# Page 2 | Auvik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Auvik the right Managed Service Providers (MSP) solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145245/Auvik/reviews --- Auvik 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Auvik ## Showing most helpful reviews Showing 26-50 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Network Monitoring tool" July 14, 2025 5.0 Overall, my experience with has been completely positive. It is a fantastic tool for network visibility and proactive monitoring. The user-friendly platform has provided us with real-time visibility to work faster through network issues. I have had some minor challenges with CLI parsing and credentials, but there are more positives than negatives to Auvik. Auvik has certainly changed the way we manage and maintain our clients' environments. Pros does a great job in the discovery and mapping of the network infrastructure. Site separation is one of the best features, as it easily allows for managing networks across sites. The automatic network subnet scanning feature is highly efficient, it identifies connected devices in a very timely manner while keeping the topology updated in real time. The network alerting and detailed insight into the network has been extremely helpful for preventative troubleshooting. Cons One of the concerns with is with the device credentials, more specifically SSH connections, as there are some CLI commands that do not translate well with Auvik, which leads to the occasional issue and has prevented the retrieval of configuration data. Review Source CS Charles S. Network Administrator Construction Used the software for: 1-2 years ### "Constantly growing and top-notch alerting" June 1, 2026 4.0 Really well. Just when we think a feature is not there and we can't do a certain process, it is there in the next update. Continuously growing and adding which makes us feel like we are getting a full money's worth and some. Pros Monitoring and alerting. Recently deployed alerting on our critical servers and network gear. Integrated easily with ServiceNow and we can be more proactive on real time issues Cons Sometimes the support can be unhelpful. However, communication and friendliness is always there. Just sometimes it is playing roulette to get a good or bad support person. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) I was not apart of that decision when we switched Review Source PC Philippe C. IT Director Information Technology and Services Used the software for: 2+ years ### "Powerful and reliable network monitoring for MSPs" February 25, 2026 4.0 The overall experience is good once the product is well configured at a client, it also integrates well with Connectwise RMM Pros gives a quick overall view of the network. It's great for fast troubleshooting and insight. Also, the network device config backups can be a life-saver in critical situations. Cons We found that support can sometime be a little slow to respond when correcting bugs liked to the GUI. Review Source LG Lydia G. Centralized Services Engineer Information Technology and Services Used the software for: 2+ years ### "Nothing But Positivity!" May 6, 2025 5.0 Overall, my experience with has been nothing but positive - If I run into issues, the support staff is there to answer my questions and help resolve my issues quickly and efficiently. I love the topography map and its export abilities! And I very much love the resource library and training tools available, as well as the Idea Portal! Pros I like that the tool is intuitive - it's user-friendly and has plenty of resources to help guide you when you're stuck. I also very much appreciate the support staff who handle chat support and tickets for a wide range of issues on the regular. Cons Sometimes the tool can be a little bit buggy, especially after maintenance windows. Review Source VR Verified Reviewer Special Operations Information Technology and Services Used the software for: 2+ years ### "Auvik is a fantastic tool to have in your stack." July 28, 2025 5.0 is a fantastic tool to have in your stack. The software has saved me many hours of troubleshooting, configuration recovery, and looking up how to access a device (since anything CLI can be directly managed in the GUI). It is well worth the cost and effort whether you are an MSP/MSSP/TSP or managing your own network. Pros The pricing model, device discovery, and integrations are all top notch. This is a must have for network visibility. Cons There is quite a bit of setup to get everything configured correctly. It also is nowhere close to set it and forget it type tool. But then again, that would defeat the purpose of what you are trying to accomplish. Review Source MS Mark S. Technology Coordinator Education Management Used the software for: 6-12 months ### "Auvik is amazing!" March 17, 2025 5.0 Overwhelmingly positive! Besides the amazing product and services, the staff is amazing. I can honestly say that I've never dealt with a nicer customer service team. And even above that was the sales/onboarding team. Just a great experience. Pros 's dashboard is an immensely helpful space to get a quick status of my network. My favorite feature is the built-in remote access to my printers and switches. Of course the best overall feature is the timely and highly customizable alert setup. Cons I wouldn't say this is a con so much, but for me, the network map export options are a little limited. I prefer to work with native Window apps for security reasons, but I had to link up with Lucid to get a good and useable view of my map. This could likely be an issue with my understanding of the process though. Alternatives considered [SolarWinds Network Configuration Manager](https://www.capterra.com/p/216635/SolarWinds-Network-Configuration-Monitor/) Reason for choosing Auvik Pricing initially. has pricing for K-12 that couldn't be beat. Also, they had negotiable terms for the trial and payment windows to match our grant funding. Review Source GS Greg S. System Analyst Education Management Used the software for: 1-2 years ### "Great tool for large network evironments" June 18, 2025 5.0 I'm extremely satisfied with , it is a very useful tool. I would highly recommend this product to other Technology evironments. Pros Alerting system on critical devices within the organization allowing our company to fix the issues prior to it become a major problem Cons Some of the network mapping bleeds into other networks thus not giving a correct picture of that network Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Auvik Pricing was the key option but also the ability to have mutilple sites separated but still apart of the organization. Review Source RN Randy N. VP Professional Services Information Technology and Services Used the software for: 1-2 years ### "Easy to uset Network Monitoring and Management Platform for MSPs" October 23, 2025 5.0 Pros The user interface is intuitive making the learning curve quick to configure monitoring and alerting. Their front-end integrates via SAML, so security and identity can be managed easily. The support of multiple manufacturers for config backups is impressive. Cons As for cons, we haven't found anything so far that we can't do with the tool that we need to in support of our managed services. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Auvik helps us Sleep at night!!" February 22, 2025 4.0 I have an overall positive experience using and working with their support to resolve monitoring issues. Pros has solved a lot of monitoring issues that we were trying to centralize for a while before we started using. It allows us to rely on a product that monitors different aspects of an organization. Cons has a hard time logging into devices at times and setting up Smtp to have devices talk to auvik. False alerts with the auvik collector create noise. Review Source VR Verified Reviewer Network and System Engineer Computer & Network Security Used the software for: 2+ years ### "Great network RMM" May 20, 2025 5.0 Pros Best tool for multi-vendor live network map and diagnostics there is. Filtering by Layer 3 vs Layer 2 gives you great flexibility, and historical snapshots let you see what changed over time Cons Some vendor support was better than others. This makes the tool hard to rely on at times. Credential management for device monitoring and administration was also a weak point. Review Source TD Tanmay D. Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "Best network monitoring tool overall " February 5, 2025 5.0 is an excellent cloud-based network monitoring tool that provides real-time visibility into network performance. Its automated network mapping and customizable alerts make troubleshooting fast and efficient. The remote management capabilities and configuration backup features save time and enhance security. Overall, Auvik has streamlined our network operations and improved performance monitoring. Highly recommended for any IT team looking for a reliable and user-friendly solution. Pros alerting automation map generation customization in alerts network mapping realtime visibility Cons reports can be better , like the integration with power BI but it needs to be streamlined, Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Datto was not giving accurate data and false alerts Review Source JW Josh W. IT Professional Information Technology and Services Used the software for: 1-2 years ### "Great product" March 31, 2025 5.0 Wonderful product, wonderful support team, and easy to use. Pros The map and document export for switches - saves tons of time for documentation. Cons Sometimes it gets devices wrong although it is mostly correct. Review Source JY Joseph Y. Director of Technology Education Management Used the software for: 6-12 months ### "Great Platform" March 18, 2025 5.0 Awesome platform overall, no major complaints or issues. Pros Automatic network mapping and ease if use. Cons A little bit more per year than other competitors but that tradeoff is worth the price. Wish they had a mobile app for easier viewing on the go. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Wanted something cloud based that was easier to manage and use day to day. Review Source PV Paul V. Head of Operations Information Technology and Services Used the software for: 1-2 years ### "Auvik Is a Great and Reliable Network Monitoring Solution" December 8, 2024 5.0 Pros is an amazing network monitoring solution that suit our needs. I like the capabilities and simplicity of Auvik. Cons I have zero reasons to dislike . Auvik is incredible. Switched from [Fulcrum](https://www.capterra.com/p/136604/Fulcrum/)[REACH](https://www.capterra.com/p/145943/REACH-Media-Network/)[Inspection Support Network](https://www.capterra.com/p/144012/Inspection-Support-Network/)[D5 Render](https://www.capterra.com/p/10005615/D5-Render/)[CS-Cart Multi-Vendor](https://www.capterra.com/p/172642/CS-Cart-Multi-Vendor/) has exceptional features that work so well for us. Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 1-2 years ### "Great tool for Network monitoring " April 25, 2025 5.0 My experience was great, and I believe is the best tool to monitor Network equipment Pros Monitoring our network infrastructure was a mess before we used , it helped us to maintain it and saved us from some incidents Cons I believe we had an issue with the price, so we had to limit our team to one service account Switched from [LogicMonitor](https://www.capterra.com/p/113371/LogicMonitor/) provided us with better monitors and dashboards Review Source MV Marian V. Community Manager Marketing and Advertising Used the software for: 6-12 months ### "I like Auvik" April 4, 2025 5.0 It's an amazing tool that helps you to track the work of all the members of the company, is super helpful for companies that work with people in other states or even contries. Pros It's super useful for companies that work remote. Cons It's not easy to use at first, but you can learn. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "High quality service that helps me do my job faster" November 29, 2024 4.0 High quality website and interface. Helps me do my job faster. Pros High quality website and interface. Helps me do my job faster. Cons Need to provide credentials to various devices but that is normal from any similar service. Review Source CB Colin B. Technical Support Education Management Used the software for: 6-12 months ### "Great for network overview" February 19, 2025 5.0 Pros The network map was extremely useful, and being able to search all the devices on the network by category came in handy quite a bit. Cons Sometimes it could be a little slow to load in certain browsers, but it wasn't a major issue at all. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 6-12 months ### "Streamlined Network Management" July 7, 2024 5.0 Pros It automatically mapped out our entire network, saving me hours of manual work. Cons It took me a while to configure all the network devices correctly. Review Source VR Verified Reviewer MIS Director Mental Health Care Used the software for: 1-2 years ### "Auvik is Ok, but probably wasn't for us. " April 4, 2023 3.0 We have a distributed network and found that while it give me a lot of info, it's also a LOT of info and requires a lot of tuning to make it manageable. The costs associated with and how they price things is more than we prefer. We probably aren't the target market though and I'm sure Auvik will work out better for others. Pros There is a LOT of data that it captures and displays. You can see much in the dashboard and the various sub sections have a lot of detail on the individual devices. Cons The interface is VERY busy. To the point that there is almost too much data. It takes some work to get things in a place you want them to be and can be expensive. The interface isn't very intuitive, but it does perform well. Review Source Aleksandr Y. COO Information Technology and Services Used the software for: 1-2 years ### "Great tool for network monitoring " March 28, 2024 5.0 Pros the ease of being able to monitor all of our managed locations through a single dashboard Cons its a pricey services and requires additional investments beyond just the software to operate Review Source RR Rick R. President Information Technology and Services Used the software for: 1-2 years ### "Helps Provide Solid Network Management Functions for an MSP" March 25, 2019 5.0 Pros The software is subscription based and only requires that a collector service be installed and running on a windows machine in the network to manage. This makes deployment quite easy and quick to put in motion. The discovery function is pretty straightforward and begins building an inventory and topology right away. Once you get managed devices set up with SNMP and login credentials, the topology starts to shape up and configurations start getting backed up. We integrate this with our PSA system and the ability to do bi-directional ticket creation and closure works quite well. This is a solid product for MSPs and makes the management of multiple customer networks workable. Support is available via chat and they are responsive. Cons It takes some work with the network devices to get more complex topologies corrected. Sometimes, no matter if SNMP and login is showing as correct the topology will not show accurately. Although chat is responsive for support, most of the time they will have to create a ticket for more complex items and get back with you. Large networks are hard to view i the limited space, an ability to zoom with the a mouse scroll wheel would be really helpful. Also, when searching for a device on the map, it would be nice to have it zoom into that device. Review Source Girish P. Key Account Manager Financial Services Used the software for: 2+ years ### "Sauper useful and fastest in the segment" August 22, 2022 4.0 Has been accurate and fast very happy. Pros Veyr fast on alert and setup. Easy to give access and approval. Cons Cost is a little higher side will be difficult for startup. Review Source JM Jorge M. Operations Director Information Technology and Services Used the software for: 6-12 months ### "Auvik has enabled us to do a complete transformation of our network monitoring and management" August 4, 2020 5.0 Most of the time we've received an excelent support on both commercial and technical sides. At the very beginning it surprised us how the people at were 100% reluctant to enable a proof of concept for a customer. Now we got used to this not being an option as we have with other vendors. Technically, Auvik has enabled us to transform a lot of our network and IT operations processes, we are more efficient and effective, both on the management and on incident response. So, even if we don't get the best licensing model, the product is worth the price. Right now we are deploying the API to automate some processes, which will increase even more the value we are getting from Auvik. Pros 's multi-tenancy, the deployment model using local collectors, Auvik's API, and the way Auvik discovers networks and then shows the network diagram. Cons Being forced to get advanced traffic insight licensing for all the devices on a tenant, when it makes sense to get it only for some of them. Also, being forced to a 40 nodes with basic licensing. It would've been a lot better for us to get only 30 and maybe 15 advanced licensing add-ons. Also, having to pay licensing for customer proofs of concept. We would like to have independent roles for network, security and server managers. Reason for choosing Auvik We never consider another option. We chose as a complement not as a replacement. Review Source Chris M. IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator Information Technology and Services Used the software for: 1-2 years ### "Best tool we use" January 13, 2019 4.0 We have been using this software for about a year now as a MSP. It's great. Any network issue pops up, we just go to , and we can usually pinpoint it to a specific device, or network connection. Not long ago, we had the primary DC that authenticated all vpn traffic go down. i could not remote into the network. However, we were able to use Auvik to create a new VPN tunnel into one of the servers and then get everything fixed from there. You can back up, and do change control on all your network devices. It's easily worth the cost in time saved troubleshooting issues on the network. Pros Great insight into all parts of your network. Allows you to open vpn tunnels into network. Great at being able to map out all devices and your network. Cons It's intimidating at first, until you learn how to use it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.