# Page 3 | Auvik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Auvik the right Managed Service Providers (MSP) solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145245/Auvik/reviews --- Auvik 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Auvik ## Showing most helpful reviews Showing 51-75 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Joshua D. Tier 1 Helpdesk Technician Information Technology and Services Used the software for: 1-2 years ### "Auvik in a Helpdesk Environment" September 8, 2022 5.0 I am happy to use it everyday and it has quickly become a valuable tool that assists with most problems I am faced with. Pros I really enjoy the large amount of information that can be parsed through with this tool in a very simplistic and easy way. The reporting is very extensive as well. Cons The biggest con isn't with the software itself but with the certification. The training and questions do not seem to apply that much to the everyday use of the product that I have observed. Review Source Matt B. Director of Technical Services Information Technology and Services Used the software for: 6-12 months ### "Easy to configure network monitoring. Starts gathering data within minutes!" May 15, 2018 5.0 early identification of network changes and potential configuration issues. Pros Good basic info right out of the gate. With some additional credentials and network device configuration, you can get even more data and even back up switch and firewall configs automatically. Worth every penny at the clients where it is deployed. Cons Can be difficult to remove devices once they are in discovered. sometimes get alerts for devices the service has deemed as critical when they really are just end-user equipment. just takes some additional tweaking to clear those up. it's just expensive enough that i have to be somewhat selective about where i deploy it. Review Source Garry A. Vice President Used the software for: 1-2 years ### "Totally love Auvik! It has changed the way we manage networks!" November 21, 2017 5.0 Pros Remote access to routers/switches/devices that do not have their own cloud management. Custom alerting. Integration with our Autotask, our PSA (Ticketing) system. Dynamic network maps. Layer 1 to Layer 3 visibility. Cons Some of the MIBs are not fully developed yet. As a relatively new product in the market there is some maturity to come as products are added and integrations and support deepen for existing products. Review Source Corey K. President Used the software for: 1-2 years ### "Very positive and great tool to have in my toolbox" January 4, 2018 5.0 Allows me to have a huge added benefit to my end customers. Pros Ease of use and very simple to setup and get valuable and useful data for you and your customers. I have tried several other tools and nothing works this good and this fast out of the box. Cons too many knobs to turn can get into trouble is you over tweak and not understand what you are doing. You just need to attend their awesome training and you will keep yourself out of the woods Review Source VR Verified Reviewer Principal Enterprise Architect Used the software for: 1-2 years ### "Very good software driven by a stellar team of devs." January 4, 2018 5.0 Pros Easy to setup and configure and get visibility into client networks. The product guides you through the setup and implementation in an efficient manner. Cons Would like better functionality around snmp traps and would like to have the ability to capture network data that is tied to a name within their flow protocol, for example would like To see google.com instead of the IP for a google server. Review Source PA Pruteanu A. Freelancer Computer Software Used the software for: 6-12 months ### "Network Monitoring: A Game-Changer" February 4, 2022 5.0 In our atmosphere, Auvik has been a game-changer. We can now see all of our connections, traffic, and configuration in one place. We can now see what or who is creating the traffic when someone reports "the network is slow." It even alerted our team to a network loop that we weren't aware of on a handful of occasions. So far, I'm really enjoying it! Pros Adding a scanner is a straightforward process that may be completed silently using the CLI. This makes RMM deployment a breeze. Furthermore, unlike some other vendors' products, the scanner is quite light and only scans the subnets and devices you give it permission to (even if it believes there's another device it could get to). Updates in real time Network metrics on a central gateway are rather simple to set up and use. Cons Unless you're following specific stories/use cases, navigating the UI is challenging. Furthermore, data exporting can be a pain. The WMI login mechanism is especially odd in that it appears to remove valid logins from the list anytime a computer shuts down, making it difficult to tell how many there are. Additional documentation would be beneficial. More competitive pricing is possible. It isn't compatible with all network devices. Review Source Adam C. Technical Solutions Engineer Used the software for: Less than 6 months ### "We love the added visibility into our client networks that Auvik has provided. " May 17, 2018 4.0 \- Improved visibility into client networks - Lower MTTR for client issues - Internal efficiency gains - Improved client satisfaction - Quick, simple deployment and onboarding of MS clients Pros One Word: Simplicity. Auvik excels at quickly building out a detailed view of our client environments. Often times we'll perform a POC demonstration and point out issues that may exist that the client was not even aware of. We've also found that the additional level of detail saves our employees time when tracking down a problem which creates improved customer satisfaction and also internal efficiencies. Cons I feel the Kentik/Netflow capabilities could be greatly improved upon. Netflow can be incredibly valuable in determining the source of excess traffic and we'd love to utilize that feature once it's improved upon. Otherwise, keep growing the platform, we love what you've done so far. Review Source NS Nirmesh S. Network Engineer Computer Networking Used the software for: 1-2 years ### "Auvik : Outstanding Remote Network Monitoring" June 14, 2021 4.0 Auvik has been very good in terms of disaster management and rectifying any kind of infrastructure issue which the team encounters. If there any performance issue due to the network, we can monitor that as well and helps the business with the load tests and we can evaluate the business capability, as per the needs. Pros Auvik is a network remote monitoring and network management tool, which helps poll network 24\*7. It uses multiple different protocols as per the availability to poll the devices, which helps to narrow down troubleshooting when you are rectifying any issue in the network infrastructure. Cons If the network could be monitored via a mobile application like Android and iOS platforms, then it would have been very convenient for the network administrator to take immediate steps if needed. This way the engineers can access the infrastructure anywhere, anytime. Review Source VR Verified Reviewer Systems Administrator Computer Software Used the software for: 2+ years ### "Sexy network monitoring" November 20, 2018 5.0 Pros We use Auvik internally to manage and watch over all our network infrastructure. It does such a good job at providing us with a dashboard to gain some insight into our switches and such and does so in a very pretty way. We've used it multiple time to track down problems and see when things aren't working correctly. Cons I have no complaints about Auvik, it's been rock solid. Their support is great too! Review Source KM Kevin M. Global Information Technology Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Monitoring at its best" July 27, 2021 5.0 Real time alerting has been something that we have done without in the past due to cost. Auvik was the perfect mid-tier priced solution to get us in the door and still allow us the opportunity to grow into a global product that we could use at all of our locations. Pros Allows a quick glance at the network with an easy method to search for devices in a complex network. Setup and onboarding was very streamlined and thorough. So far support has been very knowledgeable and helpful. Cons I would to be able to export the documentation to Visio and I need to spend more time fine tuning the alerts. Starting to overlook the alerts because we get so many. I would also like to have built in Text Messaging Alerting for escalated issues. Alternatives considered [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reason for choosing Auvik Pricing and setup where the standout features for us. Review Source Andrew H. Network Operations Manager Used the software for: Less than 6 months ### "Auvik fits our needs as an MSP perfectly. It integrates well with ConnectWise Manage and Automate." January 8, 2018 5.0 ConnectWise Manage (alert ticketing) and Automate integrated network device monitoring. Pros Ease of use and integration with ConnectWise Manage and Automate are the biggest positives. We migrated from a competing cost equivalent solution in about a quarter the time it took us to set up that competing solution and have way better integration. When compared to competitors, Auvik is priced competitively. Onboarding training was great and did not cost us extra to train multiple pools of staff. Cons We had some billing issues that were resolved and the billing structure is too complex. Found out after the fact that we were being charged for every switch discovered at the moment of discovery, but only wanted to manage core devices. The issue was worked out, but it took time. Review Source Adam P. Owner Used the software for: 1-2 years ### "Owner" May 17, 2018 5.0 Pros The graphical representation of the network is definitely the best part. However, the alerting and management of the devices is also fantastic. Cons The speed of the web interface is frustrating at times and trend reporting is missing completely. Review Source Sean B. Vice President Advanced Services Used the software for: 6-12 months ### "My experience with Auvik has been very good. " May 14, 2018 5.0 Pros It makes onboarding new customers easier for less experienced engineers as it does a good job of finding devices and directing them to put in credentials to manage. It makes the entire network more "visible" A) with the diagram it draws but also the constant discover of network devices. I also love the automatic configuration backups of switches/routers and the versioning. I also love the visual of being able to quickly figure out which port something is plugged into. it takes that burden off more experienced staff. Cons No cons per se, but I would love to see more SNMP based hardware monitoring to help us catch hardware failures. Review Source Chad O. Systems Engineer Computer Networking Used the software for: 6-12 months ### "Great Software" November 21, 2017 5.0 Pros Monitors and alerts work great with callback to Autotask PSA. Drill down into the port level is excellent. It backs up your configurations and monitors changes. Cons Can be annoying out of the box. You need to spend the time to customize the alerts to not tell you a printer is out of paper. Review Source MS MUHAMMAD S. IT Coordinator Information Technology and Services Used the software for: 6-12 months ### "Network Police" December 27, 2018 5.0 I really really love this application. Pros Auvik is really good network monitoring App. It creates a graphical topology of your network that gives you better visibility. You can see and manage switched, routers, Access points, and end points. Its cloud-based and can be accessed from anywhere. It also sends notifications as per your set criteria like printer out of paper, network device offline etc. You can add multiple clients under one account. It also detects and sends notification in case of the loop that is a lifesaver if you have a huge network. Cons It doesn't support unmanagable switches so no alert and straight forward loop detection. Review Source RP Rusty P. Sr Engineer Information Technology and Services Used the software for: Less than 6 months ### "Auvik is a good product because it is backed by good people. " January 4, 2018 5.0 monitoring of customer networks Pros \- Easy to setup (the data collector service can run on any windows machine) - Web based client (nothing to install; does not require java) - Support is just a chat away (they answer pretty quickly) - Nice people! - NetFlow support (requires separate license, per device) - Support for 2-factor authentication - Multi-tenancy works well - It backs up copies of router configs automatically - The ability to compare 2 configs to see what changed is awesome - They support the Meraki Cloud devices - You can exclude IP ranges from scanning - You can give customers read-only access to console Cons \- NetFlow is locked down by public IP address; to send all NetFlow data from a single public IP you have to build a Linux VM that acts as a proxy for all NetFlow data - NetFlow support for some devices (Cisco ASA) requires a Linux VM for each device (yes, that is a separate Linux VM for each ASA; not a problem if you only have one). - the license for NetFlow on the Linux VMs is only good for six months and there is no alerting or auto-renewal (it will just stop collecting data and it may be awhile before anyone notices) Review Source SC Sam C. COO Used the software for: 1-2 years ### "A true value add to our support roles, helps us map out a network easily to support" May 10, 2018 5.0 Pros Network map Network inventory Alerting Integration with ConnectWise Configuration Backups Support willing to add additional OIDs for items Up time on system is very reliable Awesome and friendly staff Cons Limited on alerting types Integration with Connectwise limited and adds special characters in summary line of every ticket Auvik has a hard time identifying some network types and thinks there are unknown switches which do not exist and makes it hard to troubleshoot and correct Issues with Aruba wireless access points when they are on DHCP and renew leases Issues using remote browser on some series of Dell switches Review Source RL Ross L. Used the software for: ### "Auvik: Good Not Great" March 15, 2017 4.0 Auvik is a good product with a fantastic premise, when you start to realize the full capabilities you begin to understand how it could best be utilized. Working with Auvik feels like I'm working with Next Generation technology, that just isn't mature yet. While the product is great, it still feels like it is in it's infancy, it does a fantastic job of hooking right into SNMP data that you set but there are some major downfalls that inhibit us from using it on a larger scale. The need for new features are identified quickly but implemented slowly. We've been working with Auvik for around 6 months and they still have not added; 2FA administration capabilities (cannot remove my own users devices from their accounts), Vanity URLs for site logins, RBAC (Role Based Access Control) for users and groups (no groups available at all currently, lack of multiple sets of credentials (would like different privilege level SSH logins to my devices based on group membership etc). In my eyes those features list above are must-haves before I would rank Auvik as an excellent tool, in a larger environment it's just too cumbersome to manage everything individually. Negative aspects aside Auvik blows other utilities out of the water that I've utilized. The ability to SSH into a network device from anywhere over browser is extremely convenient but the true value in my eyes comes from the configuration backups and line differentials to see what has changed. All that being said, I would still opt to include Auvik into any network I expect to manage, but so far the comments above are what keep me from pushing it everywhere, I would simply spend too much time managing the users and permissions. Review Source Samer H. System Engineer Used the software for: Less than 6 months ### "Very innovative product that provides new aspects in troubleshooting process" May 16, 2018 4.0 Ease of viewing network devices and their related configuration in a production environment. Pros The fact that you can view network topology derived from production environment and live equipment. Details describing network elements and their interface configuration. Real time problem and alerts reporting. Cons The search functionality in the software needs to be improved as when viewing large scale networks, user gets lost between tiny viewed network elements. Experienced slowness when using search as well. Review Source JM Jason M. Services Manager Information Technology and Services Used the software for: 6-12 months ### "Amazing tool that pays for itself" May 10, 2018 5.0 Makes it much easier to identify devices, can search by MAC address, IP, manufacturer, device type, etc. Shows how all the devices connect together through a nice visual mapping of the network. We often go to Auvik for a variety of issues and to find information. One time we had an issue with a SonicWALL and we exported the config from Auvik, factory reset the SonicWALL, and imported the config with no problems. Pros Amazing feature set, easy to use (for users), low overhead on collector, great search options, some firewall image backups, embedded web and terminal interface for devices, nice multi-tenant environment, great visual mapping Cons Portal is a bit slow to load, no native Hyper-V collector, a little complicated for learning how to administer, unable to embed or download visual map Review Source ST Stephen T. Service Team Lead Information Technology and Services Used the software for: 6-12 months ### "Auvik Review" March 18, 2017 5.0 Auvik has been great from the moment I spoke to the staff at a peer group meeting. We setup a demo of the functionality of Auvik and then decided to test it out a couple of client sites on a trial basis. We were happy with what we saw and decided to purchase 100 licenses for use. We plan to roll it out across all of our clients eventually, but for now we use it in some of our larger environments where we need insight into what is happening from the networking side. We had never really used a product like this before and we are seeing some good returns on it from our engineers who have been able to use it to identify issues and cut down on the amount of time it takes to diagnose a problem. We are still learning how to best utilize it as far as alerting and some of the functionality it offers, but Auvik has training classes available that they encourage you to attend and run every couple of weeks. Overall, I would highly recommend Auvik and I look forward to continuing to grow our use of it. Pros It's easy to configure initially and is able to pull a lot of information for being so easy to run on a client's network Cons It can get a bit pricey Review Source VR Verified Reviewer Senior Solutions Consultant Used the software for: 6-12 months ### "Auvik has been great and easy to demo for customers" May 17, 2018 4.0 Pros The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding. Cons Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on. Review Source AG Austin G. Senior Infrastructure Administrator Accounting Used the software for: I used a free trial ### "Great tool for an MSP" July 13, 2018 4.0 Pros The interface is quick, easy and intuitive. The map it creates is pretty and the ability to drill down through the devices is great. Cons This product did not work for my Enterprise organization because the network map it created was too large to use. As a workaround we created each of our branch offices as separate tenants which allowed the maps to be smaller. However, this caused us issues because it's not possible to create one set of credentials and have it be used for each tenant. We had to create credential objects in each tenant individually. This was an issue because if we ever change the password of a credential, we would need to update it on every office tenant that uses it. Review Source EF Eve F. System Analyst Consumer Services Used the software for: 1-2 years ### "Brilliant and has been super easy to use &very handy for trouble shooting clients that are offsite" January 4, 2018 5.0 I can see the whole network for remote clients and if there is an issue we save a lot of time on pinpointing the issue Pros The ease of use and the fact that I can see the whole network and trouble shooting is so much easier now. It doesn't take long to learn and anyone can set it up and configure. Cons I can't think of anything, maybe just that sometimes it times out during sign it but it might be not auvik issue Review Source KL Kay L. Director Used the software for: 1-2 years ### "Successfully utilize Auvik for monitoring up/down of network devices." May 17, 2018 5.0 Pros Auvik is very easy to use and the quality of monitoring is high. The product is priced fairly and we consider Auvik to be a good tool add to our tool chest. Cons It would be good to expand the capabilities and functionality beyond network device monitoring. A more comprehensive one-stop monitoring and alerting tool would be of great benefit. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.