# MyTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyTime the right Barbershop solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145188/MyTime/reviews --- MyTime 4.6 (124) [View alternatives](https://www.capterra.com/p/145188/MyTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of MyTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews FC Frank C front line employeeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “This is an excellent feature if you're in the building and save some time to go out of your way to clock into a punch clock“ May 5, 2025 AT Allysa T Dog GroomerRetail, 10,001+ employeesUsed the software for: Less than 6 months. “I HATE how i cannot click on an appointment without changing the time of the appointment.“ March 18, 2025 CF Clarissa F TrainerConsumer Services, 10,001+ employeesUsed the software for: 6-12 months. “I like on this application, MyTime is that it is very accurate when reminding me with my schedules and daily agendas. Since I am the type of person who always forgot my schedules this one helped me.“ April 27, 2024 SW Susan W CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “For some of the problems, there was no answer for how to resolve our issue, and we were continually told to talk to someone else about our problems, rather than MyTime facilitating the connection and solving our problems.“ November 27, 2023 FC Frank C front line employeeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “It's a good system, the only issue I have is the connection issue.“ May 5, 2025 JM Jasmin M Salon ManagerVeterinary, 51 - 200 employeesUsed the software for: 1-2 years. “Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets.“ November 30, 2023 Michael F Organizational Change ConsultantHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress“ January 6, 2022 TY Theresa Y OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The system would have many errors and was extremely glitchy.“ July 20, 2023 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fiona Noelle H. Managing Member Recreational Facilities and Services Used the software for: 2+ years ### "The Best Salon Software Ever!" May 26, 2021 5.0 The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier. Pros Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface. Cons Time stamps on notes, tracking of packages more easily and extension of expiration dates Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing MyTime Hands down MyTime is more User-friendly and complete plus the price is a lot better too Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Unhappy with service and price Review Source FC Frank C. front line employee Retail Used the software for: 1-2 years ### "exceptional for some" May 5, 2025 4.0 It's a good system, the only issue I have is the connection issue. There is a challenge to stay connected within the organization. This is an employer issue Pros can clock in when in the vicinity of employment. This is an excellent feature if you're in the building and save some time to go out of your way to clock into a punch clock Cons Wifi is not all that great sometimes. It can take some time to process and process and sometimes not connect at all. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) I don't remember the name, but I find this much more easier to use once I got used to the new function Review Source BE Brian E. Owner Consumer Services Used the software for: 1-2 years ### "Unstable mobile platform and unprofessional management" August 6, 2023 1.0 The relationship started on the wrong foot, which should have been an indication of things to come. I was sold a solution, that never truly materialized. After everything was negotiated with their sales team, we went into the contact phase, at that point, the \[sensitive content hidden\], denied the agreement to seek a higher rate. His truly unprofessional manner throughout never demonstrated partnership nor an effort to build long term relationships. His demeanor and focus was always on the organizations bottom line. His lack of leadership has built an organization that is focused on a transactional relationship with their clients. We provided every opportunity for \[sensitive content hidden\] and his team to address our concerns, but nothing was every done. Needless to say, we have transitioned to a new solution that is more stable and a partner. We made the transition prior to the end of our contract with MyTime. So despite still having to pay the remaining term, it was the right decision for my business. It reminds me of the screen in Moneyball when Billy Bean is speaking with David Justice. “The Yankees are paying you $3.5MM to play against them!” I am willing to pay more, NOT to use MyTime, that should tell you everything you need to know! Pros The desktop version was usable, there is some value in some of the management reports. Cons The speed, lack of responsiveness and overall stability of the mobile application was detrimental to our business. \[sensitive content hidden\], was unprofessional, and transactional focused. He is not looking to develop long term relationships. Switched from [MoeGo](https://www.capterra.com/p/165732/MoeGo/) MyTime was dramatically (negatively) impacting our business. Review Source AT Allysa T. Dog Groomer Retail Used the software for: Less than 6 months ### "My Time review" March 18, 2025 4.0 I have no other beef with it and love it. Pros I love my time and the flexibility it has for my work day Cons I HATE how i cannot click on an appointment without changing the time of the appointment. It would severely make my life easier if you could fix that bug. It will not allow me to open the appointment or click on it without me dragging it over times or trying 16 times. it happens more often on my phone than the computer Review Source JC Jeff C. Store Owner Retail Used the software for: 6-12 months ### "Meets Our Needs But Pricey" October 10, 2020 4.0 Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed. Pros It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features. Cons I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing MyTime Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings. Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging. Review Source Jaret L. Accounting Used the software for: Less than 6 months ### "Love this company!" November 20, 2015 5.0 I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed! Pros User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service. Cons I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time. Review Source Helina B. Business Owner/ Surf Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shady business practices, unknowledgeable staff, glitchy system" December 11, 2018 1.0 The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful. Pros I like the look and user friendliness of the widget on our website. Cons The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated. Review Source Response from MyTime December 17, 2018 We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve. We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill. We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group. Jovan M. Chief Operating Officer Used the software for: 2+ years ### "I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo" April 2, 2018 5.0 I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless Pros Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week. Cons As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call Review Source Sally M. Yoga Teacher Training Coordinator and Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system, easy to use, lots of cool features and super helpful customer service!" November 24, 2015 5.0 The MyTime system has made my life so much easier and simpler! No more emails and phone calls from clients to schedule massage appointments and private yoga classes and running sessions. I can block off times when I’m unavailable, sync my appointment schedule with my Google calendar so I can see personal and business appointments in one place, send emails and text messages directly to clients from my dashboard, and I love that I can customize special prices for certain clients and even use discount coupon codes for holiday discounts. I’ve been getting more and more return clients since I’ve started using MyTime, and payment is all seamless and happens automatically. I just love this system and wouldn’t look anywhere else! Pros Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements. Cons I'd love to be able to use MyTime for group workshops and classes. Review Source Michael F. Organizational Change Consultant Hospital & Health Care Used the software for: 1-2 years ### "Simple, Intuitive Timesheet Submission" January 6, 2022 5.0 Pros MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress Cons While the user interface may be efficient, it does not have much style or color. There could be more customization and stylistic design. Review Source MF Monica F. Hairstylist Cosmetics Used the software for: 1-2 years ### "A hairstylist on Mytime" August 4, 2018 4.0 We originally chose Mytime because our clients were looking for a more modern and easier way to book their appointments. For a long time we were a standard Paper Booking system. Our clients LOVE being able to book online at their own ease. Many don't have the time to call during business hours, and they love being able to book at 10PM if necessary. We have greatly enjoyed their system's convenience and our clients have too! Pros I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime. Cons There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have. Review Source eL erika L. SECRETARY Automotive Used the software for: 2+ years ### "GREAT APP" July 10, 2021 4.0 ITS GREAT LOVE IT Pros I LIKE HOW EASY AND CONVIENENT IT IS TO USE Cons I DONT LIKE ON MY END THE ENGINE SELECTION THAT I HAVE TO PUT IN TO PUT IN A VEHICLE Review Source KB Kim B. Owner, Pet Sytlist Used the software for: 6-12 months ### "Easy to use product with lots of features and amazing customer service and responsiveness" July 29, 2017 5.0 Pros It is very intuitive and easy to use. There are a lot of really cool built in features that streamline the process of creating appointments and saving notes. I also LOVE the responsiveness of the customer service. They actually listen to feedback, and implement it quickly if it is something that would be useful. Cons I wish there was a better way to view appointment sales total on the appointment in the calendar for people who don't use the POS. I feel that the software is geared towards people who use their integrated POS system, but there are some features that are missing for people who don't. I wouldn't use their POS only because I have multiple lines of business that don't all use appointments, but I have one central POS system. That is not something I can use their POS for. Review Source SC Sandra C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "It improved my customer retention by 80% in the first 2 months! " August 11, 2017 5.0 It increased my retention rate and decreased cancellations. Pros Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily. The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly. Also, there is a dedicated team that helped me train my employees and we started using in less than a week. Cons I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools. Review Source PF Pamela F. Insurance Used the software for: 6-12 months ### "Best tip I got from a hairdresser was not about hair" September 19, 2016 5.0 I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door. Pros I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare. Cons I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that. Review Source bF braden F. doctor Used the software for: 1-2 years ### "been great for our office " November 8, 2017 4.0 it has helped us organize and maximize productivity. we have been overall very happy with the product. Pros having online availability, has been very helpful. customers really like having the reminders sent to them as well. Cons sometime has meltdowns and stops working. that has caused us a few meltdowns in the office. the staff always responds quickly Review Source CW Christian W. Management Consulting Used the software for: 1-2 years ### "One of the best investments I have made. I love this service and especially the customer service." August 8, 2016 5.0 I switched to Mytime from another service I've used. Mytime has been great implementing some of the changes and improvements I recommended to help my business. Great product and exceptional customer service. Pros Not having to deal with a separate merchant account. My cancellations have also have gone down since people have to leave their credit card information. Review Source LA Louis A. owner Hospital & Health Care Used the software for: 6-12 months ### "No more missed appointments!!!!" September 18, 2016 5.0 Eversince using MytIme the percentage of no shows have gone down close to 0%. I love the feature that reminds patients that it's time for their maintainance appointment. A great passive tool !!!! Pros That it reminds patients of their appointments. No more excuses that they forgot or didn't put it in correctly. Cons I can't put time aside for other things than blocked and appointments. Sometimes I would like to for example, to write down that I'm at a meeting Review Source DK Danish K. CEO Information Technology and Services Used the software for: 6-12 months ### "Convenient and Time saving Software " September 7, 2022 5.0 Overall MyTime is a great product. Costumer service great. I recommend other to use this application. Pros I like it so much. MyTime save my time. Convenient app. Ease to use. Cons Sometimes I notice glitches in the system Review Source RJ Rachel J. Grooming Salon Manager Retail Used the software for: 6-12 months ### "MyTime " November 19, 2018 5.0 So far it has been great and enjoyable. Pros This software makes scheduling easy and reliable with text sent to customers about appointments is a great way to catch the customers that need an extra reminder or two about their appointments. Cons Occasionally the schedule will switch back to the current day when looking at future appointments. Review Source BG Brittany G. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Excellent software - takes time to navigate through" September 14, 2020 5.0 scheduling is a lot more detailed and convenient Pros Like the ability to change apps and make detailed notes about clients Cons took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Company choice - not personal Review Source JA Jenny A. Esthetician Consumer Services Used the software for: 6-12 months ### "Fantastic company " July 24, 2016 5.0 MyTime is the best company. They care about my small business and they listen. They are very helpful, knowledgeable and always available. They've even developed an intake feature when I asked for one! Pros Easy to use, except for their POS Cons POS is not friendly. This cap terra.com review survey won't accept my business email address Review Source JM Jason M. Manager Automotive Used the software for: 6-12 months ### "Big fan of MyTime" August 25, 2016 5.0 Pros My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times. Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool! Price is great and it's been great for business. Happy with MyTime! Cons mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday! Review Source GS George S. Owner Accounting Used the software for: Less than 6 months ### "Great Product" July 21, 2016 5.0 It took a little longer than expected to bring across all of my contacts from Fullslate, but the customer service department kept me informed on the time line and reasons for the delay. By the way, it was an issue on Fullslates side. Pros It is easy for my clients to chose a practitioner and location. other products were not as easy. Cons Some of my clients don't care for having to make an account to schedule an appointment. Review Source CM Christopher M. Owner Farming Used the software for: Less than 6 months ### "If you don't use this software, your using the wrong one." October 14, 2018 5.0 Pros Best point right away is the way you can schedule appointments online. That combined with their emails and text for getting more reviews as reminders to customers.. this software is a winner in all areas Cons It is hard sometimes to find something wrong with a software.. This is going to be one of those time.. I love this program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.