# Medgen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medgen the right Electronic Medical Records solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145295/Medgen-EHR/reviews --- Medgen 3.4 (9) [View alternatives](https://www.capterra.com/p/145295/Medgen-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Medgen Ease of use 3.7 Customer Service 3.1 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD PAMELA D. OFFICE MANAGER Medical Practice Used the software for: 2+ years ### "PERFORMANCE" May 30, 2024 5.0 Overall the system is very easy to use. Pros The EMR is user friendly and meets our needs. I would like to say working with \[sensitive content hidden\] has been a pleasure. He is always eager to assist with any problems or new requests. \[sensitive content hidden\] always has an a solution to any issue we are having. He is an asset to Medgen and one of the reasons we stay with the company !! Cons When the system goes down it is difficult to reach someone Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) We needed an easier practice management to work with. Review Source MG Maneesh G. MD Hospital & Health Care Used the software for: 2+ years ### "Medgen is excellent. " May 28, 2024 5.0 Excellent. Very happy. It was customizable. Pros Ease of use. Help from Medgen Administrators (direct access - \[sensitive content hidden\] always helpfu) Cons Minimal flaws to overcome for me. Developing reports took time to learn. Reason for choosing Medgen Recommended by another user. Cost was low. Review Source KT Kelly T. Director of Clinical Applications Hospital & Health Care Used the software for: 2+ years ### "Good low budget solution" May 29, 2024 3.0 Pros Customer support, our dedicated contact was fabulous and always got things done quickly. Cons Sometimes getting things done quickly actually worked against us. Changes would be made before the business fully thought things through or did any testing which is our own fault. Review Source AR Adena R. Medical Billing Medical Practice Used the software for: 2+ years ### "Medgen Billing" May 31, 2024 5.0 Pros System is easy to use. The customer support is top notch! Cons I don't dislike Medgen at all. If there is ever any issues, I reach out and get support. Review Source mH malky H. office manager Medical Practice Used the software for: 2+ years ### "I use this as my EHR and its pretty good" April 30, 2021 5.0 Overall I think its a great EHR and highly recommend it! Pros I like how easy it is to use and how user friendly it is. It is also very easy to teach to new employees. I like how they try to think of anything we might need and are constantly doing updates and improvements. Cons I don't like how often it goes down even though it has been better in the last few months. I dont like that we get charged for every fax and for eligibility checks. I don't like that when you fax something from a patient's chart you have to close and reopen the chart in order to comment what you just did. Review Source MK Micah K. PA Medical Practice Used the software for: 1-2 years ### "look elsewhere, this product will not help your productivity" May 10, 2022 1.0 Can't wait to get rid of this program, it was here before I joined the group but will be gone soon. I gave it a year, it is very inefficient Pros Not much to like about this program. Not intuitive or easy to use Cons Prescribing on this software is too complicated, can't view trends in lab results, too many clicks! Review Source JD John D. COO Hospital & Health Care Used the software for: 1-2 years ### "Stay Away!" April 11, 2023 1.0 Pros There is nothing desirable about Medgen compared to other EHRs. Cons You have to ask permission for every single thing you try to do in the EHR. Even super users cannot add other users or change any settings. They are expensive to start, and they nickel and dime you every chance they get. Even after you cancel services with them it costs $250/month to access old records when you get records requests. Moreover, it is out of date and not user friendly. Just keep looking. Close your eyes and pick randomly and you'll end up with a better EHR. Review Source DA Dalal A. MD Alternative Medicine Used the software for: 2+ years ### "The worse EMR, EHR on the market Expensive, poor support, not costumisable " August 2, 2020 1.0 Pros Not easy to use, difficulty using features Cons Redundancy, Difficult to use, ineffective Review Source DH Daniel H. Used the software for: ### "Excellent product " October 23, 2016 5.0 Happy with it. Good features being added. PERFECT support system. Multiple features added Great for obgyn as well Review Source Similar Products Featured ## Related categories [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.