# Arthur Online Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Arthur Online Software - reviews, pricing plans, popular comparisons to other Property Management products and more.

Source: https://www.capterra.com/p/145260/Arthur-Online

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# 

 Arthur Online Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Arthur Online

## What is Arthur Online?

Arthur is an award-winning property management software designed to save your business time and money by streamlining each stage of the tenancy journey. Accessible on all devices, Arthur simplifies operational processes, by bringing everything onto one easy-to-use platform, to establish a fully integrated infrastructure around which your business can improve its service offering and achieve scalable growth.

## What is Arthur Online used for?

[Property Management](https://www.capterra.com/rental-property-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/)

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£19

Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Arthur Online?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.arthuronline.co.uk/&name=Arthur Online)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Arthur Online

3.9 (16)

VS.

[4.8 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/)

Starting Price

£19

Per Month

Starting Price

$69

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (16)

Ease Of Use

4.7 (703)

Value For Money

3.9 (14)

Value For Money

4.7 (678)

Customer Service

3.8 (16)

Customer Service

4.8 (688)

## Arthur Online alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (601)](https://www.capterra.com/p/135182/ResMan/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/)

Starting price

$62.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/145260/Arthur-Online/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Maintenance Management

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage, maintain and track the performance of assets and equipment

Tenant Tracking

2.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Handle activities like room booking, rent processing, lease agreement management, and client communication

Credit Check

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

Rent Tracking

1.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants

Tenant Portal

1.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff

Contact Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Arthur Online 31 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Tools for the systematic analysis of various types of data or statistics

Create, manage, and send invoices or bills to customers

Manage, organize, and store contact information

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

Alter the layout and content of reports

Store, manage, and track all electronic documents in a centralized location

Plan, manage, and track the financial activities of an individual or organization

Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

Manage, maintain and track the performance of assets and equipment

Access the system via a mobile application

Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Manage, optimize, and automate tasks related to parking operations

Accept, record, and reconcile financial transactions

Centralized database to track details of properties (including lease, tenant, and owner information)

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants

For residential properties

Create, manage and track all task activities and progression

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff

Evaluate the criminal, financial, and employment history of tenants

Handle activities like room booking, rent processing, lease agreement management, and client communication

Keep track of vacant properties

Track and monitor how vehicles are used

Allow organizations to streamline the check-in process for visitors.

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

3.8 (16)

3.8

Based on 16 reviews

## Pricing

Value for money

3.9 (14)

Basic

£19.00

Per Month

Value for money

3.9 (14)

3.9

Based on 14 reviews

## Integrations

[

Trello](https://www.capterra.com/p/211559/Trello/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Signable](https://www.capterra.com/p/150325/Signable/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (16)

3.8

Based on 16 reviews

## User reviews

Overall rating

3.9

Based on 16 reviews

Filter by rating

5(7)

4(5)

3(1)

2(1)

1(2)

Mentioned topic

Sorted by most recent

JK

JOHN K.

Lettings manager

Real Estate

### "Awful Arthur"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 17, 2024

Pros

All in one property management software

Cons

Nothing works properly and unbeliavably poor at resolving issues

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NM

Natalie M.

Director

Real Estate

### "Constant problems & always bugs and unable to fix "

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 3, 2024

Pros

Simple product however lots of bugs and software running issues.

Cons

This software has been persistently having problems. It appears that they have bugs in the system on regular basis which has seriously affected our business. It has been very slow in refreshing each page on a daily basis in a week in a row! They are breaching the fair usuage policy as can not provide a reliable and award winning service to their customers. Customer Service advisors on the live chat are very slow and takes nearly a week to respond. This software has cost my company alot of in time and money.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

We in the process of changing software providers due to the constant issues with arthur across the whole property software package and customer service. This has cost the company extra money which should not be needed along with time and effort with the migration with little support from the team within Arthur to do this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ST

Shivani T.

Business Development Manager

Real Estate

### "Poor Customer Service - do not use"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

September 4, 2023

Arhur is a very complicated system, with multiple functions doing the same thing which creates confusion. It is not user friendly, which leads to mistakes and as a result there is inaccurate info being pulled out on a daily basis. The quality of data is very poor. I requested to terminate my contract and there was no support available from the team to enable for my data to be migrated.

Pros

Calender reminders of expiring tenancies

Cons

Not user friendly and lack of customer service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Keith S.

Property Manager

Real Estate

### "Arthuronline"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 19, 2022

Great product that integrates tenant onboarding well. Like the ability to store documents and give tenants access.

Pros

Great software, that makes property management easier. Great for onboarding new tenants. For example the Facebook integration makes it easier to bring in tenants and onboard them.

Cons

Sometimes it feels a bit techy. Struggled a little bit with the accounting processes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RP

Rupal P.

Director

Real Estate

### "Good but clunky"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

November 23, 2019

Managing our rental properties. Good and convenient but could be made easier to use.

Pros

Everything in one place! Easy for multiple managers to access.

Cons

Both the app and the website are clunky and could be morr user friendly.

Reasons for choosing Arthur Online

Reviews

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MD

Mark D.

Director

Real Estate

### "Excellent lettings & contractor management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 16, 2019

we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer.

Pros

The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done.

Cons

The financials are not geared for our organisation setup.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Aaron A.

Project Manager

Mental Health Care

### "Great value for money"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

September 16, 2019

Pros

Very complete, with lost of useful functionalities.

Cons

The UX design could improve, sometimes there is a lot of going on in a screen. This can create confusion for users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Abigail H.

Lettings & operation manager

Real Estate

### "Moorview Lets"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 16, 2019

Pros

Love how when you book a viewing, its quick and easy to notify the tenants. The different tabs on the side are easy to navigate and work around. The tasks are used daily for tenants to report maintenance and this works well.

Cons

The property owner statements are confusing for our landlords to understand.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DN

Dave N.

Mr

Real Estate

### "Arthur Online Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 1, 2019

Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software.

Pros

Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy.

Cons

Lack of integration with our STAAH channel management software. Statement formatting and printing using the new templates is more complex than the old system. I would like a graphical view of all properties showing the tenancy status of each. The advanced configuration features support the UK market well but so the Asian market that we work in.

Reasons for choosing Arthur Online

Core features are simple to train and use, statement management is the most important part of our business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Joshua C.

Director

Real Estate

### "Great Software moving with the times "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 30, 2019

Good. Quick problem solving

Pros

Really helpful Staff. Easy to use dashboard. Updates

Cons

Property owner remittance could be easier to send

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/145260/Arthur-Online/reviews/)

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