--- title: "MyTime Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyTime Software - reviews, pricing plans, popular comparisons to other Barbershop products and more." source_url: "https://www.capterra.com/p/145188/MyTime/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MyTime Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyTime ## What is MyTime? MyTime is the most powerful and innovative cloud-based software on the market. Designed to scale for enterprise, franchise, multi-location, and other busy businesses, MyTime users average 30% growth after switching to our revolutionary platform. Delight your staff and clients with our advanced technology that improves your client communications, simplifies your back-office administration, and enhances your online presence and reputation. ## What is MyTime used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Business Management](https://www.capterra.com/business-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 124 user reviews Reviews sentiment Positive 94% Neutral 1% Negative 5% Starting price $166 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyTime?[Manage this product listing](https://www.g2.com/products/mytime/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyTime 4.6 (124) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $166 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (123) Ease Of Use 4.7 (4,249) Value For Money 4.4 (112) Value For Money 4.5 (3,000) Customer Service 4.6 (117) Customer Service 4.6 (2,687) ## MyTime alternatives [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (1,449)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145188/MyTime/alternatives/) ## FAQs about MyTime Overview ### What problems does MyTime solve? MyTime solves missed appointments, manual booking coordination, and fragmented client records by providing online scheduling, real-time availability, automated text and email reminders, and client profiles. Salons, spas, grooming businesses, clinics, mobile service providers, and multi-location teams benefit from managing recurring visits, staff schedules, payments, and customer communications in one place. Answer based on 69 reviews Overview ### Which roles and teams benefit most from MyTime? MyTime is most used by salon, spa, and small-business owners who manage appointments, staff schedules, client records, and daily operations. Salon managers, receptionists, and store managers use it to coordinate bookings and customer communication, while service providers such as hairstylists, massage therapists, and acupuncturists manage their own calendars and client visits. Answer based on 87 reviews Overview ### What company size and industries is MyTime built for? MyTime is for small Health, Wellness and Fitness service businesses, where 86% of reviewers operate, needing integrated appointment scheduling, online booking, point-of-sale, credit card processing, automated marketing, and reporting. Consumer Services accounts for 13% of reviewers, and Retail for 12%, while midsize and enterprise organizations represent 6% and 8%, respectively. Answer based on 124 reviews Features and Usability ### What are the key features of MyTime? MyTime includes core appointment scheduling and online booking, with availability management, recurring appointments, calendar sync, and automated email and SMS reminders. Client management stores profiles and history, while payment processing and POS support checkout. Differentiating functions include marketing automation, review requests, employee scheduling, and multi-location management. Answer based on 42 reviews Pricing ### How much does it cost and what fees or limitations are included? MyTime starts at $166 per month for the Essential plan, or $149 monthly when billed annually, and offers a free trial. Complete costs $332 monthly ($299 annually), while Premier costs $388 ($349 annually). Reviewers describe it as affordable or pricey; some cite paid upgrades for features such as online payments, marketing, and editable reminders. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does MyTime integrate with? MyTime integrates with over 10 third-party tools across scheduling, payments, accounting, and marketing. Catalog integrations include Google Calendar, Microsoft Outlook, Google Maps, Instagram, Meta for Business, QuickBooks Online, QuickBooks Payroll, Shopify, Stripe, TSYS Merchant Solutions, RUN Powered by ADP, Wisely by ADP, and Zapier. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does MyTime offer? MyTime provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and ongoing support. Answer based on 2 reviews Getting Started and Support ### What customer support options does MyTime offer, and how do users rate the experience? MyTime offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and attentive during onboarding and troubleshooting, with some receiving phone or email follow-up. However, some report inconsistent follow-through, repeated contacts needed to resolve issues, and difficulty reaching decision-makers. Answer based on 42 reviews Appointment management ### How well does MyTime manage appointments? MyTime makes appointment scheduling easier with online booking, recurring visits, real-time availability, client profiles, confirmations, and automated reminders. Small service businesses value its flexible calendar and customer self-booking, which can reduce no-shows. Some users report mobile app crashes, calendar refresh issues, and limited appointment-field customization. Answer based on 33 reviews ## Features AI summary Based on 201 Barbershop reviews Capterra data shows that buyers of barbershop software rank the following features as their top priorities: - **Point of Sale (POS)** (**43%** of reviewers rated this feature as critical) - **Appointment Management** (**58%**) - **Customer Database** (**53%**) MyTime includes all three features that reviewers consider most important: **Point of Sale (POS)**, **Appointment Management**, and **Customer Database**. Together, these capabilities help barbershops manage bookings, process payments, and keep client records organized, allowing teams to run daily operations more efficiently and deliver a more consistent customer experience. Point of Sale (POS) 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 3.6 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 3.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Appointment Scheduling 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confirmations/Reminders 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email MyTime 135 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Salons and Spas: Specific for use in spas and salons - Forecasting: Form predictions based on past and present data/trends - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Grooming: Mobile pet grooming business that can work from different locations - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Catalog: Database containing accurate and up-to-date information on all operational services - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (109) 4.4 Based on 109 reviews ## Pricing Value for money 4.4 (112) Free Trial [View pricing plan details](https://www.capterra.com/p/145188/MyTime/pricing/) Essential $166.00 Flat Rate,Per Month It includes: - Real-Ime Messaging - Online Scheduling - Fully Customizable Client Records - Deep Booking Integrations - Complete POS - Advanced Reporting and Analytics Complete $332.00 Flat Rate,Per Month It includes: - Fully Customizable Client Records - Deep Booking Integrations - Complete POS - Campaign Reporting - Automated Trigger - Advanced Reporting and Analytics - Targeted Email Campaigns - Real-Ime Messaging - Online Scheduling Premier $388.00 Flat Rate,Per Month It includes: - Listing Management - Fully Customizable Client Records - Embedded Online Booking Widget - Deep Booking Integrations - Complete POS - Campaign Reporting - Automated Trigger - Advanced Reporting and Analytics - Targeted Email Campaigns - Real-Ime Messaging - Online Scheduling Enterprise Contact MyTime for Pricing It includes: - Advanced Reporting and Analytics - Automated Trigger - Campaign Reporting - Complete POS - Deep Booking Integrations - Embedded Online Booking Widget - Fully Customizable Client Records - Listing Management - Online Scheduling - Real-Ime Messaging - Robust Apis and Integrations - SSO - Targeted Email Campaigns - User Audit Trails - White Label Value for money 4.4 (112) 4.4 Based on 112 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (117) 4.6 Based on 117 reviews ## User reviews Overall rating 4.6 Based on 124 reviews Filter by rating Counts reflect reviews available in this feed. 5(94) 4(23) 3(1) 2(1) 1(5) Mentioned topic Recent reviews first, then most helpful MM Managing Member Managing Member Used the software for: 3-5 years ### "The Best Salon Software Ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2021 The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier. Pros Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface. Cons Time stamps on notes, tracking of packages more easily and extension of expiration dates FL front line employee front line employee Used the software for: 1-3 years ### "exceptional for some" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 6, 2025 It's a good system, the only issue I have is the connection issue. There is a challenge to stay connected within the organization. This is an employer issue Pros can clock in when in the vicinity of employment. This is an excellent feature if you're in the building and save some time to go out of your way to clock into a punch clock Cons Wifi is not all that great sometimes. It can take some time to process and process and sometimes not connect at all. OW Owner Owner Used the software for: 1-3 years ### "Unstable mobile platform and unprofessional management" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 8, 2023 The relationship started on the wrong foot, which should have been an indication of things to come. I was sold a solution, that never truly materialized. After everything was negotiated with their sales team, we went into the contact phase, at that point, the \[sensitive content hidden\], denied the agreement to seek a higher rate. His truly unprofessional manner throughout never demonstrated partnership nor an effort to build long term relationships. His demeanor and focus was always on the organizations bottom line. His lack of leadership has built an organization that is focused on a transactional relationship with their clients. We provided every opportunity for \[sensitive content hidden\] and his team to address our concerns, but nothing was every done. Needless to say, we have transitioned to a new solution that is more stable and a partner. We made the transition prior to the end of our contract with MyTime. So despite still having to pay the remaining term, it was the right decision for my business. It reminds me of the screen in Moneyball when Billy Bean is speaking with David Justice. “The Yankees are paying you $3.5MM to play against them!” I am willing to pay more, NOT to use MyTime, that should tell you everything you need to know! Pros The desktop version was usable, there is some value in some of the management reports. Cons The speed, lack of responsiveness and overall stability of the mobile application was detrimental to our business. \[sensitive content hidden\], was unprofessional, and transactional focused. He is not looking to develop long term relationships. DG Dog Groomer Dog Groomer Used the software for: Less than 1 year ### "My Time review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2025 I have no other beef with it and love it. Pros I love my time and the flexibility it has for my work day Cons I HATE how i cannot click on an appointment without changing the time of the appointment. It would severely make my life easier if you could fix that bug. It will not allow me to open the appointment or click on it without me dragging it over times or trying 16 times. it happens more often on my phone than the computer SO Store Owner Store Owner Used the software for: Less than 1 year ### "Meets Our Needs But Pricey" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 16, 2020 Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed. Pros It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features. Cons I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record. RE Reviewer Used the software for: Less than 1 year ### "Love this company!" 5.0 November 23, 2015 I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed! Pros User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service. Cons I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time. BO Business Owner/ Surf Instructor Business Owner/ Surf Instructor Used the software for: Less than 1 year ### "Shady business practices, unknowledgeable staff, glitchy system" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 14, 2018 The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful. Pros I like the look and user friendliness of the widget on our website. Cons The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated. CO Chief Operating Officer Chief Operating Officer Used the software for: 3-5 years ### "I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2018 I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless Pros Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week. Cons As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call YT Yoga Teacher Training Coordinator and Instructor Yoga Teacher Training Coordinator and Instructor Used the software for: 1-3 years ### "Great system, easy to use, lots of cool features and super helpful customer service!" 5.0 November 25, 2015 The MyTime system has made my life so much easier and simpler! No more emails and phone calls from clients to schedule massage appointments and private yoga classes and running sessions. I can block off times when I’m unavailable, sync my appointment schedule with my Google calendar so I can see personal and business appointments in one place, send emails and text messages directly to clients from my dashboard, and I love that I can customize special prices for certain clients and even use discount coupon codes for holiday discounts. I’ve been getting more and more return clients since I’ve started using MyTime, and payment is all seamless and happens automatically. I just love this system and wouldn’t look anywhere else! Pros Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements. Cons I'd love to be able to use MyTime for group workshops and classes. OC Organizational Change Consultant Organizational Change Consultant Used the software for: 1-3 years ### "Simple, Intuitive Timesheet Submission" 5.0 January 10, 2022 Pros MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress Cons While the user interface may be efficient, it does not have much style or color. There could be more customization and stylistic design. 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