Who Uses This Software?

FamilyID serves program providers of all sizes. FamilyID is the easiest, most cost-effective way to offer online registration and reach your target market.


Average Ratings

62 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online

Vendor Details

  • FamilyID
  • www.familyid.com
  • Founded 2010
  • United States

About FamilyID

FamilyID is completely transforming the experience of registering for programs, school sports, camps, clubs and activities. FamilyID's online registration management platform makes it easy for people to register for programs and securely keep track of their family's personal information. * Find programs for every family member * Keep your information safe and up-to-date * Register online from a single site * Automatically notify programs of changes


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FamilyID Features

  • Bookstore Management
  • Cafeteria Management
  • Curriculum Management
  • Facility Management
  • Financial Management
  • Higher Education
  • Housing Management
  • Independent/Private
  • K-12
  • Library Management
  • Online Calendar
  • Online Payments
  • Parent/Student Portal
  • Reporting/Analytics
  • School District
  • Special Education
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback

FamilyID Reviews Recently Reviewed!


Athletic Department Administrative Assistant

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report.

Cons: Can't think of anything!

Overall: We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport.

If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office.

Recommendations to other buyers: I would love to have the option of a couple of "approval" lines. I would love to be able to track, not only their physicals, but also if they have an updated baseline concussion test.

payment option on Family ID Why??? Why???

Oct 04, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: we don't have to try and read peoples handwriting any longer. It gives the coach everything they need.

Cons: Giving the parents an option to pay for the sports fee on line. WE don't use this feature, it's very confusing to many parents who may have already paid on the school website and they can't figure out why they have to pay again, so they just click out which means they don't complete the registration and when the athlete comes into clear, they can't.

Overall: I do not understand why there has to be a payment option of a sports fee on the FamilyID website!! We do not use it and it is very confusing to parents who have already paid on the school website like they are supposed to. It holds up the lines as most kids think they have cleared and parents did not "submit" submit'" through that area and I have to send them away. I know they are "supposed" to read the instructions but I don't understand why it has to be there in the first place. It is NOT one of our options!! I've meant to call you guys about this for 3 years now, thanks for giving me a place to offer my opinion. It's very time consuming to have to send the kids away and start them over again once they get it right. Can you please remove it from our registration page!!

LOVE IT! Highly Recommend It

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Familyid took all our forms and designed a registration for us in the beginning. It is easy to clone a registration, make any changes and have the next registration up and running with very little time spent. They listen to suggestions on improvements to their program and implements them. The internal fields were one of many wonderful improvements. I like how easy it is to send a note by clicking the "notify registrant" option. It has minimized the time it takes to complete the registration process. The report options are limitless.

Cons: It only uses PayPal so it doesn't link with our current student accounting software.

Overall: It has been a very positive experience. Our coaches love the live links as they can have approval status and emergency information at a touch of a button on their cell phones. Once an initial account is set up, our parents are able to sign up returning athletes in a matter of minutes.

Vendor Response

by FamilyID on September 22, 2016

Thanks so much, Pam. We are working on additional payment integrations at this very moment. Let us know what payment software your school uses so we can put it on our list.

FamilyID review

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Since incorporating FamilyID into our registration process, the program has become a one stop shop for our athletic office staff, coaches, and nursing staff for anything concerning rosters, medical history, emergency information, etc. Signing up for a sport in the Point Pleasant Borough School District has become paperless for the majority of the registration process. Parents appreciate the streamlined approach to registering their son or daughter for his/her sport and are less frustrated with the ever grow amount of forms required to complete.

The staff at FamilyID is quick to respond to any questions or concerns our office has. They will provide webinars, conference calls, and/or online trainings regarding anything specific your school needs. All student athlete required Information is accessible in the office, on the field, or at home

Cons: When updating for approval status the upload time can be slow.

From Sales to Service, FamilyID has been responsive, professional and committed to our district.

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Family ID's ease of use, customer support, and ability to meet the varied needs of our school district are most noteworthy.

We recently implemented athletic fees/registration, transportation fees/registration, and iPad fees/registrations in a very short window. Kristen at FamilyID and the entire tech support team partnered with us every step of the way. 2,200 registrations/payments were made this year and we could not be more pleased with the product and professionals at FamilyID.

Parents were able to resolve registration issues directly with FamilyID in a matter of minutes and and full registration and financial reports are provided to the District in real-time. We were given ample support in setting up registration and payment forms.

Life became far easier for all stakeholders with the support of FamilyID!

Overall: Efficiency, productivity, excellent records and ease of registration/data/payment collection.

Using FamilyID

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and efficiency of it

Cons: Need to have a time out where parents can save and come back if they cannot complete it all in one sitting.

Overall: FamilyID has been a complete program changing experience for our high school.

We have gone from a complete paper and pen process with extensive handbook pages of information, athletic codes, consent to treat forms, codes etc. to a concise all in one on-line experience that our parents have loved. Family ID has helped us maintain,keep, and process all of our athletic records into a safe, secure, efficient process that has made the job easier for our parents, coaches, trainer, athletic secretary and our director. Going paperless and the efficiency and speed of the process has been a fantastic change for our school. We highly recommend FamilyID!

Vendor Response

by FamilyID on May 10, 2018

Hi Ron,

I wanted to thank you so much for taking the time to review FamilyID and provide us with feedback.

I think you'll be happy to know that we have added a feature that now allows parents to 'Save and Finish Later'. This means that parents can now save their progress and come back to complete the registration form at a later time if they can't complete it all in one sitting.

Feedback from our customers is what helps us better our product and serve the needs of you and the families who participate in your programs.

Thank you again for your feedback. If you ever have a question or need help, please contact Support at 1-888-800-5583 ext3. Our Support Desk is available 7 days a week. During peak times you may need to dial 9 to leave a voice mail. We answer 100% of our messages within a couple of hours, but usually much faster.

I hope you're having a terrific week!

Take care,
Amy
VP Product Marketing & Support
FamilyID

Mt Spokane HS - FamilyID

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FamilyID allowed us to get rid of paper registration packets, it merges our information (physicals, payment etc) into one easily accessible online resource that can be readily shared with our coaches and admin. It has been a labor-saving switch that we are thankful to have made.

Cons: None that come to mind and if there were any, the FamilyID folks are quick to take suggestions and make them implementations for system upgrades. They have always been extremely responsive to our needs and quick to implement versions that further assist us with what we do.

Overall: Our experience with Family ID for our online Athletic Registration and Booster Club events has been amazing from day one. The product has streamlined our registration process and made us more efficient. The customer service is professionally helpful and always timely.

Recommendations to other buyers: If you are a school or Athletic Director in search of an online registration tool and database, I highly recommend FamilyID - it will make your job/life easier and you won't regret it.

I have enjoyed implementing FamilyID as our athletic registration system.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FamilyID is very user-friendly. Our families have used it with ease and have no complaints overall. Customer Support is always available and is always very quick in emailing back. Most importantly, FamilyID always listens to feedback about changes to their platform.

Cons: The site can be slow at times, but that may also be our internet connection. At times, reports may take a while to download and at times, does take a few minutes to note changes. Overall, this has gotten better in the last two years.

Overall: Easy to use software that is user friendly on both ends.

Vendor Response

by FamilyID on September 29, 2017

Hi Michael,

Thank you for taking the time to give us feedback and for your great rating!

We are happy to be part of the Weddington community. We strive to create an experience that is easy for both schools and families.

We also noticed the slower performance during the extremely busy peak days of fall sports registration. We've made some improvements so you and your families should get the same great performance during peak times that you get throughout the year.

Take care, Rochelle Founder & CEO

Easy to use

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reports are very helpful and internal fields are great. I like the emails sent reminding parents and myself about information

Cons: Some parents have trouble with the pop ups reminding them to pay or bring a physical to the office. It is clear to us, but parents think it is a point they need to stop registering.

Vendor Response

by FamilyID on September 26, 2017

Hi Melissa,
Thank you so much for your wonderful review. We're so happy to hear you are making great use of our features and reporting tools!

We really appreciate you taking the time to provide feedback. As you know from your experience with FamilyID, we are all about ease of use and will take a look at how we can improve our messaging to make sure it¿s as clear as possible.

We are also expanding our integrated payment methods, such our recent partnership with MySchoolBucks, for a truly seamless user experience. At the same time, we continue to look for ways to make it more intuitive to link to third party payment platforms for those schools and organizations who do not use MySchoolBucks, Stripe or PayPal.

Many thanks,
Rochelle Nemrow
CEO & Founder

Useful and user friendly platform, unrivaled support

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's user friendly for our camp to build and alter as our registration needs change. It's also user friendly for camp registrant families to use. The design is intuitive whether we are building or editing new components, or whether families are creating a profile for the first time. The customer service FamilyID provides is unparalleled. They respond quickly to questions or concerns. If we have a stumper, they follow-up with thoughtful out-of-the-box solutions.

Cons: We wish the confirmation notification upon registration was able to be modified in a more flexible way. There are more personal touches we'd like to add, but haven't yet figured out how to add the personal to the format.

Great Software, Great People, and very user friendly!

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of managing your registration, editing and updating information.

Cons: Hoping the company develops an app for the product. Right now users have to go on the internet, login, and then scroll to find information on a particular person. A user friendly app would streamline the process as the software did with the registration aspect.

Overall: I have used FamilyID in two different athletic departments and it has made the registration process, managing forms, paperwork, and payment much more efficient and streamlined.

Recommendations to other buyers: Hoping an app gets developed.

Vendor Response

by FamilyID on September 22, 2016

Thank you, James, for your app suggestion. We are working on it! As always, we would love your feedback regarding what you'd like to see in the app. We will be reaching out to you.

Absolutely outstanding! This product is sensational and the people behind it are even better!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FamilyID is amazing. Whether you are in a suburban school district or an urban school district it is truly spectacular. Online registration is a breeze. 750 + students per season is not a problem for our coaches, athletic trainers, nurses and staff. It it tremendously rewarding to see our coaches doing what they love doing on the first day, which is TEACHING, instead of handling paperwork! I showed our Director of Data Processing FamilyID and he was amazed with the capacity of the software.

Overall: It is great. The people are fantastic. Customer service open to the public. Outstanding!!!!

Five stars for the service!

Sep 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set and flexibility to modify and create your personal page.

Cons: Because our district doesn't allow us to use PayPal for payments the last page is confusing for new families.

Overall: I had been using familyId since 2012 at two different institutions. The program is very easy to use, setting up the pages is intuitive with clear steps. The program provides great flexibility to modify information, add documents and you can tailor it to your specific needs.

The best part is the costumer support! The families can directly communicate with FamilyID. The interactions are professional, friendly and no question is a silly question!

Great experience - FamilyID is easy to use and very effective for what I am looking to accomplish

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reason we moved to FamilyID is because the format is user friendly, provides essential information, understands MA high school athletics, and FamilyID has great customer service if situations were to arise.

Cons: No issues with the software program. The only issue I have is I wish FamilyID would bill from July 1st, not from start date of contract.

Vendor Response

by FamilyID on May 22, 2018

Hi Mike,
Thank you so much for taking time out of your day to provide feedback. So glad to hear your experience with FamilyID has been great!

We can absolutely work with you on billing terms. Your Account Executive will be reaching out to better understand your request and discuss invoice options with you.

Many thanks,
Amy
VP, Product & Support

Why We Love Family ID

Sep 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: When I first heard about on line registrations, we started researching different companies that offered this service. This was done over Christmas break, It was a personal feeling I had about the company, I talked with Rochelle and she sold me on the program. When break was over I showed my Secretary the program, went to the District Athletic Director showed him also and said I would like to look into this. We are a four school District and there was no interest from the other schools. When we were given the OK I said to my Secretary, she was OK with starting in the fall, no we are starting with the Spring Sports. A tall order because we we about 5 weeks out from starting registration. Family ID was great and went above and beyond helping my secretary and myself promote and get the program set to our individual needs. It was so smooth and was a big success. Reasons for it: 1. Everything completed no more going through piles of paperwork. 2. Parents you register on your time not ours. 3. Less complicated in the office.

4. In future less for parents to fill out.

It was such a success with our parents the parents of the other school requested they provide this service at their schools. We have done this for several years, and Family ID still provides what ever requests we have had. A great tool that ever athletic office should utilize. We could not imagine going back or doing without this program. You will never find a better program it is the best, and the service or any issues you have will be taken care of immediately. Thank you Rachelle and Company.

Vendor Response

by FamilyID on September 26, 2016

Thank you, Denny! There's nothing like kudos from the guy who led the charge in his district. I'm hoping we'll see you in Nashville!

The amount of time it saves me is unbelievable!

Sep 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the things I like most about Familyid are; the amount of things you can do, to make it everything you want and need at the click of a button. The amount of essential items that we need to have families complete and not miss any is much easier than checking multiple sheets of paper to find something missing. The amount of time it saves our families is wonderful! The support staff is amazing! If the videos or instructions online can't help you, a support staff WILL with just a phone call.

Overall: The amount of time this saves me and out families is more than we could have hoped for.

Excellent Customer Service! User Friendly!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate mostly that Family ID has large "buttons" on each page.

Cons: The time that it takes to navigate between pages feels like a "long" time, but that may be due to my own operating system and not specific to Family ID.

Overall: Family ID is a fantastic online system for managing athletic registrations. But what I love,love LOVE the very most is Family ID's Gold Star, Above Average, super duper EXCELLENT customer service. My customer experience is wonderful!

Room for Improvment

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: MySchoolBucks is owned by FamilyID. MySchoolBucks has been used by my district and neighboring school districts for many years. As a parent, it is convenient to access my child's lunch account and add to it, as needed.

Cons: As an educator who buys lunch, it is unfortunate that the software solely permits establishing and accessing student lunch accounts.

Vendor Response

by FamilyID on August 27, 2018

Hi Nicole,
Thank you for taking some time to write a review. I am wondering if you may be confusing FamilyID with a different software product. MySchoolBucks is owned by Heartland Payment Systems, which is a Global Payments company.

Currently, FamilyID is not being used by Prince William County Public Schools.

FamilyID is an online tool used by schools and community providers to offer the convenience of online registration for programs and activities. FamilyID is a privately owned company. Some schools allow parents to pay for programs and activities with their MySchoolBucks account, but that is at the school's discretion.

If you have questions about how FamilyID may help your school reduce paperwork and streamline the process of students signing up for programs and activities, I'd be happy to put you in touch with our team who helps schools in your area!

Many thanks,
Amy
VP, Product Marketing & Support
1-888-800-5583

Family ID- Gets better with age

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Family ID has been a lifesaver for our athletic department here at Millbury High School. We have been involved with the program for many years now and I am routinely impressed with the updates and new features Rochelle and her team have added. They really listen to feedback in order to ensure their platform is the best online registration site around. I have the utmost confidence this program will assist with your registration and decimation process from the very first day of use. It has grown with us and for that I am grateful.

Emergency contact information was invaluable!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital.

Cons: I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had.

FamilyID has made our workload and frustration decrease dramatically.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is easy to use and the help provided is more than adequate. We no longer have to chase kids or coaches down.

Cons: The only thing I don't like is having to have a kid redo the form each season. I wish there was a way to simply copy the previous season to the next.

Vendor Response

by FamilyID on May 10, 2018

Hi Mike,

Thanks so much for taking the time to post a review. I'm thrilled to hear that FamilyID is making your workload and frustration decrease! We work with LOTS of Athletic Directors and know full-well how frustrating it can be to have to chase down paperwork.

I also wanted to let you know that once a family completes a registration form, all of their information is saved right in the system. So, when it's time to sign up for another season, the parent's don't need to redo the entire form. They simply select their student-athlete's name from a drop-down and the form autopopulates for them! It takes more parents a matter or minutes (sometimes seconds) to sign their kiddo up for the next season.

If you have any other questions or ever need help with the system, please give us a ring at 1-888-800-5583 ext. 3. Our Support Team is available 7 days a week for you & the parents who sign up for your programs.

Have a great day!
Amy
VP Product Marketing & Support
FamilyID

Great for large families

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We have found that parents with multiple children get best use out of this. It makes it much easier for us to keep track of their children's information as well.

Cons: Since there is a lot of information to fill out at times, it can take a while, and the software does not allow you to break and come back later.

Vendor Response

by FamilyID on November 16, 2018

Hi there Conor,
Thank you so much for taking the time to provide feedback on your experience using FamilyID!

I'm glad that you've been able to see the value of FamilyID from a parent's perspective. We hear from lots of families who love the ability to sign up their multiple kiddos for programs and activities with a click of a button.

I also wanted to take a moment to let you know that FamilyID does allow you to take a break from a registration form and come back later.

Every registration form on FamilyID has a "Save and Finish Later" button. We know life gets hectic and we want to make sure there's an easy way for families to save their work as they go.

Here is a link to our Help Article for your convenience! https://familyid.groovehq.com/knowledge_base/topics/how-to-save-a-draft-registration?from_search=true

Have a terrific day!
Amy

VP, Product & Support

Great product, super representative (Kristen Gill) . Extremely satisfied with my experience.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to learn and use. Easy to maneuver in the program. This soft ware program is what we needed to register our athletes.

Overall: The Family ID athletic registration program has transformed our athletic office over night, from piles of paper forms to paperless. We are truly working smarter and not harder as the old saying goes. No more losing documents or excuses like " I turn it in". Coaches cannot say they didn't know the athletes forms were not turned in. Many of our liabilities have been reduce and compliance with school corporation policies along with state association and state laws are now completely address.

As the athletic director this company and their product has lifted a huge burden off my back. Our athletic department is like many departments which are under staffed and over work. The Family ID has just accomplish and done the work of two or three individuals in the athletic office/school that it took to do all the processing of these student-athletes and coaches. Not to mention the time and money it cost to do this process by hand and with paper forms.

If you are looking to work smarter and not harder, save time and money and move your athletic department forward this is the product and company that can help you do it.

Athletic Directors Dream

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Helpful

Timesaver

Always being updated for he better

Willingness to listen

Cons: None

Overall: As an AD I came into the job registering over 800 kids a year via paper registrations. Coaches had to have kids fill out there own emergency cards in hopes that everything was accounted for....after moving to FamilyID, not only did it save our department hours of work at the beginning of each season it has helped us maintain much better record keeping and has given us the ability to help our coaches be more organized as well. Through FamilyID our department has also developed a transportation request form for those families wishing to take transportation to or from an event other then riding the bus.

I truly believe that FamilyID has changed the way athletic departments run and I would recommend it to any and all athletic departments.

FamilyID Is always updating and advancing their software to help better suite the needs of the user and it always willing to answer questions when there is one.

Recommendations to other buyers: Start using it.

Family ID Review

Oct 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Organized all in one spot.

Cons: creating of multiple profiles per year per athlete creates more work on the admin end.

Overall: Overall family ID has been great. One issue we are having this year being our second year using the program is that when families go in to create a profile for the upcoming new school year, they are having trouble understanding where to upload the physical. Therefore if they create a profile and dont have a physical at that moment to upload they come back later and seem to be confused. Then they create an entirely new profile! We are having an issue of multiple profiles per athlete per school year. Is there a way that if a profile is created in the students name for that school year already something blocks or stops them and lets them know they have a profile already? Maybe a notification pops up saying "Profile created for John Smith, if forgot log in info call tech support". This is a small things but those of us on the admin side having to sift through hundreds of profiles as it is, it is harder when an athlete has four for the school year ahead.

Vendor Response

by FamilyID on October 04, 2016

Hi Karen! Thank you for taking the time to write. We are on it! You'll see some new features rolled out in the next couple months to make it easier for parents to upload physicals after they've already completed a registration, as well as preventing families from submitting multiple copies of a registration. Stay tuned!
Regards,
Rochelle

Jr.Tech, Inc. - Educational non-profit is more productive with the Family ID registration tool.

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Report tool.

Overall: Jr.Tech is a small educational non-profit. We were one of the beta test sites for Family ID. We still use the registration software tool and love the customer service and ease of use. It has streamlined our registration process and provides the report function is fantastic.

A nice online tool that helps with our registrations whether it is in-house events or online webinar

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A simple way without needing to code to create and build a registration page. We use it for registrations for our campus events and online webinars. You can customize the forms you need and it is really easy to use. Form fields are plenty and instantly allow you to begin registrations.

Cons: The product can be niche and very specific. Exporting your registrations can take a bit of time to learn how to do.

Overall: Helps with our events.

Vendor Response

by FamilyID on March 28, 2018

Hi there,
Thanks for taking time to submit a review of FamilyID. I'm happy to see you're enjoying FamilyID's intuitive interface and robust offering of form fields.

More than a million families use FamilyID to find, sign up and pay for camps, clubs, community programs and extracurricular activities.

Most organizations use FamilyID to automate the process of collecting detailed participant information, and to streamline the process of tracking signatures on agreements, policies and waivers.

I understand you found the process of exporting data a bit difficult. While FamilyID isn't really intended to manage one-time events or webinars, the Support Team may be able to give you some pointers or best practice suggestions. I'd love to understand more about your specific needs to learn how we can best help you.

Feel free to post a reply or contact support by phone 1-888-800-5583 ext 3 or email support@familyid.com.

Take care,
Amy

FamilyID, Inc.
VP, Product & Marketing

Amazing people and simplified my job.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything is completely organized and easy to pull up to reference. I love that my coaches get emailed their student athletes.

Everyone is very helpful and the site is easy to use.

Great Customer Service

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for time management.

Allows coaches to have medical info at their fingertips with no paperwork.

Easy to use.

Great customer service

Cons: I don't like that my county will not allow me to use it.

Overall: This program was so worth it to me that when my county said they would not pay for me to use it I purchased it out of pocket.

Recommendations to other buyers: I try to promote FamilyID to every Athletic Director I come in contact with.

Using Family ID in a school setting

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Family ID makes organizing records for school offices efficient and easy to provide quick response time for information query. Allows the stakeholders to share and file information quickly in one safe location. Keeps all those signature papers and pages that you had to collect and sort in one organized data base that allows for easy reporting out when needed.

Cons: Not sure how to prove that parents are electronically signing documents. This is a slight concern, but ultimately the parents and student athletes responsibility to remain honest with their submissions

Overall: Our experience with Family ID is that it has saved time for the office and cut workloads and paper sorting to a bare minimum. Puts more responsibility on the students and parents to be more responsible for their part of the submission of school forms. No more chasing paper, for school nurses and secretaries. Everything organized in one spot with easy to retrieve reports at a push of a button when needed. Keeps direct communication open among all the stakeholders, coaches, secretaries, school nurse, athletic director and trainers.

Thank you!

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly site.

Overall: Has simplified the paperwork and encouraged parents to pay on line. Once it is submitted, no looking for cards or medical information.

Recommendations to other buyers: Try it for two seasons and you will use it forever.

FamilyID was a game changer for our athletics registration and screening process.

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: There are a lot of great features with the program. Most recently I appreciate the internal fields options that can be transferred from season to season. The staff at Familyid are super friendly and helpful. If I need help figuring something out they are there to help. If I have a suggestion to improve a feature, they listen and take it into consideration.

Cons: The cost of the program although seems high it is still cheaper than photocopying costs.

Very user friendly!!!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of this is amazing. This year will be the worst with the learning curve and uploading all the initial information fo the returning athletes. But overral the support has been amazing and they are really quick to fix my mistakes!!

I have recommended it to my fellow school nurses to speak with their ADs!

Cons: I would like to be able to color code the cells in the spread sheet -the initial one you get when you click on the links button that shows all the information so they can be quickly identified to my particular needs.

The dates in the physical and concussion information column would be great if they could just be typed in 6 digits so they do not revert to 1999 if you make a mistake

Overall: Really easy once you "get it" I have been able to do lots of work from home!!

I needed a program very quickly and Jason Henson helped get our program up and running very quickly!

Sep 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love being able to print reports and send information to my coaches easily, quickly, and with the most updated information.

Cons: Some of my parents (users) have indicated trouble loading the program on their smart phone and have had to refresh their web pages frequently. Also, when I make changes on the administrative end, the changes are not instantly available in my reports. I don't have to wait too long, but it's usually a few minutes.

Vendor Response

by FamilyID on September 19, 2017

Renee,

Thank you for your terrific rating! We're happy to hear that FamilyID is working so well for you. We noticed the slower performance during the peak days of fall sports registration. The good news is that we've done a little tweaking and made some improvements so you and your families should get the same great performance during peak times that you get throughout the year.

Take care,
Rochelle
Founder & CEO

Review of Family ID

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy for parents and employees to use.

Cons: Cant say there are any

Overall: Family ID is a awesome program for High School athletics. We have been using for over a year and the school district loves the program.

Recommendations to other buyers: Get your school district signed up.

Easy, smooth, helpful and user friendly

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The coaches have access to contact and health information about their players in case of an emergency. We can contact the whole team with one update or just a part of the team if something needs to be corrected. Like t-shirt size or ASB card updates. How little actual paperwork we need to store and go through has gone from a full drawer to one manila folder. Coaches can see who is eligible to participate at anytime. Reports are easy to send to coaches or office staff for enrolling students in schedulers program.

From the parent side it is easy to use also, having registered my student for a sport.

FamilyID Makes Your Life Easy

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments:

"Before using Family ID, our staff was so preoccupied with paperwork and parent complaints. Now, since working with FamilyID there are no strings attached. FamilyID provides us with an easy user friendly way to register for our athletic teams & helps us to be more administratively efficient and environmentally responsible. Our parents and coaches love it as well. It was a great move for us."

Family ID is easy to use and moved our program into the digital age!

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In under an hour I was able to publish our programs. I had no prior experience and the support staff at Family ID was stupendous in training me how to use the software. I love being able to easily access all of the information I need on program participants as well as the ability to share files with my co-directors. I also really like that it is local and help is available almost any time!

Cons: A few of our users who used a MAC and wanted to pay with Paypal had difficulty but the Family ID team is working on that.

Overall: It allows us to collect registrations and payments online.

Family ID is Awesome!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The school district I work for just started using Family ID for sports registrations this fall. We completed our first sports season using Family ID and it was amazing. The transition from paper registration to on-line registration went smoother than I expected. The staff at Family ID are pleasant and easy to work with. They are easy to get a hold of and provide training as you need it. As the school nurse, Family ID made approving the student athletes and contacting parents so much easier. I was not tracking down paper forms and chasing parents down to sign them. This has been the best registration in my career as a school nurse.

Cons: There were only a few issues with the program that were easily taken care of. Most of the issues were simple user errors.

Overall: Overall, my experience with Family ID has been great. We liked the sports aspect so much, we are looking to expand the use of Family ID school wide.

Family ID has simplified the registration process for our district. The customer service the compan

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The customer service is outstanding. Not only is someone always available to speak with from the administration side, but Family ID also encourages student athletes/parents to contact them directly with questions.

Cons: Like any change, there is an acclimation process from paper to paperless. It took a little while (a few weeks, for our student-athletes and families to get used to it).

It has been great working with FamilyID to simplify our registration priocess

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease of the software and the ease of how to cater it to your individual needs. I like the way that you can submit your forms to FamilyID and the software takes what you have and recreates it into an online process

Cons: At times, it maybe easier to have forms on different pages then one long page that you scroll down too. It would keep things more organized for us. Also, when we scanned a physical form into the system, the print it scanned it in at was about 4 or 5 and when you zoomed it, it was distorted

"Great Product"

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support staff. I am ancient when it comes to technology....They made this so easy for someone who without them would have pulled the plug on going forward with this product. So glad I did not. The software is flexible to our needs and extremely user friendly.

Cons: I have nothing negative to say about this product.

Overall: A+ grade! I am blown away with where we are with this product and where we can go with it in the future. The sky is the limit as to how our athletic program and our school can use this product.

Save time and Money

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves time once you've registered your kids, saved paper, infonis all in one place and it's available 24-7..

Cons: Would like an app for the phone and to have more flexibility in creating our own fields for info. Some of the fields we want to rename cannot be changed.

Overall: FamilyId has been a real asset to our school. It has made registration for school and athletics really easy and more efficient.

We no longer have mounds of paper in the office, information is readily available to teachers, coaches and our administrative staff 24-7.

Parents appreciate how easy it is to register students year after year. After they enter their student one time, most of the information populates automatically. They can register their kids within minutes and upload physical forms and birth certificates.

We HIGHLY recommend FamilyID.

Wow! For a person like me who is not computer savvy, it is a joy to use Family ID.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything makes sense . . . it is perfectly designed for the work I do. When I very occasionally have a question, customer service is kind, efficient and have all the answers.

Cons: That more programs are not like Family ID. I wish all programs were as easy to use and make sense like Family ID

This has made registration easier and more thorough for our student athletes, coaches and trainer.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Family ID is very user friendly and have not heard anything but positive feedback from coaches and parents. Also, the support service is fantastic. Any time we have a question, they are always there to help.

Cons: The only con I can think of is that the program was new for parents and coaches and there is always difficulty and resistance with change. However, once everyone saw how user friendly the program was, people embraced the product.

Very easy to use product. Very flexible features.

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of set-up. Was able to build programs with minimal support. Excellent online tutorials and ongoing support, if needed. Lots of opportunities for learning about new features or webinar tutorials (all free). Promotes using the product to its full capacity. Have now added athletic registrations for each season, by school, and now have added programs for AP test registrations and fee collection.

Cons: Would be great to be able to have a scholarship option within a program, so folks could apply and be approved by admin prior to completing registrations. Currently, scholarship applications require a link to an outside form.

Overall: Online registrations and fee collections. Very simple and effective.

Very user friendly (for us and for registrants).

This changes everything!

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile accessibility, easy of use and customer service.

Cons: Small learning curve but the customer service is top notch!

Overall: FamilyID has been wonderful. This process has organized and streamlined our entire athletic department. Our coaches love that all their information is in one place and the FamilyID customer service department has customized the experience so that it best fits our school!

Excellent

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time savings and organization to the school have been huge. The efficiency this has given me as been great.

Cons: A few features like ability to have them read or view something first before able to sign a permission slip or ability to organize athletic cards for a self generating email for following year.

Overall: Time and Organziation

Really Slick!

Apr 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: FamilyID has gotten rid of the mounds of papers we would have to collect and file from our athletes. The program can be designed to fit your needs whether you are a school of 100 students or a school of 2,000 students. FamilyID will catalog all your athletes into each sport they register for, making it easy to track the registration process for both administrators and coaches. The ease of using this electronic program allows you more time to do other tasks instead of organizing papers. This program is very user friendly and the customer support has been fantastic! I would highly recommend this product for any athletic program or school.

I love the program and what it has done for my school!

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use and our parents love the fact that the data is archived. We are a small school and it has helped streamline the registration process. The reports are fantastic and customer service is like speaking with family.

Overall: This program has helped me run the Athletic Department more effectively!