Who Uses This Software?

BidPal mobile fundraising software is designed to support any organization and offers various packages to meet the needs and budget of any sized organization.


Average Ratings

69 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BidPal
  • www.bidpal.com
  • Founded 2007
  • United States

About Fundraising Software

BidPal's mobile fundraising software offers an intuitive, reliable and affordable solution. Providing the ability to manage multiple fundraising events/campaigns annually allowing any sized organization to connect more donors to your cause. Features include: event management | auction item & package tracking | mobile bidding | donor management | ticket & sponsorships | table management | online auctions & stores | reporting & analytics | Text2Give | online, phone & email support


Fundraising Software Features

  • Absentee Bidding
  • Auction Website
  • Bid Management
  • Bidder Management
  • Billing & Invoicing
  • Buy Now Option
  • Buyer Notifications
  • Dutch Auction
  • English Auction
  • Forward Auction
  • Image Editing
  • Inventory Management
  • Live Auction
  • Nonprofit / Fundraising
  • Online Auction
  • Online Bidding
  • Phone Bidding
  • Proxy Bidding
  • Reserve Price
  • Reverse Auction
  • Sealed Bid Auction
  • Shipping Management
  • Silent Auction
  • Watch List

Fundraising Software Reviews Recently Reviewed!

My overall experience using BidPal One has been very positive.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the checklist and the tutorial videos. The tools to build an engaging fundraising interface are intuitive and capable.

Cons: The import tools are very handy but they do not yet contain full functionality. A second import of updated supporters actually creates a second entry rather than an update to an existing entry.

Overall: This software was invaluable in providing the timely access to bidding on our fundraiser. We had over 500 packages available and over 5000 total bids. The scoreboards were easily integrated into the video displays and AV equipment. This software assisted in a volunteer group pulling off a very professional silent auction and live auction.

great tool that helped us raise money

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use. support was great. having someone on site was critical. when the scheduled person couldn't make it a back up was right there

Cons: the software took some training but made sense once trained. loading and learning the registration process was confusing, smartpay anywhere was confusing.

Overall: I think we raised more money because of this electronic solution.

BidPal makes our events run more smoothly. They have phenomenal customer support!

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is all inclusive - allowing us to do everything from selling tickets to running post event reports. It also creates a catalog, gift certificates and item labeling materials.

Cons: The system could be more user friendly (intuitive), but current updates are helping it get there. Sometimes it is difficult to locate the features you need, but customer support is always there to help.

Overall: Our event ran much more smoothly with the use of BidPal software.

BidPal has taken our annual fundraiser to a new level.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: BidPal is easy to use, intuitive and all encompassing. The new One software is easy to use and transitions smoothly from pre-event to event to post-event.

Cons: It would be nice to have a volunteer entry site so that donation collectors could enter them themselves without having access to the rest of the administrative site.

Extremely user friendly!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy for several people to be involved in different uses of the software at the same time! Very easy to learn and use. The reports generated after the event were great!

Cons: A few people had trouble downloading the app after the new release but the issues were easily resolved.

Overall: We recieved a significant increase in revenue from the silent bidding.

A flawless experience that brought our event to the next level with online bidding, donating, etc.

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BidPal is such a user-friendly platform. It allows the guests to have an easy and enjoyable experience, while the planners have one less thing to worry about. It is truly a wonderful service!

Overall: The guests enjoyed a flawless experience with online bidding and donating. From a planning side of things, I loved that it was one less thing I had to worry about. It worked seamlessly, and each and every person I worked with was fabulous.

Bidpal was helpful and a good resource for our fundraising

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The import feature when it comes to importing our donations, attendees and donors. It's really simple and the customer service is helpful when it comes to answering questions. It's helpful to know what features are out there that we might not be currently using that would be helpful to us and they do a good job of explaining the new things and taking feedback directly to the developer to make improvements.

Cons: It's confusing to me who is my direct contact with bidpal sometimes. I worked with Sherilyn pre-event and at the event but received communication from several different people related to bidpal and feedback, event details etc. that I found to be confusing. It would be helpful to just work with one person consistently rather than getting various forms of communication from different people.

Overall: Great accurate reports, helpful service as we are approaching our event and a quick and accurate representation of how our event went

We had a great experience with this software this year for our event.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The availability to use it on the go and make quick changes if needed; the fact that the updated registration check in software was super easy to use and easy to make changes in if needed; the fact that we were able to set up the fundraising page quickly and that it was very clean and presentable; the fact that customer service was easy to get in touch with and would answer any questions that we had and help us pinpoint any issues as needed.

Cons: If you weren't aware of the way that items would roll over to packaging that you would have to do double work in that area (example: inputting item information so that it would roll into the packaging without having to reword descriptions, etc).

Overall: It was easy to find our clients and it allowed us to set up our silent auction and receive bids through it weeks before the event, not just day of. It also allowed us to be able to have people who could not physically attend the event still bid and win items in our silent auction.

Bidpal has been a great partner for our school. responsive, professional , a pleasure to work with

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the flexibility of the software is impressive. Fits events or campaigns of varying sizes. They welcome our feedback & regular upgrades are responsive to it.

For the past 3 years we've used the platform for our annual event. Expectations have been exceeded.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, ease of customization, reporting, multiple photo uploads are very nice, package description fields are just the right size. We are very happy with the platform and have not had any issues in the past 3 years.

We will be using this for Kennedy Center events

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So many options! Also the ux/ui is clean and easy to use. I also like that they are always making updates to the product.

Cons: Accessibility; more options for those with disabilities and older patrons are needed. Also, customization options for those who know how to code.

Working with BidPal has made managing silent auctions a breeze.

Sep 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use.
Reports!! Easy to get reports to make use of the information from events and sending that information to my team.

Overall: A lot of features I don't use due to my organization using others. For example I don't really use the ticketing feature.

It has been great. Still learning how to use everything. It has been wonderful with the customer se

Sep 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use just navigating all the options available. Once you do one drop down ut is easy to remember how to navigate.

Cons: Some of the options are not easy to find. Some of the tutorials need more information and could be helpful.

User-friendly, thoughtful features, great

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The health check is amazing and ensures that everything is ready to go. Some errors that you did not realize were loaded in and also gives the user the autonomy to fix the problems on your own instead of having BidPal staff members review everything and wait for their review.

Cons: All of the features can be a little overwhelming if you are looking for something very specific. There is data on everything but you need to know the exact language to look it up.

I've worked as the primary fundraiser with BidPal and Durham Academy for 5 years.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and the customer support is fantastic! I love the data that the software generates and how quickly I can access specific information.

Cons: I wish we could compare data year to year in the software and not have to piece together excel exports. I also wish there were more options to sort data within reports.

used for elementary school event it was great! well received from the community

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: we love that users can get in and create a one time account and receive notifications and receipts user friendly

Cons: anything technical can be a challenge! it's more difficult to sell the use of the product when it requires a login some have asked to do away with that portion

I have used Bidpal for several clients and it has increased their fundraising amounts substantially.

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows supporters to contribute whether or not they attend the event. And I love the option of the challenges page which gives us additional fundraising capabilities.

Cons: It is not as intuitive as it could be. I would like to see an easier interface for use with volunteers.

easy to learn and use

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use for client and users were able to get bids quickly, added excitement to event enabled mingling

Great combination of a quality product and quality support.

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We will definitely use this product again.

Pros: Very intuitive. Users had no problems with using the software. Product was also attractively priced.

Easy, comprehensive technology for a great price.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use on both the back end and for event attendees and donors. Very customize-able for all types of event needs- silent/live auction, fixed price items, ticket sales, planning, etc. Great customer service and support as well- even for last-minute needs!

Cons: There are not very many cons with BidPal. Because they are the leading technology in the field, the price may be an initial step up but it well worth it.

BIDPAL sold our not for profit a bill of goods and then failed to deliver!

Aug 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The best thing I can say about this software is my login worked and that's about it!

Cons: Customer Service was horrible. We got passed around from one person to the next and then was told that the program would have to be 'worked around' costing my volunteers valuable time to get what we were told we would have from the software. Our guests at our fundraisers complained constantly about the software and the onsite representative did NOTHING to step in and assist. When asked for a pro-rated refund mid year because the software was handicapping our events, we were told simply no. Thanks for nothing BIDPAL!

Overall: Zero

Vendor Response

by BidPal on October 05, 2017

We appreciate your candid feedback. We¿re disappointed that you didn¿t feel our team met your expectations. In further looking into your review, it appears that your initial auction with BidPal was a success. One of the unique aspects of BidPal is that you can use the software for multiple fundraisers throughout the year, however like any software it has it limits. Based on our team¿s feedback it sounds like you wanted to try and use BidPal for an additional fundraising campaign in a manner that it is not intended to be used for. We applaud your creativity and appreciate that this may have been frustrating that the software wasn¿t able to meet your expectations despite our team¿s efforts to provide alternative solutions. We¿ve passed your feedback on to our product development team as they are always working to add new functionality. Although our Director of Client Success and his team were not able to connect with you, they remain ready to assist you at any time.

Great product for auctions but has flaws

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The thing I like the most about BidPal is how everything for our event is in one place and includes all the back end options.

Cons: The software is not very modern. They just rolled out an update that helped, but the editing options are clunky compared to other options on the market!

Thank you BidPal!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was our first year using the BidPal DIY system. The support we received was fantastic. Questions were answered within an hour either via email or phone. Our auction went extremely well and we had the smoothest bidding and checkout experience we have ever had for this event! Best of all our revenue increased dramatically. Everyone enjoyed the ability to bid online before the event. Bidding at the event was easy and fun. You could instantly see if you were outbid from your phone and could set max bids if you chose that option. We ran the event with fewer volunteers and the guests could spend more time socializing and less time around crowded tables bidding. We would highly recommend BidPal to anyone holding a major event!

Helped us raise more money at our Gala than any year before!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: BidPal helped us raise more money for our annual Gala than any previous year. We used the giving center to sell tickets and help promote the event before the actual day. We loved the mobile bidding and our guests did too! And check-out was a breeze and the reports that we can use after the event are so helpful. And, their support staff is top notch!

The best fundraising event partner we've used!

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BidPal was outstanding from start to finish--from the easy process our guests went through at registration to managing the silent auction mobile bidding and finally to the quick check out of silent auction items. We enjoyed the comparative analysis on the auction after the event. It was very helpful to see what items did the best in the silent auction and which tables of guests brought in the most revenue. The staff was outstanding and extremely helpful solving problems. We look forward to using BidPal in the future!

JWP Auction 2017

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use both from backend and user interface.

Cons: 1. Can't split value on item that has multiple donors. 2. Limited buttons 3. Need to add comments when emailing a receipt. 4. Reports - need a complete and comprehensive summary on every donor throughout the entire campaign (monetary donations, item donations, night of event purchases, etc.)

Overall: First time user and we are thrilled with the success; reporting features on donors could be better. I would be happy to give my feedback with a BidPal rep.

Recommendations to other buyers: No.

Vendor Response

by BidPal on April 12, 2017

Maria- Thank you for your partnership and feedback. Your BidPal Account Manager looks forward to learning more about your software suggestions during your post-event highlight call so that we can share them with our product development team to further enhance BidPal's offering. Joshua Meyer BidPal

BidPal support of SSSAS Annual Gala and Auction

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BidPal was instrumental in the success of our event last month. From the software, software support to on-site assistance, BidPal exceeded all of our expectations. The Giving Center software is very user friendly and the technical assistance team (either via phone or email) was responsive and helpful and answered all our questions. The features and functionalities offered in mobile bidding enabled us to significantly increase auction proceeds from the year before. Lastly, the on-site technical support team provided tremendous training, technical assistance and event management support that enabled us to enjoy our event and maximize the amount of money we raised. BidPal was an amazing partner throughout our event experience. We already renewed with BidPal for next year's auction.

Phenomenal bidding software

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was our first time using Bidpal- we'd used a different system in the past and this was a HUGE upgrade for us! Everyone on staff is so friendly and knowledgeable- their platform is so intuitive- their help desk was amazing, and believe me, I used them a lot! We used the DIY system, which was great, but I wish we'd have picked one of the other packages to start with. Not that I couldn't figure things out- I'm telling you, they are that intuitive- but our event is now over and I'm still discovering all these amazing things this program can do! Our Silent Auction, Raise the Paddle, and Live Auctions all saw significant growth compared to years past, which I know can be attributed to BidPal. We also have been able to upload the evening's results and information back into Raiser's Edge fairly easily! We absolutely will be partnering with Bidpal for all of our events!

BidPal Put the "Fun" in "Fundraising"

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has worked with BidPal since 2014. I can't speak highly enough about how wonderful it was to work with BidPal for a third year (for me). From the event preparation phone calls (which not only answered my questions, but created questions for me to determine), to the day-of-coordination with BidPal's Customer support representative, BidPal gave me absolute peace of mind. WOW!! They went above and beyond to touch base with me pre-event, asking me questions, giving me answers...then continued to make sure I had my head on straight and wasn't overwhelmed. BidPal followed up to make sure I was pleased with our results, gave feedback on how to make minor changes to update for next year, etc. This was the first time I was fully in charge of the event from beginning to end, and feel confident that we were so successful because of BidPal's help. I look forward to working together with BidPal again for our next Auction!

Worth Every Penny

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used BidPal for our annual gala in March 2017 and highly recommend their product. From the first contact with our sales consultant, we were thrilled with the service and quality of the software. We elected to have BidPal's staff on site the evening of the event. They were critical to making the first time through a successful one. Representatives were problems solvers and worked well with our volunteers and guests to answer any questions.

Our gala raised $, which is $ over the previous year. We attribute our switch to BidPal for a big part of that increase. Check in and check out were a breeze and our guests were very happy to have the mobile bidding capability. In previous years, our tuition ask used to fill in cards and relied on volunteers to collect them. It was an exercise in confusion and never raised more than $. This year using BidPal, we raised $.

Super for Seniors

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 2nd year using BidPal and this year we bought the do it yourself package. With the excellent account management and support provided our event went flawlessly. Loved the new features including SmartPay Anywhere and mass emailing of receipts.

Probably the most amazing thing about our use is we used BidPal to support our event for a fund raiser for 4 local charities in a retirement community where the average age is 69. All the staff are senior volunteers. Both the back end setup effort as well as front end bidder interface were very intuitive and our tech challenged community excelled with BidPal. We raised way more money than ever before, with far less effort. Thanks so much BidPal.

BidPal Great Event Partners

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We've been using BidPal for several years at our annual fundraiser. The technology and staff have made all the difference in our ability to run a smooth event from planning to final auction check out and everything in between.

We Love BidPal!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have now used BidPal twice for our annual auction/gala fundraising event, and we will be using the software again next year. Since we have started using BidPal, the ease with which we can organize the backend of our auction has increased exponentially. The software is extremely user friendly and provides organizations with the tools necessary to conduct a successful event. Our BidPal support team is extremely responsive and able to help us in a very timely manner whenever we have questions. We hope to utilize the BidPal software for more than just our annual auction/gala in the future!

Excellent.

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had a record-breaking auction this year, and BidPal was an excellent partner in our event. Recent refinements in check-in software made entry to the event easier than ever, and we had a smooth event all around. Our auction is large and unwieldy, and the team at BidPal offered helpful support every step of the way.

Bidpal made our Celebration Fundraiser a success

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have never been asked to fundraise on a big scale before. I was told Bidpal was the way to go. In the past, I have helped on a smaller scale and have used the software. It was confusing and not useful. Bidpal was a world of difference. Plus having the 3 Bidpal employees attend, train, and help run our event made it even more successful. I felt like I had new friends and family that had joined our fundraiser. They were so positive and cheered us on the whole time. They were very attentive and helped make changes quickly if I asked. I could not imagine using another software system for our fundraiser. I plan on helping next year. I am signing up to be the one that does the Bidpal on our end of the fundraising. I am beyond grateful for the success we had. I don't know how many parents came up to me and said that bidding was so easy this year. THANK YOU!!

American Heart Association - Baltimore Heart Ball

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It was my first time using BidPal. The reps were helpful, informative, and professional. It was a great first experience and I would definitely use them again!

BidPal helped us tremendously!

Mar 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used BidPal for two of our auctions now. We are a small public school PTG and don't raise a ton of money, but I firmly believe we raised more money using BidPal then we did without it. Did it pay for itself? Yes, I believe it did. We didn't make a lot more, but having the software to run the auction was very helpful so even if it just covered the cost of the software, it was still worth it in the labor it saved us!

BidPal comes through

Mar 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our Habitat affiliate used Bidpal for our Dare to Dream, Dream to Build fundraiser with the Home Builders' of East Central Illinois in February of 2017. As new users, there is a steep learning curve to prepare for the event on the back end; entering guests, auction items, table assignments, donors, sponsors etc. We were however very pleased with the top notch and timely phone support we received from BidPal, and helping us feel that "no question was too small or insignificant" . Once the event began, the check-in and check-out process was incredibly smooth, and our guests were very excited to see their "work" in making the event a success through the visual thermometer tracking the donations, bids and BUY IT NOW items! We nearly doubled our income and had many guests comment on the fun they had using the BidPal ap to participate at the event. The number of insightful reports provided through the BidPal technology are already helping us plan new wrinkles for the future!

Heart of Caring Auction Using BidPal

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: For the first time, Partners for Quality used the digital bidding system with BidPal for our silent auction, fixed price items and ticketing. Our Heart of Caring lunch is in its 18th year and we wanted to add some new features to "mix it up." The DIY Model is user friendly and with time, became easy to use and understand. Next year will definitely be easier as there will be no transition using the new technology. Our host venue, the Embassy Suites Pittsburgh International Airport went above and beyond to make sure the technology was seamless - and it was. Since our guests are used to "how we've always done things" there was some anxiety on them adopting the online bidding process. Fear not, once guests understood what to do, they were hooked! Next year we will be able to promote the online tools and raise even more money to serve people with intellectual and developmental disabilities. We are happy clients and look forward to using BidPal in future campaigns, auctions and events.

Not Enough Stars!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: SO easy. Incredibly easy. User friendly!

Cons: I like everything about this software!

Overall: Bid Pal software and it's employees were amazing from start to finish! Worth every penny!!!! The help you receive from the staff is incredible.

Recommendations to other buyers: Can this software be used to just register students for our summer camps?

Vendor Response

by BidPal on March 06, 2017

Janet- Thanks for taking the time to review BidPal! To answer your question, YES! The BidPal fundraising software can help manage registrations and ticketing for multiple events throughout the year -- such as summer camps -- and is included in your your annual subscription. For more information feel free to reach out to your dedicated BidPal Account manager. Many thanks again for your feedback and continued partnership. Josh Meyer BidPal Marketing

User-friendly

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found BidPal to be exceptional not only in terms of checking in registrants at the event, but also checking them out with their auction items. The registration process was quicker than it has been in the past and monitoring the auction and confirming participants winning bids helped keep things moving as the event wrapped up. Looking forward to possible integration with Raiser's Edge.

Paws & Claws Gala Review

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've used BidPal for several years to maximize our fundraising dollars at our annual Paws & Claws Gala to benefit the Humane Society of the Treasure Coast. BidPal is a great tool! Every year, we see an increase in donations, as well as improvements in the technology. This year, we had bidders from out of state that haven't ever even stepped foot in our organization support us, thanks to BidPal's ability to reach donors far and wide at the touch of a finger. Plus, on site support is an asset. They helped us work the room, assist bidders, answer questions, create Calls to Action, and so much more! Although there is a learning curve for new users, there's no tool on the market that can compare. And it sure bits the old days with paper bidding sheets! Plus the diversity in reports you can run, from attendees, to managing seating/ tables, to tracking popular packages, generous donors, unsold items, etc. is super helpful when identifying what works and what doesn't year after year. The software is a bit expensive, but is worth every penny when trying to maximize your fundraising dollars for the organization you love. Quick tip though - make sure your venue has a strong WiFi signal. Obviously venues that are more unique create more excitement, but it's essential that the venue you choose has a strong signal or the ability to create a secure network. BidPal techs can work through the kinks, but selecting a suitable venue will make your job a lot easier in the long run. Also, be up front with your account executives on what you need and what you expect. They only know as much as you're willing to share, so take ownership of your event and allow them to assist you. Don't expect them to run the show.

An Honest Review from a First Year Advancement Coordinator

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a first year Advancement Coordinator at a private school, I was given the task to produce a live and silent auction to raise funds for my campus. I was told to check out BidPal and I'm glad that I did. The software system was relatively user-friendly with many helpful features. These features were readily available on each category page on my BidPal account. Also, the call help desk feature was great too.

Creating our BidPal giving center, which is your school's own website, was easy and important to our event. I could post all the auction items and share the link on Facebook, Twitter, email, and our school website. Using the mobile app for the night of the auction was amazing. Our guests had only the best compliments on how easy it was to bid on each item we had available.

One of the only complaints that I have about one of the features was the scoreboard feature. The scoreboard is a slide show feature that displays the running numbers of the auction, currently raised funds for the silent auction, and donations. I wish there was a better way to control the scoreboard feature to better display the live auction items in the order we would want it to be displayed. Outside of that, it was a great feature.

Overall, BidPal saved us many long hours by using its software features for our live and silent auction. During the night of our event, our guests were having so much fun with the mobile app that they began to give more than what was expected. At the end of the night, we raised close to double the amount we were expecting.

BidPal is worth the investment because it has proven to me that it will save you time and increase your revenue for your event. I would highly recommend BidPal to Advancement Coordinators, PFT presidents, administrators, or anyone that has to produce a school auction. You won't regret it.

Vendor Response

by BidPal on January 06, 2017

Caleb, Thank you for your review! Your feedback on our scoreboards has been forwarded to our Product Development Team, who is always looking for ways to further enhance our software. We appreciate your comment, value our partnership with your team and encourage you to continue sharing your thoughtful suggestions via our Idea Exchange at bidpal.com/share-an-idea. Congrats on a successful event! Best, Joshua Meyer Marketing Director

Love this Product

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were desperately seeking an event planning software after using an in-house product for years. BidPal is truly a one stop shop for everything you need to plan your event from start to finish. Their tools and trainings are top notch. Whenever I contact customer service they get back to me immediately and are quick in friendly in answering my questions. Could not be more pleased with their product.

BidPal for Non-Profits

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I can customize how I use it based on my own needs

Overall: Our organization has used BidPal for the last three years and I'm not sure what we did before. I can't imaging using anyone else. The staff is not only professional, knowledgeable, and friendly, but many of them have participated at our event and made donations to our foundation. They are just like family!

Amazingly Successful Auction Thanks To BidPal

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We completed our first auction with BidPal and were amazed at the results. Not only was the management interface easy to use, the success of the auction exceeded personal and group goals and feedback from participants was enthusiastic. Interaction with customer support was quick and the single question that I couldn't find an answer for online was quickly provided. I recommend this product to any organization looking to take their auction to the next level. We especially loved not having to shuffle clipboards and deal with issues on valid bids. BidPal made all facets of the auction easy and seamless.

We love that BidPal is constantly improving the user experience

Nov 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use BidPal to manage our silent auction at our gala every year, and the product is constantly improving. The staff is incredibly helpful and responsive. Every team member was willing to offer insight and suggestions every step of the way.

DIY First Timers

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We were a little hesitant to go ahead and do so much on our own especially because it was our first time using any mobile bidding. We found BidPal to be user friendly and our silent auction more than doubled. The best part of the night was the ease of checkout.

BidPal for the Win!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The BidPal team was a great asset to our annual gala! Our guests had a fantastic time bidding, largely due to BidPal's organization, ease, and the end-of-night quick alerts for when they won. We cannot wait to use them again!

Amazing support!

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall, the support that you receive from BidPal cancels out any negatives that I would have. All of the support videos & people were extremely responsive, patient, and friendly. I did run into a few confusing factors that they translated all the way through to the event including someones "ticket number" being confused with their "bidder number" which resulted in the wrong person being charged quite a bit of money for something they never bid on. I also found a bit of difficulty adding in last minute silent auction items (and I had A LOT of last minute ones) due myself confusing "items" and "packages", especially since all of my individual items still had to be "packages". Overall it is software I would use again.

Star Power

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This was our first year using Bid Pal and our organization found the product easy to use during the upload process and our guests seemed to like it as well. The smooth processing at the close of the auction was the big bonus. It gave our members a chance to enjoy the evening a bit longer. Collected all payments and we only had 5 items that people forgot to pick up. Shows how easy and painless the process was. :-)
Very grateful for the opportunity to work with two of your great staff people as well.

BidPal will make your event SO MUCH easier!

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love all the information Bidpal captures. The reports give great insight and are a valuable tool in planning future events. Our attendees love the software and it creates a fun and exciting buzz at the event.

Cons: really haven't experienced many cons

Overall: I have used Bidpal for 5 years now at our annual fundraising dinner. They are a fantastic company to work with. Over the last 5 years I have had the chance to interact with many staff members and they have all been amazing. I am fully confident every event that Bidpal will deliver with the utmost in customer service and professionalism. They are run very well and as company you can count on.

Recommendations to other buyers: Definitely take a look at Bidpal - they have been around the longest in the mobile bidding arena - and they are top notch.

BidPal Rocks

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and conistency

Cons: not able to use the handheld devices any longer so battery power on cell phones is an issue.

Overall: BidPal is a functional, easy to use platform that allows us to increase our fundraising annually. We have used it for our Gala for the past 5 years and the hardware and on-site staff have been terrific. Each year, our BidPal reps make the day of the event a smooth, powerful process that gives our guests an easy way to support our organization. We have opted to use BidPal for our Golf Outing as well this year and look forward to the same success.

BidPal Has Been Great!

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using BidPal for our silent auction at our annual Benefit Galas for the last 3 years. Our participants love using the devices to bid rather than putting their names on bid sheets. The bidding process is easier and can continue during dinner without having to go back and see if someone outbid you.
The checkout process is so much easier as well. Not having to go through the line to pay for your items and just picking up your winnings has been wonderful for our participants.
I am happy that BidPal does all the reports for me so that I don't have to figure out all the particulars after the event. The charts and timelines are very helpful for us to plan for the next year's auction.
The people at BidPal that we have worked with have been so helpful and knowledgeable. Making the switch to electronic bidding was made easy with their help and encouragement.

We use BidPal for multiple events

May 23, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: BidPal has all the tools (and more) that one would ever need to put on a successful event. Even better, though, is that BidPal has first rate customer service and help desk option to keep small problems from becoming big. We have used BidPal for multiple years and plan on doing so in the future.

BidPal's mobile bidding software is the answer!

Apr 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used another mobile bidding company before giving BidPal a whirl and are so glad we experienced BidPal. The software was user friendly, plus the staff is extremely nice and helpful. We haven't used the full Giving Center, but for mobile bidding, they were amazing. Our only complaint is there is no way for guests to preview auction items on mobile phones leading up to the event, which helps build excitement and is more convenient than checking a website.

BidPal helped our event run smooth

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 2016 marks our second year of using BidPal during our yearly Oscar themed fundraising Gala. Last year was pretty easy, we had a lot of help from the BidPal representatives who were present and assisting us during the event. With improvements in the software and the overall ease of use this year was even better. I was able to hand off registration, and questions to our volunteers who had short training session on that day. This freed me up to oversee our volunteers, get updates from our BidPal representatives who were on site, and actually partake in some of the fun at the event. BidPal is a winner that keeps improving, you can't beat that.

Made the whole fundraising experience go well

Apr 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Registration went too slowly, however, checkout was the easiest ever. The staff was helpful. Customer service was amazing.

Great Program, Helped Reach Our Goal.

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall, we had an amazing experience with BidPal. We only had 4 weeks to set up our auction (on our end, not BidPal's), but because the program was so user friendly it allowed us to finish everything in time. We had an on-site team, which I would recommend, and they really helped out allowing us to focus on other logistics the night of the event. We heard mostly positive feedback from our 1,000 guests and surpassed our fundraising goal due largely to the ease of BidPal.
We did experience a few hiccups during our event, so I would recommend reviewing the flow of your event with the support team AND on-site team to address any issues ahead of time. We did expect there to be a few issues since this was the first time using any mobile bidding program, but we really had no idea the positive impact it would have. We would definitely recommend BidPal!

Organizes an auction beautifully!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our non-profit's annual Bid 'n Buy auction is our largest fundraising event each year. We've used BidPal for four years now, and we rely on it completely. Easy to use, good customer service before, during, and after the event, and seamless. Our guests at the auction are comfortable with it, and we have lots of volunteers to help any who are not familiar with online bidding. Highly recommend.

BidPal to the Rescue!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Auctions and Galas are so stressful to plan, implement and wrap-up. However, using BidPal's suite of fundraising products lessens the stress of planning and implementing, and completely removes the hassle from the wrap-up. No more bid sheets, no more messy reporting, no more billing, and the paperwork fits into one folder - that's what I call technology at it's best! The icing on the cake is the super professional and accommodating staff.

I've used it for 5 years now and appreciate the many facets of the software, esp. the reports.

Mar 22, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I appreciate BidPal very much and see how it's benefited our organization through the years, I still think the cost is much too high considering the high cost of the add-ons. The auction listings are still far too limiting. I've submitted various ideas through the years, but none have been brought to fruition. There should be the ability to be able to modify the appearance of the font, so that certain words stand out to the bidder. Bold, underline, italics are basic things that should easily be able to be accommodated, not to mention color. When many events are held in the evening when cocktails are being served, the improvement of the fonts would help to alleviate many words in a description (that our PRIZE DONORS want to see) running together and not being fully comprehended.

The second thing that needs some upgrading is the auction portal that the bidders see. While it is easy to add a banner and colors to spruce things up, it is too wordy and there are too many choices which can be confusing for first time bidders. I think that it inhibits pre-bidding for that reason and guests have to wait to get to the event to feel comfortable in being trained.

The pros are equal in that the reporting capability and payment/supporters area is very helpful and well laid out. Of immense value!

Vendor Response

by BidPal on April 12, 2016

Tammy, we appreciate the feedback! BidPal is proud to offer several Mobile Bidding and Fundraising Software packages at varying price points to meet the budget of any nonprofit. Our Full Service Mobile Bidding pricing options are among the industry's lowest. Your additional feedback has been forwarded along to our development team who is always looking for ways to further enhance our product. We encourage you to continue sharing your thoughtful suggestions via our idea exchange at bidpal.com/share-an-idea/ Best, Joshua Meyer Marketing Director

I've used BidPal since they opened their doors!

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BidPal has been great. The team we work with is always there to help and answer any questions we may have. The on-site people are friendly and knowledgeable. The system is easy to use, our guests love it, and it has taken away all of the after-event work we used to have. All the reports are handed to us at the end of the night, and all we have to do is transfer the money over! I highly recommend them. I've used them for 2 different charities and will never go back to paper bid sheets again.

BidPal is worth EVERY Penny!

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have an annual auction each year with over 300 items. We had been using paper bid sheets and manually adding all items up for check out. Sometimes it took us weeks to reconcile our event. This year we starting using BidPal and it made a world of difference. Our finance department couldn't thank us enough for the ease of use to post to our families accounts. It has been only one week since our auction and we already know our bottom line, our families have their items and thank you notes were mailed. We also made about $15,000 more than our previous auction. We attribute this to the online bidding feature as many families could bid from wherever they were that evening, even if they couldn't attend the event. Same goes for the fire sale!

Simplifies the Auction Process

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using BidPal for five years for our Spring Gala and Fall dining event and it has totally changed the auction process for the better. The software works great for keeping track of ticket sales, auction items and donors, seating assignments, and so much more. It makes auction check out and payment processing a breeze. The staff is friendly, knowledgeable and easy to work with. The tech department is fantastic! Event day staff take the stress out of managing an auction.

The only areas I find lacking is for tracking sponsorships and event expenses.

Using program to run our April 10th Auction

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: BidPal fundraising suite is a great web based program that allows all individuals involved with the planning of our auction ease and access to the data. The program displays clean and concise and organizes our items and supporters in one place. There are a couple of things I would change in the ways of ease of use for steps involved with certain functions and giving center. Customer service is beyond excellent as I call almost every day for a couple months leading up to our event and they are available, helpful and very thorough.

Software, customer service - hard to beat!

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and any questions that came up were solved right away with BP great customer service! And on site assistance could not have been better.

BidPal is a Must for all auction events

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been able to use BidPal for 3 different auction events so far. The difference between BidPal and paper auctions is astronomical. Anyone wondering if it is worth the money, don't second guess - it is! BidPal's client managers on on-site team is second to none and they work with you every step of the way to make your event a success!

BidPal really helps with the auction process from start to finish.

Oct 26, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Uploading the auction items gets easier each time but the photo uploading can set you behind a bit. The Will Call goes quickly and smoothly. I would make sure your BidPal rep stays through the Will Call in case there is any packing slip discrepancy.