the charge I get a email from wepay saying they need my dl LLC bank statements etc. Ok fine. I sent all they asked for. 3 more days pass. I send emails asking for help. Nothing. They have no contact numbers. Just a support email no ok no responds to. 2 more days later they send an email after all my complaining that says they cant support my services and will hold my money for 30 days at least incase of chargebacks.

Anyway stay clear of these guys.

Overall: None this company wepay is just bad.

Ease of payments with standard fees

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates seemlessly with FreshBooks to accept payments, with standard transaction fees. Payments are automatically deposited in my bank account and transaction fees marked as an expense in FreshBooks, making it easy to keep track of income and expenses.

Cons: I have not had any complaints while using this payment software.

Capterra loader

Love the rate!

Apr 29, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We pay 2.75% processing fee when integrated with Zoho Books, Zoho Subscription or Zoho Invoice when other Zoho processors charge 2.90%.

Cons: They took too long to resolve a charge back. A client mistakenly reported a charge as fraudulent. When she discovered her error, she called the bank immediately to correct the problem. Although WePay is a Chase company, the client banks at Chase and we bank at Chase, it took almost a month for them to redeposit the money into our account.

Easy to use

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use We Pay through a connection with Classy and we loved the ease of set up and ease of use through the platform.

Cons: The think we love the least about We Pay is that they are behind with adapting ACH through Classy and we wanted to use this.

Basic payment processor, but robust

Nov 08, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: My company has been using WePay for over 3 years now, and I had been the payment engineer (and now Product Manager) leading in our payment processing. What I like about WePay is it's instant payment gateway fee per transaction, unlike other payment gateway which only reveals its fee end of month. I also like its IPN which is realtime. We don't have to make calls (we can of course) to know the status of transaction. WePay is a great payment processor to start with on west coast, but it doesn't have too many features to play around with like Stripe.

Works great on our ecommerce website

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how it gives our customers another way to pay easily.

Cons: There is nothing I dont like about WePay so far. Seems to work seemlessly.

Slick payment processor that can be used with a variety of systems

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface and ease of integration are great. Fees are reasonable.

Cons: Everything works great and the product functions as intended.

Widely accepted and used payment platform

Mar 25, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is very secure. It has an attractive interface. It is owned by a big company, so there is always a way to get a contact.

Cons: It took a long time for the verification process. The robot emails were quite delayed. There isn't many features.

Overall: used it for crowd funding campaigns.

OKay, but not my favorite

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: This product is straightforward, easy to use, and gets the job done.

Cons: There are not a lot of features, and limited ability to run detailed reports. Overall i want more out of my credit card processing software.

Overall: it works okay but I'm a lot happier with Stripe.

Really wonderful how WePay is not linked with PayPal.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was so easy to collect money through PayPal with WePay. We used it for a fundraising event at my school.

Cons: The only negative is the high service fee. You are charged a high percentage and when families are donating larger amounts this fee is very noticable.

Overall: Makes it very easy to collect money for fundraising

Allows me to accept payment

Apr 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This program does exactly what I need it to do, and that is to accept payment from my clients without much hassle.

Cons: I am slightly dissatisfied with the cost of the program. I do not appreciate that they charge based on amount of each transaction rather than a flat fee.

Does the trick

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We used wepay for a crowd funding campaign. Their customer support was great and helpful. Overall, we would recommend it to others.

Used wepay for a few months -

Nov 07, 2016
1/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: ease of set up

Cons: length of time for customer support response

Overall: We have used wepay by recommendation, however the customer service is not in place.

Of course, it is free to sign up, but don't expect someone to answer the phone if you try to call, and emails are slow in response as well. Not satisfied with this product.

Recommendations to other buyers: none

Capterra loader

Easy to use and usefull

Jun 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It is easy to use and to understand, has good tools and features. It doesn't charge the user no matter how long you use it.

Cons: The customer support takes too long to respond. It is not accepted as a pay method, you have to pass it to a bank account.

Great sports Networking

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to be vocal about your favourite sports teams and meet others interested in the same things.

Good parental features

Cons: Some issues regarding functionality of site.