--- title: "Arthur Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arthur Online Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/145260/Arthur-Online/" page_type: "product" language: "en" --- # Arthur Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Arthur Online ## What is Arthur Online? Arthur is an award-winning property management software designed to save your business time and money by streamlining each stage of the tenancy journey. Accessible on all devices, Arthur simplifies operational processes, by bringing everything onto one easy-to-use platform, to establish a fully integrated infrastructure around which your business can improve its service offering and achieve scalable growth. ## What is Arthur Online used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £19 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arthur Online?[Manage this product listing](https://www.g2.com/products/arthur-online/claim_requests/new?auto=true) ## Arthur Online Overview Updated August 2026 AI summary Arthur Online supports small and midsize businesses managing property portfolios with a suite of property management tools. Covering accounting, lease, rent, and maintenance management, it also offers features like tenant and owner portals, billing, credit checks, and task management. The software is accessible via web, mobile, and desktop platforms, accommodating a range of deployment preferences. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arthur Online 3.9 (16) VS. [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting Price £19 Per Month Starting Price $62 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (16) Ease Of Use 4.3 (2,230) Value For Money 3.9 (14) Value For Money 4.4 (1,767) Customer Service 3.8 (16) Customer Service 4.4 (2,100) ## Arthur Online alternatives [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,892)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) [4.8 (715)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211768/DoorLoop/) ## FAQs about Arthur Online Overview ### Which roles and teams benefit most from Arthur Online? Arthur Online is most used by property managers, lettings teams, and operations leaders who need to oversee tenancy workflows, maintenance requests, and property communications. Directors and business development managers benefit from visibility into portfolio performance, while project and operations managers use it to streamline day-to-day coordination and service delivery. Answer based on 16 reviews Overview ### What company size and specific industries is Arthur Online built for? Arthur Online is designed for landlords and letting agents managing property portfolios of 25 to 300 units. It targets small to mid-sized property businesses in the real estate and rental management sector, rather than very small operators or large enterprise portfolios. Features and Usability ### What are the key features of Arthur Online? Arthur Online offers property management and portfolio management, plus accounting, billing and invoicing, and financial management. It also includes lease management, rent tracking, maintenance management, occupancy management, task management, document management, customizable reports, and portals for tenants and owners, along with mobile app access. Integrations ### Which third-party tools and platforms does Arthur Online integrate with? Arthur Online integrates with 4 third-party tools and platforms: Signable, Trello, Xero, and Zapier. It connects with e-signature, project management, accounting, and automation tools, giving teams a focused set of integrations for document handling, task tracking, financial workflows, and app connections. Getting Started and Support ### What training and onboarding options does Arthur Online offer? Arthur Online provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and step-by-step review. Getting Started and Support ### What customer support options does Arthur Online offer? Arthur Online provides chat support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 4,750 Property Management reviews Capterra data shows that buyers of property management software rank the following features as their top priorities: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) Arthur Online supports **Rent Tracking**, helping property managers monitor rent collection and stay on top of recurring charges. However, it does not include **Reservations Management** or **Online Payments**. Instead, it offers **Accounting** (**54%**), another feature reviewers consider important. This gives teams a way to manage financial records and track property-related income and expenses in one system, helping businesses maintain clearer oversight of day-to-day operations. Rent Tracking 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants Maintenance Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Tenant Tracking 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Handle activities like room booking, rent processing, lease agreement management, and client communication Credit Check 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments Tenant Portal 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Contact Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Arthur Online 31 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Management: Manage, organize, and store contact information - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile App: Access the system via a mobile application - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Parking Management: Manage, optimize, and automate tasks related to parking operations - Payment Processing: Accept, record, and reconcile financial transactions - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Residential Properties: For residential properties - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Vacancy Management: Keep track of vacant properties - Vehicle Management: Track and monitor how vehicles are used - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (16) 3.8 Based on 16 reviews ## Pricing Value for money 3.9 (14) Basic £19.00 Per Month Value for money 3.9 (14) 3.9 Based on 14 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Signable](https://www.capterra.com/p/150325/Signable/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (16) 3.8 Based on 16 reviews ## User reviews Overall rating 3.9 Based on 16 reviews Filter by rating 5(7) 4(5) 3(1) 2(1) 1(2) Mentioned topic Sorted by most recent JK JOHN K. Lettings manager Real Estate ### "Awful Arthur" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 17, 2024 Pros All in one property management software Cons Nothing works properly and unbeliavably poor at resolving issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Natalie M. Director Real Estate ### "Constant problems & always bugs and unable to fix " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 3, 2024 Pros Simple product however lots of bugs and software running issues. Cons This software has been persistently having problems. It appears that they have bugs in the system on regular basis which has seriously affected our business. It has been very slow in refreshing each page on a daily basis in a week in a row! They are breaching the fair usuage policy as can not provide a reliable and award winning service to their customers. Customer Service advisors on the live chat are very slow and takes nearly a week to respond. This software has cost my company alot of in time and money. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We in the process of changing software providers due to the constant issues with arthur across the whole property software package and customer service. This has cost the company extra money which should not be needed along with time and effort with the migration with little support from the team within Arthur to do this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Shivani T. Business Development Manager Real Estate ### "Poor Customer Service - do not use" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 4, 2023 Arhur is a very complicated system, with multiple functions doing the same thing which creates confusion. It is not user friendly, which leads to mistakes and as a result there is inaccurate info being pulled out on a daily basis. The quality of data is very poor. I requested to terminate my contract and there was no support available from the team to enable for my data to be migrated. Pros Calender reminders of expiring tenancies Cons Not user friendly and lack of customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Keith S. Property Manager Real Estate ### "Arthuronline" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2022 Great product that integrates tenant onboarding well. Like the ability to store documents and give tenants access. Pros Great software, that makes property management easier. Great for onboarding new tenants. For example the Facebook integration makes it easier to bring in tenants and onboard them. Cons Sometimes it feels a bit techy. Struggled a little bit with the accounting processes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Rupal P. Director Real Estate ### "Good but clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 23, 2019 Managing our rental properties. Good and convenient but could be made easier to use. Pros Everything in one place! Easy for multiple managers to access. Cons Both the app and the website are clunky and could be morr user friendly. Reasons for choosing Arthur Online Reviews Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Mark D. Director Real Estate ### "Excellent lettings & contractor management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2019 we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer. Pros The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done. Cons The financials are not geared for our organisation setup. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Aaron A. Project Manager Mental Health Care ### "Great value for money" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 16, 2019 Pros Very complete, with lost of useful functionalities. Cons The UX design could improve, sometimes there is a lot of going on in a screen. This can create confusion for users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Abigail H. Lettings & operation manager Real Estate ### "Moorview Lets" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2019 Pros Love how when you book a viewing, its quick and easy to notify the tenants. The different tabs on the side are easy to navigate and work around. The tasks are used daily for tenants to report maintenance and this works well. Cons The property owner statements are confusing for our landlords to understand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DN Dave N. Mr Real Estate ### "Arthur Online Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 1, 2019 Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software. Pros Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy. Cons Lack of integration with our STAAH channel management software. Statement formatting and printing using the new templates is more complex than the old system. I would like a graphical view of all properties showing the tenancy status of each. The advanced configuration features support the UK market well but so the Asian market that we work in. Reasons for choosing Arthur Online Core features are simple to train and use, statement management is the most important part of our business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Joshua C. Director Real Estate ### "Great Software moving with the times " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2019 Good. Quick problem solving Pros Really helpful Staff. Easy to use dashboard. Updates Cons Property owner remittance could be easier to send Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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