Who Uses This Software?

B2B SaaS companies looking to maximize Customer Lifetime Value.

Average Ratings

1 Review
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Natero
  • www.natero.com
  • Founded 2012
  • United States

About Natero

Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.

Natero Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Natero Reviews

Flexible, user friendly with great reporting

Jun 12, 2017
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: The reporting is really strong! It is nice to be able to dig deep into the data to discover patterns
The ease of integrating systems. Oh and importing data is the fastest experience I have ever had. Less than a second to import thousands of data points. Incredible!

You feel heard when you give suggestions and feedback

Cons: The onboarding experience could use a little polishing but you kind of expect that in a growing company.

Overall: The ability to organize tasks and sub task per customer with ease.