# Captorra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Captorra the right Lead Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145235/Captorra/reviews --- Captorra 4.3 (18) [View alternatives](https://www.capterra.com/p/145235/Captorra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 10th, 2026 # Reviews of Captorra Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vaidheyar R. Solution Architect Computer Software Used the software for: 2+ years ### "Very powerful " January 10, 2019 4.0 Pros Very good software to use and ease to use by any ppl from shopfloor to software giants Cons Nothing much to highlight and no complaints Review Source JG Jake G. Operations Manager Used the software for: ### "Glen Lerner Injury Attorneys LOVES Captorra!" September 1, 2015 5.0 PROS: Accountability - Intake and Lead tracking is never easier. All users entries are easily documented and tracked. Entries are date and time stamped, with a very robust AUDIT function on each documented lead or intake. Automation - Certain functions that allow for automation are fantastic. Welcome Letters, Client Information Packages -- all able to be customized to your Firm's specific needs, OR doesn't need to be utilized at all. Compatibility - Works very well with other CRM software - Client Profiles in particular. Web-Based Software - Accessibility for your employees is very high. Have an iPad? Smartphone? Tablet? As long as you have a device with access to the Internet, you have access to Captorra. Simply open any web-browser, go to the specific Captorra URL, and Log-in! CONS: - While accessible via mobile device, it does not yet have a Mobile App. - Monthly cost of License. EXPERIENCE: We at GLEN LERNER INJURY ATTORNEYS have had a wonderful experience working to bring Captorra to our Firm. We believe that the use of this software, particularly in a company that is experiencing growth like ours, has not only increased the effectiveness of our Intake Department; but has also influenced greatly our ability to teach using the analytics collected during the intake process. Information is the new Gold, and this software will give you your moneys' worth. - Want to know who your superstars in your organization are with Clients? - Want to know (if appropriately collected) what advertising you use is most effective? The information you collect is all on the Front Line of your business: from the Clients themselves. How you analyze and utilize that information is up to you and your business. ADDITIONALLY: The people at Captorra really care. They are trying to bring innovation to the Legal industry, and I believe they will not stop with just Captorra. Even the CONS we have listed are being addressed, and probably won't be in the Cons list much longer. They are open and willing to listen to your needs and concerns, and will help you find a solution that best fits your Firm. Review Source SJ Stephanie J. Operations Manager Law Practice Used the software for: 6-12 months ### "Expensive and doesn't do everything they promised" October 2, 2019 2.0 We were very excited about Captorra. The concept was exactly what we needed. However after using it for a year now, our employees are still frustrated by it. They want you to buy licenses for each user, which are expensive, so then the rest of our staff doesn't have access to the system if in a pinch and an intake person isn't available. Plus the training needed is extensive, so it's not worth the time of training all of your employees on it. The concept is great and I really wanted it to work, but it just doesn't deliver. The reports are wonky and they don't have the basic reports ready for you that any firm would need. You have to meet with them to request each report and customize it. They preach that the reporting part of it is what makes it the best solution, but then they don't provide the reports out of the box. Pros Docusign Texting directly from the intake screen. Tracking intakes. Cons Creates duplicate parties in our case management system (when existing clients have a new case). Supposedly integrates with our CM system (Needles), but it's just a data dump. Much time is spent copying and pasting the data into the correct fields each time an intake is converted to a case. Ease of use - too much training needed to be able to use it. Reports aren't easy and have bugs. I don't even look at them much anymore due to the time it takes and data not always being accurate, or graphs being blank. Cost - for what you actually get and all of the time it was supposed to save, but doesn't. Switched from [Neos](https://www.capterra.com/p/58931/Neos/) We switched from using intakes in Needles because they didn't have good tracking features and reporting. We also needed the ability to have clients electronically sign and to use text to communicate. Review Source Response from Captorra October 9, 2019 Hi Stephanie. We sincerely appreciate your feedback. We are sorry to hear of your frustrations with the system as we have made a very conscious effort to get your group to utilize the application in the most advantageous way like our other clients. Please always know that we are here to assist in any way we can to improve your experience. BS Brittiany S. Case Coordinator Assistant Legal Services Used the software for: 1-2 years ### "Happy Customer" August 17, 2023 5.0 Pros Easy to use. Haven't had any issues yet. Cons I wish the look of the application was a little more updated. Review Source VR Verified Reviewer IT Engineer Information Technology and Services Used the software for: 1-2 years ### "CRM which will keep you going forward with your business" February 17, 2022 4.0 Captorra as been a great help in reach of clients. Pros Captorra is CRM which comes features like document signature integration and allowing you to customize it on a cloud based software to suit your needs. Cons I have not had any issues with Captorra on my end. Review Source ZB Zach B. IT Manager Law Practice Used the software for: 6-12 months ### "Needs a lot of work" October 2, 2019 1.0 Pros What I liked most about the software was the promises of what we were told it would do. It was supposed to integrate with Needles Case Management software. Cons The fact that its just a data dump, and not even field to field. Like mentioned above, it's supposed to integrate. It does not actually integrate with Needles Case Management. They take the data entered into Captorra and dump it into a single field in Needles. There software also creates duplicate people within Needles. They make it sound like a great software, but for the price they want you to pay, its severely lacking. They don't even give you all the access you need to do your job until you request it. There's no way to tell if you're using all the features you're paying for. Review Source Response from Captorra October 4, 2019 Thanks for leaving your review and feedback Zach. We hate to hear your dissatisfaction with the system as we have numerous clients that use Needles that are extremely satisfied with the solution. Our primary goal with the application is to help firms sign more cases. We are happy to discuss and assist your group in any way possible moving forward. JB Joseph B. Owner Law Practice Used the software for: 2+ years ### "Horrible customer service!!! " May 18, 2023 1.0 Horrible. Pros Avoid this product. They promises things they cannot deliver and then are no where to be found when you have a question. Cons Customer Service is beyond horrible. Can't get a return phone call or email. Review Source EF Eric F. CEO Legal Services Used the software for: Less than 6 months ### "Excellent company and people at the company. Expensive but helpful" June 8, 2017 5.0 Organized lead management and follow up Pros It's an easy to use product for our intake team. very good logistics and well thought out. For law firms, it's a far superior choice than developing your own or trying to configure Salesforce Cons I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there. Review Source Response from Captorra June 8, 2017 Thank you for the kind review and positive feedback Eric! JW Jacqueline W. adm asst Government Administration Used the software for: 6-12 months ### "Great software" April 23, 2019 5.0 Pros easy use user friendly clear and functions well Cons wish all my software was so nice very user friendly Review Source dM david M. CEO Retail Used the software for: Less than 6 months ### "Capterra Review" January 6, 2019 5.0 Pros Simplicity and ease of use. streamlined our teams much needed overhaul and stayed within our budgets Cons It covers all the day to day basic processes that we as a team needed without all the expensive whiz bangs some of the comparators use as a gimmick. Review Source VO Vivian O. Operations Manager Used the software for: ### "Captorra! - Finally a product that helps." September 7, 2015 5.0 Captorra has streamlined our intake process and made our firm more efficient. We were struggling with understanding and truly grasping where our leads were coming from and if we were benefiting from our Marketing. It has greatly increased our ability to track marketing and we can better focus in the areas where our marketing is weak. The system is extremely user friendly and easy to learn. Customer service is excellent and knowledgeable. There is always a team member willing to help and guide you. Review Source JP Josh P. Owner Used the software for: ### "Captorra is ESSENTIAL to my firm!" August 31, 2015 5.0 Captorra runs our law practice. It has enabled us to integrate everything together and automate all our previously manual processes so we can focus even more on serving our clients. Since implementing Captorra our new case sign ups have increased by over 60%. Additionally, their custom software, specialized knowledge of legal intake, and dedication to our success is what makes Captorra a valuable business partner. Review Source Response from Captorra August 31, 2015 Thank you for the kind words Josh! It is a pleasure working with your firm. BN Bonnie N. Administration Coordinator Used the software for: ### "Outstanding and Seamless Solution" August 31, 2015 5.0 Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise. Review Source Response from Captorra August 31, 2015 Thank you for the kind words Bonnie! It is a pleasure working with your firm. DD David D. Partner Used the software for: ### "I've experienced Captorra with three different firms" September 2, 2015 5.0 I've seen Captorra utilized in many different ways. It is versatile and an asset for any law firm looking to modernize their intake system. It creates transparency, and makes the life of any person responsible for intake easier. The tools to convert leads are all there. Anyone who feels otherwise didn't take the time to learn what a powerful tool it is. Review Source JF John F. Owner Used the software for: ### "Captorra is dedicated to my success!" August 31, 2015 5.0 Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member. Review Source CM Crystal M. Office Manager Used the software for: ### "Captorra has streamlined our case intake department" September 1, 2015 5.0 Captorra's automated features have streamlined our intake process and made our firm more efficient in handling high volume case intake. It also makes tracking marketing source production very easy. We appreciate the excellent customer service we've experienced with this company. Review Source TM Thomas M. IT Director Legal Services Used the software for: ### "null" February 26, 2019 5.0 Review Source GL Glen L. Owner Used the software for: ### "Increases sign ups!" August 31, 2015 5.0 Using Captorra is a no brainer. I started signing up more cases immediately. 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