# GoTo Training Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTo Training the right Training solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145210/GoToTraining/reviews --- GoTo Training 4.4 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTo Training Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews BA Bonnie A Executive DirectoNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have used this software for 1.5 years. If you want to pop open your laptop and talk AT people, it is great. If you want to be able to share various medias - audio/video - then move on and go to Zoom or Microsoft Teams!“ June 16, 2021 DB David B Senior Member Technical StaffE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Also, several of our clients are blocking access and refusing to use it.“ December 12, 2022 NR Noelia R OwnerE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “This is my favorite software for e-learning and training meetings“ May 4, 2021 MH Melissa H Education CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “There are also glitches with accessing the polls, which customer service has not fixed.“ August 4, 2020 Paolo S ICT ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “GoToTraing is a good platform for e-learning.“ August 15, 2021 MH Melissa H Education CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service is also poor.“ August 4, 2020 Kristy G Cutomer service coordinatorFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “I like the option of being able to control who sees you on camera as well and the microphone feature.“ July 9, 2020 RD Rad D Photographer Photography, 2 - 10 employeesUsed the software for: 1-2 years. “Features that don’t work“ July 2, 2020 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jake S. Training Manager Computer Software Used the software for: 2+ years ### "Fantastic remote training software application" November 15, 2017 5.0 It allows us to run trainings between multiple geographically distinct locations in an easy and efficient way. It also allows us to test for knowledge absorption and offer classes to other locations and departments through the use of it's class catalogue feature. Pros I love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing. Cons I have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still. Review Source VR Verified Reviewer Learning & Engagement Manager E-Learning Used the software for: 2+ years ### "Easy to Use Webinar/Training Software" March 5, 2019 5.0 Pros GoTo Training is a very easy to use conference/training software. There are many tools to keep the meeting interactive and engaging. The unlimited cloud storage of recording is also AMAZING! Cons The recent update and redesign of the website is AWFUL. On the webinar side, the issues I most often come across is audio issues. People don't know how to connect, can't hear me or I can't hear them. Of any issue I have, 99.9% of them are audio related. Review Source RD Rad D. Photographer Photography Used the software for: 1-2 years ### "Pathetic" July 2, 2020 3.0 In a word, pathetic. Lack of integrity, over all. Given false info by sales to sell me. Product didn’t work as promised. Support was not what it was promised To be. Support ignorant of the product. Failure to be accountable for problems Always blaming others for product failure: it’s a PayPal problem, it’s a safari problem, etc. Promises NEVER kept by support. “I’ll have a supervisor call you back” never happened. Woeful incompetence at everything EXCEPT monthly billing. There was never a problem with that. No problem taking my money for a product that failed to deliver on sales’ promises and support promises. Pros Scheduling Client data collection Efficient and effective monthly billing support always answered the phone, (even though they were too ignorant of the product too help,) Supervisors form support always promised to get back to me. (Even though they never did,) Cons Bugs Features that don’t work Long list Using this product cost me about 25% of every event I’ve done that invoked payment. Zero accountability. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing GoTo Training Because the sales rep sold me by making promises that I now know were lies to make a sale. Now I’m locked in a contract until September. I will leave as soon as I fulfill MY commitment, even though GoToTraining has failed to fulfill their’s to me. Pathetic Dishonest Lack of integrity Money grubbing Liars Cheaters Crooks Pathetic. I expect my comments here to get as much of a response all my other complaints: crickets. I feel like GoToTraining has stolen from me and I have no recourse. What I am doing is leaving at the first opportunity and I’m telling everyone I know about my experience and to avoid this company like the plague. Review Source VR Verified Reviewer Training Consultant Used the software for: 1-2 years ### "I use GoToTraining daily to host online webinars, live-training sessions and software reviews." March 15, 2018 5.0 Pros The ease of setting up sessions is great and it has excellent survey/question capabilities. I also love the ability to record sessions. Cons It has had some downtime in the last year that has been no fun, and it has no direct scheduling within an outlook calendar invite. Review Source Amy B. Director of Learning and Development Staffing and Recruiting Used the software for: 2+ years ### "GoTo Review" December 21, 2018 4.0 Pros We really like all the opportunity that this software has - breakout rooms, library, scheduling. Cons It's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own. Review Source VR Verified Reviewer Instructional Designer Used the software for: 2+ years ### "Worked well for our budget" June 2, 2018 3.0 Pros More cost effective than some other solutions we evaluated, but lacked in features and functionality by comparison. Pretty quick to set up new virtual sessions with the ability to copy from previously scheduled sessions. Cons The computer audio quality was hit and miss even with an exceptional connection on our end. No option to tie in reporting through other systems, making everything a manual export. Support was lacking when technical issues occurred. Really would liked to have had the ability to create templates for different types of sessions rather than copying from old ones and swapping out information. Review Source Kyle T. Training Content Developer Building Materials Used the software for: 2+ years ### "This one is damned near perfect" January 8, 2019 5.0 Look, if you're needing to train people remotely, this product is for you. You can push documents, videos, and more on the fly through the software. The stuff you can do, if you have the desire and the gumption, is pretty damned amazing. Pros \- Sharing abilities (documents, videos, etc.) - Easy to use familiar interface Cons \- It's not cheap - There are comparable products on the market that are cheaper Review Source John C. Educational/Leadership Consultant Used the software for: 2+ years ### "EASY to USE and deploy" April 10, 2018 5.0 Pros The calendaring feature of this program is its best feature. It consistently schedules and reminds participants of their meetings and increases completion rates. Cons I cannot think of anything I do not like about this software. The only thing that is bothersome is when there is a delay between the computer-driven platform and the call-in line platform, which often makes it difficult to understand speakers, but that only happens rarely. Review Source Zandro Z. Investment Banker Computer Software Used the software for: Less than 6 months ### "Hold meetings, seminars, classroom trainings with ease!!!" March 7, 2019 5.0 Pros easy to use. good sound quality, collaboration tools such as sharing screens, sending chat messages, sending documents available. an email is given to you which allows you to register and a link is given so that you can enter the meeting room Cons no issues with this software. however there are a lot of others out there so not sure how this software is better than others. Review Source Shiniesh S. Ceo E-Learning Used the software for: 6-12 months ### "Amazingg service" August 26, 2019 5.0 Pros I loves the ease pf going to my trainings while in school. It was very easy to install onto my device. Cons There was nothing i did not like about the software Review Source Daniela B. analisr International Affairs Used the software for: Less than 6 months ### "bel sistema" March 20, 2023 5.0 Pros e buono per lavorare da remoto senza problema Cons non ho molto che dire, lo ho usato poco, ma senza problemi, sempre la assistenza mi ha risposto, quindi e questo molto importante per il mio lavoro Review Source JG Johannes G. Director, Service Provider Management Used the software for: 6-12 months ### "Great software for collaboration and training" October 16, 2017 4.0 Pros This software is easy to use and has been pretty reliable. There are great functions for training a large group of people that include, knowledge checks and surveys. I like the feature that advises you if people are not paying attention! It also integrates very nicely with outlook. Cons Not too much to dislike to be honest, it does slow down my system a little bit but not too much - this leads to (rarely) losing sync between to the viewer group Review Source AM Ahmed M. Lead developer Used the software for: 6-12 months ### "Great remote training software" May 16, 2018 4.0 Pros GoToTraining is a complete remote training software, with a really easy to use interface, surveying features, screen sharing and recording Cons I have to remarks on GoToTraining: - Pricing could be more convenient - Having one application with features accessible according to plan is more convenient than many (GoToTraining, GoToWebinar, GoToMeeting...etc.) Review Source VR Verified Reviewer L1 Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Great Training Software" May 3, 2019 4.0 I've used this program for employee training in two prior employments. Both times, the software was bright and intuitive. I had no issues navigating through work and integration with other GoTo platforms like GoToMeeting is as seamless as it can get. My only issues were that during both training courses, I ran into issues connecting to the learning environment, resulting in a loading error and delay in meeting access. Pros \- Simply and easy to use as a trainee. - Supports seamless integration with other GoTo platforms Cons \- Seems to be prone to bugs and loading issues. Review Source CB Chrysteena B. Used the software for: ### "I'm an Online Trainer" October 7, 2016 4.0 I use GoToTraining for all my webinars and online courses. I'm very excited about some of the Labs features such as the breakout rooms and whiteboards. I'd love for Lab features to be consistently available across Mac/PC. Review Source Response from GoTo October 21, 2016 Hi Chrysteena, Thanks for the review! We greatly appreciate your feedback! Please also feel free to let our CARE team know so they can pass to PRODUCT.. Here is our main CARE site: https://care.citrixonline.com/gototraining (scroll to bottom of the page for contact options) All the Best, The GoToTraining Team CB Chris B. Mechanical or Industrial Engineering Used the software for: ### "GoToTraining personal review" April 14, 2015 3.0 GoToTraining personal review Pros Interactive - not just presenting but have the options for participants to ask questions, take quizzes/surveys, etc. Cons Has been a little clunky at times - trouble with video, switching between presentations/PowerPoints, etc. Much of this probably due to the learning curve... Review Source DK Daniel K. Mechanical or Industrial Engineering Used the software for: ### "Simple way to show functionality" April 14, 2015 5.0 Simple way to show functionality Pros Simple and easy to launch webinars to show employees the key functionalities first hand. Cons Lots of options that need to be set and don't necessarily apply to my specific training session. Review Source RB Rachael B. Administrative Secretary Used the software for: ### "GoToTraining is easy to use" December 16, 2015 5.0 GoToTraining is easy to use and helpful for meetings, trainings, online testing/quizzing, reporting, and many other things. I never have any issues connecting or using this. It has been a great resource for our company training needs. Review Source EK Emma K. Philanthropy Used the software for: ### "Helpful to meet with those far away" April 11, 2015 3.5 Helpful to meet with those far away Pros That I'm able to attend meetings and discussions when I can't travel there. Cons I sometimes have trouble running the program on my computer. Review Source AL Ayo L. Computer Software Used the software for: ### "Review Title" April 14, 2015 4.5 Review Title Pros Tool is easy to use and has a plugin that integrates easily with browsers Cons I don't have any issues with the product or vendor Review Source PH Peter H. Associate Professor Used the software for: ### "Online Office Hours" December 16, 2015 5.0 GoToTraining is how I can provide personal guidance to students, reviewing their work and sharing resources that add to a quality learning experience. Review Source ML Michele L. Compliance Used the software for: ### "we use this for our online meetings" December 16, 2015 5.0 it is easy to create a meeting and share screens Review Source NR Noelia R. Owner E-Learning Used the software for: 2+ years ### "Amazing tool but almost replaced" May 4, 2021 5.0 This is my favorite software for e-learning and training meetings Pros This an easy to use tool. It makes things simple. The management of the students, tracking, evaluations, reliability of the stability and response of the tool simple excellent. Cons Maybe the popularity. Unfortunately there are other softwares much less usefull but more popular, so the people know them better and prefer them. Reason for choosing GoTo Training I have used gototraing for years, for me it's the best Review Source BP Brittany P. general manager Hospitality Used the software for: 6-12 months ### "easy,user friendly for training" March 8, 2020 5.0 I still have to use this product for my employees that get hired onto our company so far our employees like using it, It is simple fast pace to do training with and getting everyone in and trained the easy way! Pros I used this product almost daily before our hotel opened up. I used Go to training whenever I had a training session with the company I am working for. It seemed like I had a training course almost every day, I had a huge role at the hotel so, I had a lot training ahead of me. This software made it simple and easy for me to do my training. I would recommend to everyone. Cons nothing, it was helpful to me whenever I had to use it. Reason for choosing GoTo Training It was given to us by our company, Best western uses Go to Training to interact with the hotel itself, making it personal and easy to speak with trainer and trainee, so far we as hotel love using this software. Review Source VR Verified Reviewer Cutomer service coordinator Food & Beverages Used the software for: Less than 6 months ### "A great way to train" July 9, 2020 4.0 I am loving this way of going to class and will use this in the future for my second job when training people Pros With the atmosphere of today's society remote or virtual work is great. This software make it safe and easy to attend training classes. The page or app gives you the opportunity to not only interact with your trainers but with other classmates in attendance. you can also use the chat feature to communicate. I like the option of being able to control who sees you on camera as well and the microphone feature. Cons when the trainers use the screen share feature, it is not possible to make the screen larger making it sometimes hard to see the material. Also when sharing your screen it limits the number of camera feeds you can see making the trainers have to rotate cameras Review Source Similar Products Featured