--- title: "Auvik Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Auvik the right Managed Service Providers (MSP) solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145245/Auvik/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Auvik 4.6 (106) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Auvik Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Traffic analysis (TrafficInsights) has been invaluable for troubleshooting bandwidth complaints, and the automated config backups for network devices give us peace of mind and audit-ready documentation.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “That said, the time savings in troubleshooting, the reduction in after-hours emergency calls, and the professionalism it adds to our service delivery make it a net positive investment.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Reporting is functional but lacks the polish and flexibility we need for professional customer-facing reports — exporting and customising report templates feels limited compared to the rest of the platform.“ May 13, 2026 CS Charles S Network AdministratorConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Integrated easily with ServiceNow and we can be more proactive on real time issues“ June 1, 2026 HK Hemin K Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “One of the concerns with Auvik is with the device credentials, more specifically SSH connections, as there are some CLI commands that do not translate well with Auvik, which leads to the occasional issue and has prevented the retrieval of configuration data.“ July 14, 2025 TD Tanmay D Systems AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Auvik is an excellent cloud-based network monitoring tool that provides real-time visibility into network performance.“ February 5, 2025 HK Hemin K Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “cli integration needs more improvement, the web interface for CLI doesn't support all required feature for network engineers“ January 12, 2026 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hemin K. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Auvik is amazing " January 12, 2026 5.0 best Monitoring tool I have ever used. We currently relaying on Auvik alerts as our main monitoring source, I have been using it for almost two years, but I will never think there will be better tool for same purpose. Pros Easy of managing devices, the user interface is cool as you can have visibility to your network in best way. Great monitoring system, alert management, great customer support, one of the best remote access tools I have ever used especially for MSPs, as it makes very easy to add/ manage different sites. Cons cli integration needs more improvement, the web interface for CLI doesn't support all required feature for network engineers Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) Ease of use / Monitoring and alerting features / network mapping Review Source AN Afendi N. Sales Director Computer Networking Used the software for: 6-12 months ### "Auvik Transformed How We Manage Client Networks" May 13, 2026 5.0 Overall, Auvik has meaningfully improved how we deliver network management services to our clients across Malaysia. Before Auvik, network visibility was largely reactive — we were often the last to know about issues. Now we operate proactively, catching problems like interface flaps, config drift, and abnormal traffic patterns before clients even notice. The platform has helped us standardise our NOC processes across all customer sites, regardless of the complexity of the environment. It is not the cheapest tool in the MSP stack, and we do have to be selective about which customer tiers we include it in to keep pricing competitive locally. That said, the time savings in troubleshooting, the reduction in after-hours emergency calls, and the professionalism it adds to our service delivery make it a net positive investment. We would recommend it to any MSP serious about elevating their network management practice, with the caveat that you need to price your packages carefully to absorb the per-device cost model. Pros Auvik's automated network discovery and real-time topology mapping is genuinely impressive — it saves our team hours of manual documentation every time we onboard a new client. The moment the collector is deployed, we get a live, accurate map of the entire network including switches, routers, firewalls, and even unmanaged devices. The multi-tenant dashboard is a huge win for MSP operations, letting us monitor all customer networks from a single pane of glass without constantly switching contexts. Traffic analysis (TrafficInsights) has been invaluable for troubleshooting bandwidth complaints, and the automated config backups for network devices give us peace of mind and audit-ready documentation. Alert quality is also better than most competitors — fewer false positives means our technicians actually pay attention when something fires. Cons Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive. The onboarding learning curve is steeper than expected for junior technicians; the UI looks clean but the underlying concepts around collectors, sites, and device tiers take time to grasp. Reporting is functional but lacks the polish and flexibility we need for professional customer-facing reports — exporting and customising report templates feels limited compared to the rest of the platform. Integration options, while growing, could be deeper particularly around PSA ticketing workflows with tools more commonly used in the Asian market. Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Reason for choosing Auvik The live network map. Ease of use. Cloud based. Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) It is not user friendly and a hassle to setup. Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "Want to Discover Devices? Let's Go!" August 5, 2026 4.0 Having used Auvik in previous network management setups, it proved to be one of the smoothest tools to get up and running. The learning curve is gentle compared to older enterprise options, which makes team collaboration and handoffs much easier. Aside from the higher price tag on larger device counts, the time saved on network troubleshooting and config backups made it a solid asset. Pros The automated network discovery and live topology mapping are easily the best features. As soon as you deploy a collector, it maps out the whole network, which saves huge amounts of manual documentation time. Automatic configuration backups for switches, firewalls, and routers give you great peace of mind. The alerting system is fast, making it easy for team members to jump in and pinpoint hardware bottlenecks or offline access points right away. There is a slight learning curve - but it's absolutely worth it in terms of network security. Patching and bug fixes are released regularly Cons Pricing is based on billable devices, so the subscription cost can stack up fast as your infrastructure grows. The default notification settings can also be pretty noisy right out of the box. You definitely have to spend a bit of time early on tweaking the thresholds so your inbox does not get flooded with low priority alerts. Review Source Harrison K. Help Desk Manager Information Technology and Services Used the software for: 6-12 months ### "MSP NOC Resources Real Review" January 12, 2026 3.0 As a help desk manager/resource who has to work after hours NOC alerts just getting to the correct place in Auvik can be hard but the feature set is amazing. It has everything we need as a small company to make sure our customers stay online. Pros I like how Auvik can just find all network devices and suggest what they are/what they do before I tell it. Cons The complicated interface can be hard to learn when coming from another platform. It was complicated for me personally never using a platform quite like Auvik. Review Source PC Philippe C. It Director Information Technology and Services Used the software for: 1-2 years ### "A very useful network mapping and alerting system" September 19, 2026 4.0 Pros Auvik makes it easy to see get an immediate overview of your network health while allowing you to dig deeper when needed. The alerting options are very detailed and the device configuration features can be a life saver. Cons The initial configuration part can take a lot of time using snmp and custom OIDs specially when dealing with several hundred clients. Review Source TG Thanya G. Technology Support Associate III Information Technology and Services Used the software for: 2+ years ### "Auvik rocks!" April 23, 2026 5.0 Auvik has been reliable, intuitive, and powerful tool, great visibility and automation. I’ll continue recommending it to clients and MSPs. Simply love it Pros I like how easy it's to set up, there's a training portal and Knowledge Base for any doubts or concerns that I have. Easy to deploy and easy to manage, support is very responsive, alerts can be customized or leave as default, how granular permission works and all the integrations it has. Cons There's no way to keep historic data of network devices, if a device goes offline there's no way to track where it was connected to and makes it harder to troubleshoot. Alternatives considered [runZero](https://www.capterra.com/p/201787/runZero/) Reason for choosing Auvik Because of monitoring and enabling of alerts Switched from [Network Detective Pro](https://www.capterra.com/p/194232/Network-Detective/) No visibility over network devices and inventory as needed. Review Source CS Charles S. Network Administrator Construction Used the software for: 1-2 years ### "Constantly growing and top-notch alerting" June 1, 2026 4.0 Really well. Just when we think a feature is not there and we can't do a certain process, it is there in the next update. Continuously growing and adding which makes us feel like we are getting a full money's worth and some. Pros Monitoring and alerting. Recently deployed alerting on our critical servers and network gear. Integrated easily with ServiceNow and we can be more proactive on real time issues Cons Sometimes the support can be unhelpful. However, communication and friendliness is always there. Just sometimes it is playing roulette to get a good or bad support person. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) I was not apart of that decision when we switched Review Source EP Engels P. Sr. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Auvik for Everyone!" August 21, 2025 4.0 Auvik simplifies the IT work cycle from monitoring, troubleshooting, to administration. It presents both high-level correlation and granular root causes in a single management plane. Allowing optimized decision making for both management and administrators. Pros The correlation between events, alerts, and granularity of reports. The customer support is top-tier and speaks to the commitment and understanding of the client-base. Cons Missing automation, and CVE patching. With the partner-level information about EOL/EOS devices, automation of remediation is the next-level frontier missing. Alternatives considered [Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) Reason for choosing Auvik Better integration, and tools over the other products. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Auvik is Next-Gen of Network Management Integration. Review Source RP Russell P. Biomedical Engineer II Hospital & Health Care Used the software for: Less than 6 months ### "“Powerful Network Monitoring with Great Visibility”" September 9, 2025 5.0 Overall, Auvik has given us visibility into our network that we didn’t have before. It’s helped reduce downtime, streamline troubleshooting, and improve security posture. Auvik has become an indispensable part of our daily IT operations. It saves time, reduces headaches, and gives peace of mind knowing the network is being actively monitored. Pros The intuitive interface makes it easy to quickly see the health of the entire network. The monitoring and alerting capabilities are excellent, and the remote access features save a ton of time troubleshooting without having to roll a truck. Reporting is clear and helps justify decisions with leadership. Customer support has been responsive and knowledgeable whenever I’ve needed them. Cons The learning curve can be a little steep at first, especially when digging into more advanced configuration and reporting. Some of the licensing tiers can feel expensive for smaller environments. I’d also like to see a bit more flexibility in customizing dashboards. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[SolarWinds Network Configuration Manager](https://www.capterra.com/p/216635/SolarWinds-Network-Configuration-Monitor/) SolarWinds continued to be too cumbersome and had problematic upkeep. Review Source JH Josh H. Sr Systems Computer Software Used the software for: Less than 6 months ### "Auvik: The best & easiest choice! " June 2, 2025 5.0 Their support, and onboarding was wonderful. They answered all of my questions, helped us through understanding all of our logs and where to configure our devices. Auvik made it delightful to integrate into our infrastructure. I will continue using their product in the future and am now a massive advocate for it. Pros Our low headcount for our team makes it so that we can be spread thin from our projects and constant end user needs. We needed a monitoring solution that was something we could stand up quickly and that had all the features needed to troubleshoot quickly through our network. Standing it up so quickly while having the depth we needed was our absolute favorite! Cons I thought the actual dashboards to be able to display on our TV's was lacking. However, this is a feature they are currently and actively working on and so I feel this is just a temporary con, and know it will get incredibly better on this! Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Auvik Ease of network specific monitoring. While the others were noteworthy, NinjaOne didn't have networking as their primary focus. So networ monitoring felt like an after-thought. Solarwinds was cheaper, but would have taken so much longer to stand up and refine. Review Source EM Eva M. Analyst Helpdesk Level Two Retail Used the software for: 1-2 years ### "Hibbett Retail Inc." July 2, 2025 5.0 clean, useful alerting channels, quick report exporting. clean, intuitive dashboards that make network monitoring straightforward. timely and actionable notifications, which help proactively address potential issues. customizable alert channels: email, SMS, or integration with other systems, enhances visibility, and ensures we're always on top of our network's health without hassle Pros ease of access, usability, flexibility. service now channel alerts auto resolve efficiently and can easily be set for multiple assignment groups based on API flow parameters Cons we had collector issues creating false flags related to a postmortem sent out Time posted Apr 17, 11:58 EDT Components affected Network Mgmt - us4.my.auvik.com Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Auvik helps us Sleep at night!!" February 22, 2025 4.0 I have an overall positive experience using Auvik and working with their support to resolve monitoring issues. Pros Auvik has solved a lot of monitoring issues that we were trying to centralize for a while before we started using. It allows us to rely on a product that monitors different aspects of an organization. Cons Auvik has a hard time logging into devices at times and setting up Smtp to have devices talk to auvik. False alerts with the auvik collector create noise. Review Source KR Kerzell R. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Auvik MSP Review" April 17, 2025 4.0 Overall, my experience has been positive, and I have enjoyed using the products. However, I hope to see some changes to the UI to make it more user-friendly. Pros The network monitoring, the detailed knowledge base, aand the ease of use for the product Cons It can sometimes feel clunky, the UI needs some work, not always as intuitive as it could be. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "High quality service that helps me do my job faster" November 29, 2024 4.0 High quality website and interface. Helps me do my job faster. Pros High quality website and interface. Helps me do my job faster. Cons Need to provide credentials to various devices but that is normal from any similar service. Review Source JM Jorge M. Operations Director Information Technology and Services Used the software for: 6-12 months ### "Auvik has enabled us to do a complete transformation of our network monitoring and management" August 4, 2020 5.0 Most of the time we've received an excelent support on both commercial and technical sides. At the very beginning it surprised us how the people at Auvik were 100% reluctant to enable a proof of concept for a customer. Now we got used to this not being an option as we have with other vendors. Technically, Auvik has enabled us to transform a lot of our network and IT operations processes, we are more efficient and effective, both on the management and on incident response. So, even if we don't get the best licensing model, the product is worth the price. Right now we are deploying the API to automate some processes, which will increase even more the value we are getting from Auvik. Pros Auvik's multi-tenancy, the deployment model using local collectors, Auvik's API, and the way Auvik discovers networks and then shows the network diagram. Cons Being forced to get advanced traffic insight licensing for all the devices on a tenant, when it makes sense to get it only for some of them. Also, being forced to a 40 nodes with basic licensing. It would've been a lot better for us to get only 30 and maybe 15 advanced licensing add-ons. Also, having to pay licensing for customer proofs of concept. We would like to have independent roles for network, security and server managers. Reason for choosing Auvik We never consider another option. We chose Auvik as a complement not as a replacement. Review Source Matt B. Director of Technical Services Information Technology and Services Used the software for: 6-12 months ### "Easy to configure network monitoring. Starts gathering data within minutes!" May 15, 2018 5.0 early identification of network changes and potential configuration issues. Pros Good basic info right out of the gate. With some additional credentials and network device configuration, you can get even more data and even back up switch and firewall configs automatically. Worth every penny at the clients where it is deployed. Cons Can be difficult to remove devices once they are in discovered. sometimes get alerts for devices the service has deemed as critical when they really are just end-user equipment. just takes some additional tweaking to clear those up. it's just expensive enough that i have to be somewhat selective about where i deploy it. Review Source VR Verified Reviewer Principal Enterprise Architect Used the software for: 1-2 years ### "Very good software driven by a stellar team of devs." January 4, 2018 5.0 Pros Easy to setup and configure and get visibility into client networks. The product guides you through the setup and implementation in an efficient manner. Cons Would like better functionality around snmp traps and would like to have the ability to capture network data that is tied to a name within their flow protocol, for example would like To see google.com instead of the IP for a google server. Review Source PA Pruteanu A. Freelancer Computer Software Used the software for: 6-12 months ### "Network Monitoring: A Game-Changer" February 4, 2022 5.0 In our atmosphere, Auvik has been a game-changer. We can now see all of our connections, traffic, and configuration in one place. We can now see what or who is creating the traffic when someone reports "the network is slow." It even alerted our team to a network loop that we weren't aware of on a handful of occasions. So far, I'm really enjoying it! Pros Adding a scanner is a straightforward process that may be completed silently using the CLI. This makes RMM deployment a breeze. Furthermore, unlike some other vendors' products, the scanner is quite light and only scans the subnets and devices you give it permission to (even if it believes there's another device it could get to). Updates in real time Network metrics on a central gateway are rather simple to set up and use. Cons Unless you're following specific stories/use cases, navigating the UI is challenging. Furthermore, data exporting can be a pain. The WMI login mechanism is especially odd in that it appears to remove valid logins from the list anytime a computer shuts down, making it difficult to tell how many there are. Additional documentation would be beneficial. More competitive pricing is possible. It isn't compatible with all network devices. Review Source CK Corey K. President CEO Computer Networking Used the software for: 1-2 years ### "What you need to provide complete Managed Services to your customers!!!! " June 21, 2017 5.0 In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Now with Auvik we can truly offer Managed Network services quickly and better than ever, We can actually sleep better at night because our customers have Auvik on their networks and we are really taking care of the network. Pros I like how easy it is to install, setup, and use. I had it running in about 20 minutes... I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly. Cons Has a lot of flexibility can get lost in the many different options, but once you get familiar with it is easy to use and take advantage of the advanced features. Review Source VR Verified Reviewer Director of Marketing and Communications Used the software for: 6-12 months ### "Great Monitoring System" May 17, 2018 5.0 Pros This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product! Cons Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good. Review Source VR Verified Reviewer Director of Managed Services Used the software for: 6-12 months ### "Go from 0 to visualized in 20 minutes" January 8, 2018 4.0 Pros The visualization of the network is about as simple as it gets. The setup is very easy. Not many hours involved in getting to the end goal. Cons Some basic features are missing, like being able to manually deleted a network element, instead of waiting for it to age off. Review Source Arthur H. Systems Engineer Used the software for: 1-2 years ### "This has made our job as an MSP so much easier" February 15, 2018 5.0 Pros The way it goes out and finds every thing on the network is fantastic. We can on-board a new customer much quicker than we used to. We can quickly hunt down a device that is consuming a lot of bandwidth. The backups of configs is very useful. Cons It is a little expensive and is sometimes hard to pass this cost onto our customers. We have had instances of the probes slowing down customer networks. Review Source JH Jeff H. Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "We have had a great experience using Auvik to monitor and manage our MSP environment." January 4, 2018 5.0 Easily managed infrastructure monitoring and managing of clients. It is cloud based so it requires little of the client's resources to setup and use the product. Pros The software is easy to setup and get functional monitoring in a very short time. Configuring alerts and management functions makes the product even better to use and recommend. Cons Sometimes the mapping function behaves a little strange and you need to adjust manually interconnections or the order of uplinks. Review Source VR Verified Reviewer Junior systems engineer Used the software for: Less than 6 months ### "Auvik has made work more productive with its organized interface that is unique compared to others" May 15, 2018 5.0 I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away. Pros What I like most about this software is its ability to show the user visual representations of the data Cons What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices. Review Source MK Matt K. Systems Engineer Used the software for: 6-12 months ### "Amazing product with an over abundance of features. Excellent service when things go sideways." January 4, 2018 5.0 Pros Incredibly in-depth piece of software that allows reatime tracking of network and infrastructure assets. Amazingly scalable to any infrastructure. Excellent for Root Cause Analysis and network tracing. Fantastic, knowledgeable, friendly support. Cons Can be cumbersome over slow link WANs (10Mbps point-to-point). Some ConnectWise integration breaks. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.