--- title: "Captorra Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Captorra Software - reviews, pricing plans, popular comparisons to other Lead Management products and more." source_url: "https://www.capterra.com/p/145235/Captorra/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Captorra Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Captorra ## What is Captorra? Captorra is the go to intake solution for personal injury and mass tort firms in the marketplace. The system not only has logic based questionnaires, but offers a very comprehensive workflow solution for auto routing emails, automatically tracking activities and drip campaigns to potential clients. Captorra has a full blown referral management solution with a referral portal for external parties to easily access information. 17% is the average increase in conversion rate for Captorra clients. ## What is Captorra used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Predictive Lead Scoring](https://www.capterra.com/predictive-lead-scoring-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Captorra?[Manage this product listing](https://www.g2.com/products/captorra/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Captorra 4.3 (18) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $200 Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (17) Ease Of Use 4.4 (4,394) Value For Money 3.3 (8) Value For Money 4.3 (3,522) Customer Service 4.4 (16) Customer Service 4.4 (3,532) ## Captorra alternatives [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (603)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145235/Captorra/alternatives/) ## FAQs about Captorra Overview ### Which roles and teams benefit most from Captorra? Captorra is most used by law firm owners, partners, and executives who need visibility into intake performance and case conversion. Operations and office managers coordinate lead workflows, staff assignments, and reporting, while administrative and case coordination teams manage prospective-client information. IT leaders support system setup, integrations, and data access. Answer based on 18 reviews Overview ### What company size and specific industries is Captorra built for? Captorra is designed for law firms, especially personal injury and mass tort practices, and it also serves bankruptcy, immigration, and criminal defense firms. The vendor description does not specify a company size, so the product appears aimed at specialized legal practices rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Captorra? Captorra offers CRM, lead management, contact management, and client management for organizing cases and relationships. It also includes campaign management and campaign analytics, email management and email marketing with email templates, plus document automation, customizable fields, customizable templates, task management, workflow, and a client portal. Getting Started and Support ### What training and onboarding options does Captorra offer? Captorra provides in person training, live online sessions, documentation, and videos. In person and live online formats can support guided setup and training, while documentation and videos give teams self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Captorra offer? Captorra provides email/help desk and chat support. No reviewer feedback about support is available in the catalog data, so support experience details such as response speed or helpfulness cannot be assessed here. ## Features AI summary Based on 5,388 Lead Management reviews Capterra data shows that buyers of lead management software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **CRM** (**47%**) - **Lead Capture** (**42%**) Captorra includes **Contact Management** and **CRM**, giving sales teams a central place to organize prospect details, track interactions, and manage relationships throughout the pipeline. However, it does not offer **Lead Capture**. Its support for **Contact Management** and **CRM** helps businesses maintain accurate customer records, improve follow-up consistency, and giving teams better visibility into sales activity and relationship history. Customizable Fields 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Task Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Analysis Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Captorra 13 features ### All Features - Analysis: Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Task Management: Create, manage and track all task activities and progression - Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests. --- Get Advice We can help you find the software with the features you need. Features 3.9 (9) 3.9 Based on 9 reviews ## Pricing Value for money 3.3 (8) Basic $200.00 Per Month Value for money 3.3 (8) 3.3 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (16) 4.4 Based on 16 reviews ## User reviews Overall rating 4.2 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(2) 3(0) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Raman V. Solution Architect Used the software for: 3-5 years ### "Very powerful " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2019 Pros Very good software to use and ease to use by any ppl from shopfloor to software giants Cons Nothing much to highlight and no complaints Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager ### "Glen Lerner Injury Attorneys LOVES Captorra!" 5.0 May 17, 2017 PROS: Accountability - Intake and Lead tracking is never easier. All users entries are easily documented and tracked. Entries are date and time stamped, with a very robust AUDIT function on each documented lead or intake. Automation - Certain functions that allow for automation are fantastic. Welcome Letters, Client Information Packages -- all able to be customized to your Firm's specific needs, OR doesn't need to be utilized at all. Compatibility - Works very well with other CRM software - Client Profiles in particular. Web-Based Software - Accessibility for your employees is very high. Have an iPad? Smartphone? Tablet? As long as you have a device with access to the Internet, you have access to Captorra. Simply open any web-browser, go to the specific Captorra URL, and Log-in! CONS: - While accessible via mobile device, it does not yet have a Mobile App. - Monthly cost of License. EXPERIENCE: We at GLEN LERNER INJURY ATTORNEYS have had a wonderful experience working to bring Captorra to our Firm. We believe that the use of this software, particularly in a company that is experiencing growth like ours, has not only increased the effectiveness of our Intake Department; but has also influenced greatly our ability to teach using the analytics collected during the intake process. Information is the new Gold, and this software will give you your moneys' worth. - Want to know who your superstars in your organization are with Clients? - Want to know (if appropriately collected) what advertising you use is most effective? The information you collect is all on the Front Line of your business: from the Clients themselves. How you analyze and utilize that information is up to you and your business. ADDITIONALLY: The people at Captorra really care. They are trying to bring innovation to the Legal industry, and I believe they will not stop with just Captorra. Even the CONS we have listed are being addressed, and probably won't be in the Cons list much longer. They are open and willing to listen to your needs and concerns, and will help you find a solution that best fits your Firm. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: Less than 1 year ### "Expensive and doesn't do everything they promised" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 October 9, 2019 We were very excited about Captorra. The concept was exactly what we needed. However after using it for a year now, our employees are still frustrated by it. They want you to buy licenses for each user, which are expensive, so then the rest of our staff doesn't have access to the system if in a pinch and an intake person isn't available. Plus the training needed is extensive, so it's not worth the time of training all of your employees on it. The concept is great and I really wanted it to work, but it just doesn't deliver. The reports are wonky and they don't have the basic reports ready for you that any firm would need. You have to meet with them to request each report and customize it. They preach that the reporting part of it is what makes it the best solution, but then they don't provide the reports out of the box. Pros Docusign Texting directly from the intake screen. Tracking intakes. Cons Creates duplicate parties in our case management system (when existing clients have a new case). Supposedly integrates with our CM system (Needles), but it's just a data dump. Much time is spent copying and pasting the data into the correct fields each time an intake is converted to a case. Ease of use - too much training needed to be able to use it. Reports aren't easy and have bugs. I don't even look at them much anymore due to the time it takes and data not always being accurate, or graphs being blank. Cost - for what you actually get and all of the time it was supposed to save, but doesn't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Case Coordinator Assistant Used the software for: 1-3 years ### "Happy Customer" 5.0 August 21, 2023 Pros Easy to use. Haven't had any issues yet. Cons I wish the look of the application was a little more updated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer IT Engineer Used the software for: 1-3 years ### "CRM which will keep you going forward with your business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 18, 2022 Captorra as been a great help in reach of clients. Pros Captorra is CRM which comes features like document signature integration and allowing you to customize it on a cloud based software to suit your needs. Cons I have not had any issues with Captorra on my end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: Less than 1 year ### "Needs a lot of work" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 4, 2019 Pros What I liked most about the software was the promises of what we were told it would do. It was supposed to integrate with Needles Case Management software. Cons The fact that its just a data dump, and not even field to field. Like mentioned above, it's supposed to integrate. It does not actually integrate with Needles Case Management. They take the data entered into Captorra and dump it into a single field in Needles. There software also creates duplicate people within Needles. They make it sound like a great software, but for the price they want you to pay, its severely lacking. They don't even give you all the access you need to do your job until you request it. There's no way to tell if you're using all the features you're paying for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Horrible customer service!!! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 19, 2023 Horrible. Pros Avoid this product. They promises things they cannot deliver and then are no where to be found when you have a question. Cons Customer Service is beyond horrible. Can't get a return phone call or email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Excellent company and people at the company. Expensive but helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2017 Organized lead management and follow up Pros It's an easy to use product for our intake team. very good logistics and well thought out. For law firms, it's a far superior choice than developing your own or trying to configure Salesforce Cons I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer adm asst Used the software for: Less than 1 year ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2019 Pros easy use user friendly clear and functions well Cons wish all my software was so nice very user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Capterra Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2019 Pros Simplicity and ease of use. streamlined our teams much needed overhaul and stayed within our budgets Cons It covers all the day to day basic processes that we as a team needed without all the expensive whiz bangs some of the comparators use as a gimmick. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145235/Captorra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.