# Arbiter Registration Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arbiter Registration the right Registration solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145319/FamilyID/reviews --- Arbiter Registration 4.9 (77) [View alternatives](https://www.capterra.com/p/145319/FamilyID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Arbiter Registration Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ML Michele L Athletic Director's SecretaryEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “There are many other features I enjoy as well, that make gathering data very simple.“ July 13, 2020 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Athletic Director Education Management Used the software for: 6-12 months ### "Emergency contact information was invaluable!" February 8, 2018 5.0 Pros I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital. Cons I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had. Review Source MS Martha S. Director Education Management Used the software for: Less than 6 months ### "Milton Community Schools" December 23, 2019 5.0 We used to hold in-person registrations, which not only was inconvenient for families but it also cost us more as we had to pay overtime to our employees. Now families do not have to be in line waiting, they can simply do this from the convenience of their home. We like the attendance feature as well. No more paper attendance! Another feature we love is being able to control who has access to the information/reports. Pros How easy is to use it. It also accommodates different needs with a variety of options to be added or removed anytime. Cons Not being able to organize reports according to our needs. We handle a very high number of reports and sometimes it is very hard to find them. The search feature is very specific when using the app. Alternatives considered [Popsicle](https://www.capterra.com/p/147867/Simply-Afterschool/) Reason for choosing Arbiter Registration They needed us to have an independent bank account for payment purposes. Under our current form of payment we were not able to do it. Review Source CS Camille S. Senior Account Clerk Primary/Secondary Education Used the software for: Less than 6 months ### "Familyid user" July 16, 2019 4.0 I find that their customer support is extremely helpful and accommodating, however, they can only help so far as what the software program allows them to accomplish. Pros This program is easy to use and I understand the appeal for schools to use this program, however, because we process payments and have a need for various financial transactions, this program is not efficient for accounting as it is not an accounting-based program. Cons The constant need to find workarounds to make this work for our needs. We process all the finances for various high school sports for the Summer Sports Camps and it doesn't easily work for what we need. While customer support is very good in trying to accommodate us, we find that there are a lot of steps we must take to make it work. We have to factor in scholarships and discounts that the Coach's randomly request as well as processing refunds on occasion where we have to factor in a separate processing fee that we charge. It get's complicated at times with all the variables we have. Review Source SD Sheena D. Athletic Director Sports Used the software for: 1-2 years ### "Making Life as an AD Easy" February 27, 2020 5.0 The amount of actual papers I need to keep organized has gone down tremendously. My school have close to 500 athletes and each athlete had 7 pieces of paper in their file. Now I have one file on each sport and that is because I choose to have a hard copy of the athlete's physical, birth certificate, proof of insurance and report card. Pros The best thing about FamilyID is that parents can read policies and register athletes quickly. Most of my parents work multiple jobs and they can register their child for athletics while sitting in traffic or on their lunch break. Also the amount of files kept on campus has gone for over 400 down to 13. I am able to share information with the school trainer quickly and easily. In the event of an emergency our trainer has excess to FamilyID and will have the valuable information needed to treat our athletes immediately. Cons I would like to get notifications when my families complete registrations or when corrections are made. Also when a new physical is uploaded. Review Source Response from Arbiter March 2, 2020 Hi Shenna, Thanks so much for taking time out of your busy day to provide feedback. I am so glad that FamilyID is such a helpful tool for you and for all of the parents of your student-athletes! It sounds like FamilyID is helping you run a more administratively efficient and environmentally friendly sports program. I'm also happy to let you know there is a way for you to receive notifications for new registrations and updated registrations. I'm going to have someone give you a ring to show you just how you can enable these notifications in a jiffy! If you ever have questions our friendly support team is available 7 days/week via email or phone. If you call and don't get a human right away, it just means our support staff are all currently helping other people. If you dial 9 to leave a voicemail we'll always return your call. We reply to 100% of voicemails well within a couple of hours, but usually MUCH faster than that. Have a terrific day! Amy K. SR Sean R. Camp Operations Director/Owner Professional Training & Coaching Used the software for: 2+ years ### "I wish I had used FamilyID sooner" February 19, 2020 5.0 Working with FamilyID is a great experience and is allowing my camp business to provide a better product to my customers. Also, FamilyID has allowed me more efficiency with my state medical compliance forms. Pros FamilyID is highly customizable to fit the needs of your business especially when considering collecting registrations and pushing out important information to families or clients. In addition, to being user-friendly the tech-support for the software is actually real as I get my questions answered from a knowledgeable professional who cares about my success. Cons All the options and capabilities of FamilyID seems a bit overwhelming at first, but in my view this is not a negative as it encouraged me to think about my business registration processing in new ways. Review Source Response from Arbiter February 24, 2020 Sean, Thank you SO much for taking time out of your busy day to share your thoughts and feedback! Our team is here for you 7 days a week. If you ever have a question or need help resolving an issue please don't hesitate to reach out to support@familyid.com or 1-781-205-2800 ext 3. Have a terrific day! PM Patti M. Administrative Assistant Education Management Used the software for: 2+ years ### "Athletic Department Administrative Assistant" October 4, 2016 5.0 We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport. If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office. Pros The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report. Cons Can't think of anything! Review Source VM Vicki M. Administrative Assistant-Athletics Education Management Used the software for: 2+ years ### "payment option on Family ID Why??? Why???" October 4, 2016 5.0 I do not understand why there has to be a payment option of a sports fee on the FamilyID website!! We do not use it and it is very confusing to parents who have already paid on the school website like they are supposed to. It holds up the lines as most kids think they have cleared and parents did not "submit" submit'" through that area and I have to send them away. I know they are "supposed" to read the instructions but I don't understand why it has to be there in the first place. It is NOT one of our options!! I've meant to call you guys about this for 3 years now, thanks for giving me a place to offer my opinion. It's very time consuming to have to send the kids away and start them over again once they get it right. Can you please remove it from our registration page!! Pros we don't have to try and read peoples handwriting any longer. It gives the coach everything they need. Cons Giving the parents an option to pay for the sports fee on line. WE don't use this feature, it's very confusing to many parents who may have already paid on the school website and they can't figure out why they have to pay again, so they just click out which means they don't complete the registration and when the athlete comes into clear, they can't. Review Source VR Verified Reviewer Marketing Manager Higher Education Used the software for: 6-12 months ### "A nice online tool that helps with our registrations whether it is in-house events or online webinar" March 22, 2018 4.0 Helps with our events. Pros A simple way without needing to code to create and build a registration page. We use it for registrations for our campus events and online webinars. You can customize the forms you need and it is really easy to use. Form fields are plenty and instantly allow you to begin registrations. Cons The product can be niche and very specific. Exporting your registrations can take a bit of time to learn how to do. Review Source Response from Arbiter March 29, 2018 Hi there, Thanks for taking time to submit a review of FamilyID. I'm happy to see you're enjoying FamilyID's intuitive interface and robust offering of form fields. More than a million families use FamilyID to find, sign up and pay for camps, clubs, community programs and extracurricular activities. Most organizations use FamilyID to automate the process of collecting detailed participant information, and to streamline the process of tracking signatures on agreements, policies and waivers. I understand you found the process of exporting data a bit difficult. While FamilyID isn't really intended to manage one-time events or webinars, the Support Team may be able to give you some pointers or best practice suggestions. I'd love to understand more about your specific needs to learn how we can best help you. Feel free to post a reply or contact support by phone 1-888-800-5583 ext 3 or email support@familyid.com. Take care, Amy FamilyID, Inc. VP, Product & Marketing VR Verified Reviewer counselor Education Management Used the software for: 1-2 years ### "Using Family ID in a school setting " October 16, 2018 5.0 Our experience with Family ID is that it has saved time for the office and cut workloads and paper sorting to a bare minimum. Puts more responsibility on the students and parents to be more responsible for their part of the submission of school forms. No more chasing paper, for school nurses and secretaries. Everything organized in one spot with easy to retrieve reports at a push of a button when needed. Keeps direct communication open among all the stakeholders, coaches, secretaries, school nurse, athletic director and trainers. Pros Family ID makes organizing records for school offices efficient and easy to provide quick response time for information query. Allows the stakeholders to share and file information quickly in one safe location. Keeps all those signature papers and pages that you had to collect and sort in one organized data base that allows for easy reporting out when needed. Cons Not sure how to prove that parents are electronically signing documents. This is a slight concern, but ultimately the parents and student athletes responsibility to remain honest with their submissions Review Source VR Verified Reviewer Coordinator of PE, Health, & Athletics Primary/Secondary Education Used the software for: Less than 6 months ### "Easy to Use & Great Customer Support" October 14, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] were great walking me through everything and making sure I had everything I needed to get going. I have had no issues reaching out when something had come up that I needed support with. Pros Easy to use. Customized for my schools needs. Cons Just want it to be red not blue - not a big thing, just school spirit! Review Source DK David K. Athletic Director Education Management Used the software for: 1-2 years ### "Time Saver" January 3, 2020 5.0 From the start until now, FamilyID has always been super helpful to our school and our users. They check in to see if we are having any issues as well as quick responses when we do have an issue. Pros The ability to create multiple types of reports that satisfy various parts of my job that I'm responsible for. Cons Honestly, there's not something that I feel is worth mentioning regarding something I dislike about the software. Anytime I had an issue or problem, FamilyID stepped in to help solve my problem with a viable solution. Reason for choosing Arbiter Registration The fact that FamilyID had forms and guides that were already catered to what I needed made the decision very easy for us. Not to mention that they walked me through setting up my account and always answered any questions that I had. Review Source JW Jacob W. Assistant Athletic Director Education Management Used the software for: 2+ years ### "FamilyID Review" February 11, 2019 5.0 Very happy. Whenever we have questions they get answered right away. It has all the features we are looking for in out Athletic Department data management software. Pros It allows us to collect more data than we were originally able to, and to share that data with the appropriate parties much easier. Cons Having to change the dates of our programs when we clone one for the next school year, instead of the dates for each sport automatically rolling over. Review Source MS Mike S. Athletic Director Used the software for: Less than 6 months ### "FamilyID has made our workload and frustration decrease dramatically." September 27, 2017 5.0 Pros The program is easy to use and the help provided is more than adequate. We no longer have to chase kids or coaches down. Cons The only thing I don't like is having to have a kid redo the form each season. I wish there was a way to simply copy the previous season to the next. Review Source Response from Arbiter May 10, 2018 Hi Mike, Thanks so much for taking the time to post a review. I'm thrilled to hear that FamilyID is making your workload and frustration decrease! We work with LOTS of Athletic Directors and know full-well how frustrating it can be to have to chase down paperwork. I also wanted to let you know that once a family completes a registration form, all of their information is saved right in the system. So, when it's time to sign up for another season, the parent's don't need to redo the entire form. They simply select their student-athlete's name from a drop-down and the form autopopulates for them! It takes more parents a matter or minutes (sometimes seconds) to sign their kiddo up for the next season. If you have any other questions or ever need help with the system, please give us a ring at 1-888-800-5583 ext. 3. Our Support Team is available 7 days a week for you & the parents who sign up for your programs. Have a great day! Amy VP Product Marketing & Support FamilyID PR Phyllis R. President and Executive Director Events Services Used the software for: 2+ years ### "Jr.Tech, Inc. - Educational non-profit is more productive with the Family ID registration tool." September 20, 2016 5.0 Jr.Tech is a small educational non-profit. We were one of the beta test sites for Family ID. We still use the registration software tool and love the customer service and ease of use. It has streamlined our registration process and provides the report function is fantastic. Pros Ease of use. Report tool. Review Source AR Art R. AD Education Management Used the software for: 2+ years ### "Thank you!" September 20, 2016 5.0 Has simplified the paperwork and encouraged parents to pay on line. Once it is submitted, no looking for cards or medical information. Pros Very user friendly site. Review Source NV Nicole V. Director of Athletics and Intramurals Used the software for: 2+ years ### "FamilyID was a game changer for our athletics registration and screening process. " July 13, 2017 5.0 Pros There are a lot of great features with the program. Most recently I appreciate the internal fields options that can be transferred from season to season. The staff at Familyid are super friendly and helpful. If I need help figuring something out they are there to help. If I have a suggestion to improve a feature, they listen and take it into consideration. Cons The cost of the program although seems high it is still cheaper than photocopying costs. Review Source JA Jennifer A. Business office secretary Used the software for: Less than 6 months ### "Easy, smooth, helpful and user friendly" October 30, 2017 5.0 Pros The coaches have access to contact and health information about their players in case of an emergency. We can contact the whole team with one update or just a part of the team if something needs to be corrected. Like t-shirt size or ASB card updates. How little actual paperwork we need to store and go through has gone from a full drawer to one manila folder. Coaches can see who is eligible to participate at anytime. Reports are easy to send to coaches or office staff for enrolling students in schedulers program. From the parent side it is easy to use also, having registered my student for a sport. Review Source BM Bethanie M. School Nurse Sports Used the software for: Less than 6 months ### "Family ID is Awesome!" September 19, 2018 5.0 Overall, my experience with Family ID has been great. We liked the sports aspect so much, we are looking to expand the use of Family ID school wide. Pros The school district I work for just started using Family ID for sports registrations this fall. We completed our first sports season using Family ID and it was amazing. The transition from paper registration to on-line registration went smoother than I expected. The staff at Family ID are pleasant and easy to work with. They are easy to get a hold of and provide training as you need it. As the school nurse, Family ID made approving the student athletes and contacting parents so much easier. I was not tracking down paper forms and chasing parents down to sign them. This has been the best registration in my career as a school nurse. Cons There were only a few issues with the program that were easily taken care of. Most of the issues were simple user errors. Review Source JB Jacquie B. Education Management Used the software for: 1-2 years ### "Save time and Money" January 25, 2017 5.0 FamilyId has been a real asset to our school. It has made registration for school and athletics really easy and more efficient. We no longer have mounds of paper in the office, information is readily available to teachers, coaches and our administrative staff 24-7. Parents appreciate how easy it is to register students year after year. After they enter their student one time, most of the information populates automatically. They can register their kids within minutes and upload physical forms and birth certificates. We HIGHLY recommend FamilyID. Pros Saves time once you've registered your kids, saved paper, infonis all in one place and it's available 24-7.. Cons Would like an app for the phone and to have more flexibility in creating our own fields for info. Some of the fields we want to rename cannot be changed. Review Source PH Pete H. Athletic Director Used the software for: 1-2 years ### " Wow! For a person like me who is not computer savvy, it is a joy to use Family ID." March 16, 2018 5.0 Pros Everything makes sense . . . it is perfectly designed for the work I do. When I very occasionally have a question, customer service is kind, efficient and have all the answers. Cons That more programs are not like Family ID. I wish all programs were as easy to use and make sense like Family ID Review Source JP Jason P. Director of Student Activities and Learning Education Management Used the software for: 6-12 months ### "Excellent" September 27, 2017 5.0 Time and Organziation Pros The time savings and organization to the school have been huge. The efficiency this has given me as been great. Cons A few features like ability to have them read or view something first before able to sign a permission slip or ability to organize athletic cards for a self generating email for following year. Review Source BD Beth D. Used the software for: ### "Use of Family ID for Athletic Department" September 23, 2016 5.0 Cresskill High School's athletic department has been using Family ID for a number of years now. This program has simplified the registration process for parents and athletes. Everything is done online, except the physical form is turned in as a hard copy. Family ID assisted the athletic trainer with customizing the registration site to meet the needs of Cresskill MS/HS. Family ID's staff was very accommodating and a pleasure to work with. They also have an 800 number that parents with questions can call. This helps reduce the calls to the athletic office. Review Source JH Jan H. athletic secretary Education Management Used the software for: 6-12 months ### "The support staff at family id are very knowledgeable and helpful. A++ service." June 21, 2017 5.0 electronic eligibility is great Pros Less paper to deal with for sports eligibility. Reports are easy to generate electronically. Coaches are sent updates via e-mail. Review Source JD Jon D. Athletic Director Sports Used the software for: 1-2 years ### "So easy to use!" November 7, 2018 5.0 It has been AWESOME! Pros I loved the fact that it was so easy to use. I set the parameters, no extra training required, and my athletes are able to register for sports and I don't have t worry about anything! Cons I haven't found anything I do not like yet. Review Source MA Mary A. Admissions and Development Officer Education Management Used the software for: Less than 6 months ### "Moving our forms to Family ID is the BEST thing we EVER did as a school! " October 26, 2017 5.0 Completing all emergency contact info online and then accessing it remotely from the school facilities. Pros It is incredibly easy to use! It is user friendly on the parent and administrative side. Our support rep is AMAZING! She is friendly, knowledgeable and really on top of things. She has great suggestions and makes it so easy for us. 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