# Auvik Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Auvik Software - reviews, pricing plans, popular comparisons to other Network Troubleshooting products and more. Source: https://www.capterra.com/p/145245/auvik-for-msps --- # Auvik Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Auvik ## What is Auvik? Auvik helps you find and fix network issues fast. With 50+ pre-configured and customizable alerts, you'll be the first to know about anything unusual happening on the network, including where it's happening and which devices are affected. Its intuitive interface empowers your L1 and L2 techs to take on troubleshooting tasks usually reserved for L3s. ## What is Auvik used for? [Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/) Recognitions Shortlist Overall rating Based on 103 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - IT Ticketing Systems / 2026 - IT Management / 2025 - Managed Service Providers (MSP) / 2025 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Server Monitoring / 2025 ## Auvik alternatives Highest Rated [4.7 (351)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (285)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/172324/NetFlow-Analyzer/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (129)](https://www.capterra.com/p/172325/ManageEngine-OpUtils/reviews/) Starting price $138.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145245/Auvik/alternatives/) ## FAQs about Auvik Overview ### What problems does Auvik solve? Auvik solves poor network visibility, slow troubleshooting, and manual device documentation by automatically discovering infrastructure, mapping topology, backing up configurations, and surfacing alerts for outages, bandwidth spikes, config drift, and port-level issues. MSPs, NOC teams, network administrators, and IT operations teams benefit most, especially during onboarding, incident response, and multi-site management. Answer based on 59 reviews Overview ### Which roles and teams benefit most from Auvik? Auvik is most used by network engineers, systems engineers, and IT analysts who need real-time visibility into devices, traffic, and configuration changes. Managed services leaders, support teams, and technology directors use it to streamline monitoring, speed troubleshooting, document networks automatically, and maintain uptime across client or internal environments. Answer based on 100 reviews Overview ### What company size and industries is Auvik built for? Auvik is built for small business IT teams, which make up 73% of reviewers, especially in Information Technology and Services at 59%. It also serves midsize businesses at 20% and enterprises at 7%, with additional use in Computer Networking at 8% and Education Management at 7%. Answer based on 102 reviews Features and Usability ### What are the key features of Auvik? Auvik includes core network monitoring features like automated device discovery, real-time network mapping, and alerting for outages, performance issues, and config drift. Differentiating features include configuration backup and versioning, remote access tools, bandwidth monitoring with TrafficInsights, and API access for MSP workflows and integrations. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does Auvik integrate with? Auvik integrates with over 40 third-party tools and platforms, including Addigy, AlertOps, Aruba Central, Autotask PSA, BrightGauge, Cisco AnyConnect, Cisco Meraki, CloudBlue, CloudRadial, ConnectWise Automate, ConnectWise PSA, ConnectWise RMM, Datto RMM, Freshdesk, and Google Workspace. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Auvik offer? Auvik provides live online sessions, webinars, documentation, and videos to support getting started. Live online sessions and webinars can offer guided instruction, while documentation and videos give teams self-paced materials for reference and step-by-step learning. Answer based on 9 reviews Getting Started and Support ### What customer support options does Auvik offer, and how do users rate the experience? Auvik offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, knowledgeable, friendly, and helpful during onboarding and troubleshooting. Some reviewers mention canned responses, uneven vendor-related help, and slower resolution for more complex cases, but overall sentiment toward support is positive. Answer based on 27 reviews Security ### How does Auvik handle data security and access control? Auvik uses SAML integration, two-factor authentication, granular permissions, read-only console access, automatic configuration backups, and restricted scanning that only covers approved subnets or excluded IP ranges. It also supports browser-based remote management. Some reviewers note access control can feel limited, citing missing RBAC, group management, and shared credentials across tenants. Answer based on 11 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.6 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 4.5 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Remote Monitoring & Management 4.5 (20) 85.00% of 20 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Real-Time Monitoring 4.7 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Network Analysis 4.6 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Run tests on a network to find the root cause of network issues Remote Access/Control 4.4 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Auvik 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create backups and provide methods to recover deleted/lost data Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Track and monitor efficient handling of all changes/transitions A way to visually represent data where different categories of items are marked with different colors Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Critical link between devices, network, and reliable delivery of IoT data. Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Mapping model in which the network map is organized and visualized as a tree-like structure Review data from past periods to reveal recurring tendencies Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Mapping model based on the geographic location of users Export a map or layout to share Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Run tests on a network to find the root cause of network issues Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Online portal through which end users can access the system, manage tasks, or obtain information Dynamic maps that update whenever network changes are made Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Internet standard protocol for collecting information about managed devices on a network Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Interact with data visualization elements, such as charts and graphs, to drill down into data Collect and analyze traffic data about website visitors Get Advice We can help you find the software with the features you need. Features 4.5 (103) 4.5 Based on 103 reviews ## Pricing Value for money 4.4 (94) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/145245/Auvik/pricing/) Value for money 4.4 (94) 4.4 Based on 94 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (96) 4.6 Based on 96 reviews ## User reviews Overall rating 4.7 Based on 103 reviews Filter by rating 5(74) 4(25) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent CS Charles S. Network Administrator Construction ### "Constantly growing and top-notch alerting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 1, 2026 Really well. Just when we think a feature is not there and we can't do a certain process, it is there in the next update. Continuously growing and adding which makes us feel like we are getting a full money's worth and some. Pros Monitoring and alerting. Recently deployed alerting on our critical servers and network gear. Integrated easily with ServiceNow and we can be more proactive on real time issues Cons Sometimes the support can be unhelpful. However, communication and friendliness is always there. Just sometimes it is playing roulette to get a good or bad support person. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) I was not apart of that decision when we switched Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Afendi N. Sales Director Computer Networking ### "Auvik Transformed How We Manage Client Networks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 13, 2026 Overall, Auvik has meaningfully improved how we deliver network management services to our clients across Malaysia. Before Auvik, network visibility was largely reactive — we were often the last to know about issues. Now we operate proactively, catching problems like interface flaps, config drift, and abnormal traffic patterns before clients even notice. The platform has helped us standardise our NOC processes across all customer sites, regardless of the complexity of the environment. It is not the cheapest tool in the MSP stack, and we do have to be selective about which customer tiers we include it in to keep pricing competitive locally. That said, the time savings in troubleshooting, the reduction in after-hours emergency calls, and the professionalism it adds to our service delivery make it a net positive investment. We would recommend it to any MSP serious about elevating their network management practice, with the caveat that you need to price your packages carefully to absorb the per-device cost model. Pros Auvik's automated network discovery and real-time topology mapping is genuinely impressive — it saves our team hours of manual documentation every time we onboard a new client. The moment the collector is deployed, we get a live, accurate map of the entire network including switches, routers, firewalls, and even unmanaged devices. The multi-tenant dashboard is a huge win for MSP operations, letting us monitor all customer networks from a single pane of glass without constantly switching contexts. Traffic analysis (TrafficInsights) has been invaluable for troubleshooting bandwidth complaints, and the automated config backups for network devices give us peace of mind and audit-ready documentation. Alert quality is also better than most competitors — fewer false positives means our technicians actually pay attention when something fires. Cons Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive. The onboarding learning curve is steeper than expected for junior technicians; the UI looks clean but the underlying concepts around collectors, sites, and device tiers take time to grasp. Reporting is functional but lacks the polish and flexibility we need for professional customer-facing reports — exporting and customising report templates feels limited compared to the rest of the platform. Integration options, while growing, could be deeper particularly around PSA ticketing workflows with tools more commonly used in the Asian market. Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) It is not user friendly and a hassle to setup. Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Reasons for choosing Auvik The live network map. Ease of use. Cloud based. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jason L. Managing Partner Information Technology and Services ### "Great product, that allows us to remotely manage network devices. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 We have been very impressed with Auvik as a product and a company. As long as we manage legacy devices we will continue to use Auvik. Pros Auvik works great to manage and troubleshoot our customers remote network devices. We use the config backup features and remote connectivity modules daily. Cons The product is pricey for managing network devices. And these days more vendors are providing their own cloud management solutions. So the usefulness of Auvik is getting less every year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Thanya G. Technology Support Associate III Information Technology and Services ### "Auvik rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Auvik has been reliable, intuitive, and powerful tool, great visibility and automation. I’ll continue recommending it to clients and MSPs. Simply love it Pros I like how easy it's to set up, there's a training portal and Knowledge Base for any doubts or concerns that I have. Easy to deploy and easy to manage, support is very responsive, alerts can be customized or leave as default, how granular permission works and all the integrations it has. Cons There's no way to keep historic data of network devices, if a device goes offline there's no way to track where it was connected to and makes it harder to troubleshoot. Switched from [Network Detective Pro](https://www.capterra.com/p/194232/Network-Detective/) No visibility over network devices and inventory as needed. Alternatives considered [runZero](https://www.capterra.com/p/201787/runZero/) Reasons for choosing Auvik Because of monitoring and enabling of alerts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Philippe C. IT Director Information Technology and Services ### "Powerful and reliable network monitoring for MSPs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 25, 2026 The overall experience is good once the product is well configured at a client, it also integrates well with Connectwise RMM Pros Auvik gives a quick overall view of the network. It's great for fast troubleshooting and insight. Also, the network device config backups can be a life-saver in critical situations. Cons We found that support can sometime be a little slow to respond when correcting bugs liked to the GUI. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Harrison K. Help Desk Manager Information Technology and Services ### "MSP NOC Resources Real Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2026 As a help desk manager/resource who has to work after hours NOC alerts just getting to the correct place in Auvik can be hard but the feature set is amazing. It has everything we need as a small company to make sure our customers stay online. Pros I like how Auvik can just find all network devices and suggest what they are/what they do before I tell it. Cons The complicated interface can be hard to learn when coming from another platform. It was complicated for me personally never using a platform quite like Auvik. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Hemin K. Network Engineer Information Technology and Services ### "Auvik is amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 best Monitoring tool I have ever used. We currently relaying on Auvik alerts as our main monitoring source, I have been using it for almost two years, but I will never think there will be better tool for same purpose. Pros Easy of managing devices, the user interface is cool as you can have visibility to your network in best way. Great monitoring system, alert management, great customer support, one of the best remote access tools I have ever used especially for MSPs, as it makes very easy to add/ manage different sites. Cons cli integration needs more improvement, the web interface for CLI doesn't support all required feature for network engineers Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) Ease of use / Monitoring and alerting features / network mapping Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Randy N. VP Professional Services Information Technology and Services ### "Easy to uset Network Monitoring and Management Platform for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Pros The user interface is intuitive making the learning curve quick to configure monitoring and alerting. Their front-end integrates via SAML, so security and identity can be managed easily. The support of multiple manufacturers for config backups is impressive. Cons As for cons, we haven't found anything so far that we can't do with the tool that we need to in support of our managed services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Russell P. Biomedical Engineer II Hospital & Health Care ### "“Powerful Network Monitoring with Great Visibility”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 Overall, Auvik has given us visibility into our network that we didn’t have before. It’s helped reduce downtime, streamline troubleshooting, and improve security posture. Auvik has become an indispensable part of our daily IT operations. It saves time, reduces headaches, and gives peace of mind knowing the network is being actively monitored. Pros The intuitive interface makes it easy to quickly see the health of the entire network. The monitoring and alerting capabilities are excellent, and the remote access features save a ton of time troubleshooting without having to roll a truck. Reporting is clear and helps justify decisions with leadership. Customer support has been responsive and knowledgeable whenever I’ve needed them. Cons The learning curve can be a little steep at first, especially when digging into more advanced configuration and reporting. Some of the licensing tiers can feel expensive for smaller environments. I’d also like to see a bit more flexibility in customizing dashboards. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) [SolarWinds Network Configuration Manager](https://www.capterra.com/p/216635/SolarWinds-Network-Configuration-Monitor/) SolarWinds continued to be too cumbersome and had problematic upkeep. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Engels P. Sr. Network Engineer Information Technology and Services ### "Auvik for Everyone!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2025 Auvik simplifies the IT work cycle from monitoring, troubleshooting, to administration. It presents both high-level correlation and granular root causes in a single management plane. Allowing optimized decision making for both management and administrators. Pros The correlation between events, alerts, and granularity of reports. The customer support is top-tier and speaks to the commitment and understanding of the client-base. Cons Missing automation, and CVE patching. With the partner-level information about EOL/EOS devices, automation of remediation is the next-level frontier missing. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Auvik is Next-Gen of Network Management Integration. Alternatives considered [Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) Reasons for choosing Auvik Better integration, and tools over the other products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145245/Auvik/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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