# MyTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyTime the right Barbershop solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145188/MyTime/reviews --- MyTime 4.6 (124) [View alternatives](https://www.capterra.com/p/145188/MyTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MyTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews FC Frank C front line employeeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “This is an excellent feature if you're in the building and save some time to go out of your way to clock into a punch clock“ May 5, 2025 AT Allysa T Dog GroomerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “I HATE how i cannot click on an appointment without changing the time of the appointment.“ March 18, 2025 CF Clarissa F TrainerConsumer Services, 10,001+ employeesUsed the software for: 6-12 months. “I like on this application, MyTime is that it is very accurate when reminding me with my schedules and daily agendas. Since I am the type of person who always forgot my schedules this one helped me.“ April 27, 2024 SW Susan W CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “For some of the problems, there was no answer for how to resolve our issue, and we were continually told to talk to someone else about our problems, rather than MyTime facilitating the connection and solving our problems.“ November 27, 2023 FC Frank C front line employeeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “It's a good system, the only issue I have is the connection issue.“ May 5, 2025 TY Theresa Y OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The system would have many errors and was extremely glitchy.“ July 20, 2023 Michael F Organizational Change ConsultantHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress“ January 6, 2022 TD Todd D Owner Cosmetics, 51 - 200 employeesUsed the software for: 1-2 years. “It is far from ready for an owner that has developed a multi location business. If you want to spend an enormous amount of time trying to fix the glaring issues with this software then by all means. “ January 21, 2023 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fiona Noelle H. Managing Member Recreational Facilities and Services Used the software for: 2+ years ### "The Best Salon Software Ever!" May 26, 2021 5.0 The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier. Pros Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface. Cons Time stamps on notes, tracking of packages more easily and extension of expiration dates Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing MyTime Hands down MyTime is more User-friendly and complete plus the price is a lot better too Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Unhappy with service and price Review Source FC Frank C. front line employee Retail Used the software for: 1-2 years ### "exceptional for some" May 5, 2025 4.0 It's a good system, the only issue I have is the connection issue. There is a challenge to stay connected within the organization. This is an employer issue Pros can clock in when in the vicinity of employment. This is an excellent feature if you're in the building and save some time to go out of your way to clock into a punch clock Cons Wifi is not all that great sometimes. It can take some time to process and process and sometimes not connect at all. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) I don't remember the name, but I find this much more easier to use once I got used to the new function Review Source BE Brian E. Owner Consumer Services Used the software for: 1-2 years ### "Unstable mobile platform and unprofessional management" August 6, 2023 1.0 The relationship started on the wrong foot, which should have been an indication of things to come. I was sold a solution, that never truly materialized. After everything was negotiated with their sales team, we went into the contact phase, at that point, the \[sensitive content hidden\], denied the agreement to seek a higher rate. His truly unprofessional manner throughout never demonstrated partnership nor an effort to build long term relationships. His demeanor and focus was always on the organizations bottom line. His lack of leadership has built an organization that is focused on a transactional relationship with their clients. We provided every opportunity for \[sensitive content hidden\] and his team to address our concerns, but nothing was every done. Needless to say, we have transitioned to a new solution that is more stable and a partner. We made the transition prior to the end of our contract with MyTime. So despite still having to pay the remaining term, it was the right decision for my business. It reminds me of the screen in Moneyball when Billy Bean is speaking with David Justice. “The Yankees are paying you $3.5MM to play against them!” I am willing to pay more, NOT to use MyTime, that should tell you everything you need to know! Pros The desktop version was usable, there is some value in some of the management reports. Cons The speed, lack of responsiveness and overall stability of the mobile application was detrimental to our business. \[sensitive content hidden\], was unprofessional, and transactional focused. He is not looking to develop long term relationships. Switched from [MoeGo](https://www.capterra.com/p/165732/MoeGo/) MyTime was dramatically (negatively) impacting our business. Review Source AT Allysa T. Dog Groomer Retail Used the software for: Less than 6 months ### "My Time review" March 18, 2025 4.0 I have no other beef with it and love it. Pros I love my time and the flexibility it has for my work day Cons I HATE how i cannot click on an appointment without changing the time of the appointment. It would severely make my life easier if you could fix that bug. It will not allow me to open the appointment or click on it without me dragging it over times or trying 16 times. it happens more often on my phone than the computer Review Source JC Jeff C. Store Owner Retail Used the software for: 6-12 months ### "Meets Our Needs But Pricey" October 10, 2020 4.0 Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed. Pros It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features. Cons I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing MyTime Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings. Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging. Review Source Jaret L. Accounting Used the software for: Less than 6 months ### "Love this company!" November 20, 2015 5.0 I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed! Pros User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service. Cons I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time. Review Source Helina B. Business Owner/ Surf Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shady business practices, unknowledgeable staff, glitchy system" December 11, 2018 1.0 The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful. Pros I like the look and user friendliness of the widget on our website. Cons The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated. Review Source Response from MyTime December 17, 2018 We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve. We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill. We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group. Jovan M. Chief Operating Officer Used the software for: 2+ years ### "I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo" April 2, 2018 5.0 I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless Pros Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week. Cons As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call Review Source Sally M. Yoga Teacher Training Coordinator and Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system, easy to use, lots of cool features and super helpful customer service!" November 24, 2015 5.0 The MyTime system has made my life so much easier and simpler! No more emails and phone calls from clients to schedule massage appointments and private yoga classes and running sessions. I can block off times when I’m unavailable, sync my appointment schedule with my Google calendar so I can see personal and business appointments in one place, send emails and text messages directly to clients from my dashboard, and I love that I can customize special prices for certain clients and even use discount coupon codes for holiday discounts. I’ve been getting more and more return clients since I’ve started using MyTime, and payment is all seamless and happens automatically. I just love this system and wouldn’t look anywhere else! Pros Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements. Cons I'd love to be able to use MyTime for group workshops and classes. Review Source Michael F. Organizational Change Consultant Hospital & Health Care Used the software for: 1-2 years ### "Simple, Intuitive Timesheet Submission" January 6, 2022 5.0 Pros MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress Cons While the user interface may be efficient, it does not have much style or color. There could be more customization and stylistic design. Review Source AC Anthony C. Technical Manager Cosmetics Used the software for: 1-2 years ### "Ease of Access" October 26, 2022 5.0 Pros Ease of use, scheduling, checking clients in and out and the communication function works great Cons That our payweek starts monday and mytime starts on Sunday Review Source JM Jovan M. Owner Consumer Services Used the software for: 1-2 years ### "Loyal customer" November 11, 2016 5.0 I've been with my time over a year and have been able to increase my business because I can study my business thanks to the reports that they system can run. Anytime I have ever had a suggestion or a problem the customer service has been prompt to respond and improve upon the system. Even the CEO has contacted me directly to gain understanding off a past issue! I'm in love with MyTime and couldn't see myself using anything different! Pros Ease if use. Sophistication. Cons I would like to make it mandatory for some clients to pay a deposit not All or Nothing Review Source Response from MyTime November 11, 2016 Thank you Jovan! We really appreciate the review. By the way, you can collect a cancellation fee of a specific $ amount or % of the appointment value if clients cancel last minute or no show. You can set your cancellation policy on the Settings page. AS Andrea S. Marital and Family Therapist Hospital & Health Care Used the software for: 6-12 months ### "Clients love MyTime and so do I" September 18, 2016 5.0 MyTime has really helped me organize my practice. Clients can schedule and reschedule their sessions without having to reach me by phone. I keep all my notes and records in one place. One thing I really like is that it automatically applies the cancellation policy without making me enter into an awkward conversation or negotiation with the client. It's also helped me improve my online reviews which has in turn brought me additional clients. Their customer service is fantastic and always responsive and helpful. Pros Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone. Cons No real cons so far. Review Source FK Farrah K. owner Used the software for: 2+ years ### "Makes scheduling a total dream" September 24, 2017 5.0 Pros Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier Cons Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature Review Source JB Jessica B. Salon Owner Used the software for: 6-12 months ### "It's the best booking software for small businesses! " May 10, 2017 5.0 Pros I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar. Cons The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all. Review Source LL LISA L. Designer, Stylist CEO Retail Used the software for: 1-2 years ### "Lovin MyTime!" September 16, 2016 5.0 My experience has been so awesome that I switched to MyTime from another software after 5 years of service and their failure to keep with changing technology. Pros The personal service from customer care to my clients when I am not available. Cons I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business. Review Source KE Kerrie E. Owner Consumer Services Used the software for: 6-12 months ### "My helping hand" July 21, 2016 5.0 With my type of Mobil business I need a few more functions to make it perfect for me. It has helped me with having employees and scheduling. My time does try to help and fix what they can. They are changing and updating all the time. I feel soon they will have the options that I need. Pros Having the schedule on my phone. Texting my clients reminders of there appointments. Credit cards saved so that I can easily charge for noshows Cons the online scheduler doesn't work for my type of business Review Source JR Jordan R. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Very helpful! " May 25, 2017 5.0 Its good just kinks need to be ironed out Pros I like booking appointments, keeping track of clients, calling to remind people of upcoming and overdue appointments, and so on. Cons The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing... Review Source GS George S. owner Accounting Used the software for: 1-2 years ### "great program!!" September 19, 2016 5.0 It has made the scheduling for our company very easy. We have multiple people at different locations and this works great. Pros multiple locations determines the billing, not the number of staff. Cons not sure yet Review Source SS Steven S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "MyTime is fantastic!" August 9, 2016 5.0 I think MyTime has a much more user friendly experience than my previous software for both consumers and from the merchant side of things. I also think that MyTime does a better job of generating reviews which has been SUPER beneficial. My favorite part as a business owner is probably the Scheduler app and being able to look up client info, schedule appointments, and charge people through the POS. Review Source BB Brent B. Owner Used the software for: ### "Unbelievably Excellent" April 25, 2016 5.0 I am just going to paste in an actual message that I sent to this company because it says how I feel Original message: "When I say you guys are doing a great job, I really mean you're doing a great job. Every issue that I initially had with the features of mytime has been or is being addressed and I'm just blown away with how quickly you are making improvements to this system. EVERY SINGLE PERSON that I have interacted with in the course of joining and using this software has been nothing but helpful and accommodating. Keep up the superb work. I can't wait to see where it goes from here." - End original message I have honestly bounced around with several solutions over the past 3 years and nothing has out-shown Mytime. It is a little "light" on the point of sale and invoicing side but don't count that out. They have improved and added SO MANY things in such a short period of time. AND they are eager to LISTEN and make things better. Absolutely TOP NOTCH. I love it and my clients love it. If you haven't considered them then you absolutely SHOULD be. Review Source KN Karla N. Education Management Used the software for: 1-2 years ### "Great Company" September 18, 2016 5.0 This is a great company. I started with them when they first launched, and the progress has been amazing. Pros Easy to use. Cons A few glitches here and there. Review Source TW Tish W. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software for a great price. Happy with MyTime!" August 25, 2016 5.0 Pros MyTime is a full business system: point of sale, online booking, scheduling, and email marketing. My salon has been using it for a few months. We switched from Booker, and see the difference, really. How? Much simpler. Clean looking, easy. Automatic. Emails and texts go out in the background and we don't worry about them. Easy to track our sales and products. Customers have actually complimented us about how easy to book online. Cons Our only advice to MyTime is keep it up! MyTime did a lot of handholding and phone training with us though so the ymade switching as painless as possible. worth it! Review Source eR elizabeth R. owner Used the software for: 6-12 months ### "automated secretary" September 15, 2016 4.0 This has opened my appointment book up so I don't have to be the one to make the appointments. Clients can book online and see exactly what is available. Usually avoids being double booked. Pros online booking for customers Cons double booked me fixed now Review Source AG Antony G. Owner Used the software for: Less than 6 months ### "Fantastic Scheduling Application" July 22, 2016 5.0 I researched several Pet Grooming software applications before choosing Mytime. I like the option of a cloud based solution I can view from anywhere as well as the reputation management and marketing options. Pros I thought the on-boarding process was excellent. The software is fairly intuitive but Mytime provides great support where other providers just sell the program and you are on your own. Cons There was a minor glitch using an old version of windows and every once in a while the site will go down for a couple of minutes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.