Best For

Field Service, Brewery, Bakery, Coffee & Tea Shops, Retaurants, Retail and more!

Product Details

Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.

Contact Details

Field Solution Group

http://www.fieldsolutiongroup.com

Founded in 2015

Located in United States

Starting Price

  • Not provided by vendor
  • Per location. Multi-location discounts available.

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Field Solution Group Features

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Field Solution Group Reviews

Showing all 4 reviews
Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Nathan Y.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 26, 2015

“Automatically updates website!”

OverallThis is a great software that we weren't even sure we needed. Before FSG we were adding testimonials and reviews manually to our site. It wasn't helping our search ranking or showing our customers who left the review. This platform automatically updates the website and allows us to attach our reviews anywhere. It is saving us a lot of time and energy. It's not an overnight success but we are already seeing results for the long run.

Vendor Response

By Field Solution Group on October 26, 2015
Glad to help and we appreciate the feedback!
Source: Capterra
October 26, 2015
Julia S.
Office Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 23, 2015

“Works Great!”

OverallThis software works exactly how we need it to. Gives us a place to send customers to gather reviews. It's very simple and easy to setup and use too. I wish it was a faster process gathering reviews but that's on our customers not the software. Highly consider this for your business - you won't regret it.

Vendor Response

By Field Solution Group on October 23, 2015
Julia, thanks for the feedback! We wish it was a faster process too, but it's a marathon not a sprint! We are pleased to help you improve your reputation, one review at a time!
Source: Capterra
October 23, 2015
Jerry W.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 23, 2015

“Saves us hours every week!”

OverallGenius. We needed customer reviews bad and this helped significantly. Saves us a ton of time every week replying and managing our reviews across the web. Makes it really easy for customers to write a review and haven't encountered anything horrible with this platform yet. I even think it has bought us a few new customers.

Vendor Response

By Field Solution Group on October 23, 2015
Thanks for rating! Let us know if there is ever anything else you need.
Source: Capterra
October 23, 2015
Aaron S.
Patient Administrator
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 22, 2015

“Very easy way to enhance your online reputation.”

OverallWe have been using Field Solution Group for a few months now and we are already seeing results. Patient satisfaction is big in our industry. Field Solution Group gives us an automatic process to ask patients to review us and we get immediate feedback. It gives us the ease of monitoring other sites for reviews as well. Great software!

Vendor Response

By Field Solution Group on October 22, 2015
Aaron, thank you for the positive feedback! Glad to have you on board.
Source: Capterra
October 22, 2015