# WePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WePay the right Payment Processing solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145187/WePay/reviews --- WePay 3.2 (73) [View alternatives](https://www.capterra.com/p/145187/WePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WePay Ease of use 3.4 Customer Service 2.6 ## Pros and Cons in Reviews RB Richard B CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “WePay works seamlessly with our Keap CRM allowing you to collect payments in both CAD and USD.“ September 22, 2022 AK Alex K PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “WePay will take your legitimate, everyday business transactions, and for no reason, they will just hold the funds from your business account under the pretense of reviewing the transactions.“ May 22, 2024 MM Michael M ownerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I like most that the software in integrating with my scheduling and invoice software.“ July 29, 2022 AK Alex K PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] Buffet says that the banking system calls these "float accounts," where they hold your money in these accounts for no reason other than to accumulate interest at your expense.“ May 22, 2024 AL Antoinette L VaReal Estate, 501 - 1,000 employeesUsed the software for: I used a free trial. “The application allows for easy transfer of cash to your bank account I love this feature.“ April 13, 2022 Jake Z Co-FounderOutsourcing/Offshoring, 2 - 10 employeesUsed the software for: 6-12 months. “They are holding one credit card charge that was successful for 120 days and again refuse to release it or give me more information as to why even after me providing email correspondence invoices and all history with this client!“ March 28, 2024 Edin U Guest ServicesHospitality, 10,001+ employeesUsed the software for: More than 2 years. “Hopefully it will become more popular so transactions are much easier and smoother.“ October 23, 2021 Jake Z Co-FounderOutsourcing/Offshoring, 2 - 10 employeesUsed the software for: 6-12 months. “This is a disgusting way to treat a user of your service and I hope to share this with you so you can avoid the trouble go use stripe or one of the other million other options who wont screw you over with no reason“ March 28, 2024 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy O. Owner Executive Office Used the software for: 2+ years ### "Get Credit Card Payments with Ease using WePay" April 5, 2020 4.0 Overall I have had a positive experience. I did have a small issue when setting up the account with not getting the money transferred to my bank, but customer service got it all sorted out and things went smoothly from then on. Pros The feature I like most about WePay is that it integrates with my Freshbooks subscription and is an alternative to Paypal for accepting credit cards. Cons I dislike the fees for using the service. Though they are consistent with what Paypal charges, it still hurts to see the money go. Also,it takes a little longer to transfer funds to your bank accounts. Review Source JB James B. Business owner Retail Used the software for: Less than 6 months ### "If you want to stay in business don’t come near this company " July 13, 2023 1.0 This is the worst decision I ever made in my entire life going back 40+ years. They are literally the reason my company that I worked my butt off for 10 years may possibly close because they kept all my money and I can’t even get it for over 120 days Pros There is nothing to like about this company whatsoever. Nothing can be counting on. You never know when you’re gonna get your deposits, and they can close your account and down any time for any reason, and all you could do is charge and returns with the machine to begin with and then they want to tell you that you Broke the terms of agreement which only having a charge, and a return button is kind of ridiculous Cons I hated that I could never count on knowing if I’m in the VA but I will pay my employees on time or not because you never know how long they’re gonna hold your money each week before they finally release it or in my case they just close my account and making me wait 120 days and then they’ll decide if they’re going to pay me or not those are literally other words which is I can post pictures on here. I will post their email stating exactly that. Reason for choosing WePay I chose it for the free daily pay and thinking it was gonna be something way better, but it turned out to be my worst nightmare of my life Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) I thought I was going to get the paid every day for free unlike square that charges you like 2% plus the regular fees to get your money of same day but it’s really all a lie. You only get paid every day for like seven days are in eight days then you gotta wait up to 10 more days to get paid again. Review Source AK Alex K. President Construction Used the software for: 2+ years ### "WePay will take your legitimate money transactions and hold your money, for no reason, for their gain" May 22, 2024 1.0 I would not recommend WePay to anyone. They tend to hold your money without providing any explanation or customer service assistance. It is a scam organization, 100%. Pros Ease of use. But it doesn't really matter how easy the platform is to use if it holds your deposits and interrupts your cash flow. Cons WePay will take your legitimate, everyday business transactions, and for no reason, they will just hold the funds from your business account under the pretense of reviewing the transactions. This has happened to my business more than once when WePAy was used. I watched a video of \[sensitive content hidden\] speaking about this practice. \[sensitive content hidden\] Buffet says that the banking system calls these "float accounts," where they hold your money in these accounts for no reason other than to accumulate interest at your expense. WePAy has done this to my business twice now Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Heartland Payment Processing told me we would not be charged a monthly fee for using their service. After a year, I noticed that Heartland had been charging my business $300.00 monthly, a monthly fee. When confronted regarding this, they refunded $600.00 but kept the other $3000.00. Review Source AB Adam B. Owner Construction Used the software for: Less than 6 months ### "Watch out! " March 28, 2023 2.0 Horrible experience. They put me in some financial issues because of them holding payments and denying payments after they took the credit card.. Pros When they processed the payments, it worked fine, but you have to be aware of what, and how you were doing business. Cons I did not like the fact that they took a credit card from a client but then decided that they were going to sit and review the credit card process and my clients payment and then deny it and send the funds back to the client after the job had been completed and after six days but for business days. I tried to reach out at somebody at we pay and the only way you can talk to anybody is my email. Reason for choosing WePay FreshBooks suggested them Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I switched from QuickBooks online because of their high fees but I am going back because I am guaranteed my funds when they are ran on their credit card system Review Source AC Angela C. president Logistics and Supply Chain Used the software for: 1-2 years ### "HORRIBLE !!!! DO NOT USE !!" March 2, 2024 1.0 Horrible they randomly take money from you and if a chargeback occures they side with the person even if they are lying Pros I didn't they withdrew money from my account without my premission ..I called Chase. They own WePay and I still to this day have no idea why they took money from my account 12000 ANNUAL FEES ??? on top of there precentage. Cons There cost and random charges without pre-mission that Chase will back up .. ALL the customer service is outsourced our of the country Reason for choosing WePay Chase brand what a misrepresentation !!!!!!! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Chase name was stamped on it I assumed it was good Review Source DR Dustin R. President Furniture Used the software for: 2+ years ### "Wepay is hands down the worst " April 23, 2024 1.0 Wepay has constant issues, unexplained holds on payments, etc. I have been in business for 20 yrs and used several card processors during that time. Wepay is hands down the worst. They have no problem screwing over their small business customers and telling them it’s part of the terms and conditions we agreed to. I would strongly urge you to not choose them or chase for your small business needs. The worst Pros Liked that it was kind to my chase business account Cons Terrible customer service, absolutely zero help and not authorized to think or help customers. Truly terrible Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Thought it would be convenient that we pay was part of my business checking account. Was very wrong, the bad far out ways any benefit. Review Source AH Ashley H. CFO Construction Used the software for: Less than 6 months ### "ABSOLUTELY THE WORST company I have ever come across" July 25, 2023 1.0 Worst company horrible customer service. Would not recommend for a small business at all. Pros NOTHING! If I could give ZERO stars I would! Cons This company is beyond horrible! I had clients paying through their system and without warning or even any explanation they complete shut down our account. They told us that they blacklisted our LEGITIMATE business without any explanation and said that we would be able to access our funds after 120 days. We are well past that now and they are saying we need to jump through additional hoops in order to get the money back! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) wanted to keep everything on one software system Review Source AB Adriana B. office manager Legal Services Used the software for: Less than 6 months ### "Worst Service Ever!" January 14, 2024 1.0 Horrible experience I wish I would have never even used it once. Do not use this payment service is a joke. Pros There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted Cons .There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wepay it is the worst service i have ever had the opportunity of using. Review Source KD Kiran D. Owner Printing Used the software for: 1-2 years ### "Ridiculous service" February 26, 2024 1.0 HORRIBLE. Customer support is not helpful at all Pros Nothing They are so completely useless and inefficient Cons They keep passing the buck to the review team for delayed payments. Will not call back as it is against their policy and customer support reps are useless. They keep on repeating that it is under review and can't give definite time of transfer of funds Review Source Jake Z. Co-Founder Outsourcing/Offshoring Used the software for: 6-12 months ### "DO NOT use this service they are truly evil" March 28, 2024 1.0 Pros There is nothing to like because even if it made it easy to accept credit card payments, the downside is not worth the risk Cons I am a very small business in my first year of operation. We put our blood, sweat, and tears into this business every day. after 10 years of hesitating I took the leap and started something. With that in mind our cash flow is razor thin since we have no investments everything is self funded. Out of all of my customers only two use credit cards, the point being my monthly credit card charges are below $3000. Suddenly out of nowhere I received a robotic templated email that I am now banned from using the service and my account has been canceled with no right to know why because its "proprietary" information. but what is worse than that? They are holding one credit card charge that was successful for 120 days and again refuse to release it or give me more information as to why even after me providing email correspondence invoices and all history with this client! for them it may be ok but for us as a new small business every penny counts we have bills and salaries to pay. This is a disgusting way to treat a user of your service and I hope to share this with you so you can avoid the trouble go use stripe or one of the other million other options who wont screw you over with no reason Review Source GF Gweh F. Développeur Computer Software Used the software for: 1-2 years ### "WePay un fournisseur de service de paiement" October 27, 2023 4.0 très simple d'utilisation pour revoir des paiements en ligne Pros Wepay vous permet de traiter des paiements en ligne avec intégration de plusieurs méthode de paiements Cons Vos paiements dépendent du fournisseur WePay et il y'a une période d'attente afin d'entrer en possession de ses fonds Review Source MS Migdam S. President Construction Used the software for: Less than 6 months ### "Not happy " August 1, 2023 1.0 Had money held, reviewed then returned to customer to just turn around and cancel my account. Had to go to my client 3 weeks later and explain how they need to pay again. Pros Nothing except it was with my chase business account Cons Not good for business. Having payments held don’t work. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Tired of we pay garbage Review Source LM Lacy M. Pet care services Consumer Services Used the software for: 6-12 months ### "Better options out there" December 15, 2020 4.0 Overall, I will never use wepay again. Poor business structure and nonexistent customer service which is not okay when handling others money. Also the user interface is confusing to use. Pros I liked that for the most part wepay will send your money on time. I liked that I can review my gross income and fees that were taken out. I really have nothing positive to say. Cons Wepay will randomly hold your money for weird reasons like “your information needs to be Verified” even though all information was up to date. Don’t even bother trying to get in contact with costumer service. They will take days to send an automated email back to you. There’s also no phone number available to call. If you make over a certain amount they will hold to verify again!! Review Source LF Laura F. President Civic & Social Organization Used the software for: 2+ years ### "STAY AWAY- do not use" January 24, 2024 1.0 Pros Terrible company with beyond awful customer service. We have reported this company to BBB and attorney general. They required over 15 renditions of documents and still returned funds to donors which hurts the social service agencies we support. Cons If we could give less than a one star we would - this company’s lack of responsibility and communication is causing harm to the agencies we support. Awful experience. Review Source SD Shawn D. Owner Restaurants Used the software for: 6-12 months ### "Stay away! " February 22, 2023 1.0 Worst POS ever. Pros Nothing. Bad software. No data integration. Cons The will hold your deposits for weeks on end with no explanation. Review Source JG Jane G. Web Designer Design Used the software for: 6-12 months ### "Integrates with Freshbooks, transfers are fast!" September 19, 2017 4.0 Very pleased with the time it takes for payments to reach my bank account (they are automatically sent, no need to log in and manually transfer). It takes only 1 business day to be available in my bank, and that's the fastest payment processor I've seen to-date (I've used a few in the past). Pros Automated Recurring billing // Transfers literally take 1 business day to hit my bank account // Show amount processed right in Freshbooks // Easy for clients to pay invoices // Recurring Automated Billing Cons UI/UX not that great (but functions) // Freshbooks integration is bare minimum (could use more info in Freshbooks - just bulks up the day's payments to a single amount) Review Source Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: 1-2 years ### "Love the rate!" April 30, 2019 5.0 Pros We pay 2.75% processing fee when integrated with Zoho Books, Zoho Subscription or Zoho Invoice when other Zoho processors charge 2.90%. Cons They took too long to resolve a charge back. A client mistakenly reported a charge as fraudulent. When she discovered her error, she called the bank immediately to correct the problem. Although WePay is a Chase company, the client banks at Chase and we bank at Chase, it took almost a month for them to redeposit the money into our account. Review Source Jalyn E. Founder/Consultant Marketing and Advertising Used the software for: 6-12 months ### "Simple way to process credit card payments" July 18, 2019 5.0 Pros Does exactly what you need. Quick processing, simple interface, and makes it easy to take credit card payments. Cons The fees it charges for each transaction are pretty steep - it cuts pretty heavily into your profits. Review Source VR Verified Reviewer President/Owner Consumer Goods Used the software for: Less than 6 months ### "Works great on our ecommerce website" February 5, 2019 5.0 Pros I like how it gives our customers another way to pay easily. Cons There is nothing I dont like about WePay so far. Seems to work seemlessly. Review Source KO Kayla O. Business Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "Adequate transaction processing system " September 7, 2021 4.0 Pros They allow you to link your multiple accounts. They have an online portal. Cons It’s hard to make updates to things like a mailing address. The reporting I need is often in a different portal, and the detail I want can’t be found in WePay. I’d like to see them have more API integrations. Review Source FC Fonda C. owner Professional Training & Coaching Used the software for: 6-12 months ### "I like WePay" December 4, 2019 5.0 This is a solid tool to handle money for my business. Pros I feel like I will like this more once I delete my existing account as I have had professionals troubleshoot this, yet no remedy. Cons I am having a bear of a time changing my existing WePay email to reflect a new project I am moving forward with, so that I can connect WePay with the new tool. Review Source VKN Victor KP N. Used the software for: ### "Basic payment processor, but robust" November 9, 2016 5.0 My company has been using WePay for over 3 years now, and I had been the payment engineer (and now Product Manager) leading in our payment processing. What I like about WePay is it's instant payment gateway fee per transaction, unlike other payment gateway which only reveals its fee end of month. I also like its IPN which is realtime. We don't have to make calls (we can of course) to know the status of transaction. WePay is a great payment processor to start with on west coast, but it doesn't have too many features to play around with like Stripe. Review Source MC Mandy C. Executive assistant Used the software for: Less than 6 months ### "Allows me to accept payment " April 15, 2018 4.0 Pros This program does exactly what I need it to do, and that is to accept payment from my clients without much hassle. Cons I am slightly dissatisfied with the cost of the program. I do not appreciate that they charge based on amount of each transaction rather than a flat fee. Review Source KG Kyla G. Owner Consumer Services Used the software for: I used a free trial ### "OKay, but not my favorite" December 4, 2018 4.0 it works okay but I'm a lot happier with Stripe. Pros This product is straightforward, easy to use, and gets the job done. Cons There are not a lot of features, and limited ability to run detailed reports. Overall i want more out of my credit card processing software. Review Source RR Rena R. Used the software for: ### "Does the trick" November 3, 2016 5.0 We used wepay for a crowd funding campaign. Their customer support was great and helpful. Overall, we would recommend it to others. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.