# Invoice Ninja Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Invoice Ninja the right Billing and Invoicing solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145215/Invoice-Ninja/reviews --- Invoice Ninja 4.7 (166) [View alternatives](https://www.capterra.com/p/145215/Invoice-Ninja/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Invoice Ninja Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Martynas S Head of infrastructure engineeringManagement Consulting, Self-employedUsed the software for: More than 2 years. “Functionality: It works reasonably well for creating invoices whenever I need to.“ January 9, 2025 AA Alifah A Accounts AdminHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Some of our elderly clients do not know how to use this“ March 24, 2025 Sherkane d CEOAirlines/Aviation, Self-employedUsed the software for: More than 2 years. “The support is great.“ August 18, 2025 bs barbera s CEOAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “That it is not connected to easy online paying (aside from the expensive PayPal)“ February 3, 2024 PS Pamela S OwnerHospitality, Self-employedUsed the software for: 1-2 years. “I like that I can track my invoices - IF the site is working“ June 21, 2023 PS Pamela S OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The migration from V4 to V5 was a poop show.“ June 21, 2023 LV Luis V OwnerLogistics and Supply Chain, Self-employedUsed the software for: Less than 6 months. “The invoice sample option make the invoice creation process smooth and easy.“ January 25, 2024 PS Pamela S OwnerHospitality, Self-employedUsed the software for: 1-2 years. “There is no customer support to call to straighten it out.“ June 21, 2023 ## Showing most helpful reviews Showing 1-25 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherkane D. CEO Airlines/Aviation Used the software for: 2+ years ### "Absolutely perfect" August 18, 2025 5.0 I couldn't be happier. The price is nice, it is very easy to use, I can customize everything the way I want. The support is great. Really could not be more satisfied. Pros The ergonomy, the intuitivity, the design, the high level of customization, and the very helpful support service. And the fair price. Cons Nothing, I like everything. Been using for more than 3 years now so I am 100% confirming my satisfaction. Review Source Stanley M. System Administrator Information Technology and Services Used the software for: 6-12 months ### "Billing & Invoicing made easy." November 11, 2022 4.0 Invoice management ad billing process has become very easy with the help of Invoice Ninja and inclusion of the client portal is a nice addition. Pros Recurring billing/ Invoices cycle and ability to customize my Invoices to fit my company brand. Cons Tack of multi company support is by far the biggest drawback for my use case. Reason for choosing Invoice Ninja Ability to customize Invoices to match my brand and billing cycle options for recurring invoices was better handled in invoice Ninja. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[InvoicePlane](https://www.capterra.com/p/143889/InvoicePlane/) Ability to customize Invoices to match my brand and billing cycle options for recurring invoices was better handled in invoice Ninja. Review Source KK Kimberly K. Conference and Event Services Education Management Used the software for: 2+ years ### "Worst Customer Service" December 15, 2022 2.0 Invoice program is easy to use, but it's a bare bones program. We were fine with what they offered, and I made it work. However, the customer service is ultimate failure. Every year there is an error - and if they do not agree with what you are saying they "downgrade" your account to a free account so you have no access to your records. Be careful with using your card, as they run payment without authorization. Pros Ease of use of this product. HOnestly can't say more as I'm just filling the "40" min count right now. Cons Missing so many features, mobile payments and online payments not offered Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I'm not sure. The other program worked fine. Review Source Response from InvoiceNinja January 30, 2023 This account user mailed us a paper check via postal mail 1 month after the Pro account expired for non-payment. We were unable to keep them upgraded to a Pro plan until the paper check was received by postal mail. This user was quite upset. We asked them to simply pay online, they were unable. JG Jonathan G. Chief Narrative Officer Marketing and Advertising Used the software for: 2+ years ### "Free Invoice Solution - No More Excuses" March 14, 2022 5.0 Incredibly helpful and uncorked a big bottleneck for getting my business started. Also powerful enough to continue to use even beyond the startup phase. Pros The amount of work it took off my plate. I didn't have to pay someone to send invoices or struggle with PDF templates, Google doc formatting, or other bloated invoice software. Cons The Invoice Ninja messaging is a little low budget, but I also know INC 5000 companies that use the free version. It's really a matter of preference. Alternatives considered [Invoice2go](https://www.capterra.com/p/81858/Invoice2go/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing Invoice Ninja It was recommended by an INC 5000 ad agency as I was building my business and needed an easy-to-use and powerful cloud-based invoice generator. That was three years ago and I haven't looked back. Review Source Response from InvoiceNinja March 22, 2022 Fabulous review! Thank you very much for taking the time to provide such wonderful feedback! Welcome to the Invoice Ninja community! Nipon D. Executive Director Information Technology and Services Used the software for: 1-2 years ### "A great billing and invoicing app for FREE! " September 6, 2022 4.0 I found it really useful. Highly recommend for small businesses and freelancers Pros They offer a plan for free forever which is best for startups, small businesses and individuals who doesn’t want to spend money for invoicing yet. Easily integrable with most e-commerce solutions. You can fully brand the whole thing by paying only a few dollars per month. You can use their server or host it yourself on yours easily without having any programming skills. Also they. Offer a easy to use mobile app which makes invoicing mobile Cons Most payment processors like PayPal offer invoicing app for free. Alternatives considered [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) Reason for choosing Invoice Ninja Easy to use Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) To offer other payment options to my customers Review Source Response from InvoiceNinja September 20, 2022 Thank you for your great review! Trevor R. Owner / Coder Internet Used the software for: 6-12 months ### "The Best All Around Solution" February 8, 2021 5.0 Invoice Ninja is the invoicing solution I've always needed! Finally! But it's not just invoicing, it easily enables me to track my time, my income and my expenses as well (plus you can do even more with it if you want!). And it does this all at a very fair and affordable price for this sector. Many of the competitors are simply over priced, especially for sole traders that don't do a ton of business. It's also amazing that it is both powerful and easy to use. If you don't need to do much with it, then you can very quickly just get invoicing. For those who like to tinker and tweak or need more functionality, then it can do that too. It's rare to find both ease of use and powerful customization together. Pros Very easy to use and setup, yet at the same time the flexibility and functionality exceeds all other options I've tried in this sector. Cons There is one or two missing features that are key for me (combined currency income for example), but those are coming with the soon to be released next major version. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Fiverr](https://www.capterra.com/p/239416/Fiverr/) FreshBooks got too expensive and they totally bungled their major new version release in 2015/2016. And.co switched from free to essentially only paid plans by severely crippling their free version. They didn't offer any low/mid tier plan, which I would have been happy to pay for. Instead they only had one plan, and it was very expensive (for what it did). Review Source Response from InvoiceNinja February 11, 2021 GREAT REVIEW!!! Thank you so much for your kind words and taking time to share! We're glad to have you as part of the Invoice Ninja community! SS Sean S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Invoice Ninja lives up to its name." July 10, 2023 5.0 It's been really smooth and makes my work flow easy. Pros I liked how easy it was to onboard and get going. Cons Dark mode isn't available in the react gui interface version. It is available in the Flutter gui version. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing Invoice Ninja Cheap startup costs, easy to oboard, self-hosted option. All pluses for me. Review Source Response from InvoiceNinja July 26, 2023 Love it! Thank you for your kind words & 5 star review, we appreciate you taking the time to provide such amazing feedback! Welcome to the Invoice Ninja community! VR Verified Reviewer CTO Marketing and Advertising Used the software for: 6-12 months ### "Invoice ninja is a simple and easy to use basic accounting tool" February 7, 2023 5.0 It's easy to start and use even if it has limited functionalities. It also have a self hosted version Pros It has all the tools to start a small business Cons It is easy to outgrow the functionalities of the product Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Invoice Ninja It is asy to implement and it has a self hosted version Review Source Kenric B. Owner Information Technology and Services Used the software for: 1-2 years ### "Awesome software for a small business" April 5, 2020 5.0 This is a helpful way for me to manage my company's invoices especially on the go. It is perfect for my self ran business. Pros Easy to setup and use out of the box. Lots of information if you need help. Can create multiple companies and multiple users. Cons The invoice preview wasn't working for me by default. I had to download every invoice to just see what I was sending. I googled a small and simple fix. I just had to disable a setting and previews worked as expected. Switched from [Invoice Simple](https://www.capterra.com/p/165683/Invoice-Simple/) Invoice ninja was more modern. Easier interface and mobile friendly. This is just a more robust platform than what I was using before. It is also easier to customize. Review Source Response from InvoiceNinja April 12, 2020 Thank you for your great review! We appreciate your kind words and having you on board, thank you! If you have any questions, we're at your service! VR Verified Reviewer Head of infrastructure engineering Management Consulting Used the software for: 2+ years ### "Gets the job done – essential functionality" January 9, 2025 4.0 Solid tool if you want to self-host, and you do not care for polished interface. Pros I really like Invoice Ninja for several reasons: Open Source: Being open source is a significant advantage, I am just sucker for it. Self-Hosted: I appreciate the option to self-host, giving me full control over my invoicing data. Low Maintenance: It requires minimal maintenance, which is a huge plus for my workflow. Customization: I can customize almost everything, tailoring the platform to fit my specific needs. Functionality: It works reasonably well for creating invoices whenever I need to. Cons There are some bugs now and then in templating and other areas that are annoying. Review Source Response from InvoiceNinja January 10, 2025 Thank you very much for your fantastic review! We hope in the future we can work to earn a full 5 stars! Welcome aboard!!! AA Alifah A. Accounts Admin Hospital & Health Care Used the software for: 6-12 months ### "Quick and simple" March 24, 2025 4.0 Really good and efficient. Love the fact that we can also receive treats with referrals. Pros To be able to invoice our clients online and receive payment immediately Cons Some of our elderly clients do not know how to use this Review Source Response from InvoiceNinja March 26, 2025 Thank you for your fabulous 5-star review! TR Tobias R. Owner / Founder Computer Networking Used the software for: 1-2 years ### "Version 4 was a fantastic product. Version 5 migration was a desaster and the product is worse now." November 8, 2022 5.0 Fantastic, until Version 5 has been forced onto customers. Pros Version 4 had everything I needed as "one-man show" for my small IT business. Cons I thought, awesome there is this new Version 5. Let's start early and get onto the new features it has. This decision not only cost me a lot of valuable time to fix lots of bugs of the "automated" Migration process itself, but also it finally cost me almost $700 of my income because of an unwanted (automated) email that went out to a customer unplanned and unwarned. The new design of Version 5 seemed more like a homage to a Google Developer's Database Tool than an actual helpful product for the daily business administration. It was a \*\*\*\* in the neck to say the least. And today, I open up my Version 4 (Yes, I moved back, what a surprise) and the system tells me, I am suddenly on a Free account and I have only until End of November 2022 to move on to Version 5. Well, thank you Invoice Ninja!! Looks like I'm gonna have to cancel my Enterprise License altogether then very soon. You gonna lose a former happy customer, but I guess - in the name of progress and for your own Developer's Happiness about their favourite new toy: Version 5, that's the way it's gonna go... "Sad to see you leave customer, who cares." Reason for choosing Invoice Ninja It had everything I needed for a competitive price. Version 4 at least. Review Source AN Aurore N. Webdesigner Used the software for: Less than 6 months ### "After trial testing, I signed up for pro version and am very satisfied with it !" April 30, 2018 5.0 Pros First of all, a multilingual app is great, more comfortable to work in your native language. One of the greatest feature in task and timer (timer can be installed directly on computer). In one click, task (with detailed timing) can be transformed in invoice, and a second click to send it to the client. I saved so much time with that !! Working in graphic design, invoice template is important to me. I tested many billing and invoicing systems. Finally Invoiceninja was the best choice. Nice templates for beginners. And customization allows good design (just need to work on code, but support and videos help you on that). Customer support is great, very quick (reply few minutes later) and very helpful. Clients propose various new features through the forum, and the dev team continue to improve the app considering clients feedback. Finally, invoices and quotes are so easy to create, there is no need to say more on that! Products list is a smart feature. Creating a catalogue of all products ans services makes invoicing very fast and intuitive. Once again, so much time saved. There is plenty of options in this app. Through features and custom fields, the app becomes your app, according your needs and your billing way. I can't wait to use Zapier to connect my shop with the invoicing app. After that, administrative works will not need anymore dedicated days on my calendar (only few minutes per month) Cons Actually, I can not think of any cons. Of course, it is natural to want more and more features but comparing to other apps, this app is the best and more accurate. Moreover, after many topics on support forum, support helped me a lot to resolve all issues. And try to add new features or options to match these needs. Review Source Response from InvoiceNinja September 16, 2018 Thank you for your kind review! I'm so glad that you're enjoying the platform and features! If we can add anything or address any questions, we're here to help! Thanks again! EL Eric L. Owner Computer & Network Security Used the software for: 1-2 years ### "Streamlined my invoicing and quoting" March 23, 2019 5.0 Invoice Ninja has allowed us to streamline our process for quotes and invoices. Since switching we are able to get quotes and invoices out to customers almost instantly without techs having to refer everything back to the office. Pros I love that I can access Invoice Ninja from anywhere whether I'm in my office or infront of a customer I can quickly put together a quote, lookup a product or send off an invoice. With the customer portal my customers know exactly where they stand, saving my staff time from having to look up information for customers. We love that customers can accept or decline quotes, and pay invoices right from their email or portal. Getting notifications when customers have completed actions such as viewing an invoice helps us know where our customers stand in the quote and invoice process. Cons I wish the project and time tracking modules were improved a bit, they don't exactly fit our needs, but it's not a deal breaker. I also would love to be able to add pictures of each product so that when the customer sees a quote or invoice they can see a picture of the product. Review Source VR Verified Reviewer Small business owner Automotive Used the software for: Less than 6 months ### "Very satisfied with this product and the support behind it!" September 14, 2018 5.0 After years of searching for invoice software to meet my personal technological demand I found Invoice Ninja. I am absolutely blown away! Operating a small business is no task for the meek, but when your invoicing software allows you to document so much to one invoice you know you have your bases covered. This product meet ever want i have ever had to present to my customers. I am self hosted for the first time in my life and find myself released from my host's many charges. I chose white-label only to show my support for this wonderful product. Even the support and customer service professionalism rocks my world. Any speed bump I had during the installation process was immediately straightened out by "Keymaster" Hillel Coren via google search and previously answering issues. Thank you all deeply for such a finely tuned wonderful creation. Pros Above every other great part of this program I am very please with it's simplistic interface. -documents attached to e-mail and pdf -mobile app just as clean as the web interface -diverse payment gateways -2FA security (never thought I would use this but they made this very easy) -variety of from free to paying solutions with a few added benefits to each -exports as needed Cons when I find some I'll have to come back and fill this in. Review Source LK Laura K. Freelance marketing writer Used the software for: 2+ years ### "Extremely easy to use, very clear and intuitive" October 10, 2017 5.0 I think the toggle menu on the right (displaying the latest invoices) is not necessary, so I just keep it closed. Pros I operate a small freelance business, and Invoice Ninja is perfect for my needs. I have no accounting/bookkeeping experience or knowledge, and I find that with Invoice Ninja, I can do everything I need to invoice my clients and get paid online very easily and quickly. Customer support is beyond anything I've seen before. When I've had questions or issues in the past, I've sent an email and received a response almost instantly. The free version is very suitable for my needs, and they don't hassle me to upgrade. It really is free. My clients are very happy with the system. It makes receiving/paying invoices and receiving receipts very easy for them too. I also really like the fact that the invoices look good, without me having to do anything really. I'm a writer - not a bookkeeper, not a software programmer, and not a graphic designer. Invoice Ninja is a good solution that doesn't demand any special knowledge or effort from me. From my poitn of view, that's probably its strongest point. Review Source Response from InvoiceNinja October 14, 2017 Thank you for taking the time to leave us a detailed review, we really appreciate it! RO Raymond O. Owner Used the software for: 2+ years ### "Hands down the best value for money product we got for our business." January 13, 2018 5.0 Pros This software has streamlined our interaction with our clients like no other product. I can't remember the last time a client phoned and asked us to send a statement. Clients ask us what software we are using. Everybody who uses it is pleased with it. Now that we have been using it for a while, there is real value in seeing all the transactions in one place. New features are constantly being added. Response from support requests are always promptly handled. I love Invoice Ninja. Cons I honestly can't think of anything that I am not happy with. There are no negatives. When multiple contacts are loaded for a company, the one that was loaded first, is always the one shown on the invoice, even after a different contact was selected. A minor issue. Review Source Response from InvoiceNinja February 10, 2018 Thank you for your stellar review! VR Verified Reviewer Cloud Architect Computer Software Used the software for: 2+ years ### "Invoice and the team running it are amazing!" October 19, 2017 5.0 Fast and intuitive, allow me to manage my invoices, quote, recurring from one interface. Pros Nice UI/UX, really impressive on how easy it is to manage your business with that. I also love the buy buttons, that allow to turn any web page in a professional shop. Cons I'm also using the open source version of it, and the optimization is still a bit misterious, I have a bit of troubles to make it as fast as the online version. But I'll figure it out :) Review Source Response from InvoiceNinja October 24, 2017 Thank you for your very kind review! Feel free to email us and we'll help you optimize your install. We'll also try to add clearer instructions in the docs. MG Michael G. Solutions Architect Information Technology and Services Used the software for: 1-2 years ### "Invoice Ninja - Invoices" December 28, 2019 4.0 The “Estimates” and the “proposal” functionality is one of a kind for a product in this category. Pros The “Estimates” and the “proposal” functionality is one of a kind for a product in this category. Cons Services and Products unable to be combined in single invoice when generated from expenses and tasks. For “tasks” the manually recording the hours is time consuming because it requires entry of the actual day time hours. The first thing the customer portal home page displays in 18pt font when my customer logs in, is the total amount the customer has paid (not owes, not billed, not quoted) since inception; to much information (TMI) With no advantage to any business. Reason for choosing Invoice Ninja Best overall option For our requirements. Review Source Response from InvoiceNinja January 2, 2020 Thank you very much for your review & important input! We'll work to improve/implement your requests with our upcoming v2 release in mid 2020! VR Verified Reviewer Director Of Technology Graphic Design Used the software for: 1-2 years ### "Invoice Ninja is an epic way to manage invoicing!" December 19, 2018 5.0 It's been a great experience so far. They don't have anything unnecessary to waste time on, and it looks sharp. I haven't had any issues. Pros I love how crisp and clean it makes our invoices look. I love that Invoice Ninja integrates with stripe (a really big deal for us!) and I really like their recurring billing options. It's also got a great dashboard for clients to manage their bills on, and I love that they can do partial payments and we can both see where their tab is at. I've tried a lot of invoicing systems and this is by far my favorite. Cons I can't think of anything I dislike about Invoice Ninja. Review Source VF Vince F. Managing Director Used the software for: 6-12 months ### "I have been an avid user for last ~6 months; excellent in all ways." September 19, 2017 5.0 Pros The product strikes me as having been built exactly to my needs. The functionality is complete, logically designed, and in keeping with the theme entrepreneurs crave "I want to get things done quickly and looking professional...". Customer service is incredible. Even after reviewing their well supplied help pages, sometimes I want to talk to a person. I have received responses in 5 minutes to 2 hours which is among the best of the best of any service I have ever used over 2 decades. And they keep adding features, some of which I didn't even think about but have come to incorporate into my operations. I am envious of how high quality a product and service they deliver as i strive for similar in my business. Lastly, IN holds great value/cost relationship for small & young startups like me. I can not say enough good things. Review Source Response from InvoiceNinja October 6, 2017 Probably the nicest review we've ever received, thank you for your kind words!! TO Thomas O. Owner Information Technology and Services Used the software for: 1-2 years ### "A simple solution to creating professional looking invoices that saves your time." September 5, 2017 5.0 Time saving and a more professional look. Pros Very quick to load and double check what is going on with respect to invoices so you don't need to have the software open all the time. Cons If you come from an accounting background some of the reports are unconventional. For instance the Statement only shows outstanding items and not a full audit trail. Review Source Response from InvoiceNinja October 6, 2017 Thanks for your excellent review! We appreciate the feedback, in a recent release we've added additional settings to the client statement. We plan to continue to improve the reports in general. BM Brad M. Managing Director Media Production Used the software for: Less than 6 months ### "Self-hosted option has incredible features - more than most invoice/project software in the market" May 2, 2018 5.0 Pros \- Client portal - Invoice customisation - Clean, user-friendly design - Self-hosting option - Low price - No monthly cost for self-hosting - No restrictions apart from white-label logo removal - Loads of settings for invoices, quotes, clients and payments - Support for accepting multiple payment gateways for invoice payments and support for payment gateway fees - Ability to setup recurring invoices - Very comprehensive invoice/quote auto-emailing system Cons \- Currently no support for Dropbox or file sharing system - PHP 7 and Lavarel can be tricky for setting up self-hosting server - Currently no ability to customise admin area with own logo/branding - Mobile layout is a bit clunky and could have better navigation - No calendar or planning functionality - would be nice to have some Gaant Chart or milestone planning functionality that ties in with tasks Review Source Response from InvoiceNinja September 16, 2018 Thank you for your great review! We are just now relaunching our mobile apps, they're amazing, please reach out to us if you would like early access. Also, we are launching a new ticketing system that works with teams, this may be a great solution for you based on your comments. Thank you again, please let us know if we can assist any any way! LT Lance T. CEO Retail Used the software for: 2+ years ### "Excellent product, we have been using it for several years for various projects" October 4, 2017 5.0 receive $ Pros ease of integration with stripe. Ability to add additional documents to payment page. Multi User Ability Multi Currency Mutli Project within 1 acccount Review Source Response from InvoiceNinja October 9, 2017 Thank you for taking the time to write a review, it's very much appreciated! Please be in touch if there are specific features you'd like to see added. VK Vincent K. Owner Used the software for: 1-2 years ### "searched for time registration, found an exceptionally well working program" March 12, 2018 5.0 Pros When I started to use Invoice Ninja, I didn't know all the options and possibilities nevertheless the opensource version was quick to install. During my updates and using the program I started to love the program and started exploring all features. All my yearly and monthly invoices are sent automatically and time registration is done with a breeze. Cons The only Con is that in the community version is not a update the software button. The update process in itself is simple (overwriting all files with the updates files) it could be easier. Review Source Response from InvoiceNinja March 16, 2018 Thank you for your excellent review! Agreed, we hope to improve the selfhost update process in the future. 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