# WePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WePay the right Payment Processing solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145187/WePay/reviews --- WePay 3.2 (73) [View alternatives](https://www.capterra.com/p/145187/WePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WePay Ease of use 3.4 Customer Service 2.6 ## Pros and Cons in Reviews RB Richard B CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “WePay works seamlessly with our Keap CRM allowing you to collect payments in both CAD and USD.“ September 22, 2022 AK Alex K PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “WePay will take your legitimate, everyday business transactions, and for no reason, they will just hold the funds from your business account under the pretense of reviewing the transactions.“ May 22, 2024 MM Michael M ownerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I like most that the software in integrating with my scheduling and invoice software.“ July 29, 2022 AK Alex K PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] Buffet says that the banking system calls these "float accounts," where they hold your money in these accounts for no reason other than to accumulate interest at your expense.“ May 22, 2024 AL Antoinette L VaReal Estate, 501 - 1,000 employeesUsed the software for: I used a free trial. “The application allows for easy transfer of cash to your bank account I love this feature.“ April 13, 2022 Jake Z Co-FounderOutsourcing/Offshoring, 2 - 10 employeesUsed the software for: 6-12 months. “They are holding one credit card charge that was successful for 120 days and again refuse to release it or give me more information as to why even after me providing email correspondence invoices and all history with this client!“ March 28, 2024 Edin U Guest ServicesHospitality, 10,001+ employeesUsed the software for: More than 2 years. “Hopefully it will become more popular so transactions are much easier and smoother.“ October 23, 2021 DR Dustin R PresidentFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “They have no problem screwing over their small business customers and telling them it’s part of the terms and conditions we agreed to. “ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy O. Owner Executive Office Used the software for: 2+ years ### "Get Credit Card Payments with Ease using WePay" April 5, 2020 4.0 Overall I have had a positive experience. I did have a small issue when setting up the account with not getting the money transferred to my bank, but customer service got it all sorted out and things went smoothly from then on. Pros The feature I like most about WePay is that it integrates with my Freshbooks subscription and is an alternative to Paypal for accepting credit cards. Cons I dislike the fees for using the service. Though they are consistent with what Paypal charges, it still hurts to see the money go. Also,it takes a little longer to transfer funds to your bank accounts. Review Source DR Dustin R. President Furniture Used the software for: 2+ years ### "Wepay is hands down the worst " April 23, 2024 1.0 Wepay has constant issues, unexplained holds on payments, etc. I have been in business for 20 yrs and used several card processors during that time. Wepay is hands down the worst. They have no problem screwing over their small business customers and telling them it’s part of the terms and conditions we agreed to. I would strongly urge you to not choose them or chase for your small business needs. The worst Pros Liked that it was kind to my chase business account Cons Terrible customer service, absolutely zero help and not authorized to think or help customers. Truly terrible Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Thought it would be convenient that we pay was part of my business checking account. Was very wrong, the bad far out ways any benefit. Review Source AK Alex K. President Construction Used the software for: 2+ years ### "WePay will take your legitimate money transactions and hold your money, for no reason, for their gain" May 22, 2024 1.0 I would not recommend WePay to anyone. They tend to hold your money without providing any explanation or customer service assistance. It is a scam organization, 100%. Pros Ease of use. But it doesn't really matter how easy the platform is to use if it holds your deposits and interrupts your cash flow. Cons WePay will take your legitimate, everyday business transactions, and for no reason, they will just hold the funds from your business account under the pretense of reviewing the transactions. This has happened to my business more than once when WePAy was used. I watched a video of \[sensitive content hidden\] speaking about this practice. \[sensitive content hidden\] Buffet says that the banking system calls these "float accounts," where they hold your money in these accounts for no reason other than to accumulate interest at your expense. WePAy has done this to my business twice now Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Heartland Payment Processing told me we would not be charged a monthly fee for using their service. After a year, I noticed that Heartland had been charging my business $300.00 monthly, a monthly fee. When confronted regarding this, they refunded $600.00 but kept the other $3000.00. Review Source JB James B. Business owner Retail Used the software for: Less than 6 months ### "If you want to stay in business don’t come near this company " July 13, 2023 1.0 This is the worst decision I ever made in my entire life going back 40+ years. They are literally the reason my company that I worked my butt off for 10 years may possibly close because they kept all my money and I can’t even get it for over 120 days Pros There is nothing to like about this company whatsoever. Nothing can be counting on. You never know when you’re gonna get your deposits, and they can close your account and down any time for any reason, and all you could do is charge and returns with the machine to begin with and then they want to tell you that you Broke the terms of agreement which only having a charge, and a return button is kind of ridiculous Cons I hated that I could never count on knowing if I’m in the VA but I will pay my employees on time or not because you never know how long they’re gonna hold your money each week before they finally release it or in my case they just close my account and making me wait 120 days and then they’ll decide if they’re going to pay me or not those are literally other words which is I can post pictures on here. I will post their email stating exactly that. Reason for choosing WePay I chose it for the free daily pay and thinking it was gonna be something way better, but it turned out to be my worst nightmare of my life Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) I thought I was going to get the paid every day for free unlike square that charges you like 2% plus the regular fees to get your money of same day but it’s really all a lie. You only get paid every day for like seven days are in eight days then you gotta wait up to 10 more days to get paid again. Review Source AB Adam B. Owner Construction Used the software for: Less than 6 months ### "Watch out! " March 28, 2023 2.0 Horrible experience. They put me in some financial issues because of them holding payments and denying payments after they took the credit card.. Pros When they processed the payments, it worked fine, but you have to be aware of what, and how you were doing business. Cons I did not like the fact that they took a credit card from a client but then decided that they were going to sit and review the credit card process and my clients payment and then deny it and send the funds back to the client after the job had been completed and after six days but for business days. I tried to reach out at somebody at we pay and the only way you can talk to anybody is my email. Reason for choosing WePay FreshBooks suggested them Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I switched from QuickBooks online because of their high fees but I am going back because I am guaranteed my funds when they are ran on their credit card system Review Source AC Angela C. president Logistics and Supply Chain Used the software for: 1-2 years ### "HORRIBLE !!!! DO NOT USE !!" March 2, 2024 1.0 Horrible they randomly take money from you and if a chargeback occures they side with the person even if they are lying Pros I didn't they withdrew money from my account without my premission ..I called Chase. They own WePay and I still to this day have no idea why they took money from my account 12000 ANNUAL FEES ??? on top of there precentage. Cons There cost and random charges without pre-mission that Chase will back up .. ALL the customer service is outsourced our of the country Reason for choosing WePay Chase brand what a misrepresentation !!!!!!! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Chase name was stamped on it I assumed it was good Review Source AH Ashley H. CFO Construction Used the software for: Less than 6 months ### "ABSOLUTELY THE WORST company I have ever come across" July 25, 2023 1.0 Worst company horrible customer service. Would not recommend for a small business at all. Pros NOTHING! If I could give ZERO stars I would! Cons This company is beyond horrible! I had clients paying through their system and without warning or even any explanation they complete shut down our account. They told us that they blacklisted our LEGITIMATE business without any explanation and said that we would be able to access our funds after 120 days. We are well past that now and they are saying we need to jump through additional hoops in order to get the money back! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) wanted to keep everything on one software system Review Source AB Adriana B. office manager Legal Services Used the software for: Less than 6 months ### "Worst Service Ever!" January 14, 2024 1.0 Horrible experience I wish I would have never even used it once. Do not use this payment service is a joke. Pros There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted Cons .There is nothing to like about this BS product. It is criminal the way you hold peoples money. You should be indicted Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wepay it is the worst service i have ever had the opportunity of using. Review Source jP jefferson P. Owner Automotive Used the software for: 1-2 years ### "The worse service ever" May 24, 2024 1.0 They hold my money , send emails that you can’t respond and I had to refund the money to my customers for to try to collect it other way because they aren’t giving me it. Pros Nothing good on the first transaction everything was working but they did something very stupid to me on the beginning but I decided to continue and now I’m having a lot of problem because of this and the bad thing is you can’t fight them they have all the power. Cons Trying to keep your money without no reason Review Source Jake Z. Co-Founder Outsourcing/Offshoring Used the software for: 6-12 months ### "DO NOT use this service they are truly evil" March 28, 2024 1.0 Pros There is nothing to like because even if it made it easy to accept credit card payments, the downside is not worth the risk Cons I am a very small business in my first year of operation. We put our blood, sweat, and tears into this business every day. after 10 years of hesitating I took the leap and started something. With that in mind our cash flow is razor thin since we have no investments everything is self funded. Out of all of my customers only two use credit cards, the point being my monthly credit card charges are below $3000. Suddenly out of nowhere I received a robotic templated email that I am now banned from using the service and my account has been canceled with no right to know why because its "proprietary" information. but what is worse than that? They are holding one credit card charge that was successful for 120 days and again refuse to release it or give me more information as to why even after me providing email correspondence invoices and all history with this client! for them it may be ok but for us as a new small business every penny counts we have bills and salaries to pay. This is a disgusting way to treat a user of your service and I hope to share this with you so you can avoid the trouble go use stripe or one of the other million other options who wont screw you over with no reason Review Source GF Gweh F. Développeur Computer Software Used the software for: 1-2 years ### "WePay un fournisseur de service de paiement" October 27, 2023 4.0 très simple d'utilisation pour revoir des paiements en ligne Pros Wepay vous permet de traiter des paiements en ligne avec intégration de plusieurs méthode de paiements Cons Vos paiements dépendent du fournisseur WePay et il y'a une période d'attente afin d'entrer en possession de ses fonds Review Source RB Roger B. President Management Consulting Used the software for: Less than 6 months ### "TERRIBLE!! This can't be legal... " August 24, 2023 1.0 What they are doing has to be illegal in some way. How can they take our money and give zero explanation as to why. To make matters worse their customer support just tells you they can't tell you anything. How is that reasonable in any way? Pros Absolutely nothing. There is not a single thing they did right in this entire process. No notifications of an issue. No reasonable explanation. In fact to explanation at all. Cons I signed up with Freshbooks to accept recurring payments. I am a 12 year old company with well into the millions in sales. My very first transaction with WePay caused my account to be closed and for them to put a 120 day hold on my money. No reason why. No explanation. No justification. There is obviously an issue but they would rather just take my money and tell me nothing. There was nothing wrong with the transaction. It was the first of many client monthly payments. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Wanted easier recurring payments Review Source CK Connie K. Program Development Director Non-Profit Organization Management Used the software for: 6-12 months ### "Log in difficulties" June 19, 2023 3.0 Since I can't log in, my experience is very poor. Pros We had no choice, we have to use it for one of our platforms. Cons EVERY SINGLE TIME I try to log in there is a problem. Either it doesn't recognize my password or says there is no one registered under that email. Very frustrating. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) No choice, one of our programs requires it. Review Source MM Megan M. ED Non-Profit Organization Management Used the software for: 1-2 years ### "Horrible Customer Service - Sketchy Communication" March 23, 2023 1.0 Pros No comment Cons They have kept over $1,000 in chargebacks. Horrible customer service when it comes to trying to get to the bottom of issue. Reason for choosing WePay WePay cannot communicate properly and their service is unreliable. Review Source RB Richard B. CMO Marketing and Advertising Used the software for: 1-2 years ### "WePay makes collcting payments super easy" September 22, 2022 5.0 Pros WePay works seamlessly with our Keap CRM allowing you to collect payments in both CAD and USD. Cons The fees are 2.9% plus $0.30 per transaction so it is a bit pricey but we are willing to pay it because of the simplicity of setup and robustness. Review Source EG Eric G. CEO Information Services Used the software for: 2+ years ### "Moving to a competitor" March 11, 2021 3.0 They used to be fairly reliable, however, as of late.. there have been some changes as funds are now taking much longer (then stated) to arrive. I'm approaching a week on settlements that were cleared some time ago. Pros Ease of integration, into Freshbooks, and was an alternative to Stripe at the time of deployment. Cons The customer service is non-existent. It's hard to believe they have no phone support. Reason for choosing WePay Moving back to Stripe. I know I can fast-track the funds there if needed. The funding delays are unacceptable Review Source AT Arman T. Quality Assurance Manager Construction Used the software for: 6-12 months ### "Illegal Business Practice , Poor Customer Service " April 6, 2023 1.0 Pros There is no advantage in using Wepay. Their processing is slow, their security is compromised, and based on the responses we got from their reps over transaction disputes, it appears that their payment processing system is not consistent with PCI regulations. Cons 1\. Subpar Customer Service22. Evasive response to inquiries on transaction dispute cases? Yes it happens we pay, Review Source AG Andi G. Owner Consumer Services Used the software for: 2+ years ### "Great way to process credit cards" May 6, 2018 5.0 Pros I use WePay daily with my pet sitting business. Their processing fees are lower than most companies. Cons I would like to be able to run more specific reports at the end of the year for taxes. I find that I spend a lot of time in excel trying to organize the data how I need it. Review Source TR Tejsingh R. Vice-President Civil Engineering Used the software for: 2+ years ### "Easy to use for Credit card payments" February 19, 2023 5.0 It helps us collect registration money for all our events online and then transfer that money to our bank account Pros We use it for processing all credit card transactions for all our event registrations and it is easy to use. Cons No issue observed for our purpose so far Reason for choosing WePay It was easy to use and available with our event-organizing platform Review Source JC Jason C. Captain Public Safety Used the software for: Less than 6 months ### "Horrible customer service" May 12, 2023 1.0 Horrible customer service Pros None. Cons No Customer service phone number. And trying to get assistance is horrible!! Review Source KO Kayla O. Business Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "Adequate transaction processing system " September 7, 2021 4.0 Pros They allow you to link your multiple accounts. They have an online portal. Cons It’s hard to make updates to things like a mailing address. The reporting I need is often in a different portal, and the detail I want can’t be found in WePay. I’d like to see them have more API integrations. Review Source FC Fonda C. owner Professional Training & Coaching Used the software for: 6-12 months ### "I like WePay" December 4, 2019 5.0 This is a solid tool to handle money for my business. Pros I feel like I will like this more once I delete my existing account as I have had professionals troubleshoot this, yet no remedy. Cons I am having a bear of a time changing my existing WePay email to reflect a new project I am moving forward with, so that I can connect WePay with the new tool. Review Source VKN Victor KP N. Used the software for: ### "Basic payment processor, but robust" November 9, 2016 5.0 My company has been using WePay for over 3 years now, and I had been the payment engineer (and now Product Manager) leading in our payment processing. What I like about WePay is it's instant payment gateway fee per transaction, unlike other payment gateway which only reveals its fee end of month. I also like its IPN which is realtime. We don't have to make calls (we can of course) to know the status of transaction. WePay is a great payment processor to start with on west coast, but it doesn't have too many features to play around with like Stripe. Review Source KG Kyla G. Owner Consumer Services Used the software for: I used a free trial ### "OKay, but not my favorite" December 4, 2018 4.0 it works okay but I'm a lot happier with Stripe. Pros This product is straightforward, easy to use, and gets the job done. Cons There are not a lot of features, and limited ability to run detailed reports. Overall i want more out of my credit card processing software. Review Source RR Rena R. Used the software for: ### "Does the trick" November 3, 2016 5.0 We used wepay for a crowd funding campaign. Their customer support was great and helpful. Overall, we would recommend it to others. Review Source Similar Products Featured