Who Uses This Software?

Liveoak's conferencing and collaboration platform helps banks, financial institutions and any industry that works with remote customers and needs to complete complex digital transactions and workflow.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Liveoak Technologies
  • www.liveoak.net
  • Founded 2014
  • United States

About Liveoak

Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers.


Liveoak Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Liveoak Reviews Recently Reviewed!


Technology that makes signing ppwk hassle free and more efficient by leveraging virtual solutions.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Allows flexibility to coordinating schedules between multiple parties, easy ways to process paperwork without having errors and full audit trails. The client also gets an experience that makes them feel like they are with a company that is investing in technology and helping them be more efficient. LO has an excellent team and support to go along with a product that is truly an innovator in this space.

Cons: Some of the functionality is evolving still - LO has already came so far in the last year alone and some of the features we spoke about early on during set up are now being implemented and used in live scenarios.

I think one of the biggest hurdles that could arise when onboarding a new firm that would like to use Liveoak is when that specific company's ppwk is complex - they will need to find the right team to figure out the "work flow" that would make the best sense for that particular company and the processes they have in place for ppwk processing. It makes it slightly harder to scale this type of technology with multiple firms and different paperwork. Not many people realize the front end work and time that goes into finding the right "work flow" for each different paperwork scenario. I think LO is on the right track and have already made tremendous strides in the technology that they offer and I'm excited to see it continue to grow. They have always exceled in customer service and support and that itself differentiates their company from others.

Great experience with the majority of cases, but sometimes experience issues and limitations

Mar 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is fairly easy for us to use and very easy for the client. The overall functionality is great. Good looking user interface. Integration with DocuSign is generally very smooth. Allows me to do my job more easily. Clients like the experience and are impressed with the technology.

Cons: Majority of cases run smoothly, but sometimes we run into system issues and limitations that make this not the best solution in some cases. There are too many templates in our system. It is time consuming to create a conference and we are unable to add or edit documents once a conference is created. As a user, once envelope moves to docusign we cannot see it, edit or resend an email - we have to go to an administrator. We also have to talk clients through the process because it's not easy for them to figure out on their own.

Overall: Makes my job easier and saves time. Paperwork is submitted correctly the first time. Clients are impressed with the technology.

Excellent. Live Oak are very supportive and always available to talk to.

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of use. Both clients and employees comment on how intuitive it is.

- Audit function. Very important to certain businesses and vital for ongoing compliance.

- Quality of video and document uploads. This provides additional comfort to the user.

- The Live Oak team are excellent and listen to feedback, releasing updates frequently.

Cons: No issues.

Overall: Enhanced controls environment

Improved client experience (saving client, time, money, and hassle)

Work reduction (able to close down cases quickly)

I have been using liveoak for over a year and find the system extremely easy to use and set up.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to arrange a conference and to edit should it need to be re-arranged. This all happens in 'real time' without lags which is great for my particular use of the system.

Cons: You previously could have the clients video screen full frontal and take the pictures, the pictures would then populate above the full screen feature showing the client. This isn't available now, to view the captured images you need to shrink the video screen down in order to view the images. We work with the system in order to take face to face images of documents - being able to view the images and still talk to the camera was a much better layout.

Overall: easy to use, can use snag-it and screenshots live with the software. Easy to navigate a non- techy client to allow camera and microphone access on their laptop/ computer to give them full access to liveoak

Liveoak has empowered me to take better control of my business but it's not one size fits all.

Mar 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I can cut out the advisor for the most part and work directly with clients. It takes the delay out of getting paperwork turned around as well as often times advisors will have forms signed and then just sit on them.

Cons: It doesn't work everywhere. Some BDs have firewalls that prevent us from using it and nobody seems to ever know until I've created the room, prefilled stuff and got the advisor on the line who finds the issue. It also is not Iphone/smartphone compatible which makes it tough with construction companies and folks who work remotely.

Liveoak has been a great asset to my team. It has allowed us to get signed paperwork in quicker.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has allowed us to get signed paperwork in the door faster, and reduced the number of errors on our forms.

From a professional development standpoint, as someone who is in internal sales, the software has allowed me to connect with many more plan sponsors which has been a great experience.

Cons: Right now, there are far too many templates available in liveoak and this is confusing. I think this is mostly a product of our paperwork at John Hancock and we need to better streamline the number of forms that we have.

Additionally there has been a couple of instances when the trustee on the other line has not received the popup to have them signed and this has required me to go the hardcopy paperwork route. This put me in a negative light in form of clients.

Overall: Faster processing times, and less errors on paperwork received.

I enjoy liveoak because it provides an interactive way to complete paperwork for our clients.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite part of the software is that we are virtually able to be in a conference with many people while completing paperwork. It provides such a high touch experience for our advisors and clients. My favorite part is finishing each call with a request by text message for their actual signature. Everyone loves it!

Cons: I know that it takes time and work to have fully fillable documents, but at times it can become cumbersome trying to navigate through the templates to figure out which one works.

Overall: I am able to get new account paperwork to our processing department faster than every before!! When volume counts, this has directly contributed to my success on the sales desk!

Capterra-loader

Liveoak has created a seamless way to edit documents with clients to have them sign via DocuSign

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, quickly editable and reduces the time required to get multiple sets of paperwork signed.

Cons: Once a room is created it would be nice if there was a way to edit what documents were included in that room, without having to set up an entirely new room.

Overall: It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.

Liveoak is overall a positive experience for our sales teams and clients.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Users are able to collaborate and sign electronically, which saves a substantial amount of time during the signing process. The audit trail has come in handy when there are questions or issues during the onboarding process. The main aspect that stands out to me is Liveoak's professionalism and customer support.

Cons: Integration with DocuSign can lead to performance issues. However, this shouldn't be attributed to Liveoak as they're finding ways to mitigate these issues.

Overall: -Huge time saver for the proposal signing process.

-Sales teams are able to collaborate with users in real time.

-Audit trail and keystrokes.

LiveOak has greatly helped make our paperwork process more streamlined and efficient.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is very easy to use with many different people, over many different systems (windows, mac, cell phones, etc.)

Cons: Because of our industry changes have to continually be made to this product. This has caused some instability in regards to the functionality at times.

Overall: Increase client satisfaction, time saver, improved our paperwork process.

Capterra-loader

when it is working and loads correctly it is good

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: That is gets the paperwork signed quickly and that we can all view together/answer questions. Love the phone text/easy upload feature for specimen signatures.

Cons: limited help when a problem does arise. Working Pacific hours and a loading problems occurs past 5pm EST - seems nobody can help. Also when there is a fund update on our platform, I feel like it takes a few weeks to get the whole system back to running smoothly

Overall: Quick turnaround for paperwork

Very good software, very responsive support team.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use both as an agent and for the client. The feedback we have received as a business has been exclusively excellent.

Cons: There is nothing I like least about the software. In the time I have been using it , it has never let me down in any way.

Overall: Massively cut down the time frame for our clients journey.