--- title: "GoTo Training Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTo Training the right Training solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145210/GoToTraining/reviews/" page_type: "reviews" language: "en" --- GoTo Training 4.4 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of GoTo Training Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews BA Bonnie A Executive DirectoNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have used this software for 1.5 years. If you want to pop open your laptop and talk AT people, it is great. If you want to be able to share various medias - audio/video - then move on and go to Zoom or Microsoft Teams!“ June 16, 2021 DB David B Senior Member Technical StaffE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Also, several of our clients are blocking access and refusing to use it.“ December 12, 2022 AP Amanda P Program AssistantNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “It is very effective“ August 27, 2021 NR Noelia R OwnerE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “This is my favorite software for e-learning and training meetings“ May 4, 2021 Paolo S ICT ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “GoToTraing is a good platform for e-learning.“ August 15, 2021 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jake S. Training Manager Computer Software Used the software for: 2+ years ### "Fantastic remote training software application" November 15, 2017 5.0 It allows us to run trainings between multiple geographically distinct locations in an easy and efficient way. It also allows us to test for knowledge absorption and offer classes to other locations and departments through the use of it's class catalogue feature. Pros I love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing. Cons I have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still. Review Source AP Anaïs P. Content creator and Community Manager Management Consulting Used the software for: 2+ years ### "Easy Online Training" August 11, 2026 5.0 Pros GoTo Training makes it easier to organise online training sessions with multiple participants. The presentation and interaction tools are handy for keeping participants engaged during sessions. Cons It can take a little time to get used to all the features. Some options can also feel like too much for simple training sessions. Review Source RD Rad D. Photographer Photography Used the software for: 1-2 years ### "Pathetic" July 2, 2020 3.0 In a word, pathetic. Lack of integrity, over all. Given false info by sales to sell me. Product didn’t work as promised. Support was not what it was promised To be. Support ignorant of the product. Failure to be accountable for problems Always blaming others for product failure: it’s a PayPal problem, it’s a safari problem, etc. Promises NEVER kept by support. “I’ll have a supervisor call you back” never happened. Woeful incompetence at everything EXCEPT monthly billing. There was never a problem with that. No problem taking my money for a product that failed to deliver on sales’ promises and support promises. Pros Scheduling Client data collection Efficient and effective monthly billing support always answered the phone, (even though they were too ignorant of the product too help,) Supervisors form support always promised to get back to me. (Even though they never did,) Cons Bugs Features that don’t work Long list Using this product cost me about 25% of every event I’ve done that invoked payment. Zero accountability. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing GoTo Training Because the sales rep sold me by making promises that I now know were lies to make a sale. Now I’m locked in a contract until September. I will leave as soon as I fulfill MY commitment, even though GoToTraining has failed to fulfill their’s to me. Pathetic Dishonest Lack of integrity Money grubbing Liars Cheaters Crooks Pathetic. I expect my comments here to get as much of a response all my other complaints: crickets. I feel like GoToTraining has stolen from me and I have no recourse. What I am doing is leaving at the first opportunity and I’m telling everyone I know about my experience and to avoid this company like the plague. Review Source VR Verified Reviewer Learning & Engagement Manager E-Learning Used the software for: 2+ years ### "Easy to Use Webinar/Training Software" March 5, 2019 5.0 Pros GoTo Training is a very easy to use conference/training software. There are many tools to keep the meeting interactive and engaging. The unlimited cloud storage of recording is also AMAZING! Cons The recent update and redesign of the website is AWFUL. On the webinar side, the issues I most often come across is audio issues. People don't know how to connect, can't hear me or I can't hear them. Of any issue I have, 99.9% of them are audio related. Review Source Amy B. Director of Learning and Development Staffing and Recruiting Used the software for: 2+ years ### "GoTo Review" December 21, 2018 4.0 Pros We really like all the opportunity that this software has - breakout rooms, library, scheduling. Cons It's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own. Review Source VR Verified Reviewer Instructional Designer Used the software for: 2+ years ### "Worked well for our budget" June 2, 2018 3.0 Pros More cost effective than some other solutions we evaluated, but lacked in features and functionality by comparison. Pretty quick to set up new virtual sessions with the ability to copy from previously scheduled sessions. Cons The computer audio quality was hit and miss even with an exceptional connection on our end. No option to tie in reporting through other systems, making everything a manual export. Support was lacking when technical issues occurred. Really would liked to have had the ability to create templates for different types of sessions rather than copying from old ones and swapping out information. Review Source Kyle T. Training Content Developer Building Materials Used the software for: 2+ years ### "This one is damned near perfect" January 8, 2019 5.0 Look, if you're needing to train people remotely, this product is for you. You can push documents, videos, and more on the fly through the software. The stuff you can do, if you have the desire and the gumption, is pretty damned amazing. Pros \- Sharing abilities (documents, videos, etc.) - Easy to use familiar interface Cons \- It's not cheap - There are comparable products on the market that are cheaper Review Source John C. Educational/Leadership Consultant Used the software for: 2+ years ### "EASY to USE and deploy" April 10, 2018 5.0 Pros The calendaring feature of this program is its best feature. It consistently schedules and reminds participants of their meetings and increases completion rates. Cons I cannot think of anything I do not like about this software. The only thing that is bothersome is when there is a delay between the computer-driven platform and the call-in line platform, which often makes it difficult to understand speakers, but that only happens rarely. Review Source Zandro Z. Investment Banker Computer Software Used the software for: Less than 6 months ### "Hold meetings, seminars, classroom trainings with ease!!!" March 7, 2019 5.0 Pros easy to use. good sound quality, collaboration tools such as sharing screens, sending chat messages, sending documents available. an email is given to you which allows you to register and a link is given so that you can enter the meeting room Cons no issues with this software. however there are a lot of others out there so not sure how this software is better than others. Review Source Shiniesh S. Ceo E-Learning Used the software for: 6-12 months ### "Amazingg service" August 26, 2019 5.0 Pros I loves the ease pf going to my trainings while in school. It was very easy to install onto my device. Cons There was nothing i did not like about the software Review Source JG Johannes G. Director, Service Provider Management Used the software for: 6-12 months ### "Great software for collaboration and training" October 16, 2017 4.0 Pros This software is easy to use and has been pretty reliable. There are great functions for training a large group of people that include, knowledge checks and surveys. I like the feature that advises you if people are not paying attention! It also integrates very nicely with outlook. Cons Not too much to dislike to be honest, it does slow down my system a little bit but not too much - this leads to (rarely) losing sync between to the viewer group Review Source VR Verified Reviewer Informational Technology Teacher Used the software for: Less than 6 months ### "An amazing way to get live training!" November 7, 2017 5.0 I highly recommend it for training sessions. Pros I have used Go To Training for a variety of training professional developments. The site is very user friendly and makes for an enriching experience for all involved. Review Source VP Vanessa P. Asst Community Director Used the software for: 6-12 months ### "GoTo training is the best tool for my team" February 27, 2018 5.0 Pros GoTo training is my favorite tool for teaching staff or getting people on the same page without the cost of transporting people. With properties states apart, it is the best way to reach everyone at once. Cons I have had technical glitches but I cannot know for sure if this was the software itself or my internet or network. Review Source VR Verified Reviewer ICT Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Happy GoToTraining user" August 15, 2021 4.0 GoToTraing is a good platform for e-learning. It was easy to share documents and take surveys Pros Easy to use- Good experience of sharing documents, chats and participating in surveys Cons I need to install the app from my windows computer before I can join the meeting Review Source KS KC S. Used the software for: ### "Good Product" February 1, 2017 3.0 GoToTraining is a good product. It is definitely overpriced in my opinion for the product you get. But overall, I'm satisfied with what GoToTraining has to offer. Review Source AC Ashley C. Used the software for: ### "Easy to use tool that helps bring together our employees across the country to get training" December 17, 2015 4.0 GoToTraining is simple and easy to use. If you have used any other Citrix products you will be able to use GoToTraining. The different features work well for training groups and the best part of this product is that it helps us bring together our employees across the country into 1 training session. Review Source KP Kim P. Media Production Used the software for: ### "meetings online" April 13, 2015 4.0 meetings online Pros It offers a convenient and unintrusive way to stage meetings with people at diverse locations. Cons It requires a "modern" operating system that our company hasn't yet provided to us. Review Source IY Ian Y. Public Policy Used the software for: ### "Useful, does the job" April 14, 2015 3.5 Useful, does the job Pros It's very well integrated and meets the needs of webinar hosts and participates Cons It feels very utilitarian and not very creative in its design or use Review Source jK jennifer K. Adjunct Professor Used the software for: ### "great easy to use" December 16, 2015 5.0 I have been using this software for about 5 months and I am quite pleased with the ease of signing on and sharing with others. I use it to teach an online coarse. It is very user friendly. Review Source DM Deidre M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Online class made easy" February 5, 2019 4.0 Pros Use friendly. It uses all devices. You can connect it to Paytm Cons So far I haven’t had any problems. It gets the job done. Review Source TN Thomas N. Customer support specialist Used the software for: ### "Good product with lots of functionality " December 16, 2015 4.0 A wonderful, easy to use software that even our customers who don't know how to use computers can figure out. Review Source LB Laura B. Owner Used the software for: Less than 6 months ### "Great tool for building a live connection with others" March 7, 2018 5.0 Overall, my experience so far using it has been positive. Pros A wonderful way to bring people together for live training, webinars, etc. It was pretty easy to set up. Review Source NR Noelia R. Owner E-Learning Used the software for: 2+ years ### "Amazing tool but almost replaced" May 4, 2021 5.0 This is my favorite software for e-learning and training meetings Pros This an easy to use tool. It makes things simple. The management of the students, tracking, evaluations, reliability of the stability and response of the tool simple excellent. Cons Maybe the popularity. Unfortunately there are other softwares much less usefull but more popular, so the people know them better and prefer them. Reason for choosing GoTo Training I have used gototraing for years, for me it's the best Review Source Daniela B. analisr International Affairs Used the software for: Less than 6 months ### "bel sistema" March 20, 2023 5.0 Pros e buono per lavorare da remoto senza problema Cons non ho molto che dire, lo ho usato poco, ma senza problemi, sempre la assistenza mi ha risposto, quindi e questo molto importante per il mio lavoro Review Source BP Brittany P. general manager Hospitality Used the software for: 6-12 months ### "easy,user friendly for training" March 8, 2020 5.0 I still have to use this product for my employees that get hired onto our company so far our employees like using it, It is simple fast pace to do training with and getting everyone in and trained the easy way! Pros I used this product almost daily before our hotel opened up. I used Go to training whenever I had a training session with the company I am working for. It seemed like I had a training course almost every day, I had a huge role at the hotel so, I had a lot training ahead of me. This software made it simple and easy for me to do my training. I would recommend to everyone. Cons nothing, it was helpful to me whenever I had to use it. Reason for choosing GoTo Training It was given to us by our company, Best western uses Go to Training to interact with the hotel itself, making it personal and easy to speak with trainer and trainee, so far we as hotel love using this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.