# Arthur Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arthur Online the right Property Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145260/Arthur-Online/reviews --- Arthur Online 3.9 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Arthur Online Ease of use 3.7 Customer Service 3.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arpit P. Director Utilities Used the software for: 2+ years ### "THE BEST PROPERTY MANAGEMENT SOFTWARE" June 19, 2019 5.0 I CANNOT PRAISE MY EXECUTIVE AND THE TEAM HIGHLY ENOUGH. THIS SOFTWARE HAS ALLOWED ME TO EXPAND MY BUSINESS THREE-FOLD WITHOUT THE NEED TO HIRE STAFF. OUR TENANTS AND CONTRACTORS ALL ENJOY A BETTER EXPERIENCE. WIN WIN. KEEP UP THE GOOD WORK Pros THE SERVICE IS FIRST CLASS AND THE THOUGHT THAT HAS GONE INTO THIS PRODUCT IS SUPERIOR TO ANYTHING ELSE ON THE MARKET. CLOUD BASED MEANS ACCESS IS NOT RESTRICTED TO THE OFFICE AND THE NATIVE IOS/ANDROID APPS MAKE THE PHONE EXPERIENCE EXCELLENT. Cons TOOK A WHILE TO GET USED TO THE NEW UI UPGRADE. THE MAILMERGE SECTION HAS BEEN OVERENGINEERED, IT WAS BETTER BEFORE THEY UPGRADED IT. ALL OPTIONS ON ONE SCREEN. Review Source DN Dave N. Mr Real Estate Used the software for: 2+ years ### "Arthur Online Review" September 1, 2019 4.0 Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software. Pros Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy. Cons Lack of integration with our STAAH channel management software. Statement formatting and printing using the new templates is more complex than the old system. I would like a graphical view of all properties showing the tenancy status of each. The advanced configuration features support the UK market well but so the Asian market that we work in. Reason for choosing Arthur Online Core features are simple to train and use, statement management is the most important part of our business. Review Source ST Shivani T. Business Development Manager Real Estate Used the software for: 2+ years ### "Poor Customer Service - do not use" September 4, 2023 2.0 Arhur is a very complicated system, with multiple functions doing the same thing which creates confusion. It is not user friendly, which leads to mistakes and as a result there is inaccurate info being pulled out on a daily basis. The quality of data is very poor. I requested to terminate my contract and there was no support available from the team to enable for my data to be migrated. Pros Calender reminders of expiring tenancies Cons Not user friendly and lack of customer service. Review Source MD Mark D. Director Real Estate Used the software for: 2+ years ### "Excellent lettings & contractor management" September 16, 2019 4.0 we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer. Pros The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done. Cons The financials are not geared for our organisation setup. Review Source PC Paul C. Director Real Estate Used the software for: 1-2 years ### "Managing HMOs using Arthur" June 21, 2019 5.0 Pros Easy to use and well suited to HMOs. Dashboard is great for overview of properties. Xero synchronisation is a big time saver. I really like the tenants ability to manage their tenancies and report problems and for me to allocate tasks to my team. There are a lot of features I am yet to try so not using Arthur to its full abilities. Cons It would be great to enter defaults like length of tenancy and other tenancy details to make adding tenants easier. Less buttons to press to sync with Xero would also be nice Review Source NM Natalie M. Director Real Estate Used the software for: 1-2 years ### "Constant problems & always bugs and unable to fix " April 3, 2024 1.0 Pros Simple product however lots of bugs and software running issues. Cons This software has been persistently having problems. It appears that they have bugs in the system on regular basis which has seriously affected our business. It has been very slow in refreshing each page on a daily basis in a week in a row! They are breaching the fair usuage policy as can not provide a reliable and award winning service to their customers. Customer Service advisors on the live chat are very slow and takes nearly a week to respond. This software has cost my company alot of in time and money. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We in the process of changing software providers due to the constant issues with arthur across the whole property software package and customer service. This has cost the company extra money which should not be needed along with time and effort with the migration with little support from the team within Arthur to do this. Review Source JK JOHN K. Lettings manager Real Estate Used the software for: 2+ years ### "Awful Arthur" April 17, 2024 1.0 Pros All in one property management software Cons Nothing works properly and unbeliavably poor at resolving issues Review Source AA Aaron A. Project Manager Mental Health Care Used the software for: 2+ years ### "Great value for money" September 16, 2019 4.0 Pros Very complete, with lost of useful functionalities. Cons The UX design could improve, sometimes there is a lot of going on in a screen. This can create confusion for users. Review Source JD James D. Director Real Estate Used the software for: 6-12 months ### "Arthur Online review " June 19, 2019 5.0 Fantastic team always answer the phone and helpful. Navigating through a complete upload of software was a big issue for us and glad we were helped Pros Assisted us with HMO management which other software failed to perform Cons In depth processes which are needed to be learnt properly first or else the system is not effective This isn’t a con of the software but user will need to learn properly ! Review Source AH Abigail H. Lettings & operation manager Real Estate Used the software for: 6-12 months ### "Moorview Lets" September 16, 2019 4.0 Pros Love how when you book a viewing, its quick and easy to notify the tenants. The different tabs on the side are easy to navigate and work around. The tasks are used daily for tenants to report maintenance and this works well. Cons The property owner statements are confusing for our landlords to understand. Review Source JC Joshua C. Director Real Estate Used the software for: 1-2 years ### "Great Software moving with the times " August 30, 2019 5.0 Good. Quick problem solving Pros Really helpful Staff. Easy to use dashboard. Updates Cons Property owner remittance could be easier to send Review Source JB Jack B. Director Real Estate Used the software for: 6-12 months ### "Excellent system" June 19, 2019 5.0 Pros Arthur Online is "forward thinking" software which will surely take it's place at the top of the property management software leaderboard. It is easy to use, and their support team are very quick to respond. Cons I find the financials a little difficult to use. Review Source KS Keith S. Property Manager Real Estate Used the software for: 1-2 years ### "Arthuronline" October 19, 2022 5.0 Great product that integrates tenant onboarding well. Like the ability to store documents and give tenants access. Pros Great software, that makes property management easier. Great for onboarding new tenants. For example the Facebook integration makes it easier to bring in tenants and onboard them. Cons Sometimes it feels a bit techy. Struggled a little bit with the accounting processes. Review Source RP Rupal P. Director Real Estate Used the software for: 1-2 years ### "Good but clunky" November 23, 2019 3.0 Managing our rental properties. Good and convenient but could be made easier to use. Pros Everything in one place! Easy for multiple managers to access. Cons Both the app and the website are clunky and could be morr user friendly. Reason for choosing Arthur Online Reviews Review Source JG Jo G. Property Manager Real Estate Used the software for: Less than 6 months ### "A great way to keep in touch with tenants" September 9, 2015 4.5 Pros After searching around for a product that suits our needs of over 1000 tenants - we hit the jackpot. This is a simple, nice to use dashboard and app that quickly allows us to address issues raised by tenants. The customer service is fantastic, and we are so lucky to be on board with Arthur. There are teething issues of course, but the speed they get resolved is great. I know we are a demanding client of theirs but they are fantastic to work with. Cons The software initially did not allow us to differentiate between regions. This was a must for us and the boys behind arthur are resolving this as we speak. There is nothing bad to say about either the product or the vendor. When this is resolved, I would give it 10/10 instead of 9/10. Review Source TG Timothy G. Property Manager Real Estate Used the software for: Less than 6 months ### "More features than any other I have tried and really easy to use." July 9, 2015 5.0 Pros It has everything I need as a landlord (26 units) and with mainly student tenants they really appreciate having an app for them to contact me through. Keeps everything in one place and that is great. Cons It didn't used to have payment systems integrated, now they have Xero which has made it utterly complete. 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