--- title: "OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OneCause the right Fundraising solution for you? Explore 388 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145329/Fundraising-Software/reviews/" page_type: "reviews" language: "en" --- OneCause 4.7 (388) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of OneCause Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AS Alicia S Development AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for.“ November 10, 2025 KK Ksenija K PresidentNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary.“ November 17, 2025 SN Saeed N Programs and Events CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There is admittedly a learning curve, given the vast amount of features available, but overall the online support is very helpful for granular questions I've encountered, and the event management process, from table set up to silent auction packages, is fairly plug and play.“ August 6, 2025 AE Ashley E Administrative CoordinatorIndividual & Family Services, 51 - 200 employeesUsed the software for: 6-12 months. “Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time.“ December 1, 2025 Alexis S Philanthropy ManagerFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “Between the seamless silent auction set-up process and the AI integrated to help draft lot descriptions, we were able to get the auction (with over 110 lots) up and running in just 2 days.“ July 12, 2025 KM Karen M PresidentPhilanthropy, 11 - 50 employeesUsed the software for: 1-2 years. “Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. “ October 10, 2024 MM Michelle M Business Finance ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes.“ June 12, 2026 SW Sherry W Director of Office OperationsCivic & Social Organization, 2 - 10 employeesUsed the software for: More than 2 years. “The staff we called for help with the new system did not know how to use the system either so that was a challange also the inability to print our fundraising sheets in various sizes.“ May 21, 2025 ## Showing most helpful reviews Showing 1-25 of 388 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christal D. Development Coordinator Education Management Used the software for: 2+ years ### "Great Auction Softward " July 21, 2020 5.0 They are great with online auctions, they help give you insight and ideas to help you reach your goal Pros Customer service is great and friendly. They are knowledgeable and help you succeed. Quick responses anytime I had a question. Cons I wish they had a built in duplicate checker for donors who register twice. You have to run a report that shows you duplicates but it would be nice to check for duplicates without running a report. Reason for choosing OneCause price of product Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) More control over the auction site and price of product Review Source Response from OneCause (formerly BidPal) July 24, 2020 Christal, Thank you so much for taking the time to share a review for us! We are grateful to be able to help support #FearlessFundraisers like you advance your cause. Fundraise on! ED Emily D. Director of Philanthropy, Events and Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "Best in the Business Event Fundraising Software" November 14, 2025 5.0 I have been using the Fundraising platform for 3 years. I am so impressed how they have grown it and committed to continuous improvement. Every single event, something has been added, enhanced, and upgraded. I have increased my fundraising through events by 47% in 3 years since switching to OneCause. Pros OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates. Cons Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Our experience with Classy Live was a complete failure and lost us money. Review Source Response from OneCause (formerly BidPal) November 18, 2025 Thank you for the fantastic review! We’re thrilled to hear OneCause has supported your fundraising events so seamlessly—from auctions and raffles to paddle raises and guest management. It’s wonderful to know our customer support and continuous product improvements have made such a meaningful difference for your team. Congratulations on the 47% increase in event fundraising over the past three years—that’s an incredible accomplishment! We’re honored to be part of that success and look forward to supporting many more great events ahead. LA Leah A. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "good tool to have for events" June 12, 2026 4.0 Good. We have used it for many years. We are still new to the new platform so I do not have enough experience with it yet to rate it fully. Pros everything seems very user friendly. Reports are great tools. Customer support is good. Good follow up time. Cons We were made to move to a new platform where our supporters did not move over nor can they be batch uploaded to the new platform. With 3000 supporters this will take time to enter. Review Source JM Julie M. Chief Development Officer Human Resources Used the software for: Less than 6 months ### "Don't do it" September 3, 2025 2.0 WE are VERY disappointed. And after numerous problems right out of the gate, there is no partial or full refund. So our addictions and homeless shelter are just out $3000. Pros It seemed like it would make events - from internal staff events to big fundraising events- easier. It did not. Cons For small, free events like a Volunteer Luncheon, attendees who want to RSVP need to enter a credit card, which of course would never happen. Also it's not user friendly to set up events, and took WAY too much time and too many calls to customer service. Review Source JB Julie B. Assistant Director of Finance and Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Best fundraising software!" November 10, 2025 5.0 I have been impressed with OneCasue since our first interaction. The staff are friendly, the system operates easily, customer service has been efficient, helpful and kind when I have needed help, and OneCause University is fantastic. Pros The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money! Cons I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event. Switched from [MaestroAuction](https://www.capterra.com/p/128124/MaestroAuction/) Our old system was clunky, hard to navigate and allowed for things to get overlooked. The reporting post event was hard to find what you needed. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for such a fantastic review! We’re thrilled to hear that OneCause helped make event planning easier—and even fun again. It’s wonderful to know the platform’s checklists, reporting, and donor and guest experience all delivered exactly what you needed. We’re also glad you’ve had great interactions with our team and found OneCause University helpful along the way. Thank you for trusting us with your events—we’re honored to support your fundraising success! AG Amy G. Advancement Team - Alumni Relations and Special Events Education Management Used the software for: 2+ years ### "Great for managing our events!" November 11, 2025 5.0 We've had great customer service - all of the interactions I've had with humans at OneCause have been positive and helpful Pros OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs. Cons There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version. Alternatives considered [Qtego](https://www.capterra.com/p/207552/Qtego/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing OneCause Ease of use, customer service, recommendations by colleagues in other local nonprofits Switched from [Auction Software](https://www.capterra.com/p/136964/Auction-Software/) Other nonprofits in our geographical area had migrated to OneCause, and we decided to switch to maintain cohesive usage across events. If local donors are used to using a specific platform, they're happier to use one they're more familiar with, and more likely to donate. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful feedback! We’re thrilled to hear that donors consistently find OneCause easy to use and that the platform helps elevate your gala experience. It’s also great to know you’ve had such positive interactions with our customer service team—they love supporting events like yours. We appreciate your note about the older platform, and you’re right—the new OneCause Fundraising Platform includes many updates and improvements. Thanks for choosing OneCause and for being part of a community of nonprofits making fundraising easier for donors and teams alike! AS Alicia S. Development Assistant Non-Profit Organization Management Used the software for: 2+ years ### "OneCause WINS at Bid!" November 10, 2025 5.0 I am a raving fan of OneCause and have been for years. I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for. I love the simplicity of the mobile bidding site, the ability to pull reports a variety of different ways, and the ease of use for guests. And I truly appreciate everyone at the customer service center. Unexpected issues always come up for events and they always remain calm while walking me through how to solve the issue at hand. Love, love OneCause for silent auctions! Pros OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience. Cons There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[ClickBid](https://www.capterra.com/p/144446/ClickBid/) Reason for choosing OneCause OneCause's ease of use and price couldn't be matched Review Source Response from OneCause (formerly BidPal) November 11, 2025 Thank you so much for being such a loyal OneCause customer—we love hearing from fans like you! It’s amazing to know OneCause has helped make both your school fundraisers and nonprofit gala easier to manage and more successful. We’re also thrilled you’ve noticed the improvements in our new fundraising platform—especially around image hosting and file management. Our team works hard to make each update even more intuitive and reliable. We’re grateful for your continued trust in OneCause and can’t wait to keep supporting your fundraising success for years to come! TG Terri G. Director of Corporate Engagement Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause ROCKS!" November 10, 2025 5.0 My experience has been great. I especially appreciate the customer service help that is available whenever I have a question or need guidance. I also like the AI addition. Pros I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff. Cons It is a very big process to get guests entered with all of the information. It takes too much time. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing OneCause It best fits our needs and we could use it at multiple branches. More bang for our buck! Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) It didn't have enough features and it was outdated. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful review! We’re so glad to hear OneCause has been intuitive to set up and manage, and that the platform has helped save valuable time for your team. It’s great to know our customer service and AI features have supported you throughout the process as well. We appreciate your note about the time involved in entering guest information. If you'd like, our team can walk you through tips and tools to help streamline that step for future events—we’re always here to help. Thanks again for choosing OneCause and for trusting us to support multiple branches of your organization! KK Ksenija K. President Non-Profit Organization Management Used the software for: 6-12 months ### "ONE CAUSE is excellent fundraising platform!" November 17, 2025 5.0 \[sensitive content hidden\] was great at teaching us how to use the platform. The Run of Show gives the needed framework and every customer support person was exceptional. Pros The entire platform is wonderful! Easy to use and comprehensive. \[sensitive content hidden\] met with us on a regular basis and was very helpful at explaining to the team how the platform works. Customer support was great and Jessica, who joined us at the event, was outstanding. Cons There are some redundancies at the point on entering the guests names. Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary. They thought that the ticket purchase was required. Alternatives considered [BetterWorld](https://www.capterra.com/p/237618/BetterWorld/) Reason for choosing OneCause Please see above. Ease of use, support, simplicity for the guests. Switched from [BetterWorld](https://www.capterra.com/p/237618/BetterWorld/) One cause is more comprehensive and has much better technical support before and during the event. Also, customer support is excellent. Review Source Response from OneCause (formerly BidPal) November 18, 2025 Thank you for the wonderful review! We’re thrilled to hear that the platform felt easy and comprehensive for your team, and that your onboarding and event support—both before and during the event—made such a strong impact. It’s great to know the Run of Show and our customer support team helped you feel confident every step of the way. We appreciate your notes about guest entry and credit card collection - we're always working to improve the platform. Our team is always happy to walk through options and best practices to make the guest experience even smoother. Thank you again for choosing OneCause—we’re honored to support your events and excited to continue partnering with you! HO Heather O. Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "One Cause is a great online platform" November 10, 2025 4.0 I had a great experience with One Cause. As the new Events Coordinator I was able to use Zooms and online tools to learn about the One Cause platform. I was also able to schedule meetings with a One Cause person and ask my questions while looking at the screen together. I am looking forward to working with One Cause again. Cons People did not like that they had to enter a phone number and email address just to look at the Silent Auction on One Cause. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause I was able to get a Pay As you Go plan since we only do the Virtual Silent Auction once and year and it saved us money! Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing your experience! We’re so glad the Zoom trainings and screen-share sessions helped you get comfortable with the platform—especially as a new Events Coordinator. It’s great to hear that the tools and support made learning OneCause easier and more hands-on. We appreciate your note about guests needing to enter contact information to view the silent auction. This requirement helps ensure secure bidding and accurate communication, but we understand the feedback from attendees. Thank you again for choosing OneCause—and we’re happy the Pay-As-You-Go plan was a good fit for your annual auction. We look forward to supporting your next event! QA Qiana A. Development Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Registration " November 10, 2025 4.0 After using different auction and registration platforms, OneCause hit the nail on the head with their platform. Everything was easy to find and made check-in for the event a breeze. Pros I love the ease of use in the event module. Everything is easy to find such as ticket holders, table captains and registrant information. Cons Trying to find the proper documents for upload took longer than I would like. We need a document for upload that includes all information. Switched from [Handbid](https://www.capterra.com/p/134456/Handbid/) It was a very difficult product to use. It was worth the switch for the ease of use. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the great feedback! We’re so glad to hear the event module made registration, ticketing, and check-in easy to manage—those are exactly the moments we aim to simplify. We appreciate your note about document uploads and will keep that in mind as we continue improving. Thanks for choosing OneCause and for making the switch for a smoother, easier event experience! SG Sue G. Director of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "New to One Cause and call me Impressed!" December 10, 2024 5.0 Pretty good thus far. I'm working with the OneCause platform for our end of year appeals so I am engaged ion learning more on how to track the donations - through the site and through our mailing we sent. Pros I was very impressed with the event planning capabilities of the platform - I felt that it did everything I needed and more! Cons I was really looking for one place to see everything I needed to go through to set-up an event. My One Cause person showed it to me, but after I had done a ton of work finding it out myself. Alternatives considered [DonorDock](https://www.capterra.com/p/184187/DonorDock/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing OneCause We have DonorDock as our CRM, but it was missing some of the things OneCause does. Greater Giving was a bad experience from another organzization, so it wasn't a topo choice to use. Review Source Response from OneCause (formerly BidPal) December 13, 2024 Thank you for your review! We’re happy to hear that OneCause has exceeded your expectations for event planning and provided the tools you need to succeed. It’s great to know the platform is supporting your end-of-year appeals as you continue to explore its features. We're glad you were able lean on our support team and OneCause University for guidance—they’re here to make your experience as seamless as possible. Thank you for choosing OneCause, and we’re excited to continue supporting your fundraising efforts! EE Eric E. Development Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "OneCause Review" October 7, 2024 4.0 The University and Chat are very helpful from the administrative side. The ease of use from the administrator's side is wonderful. It is not as user friendly as I would like for the guests. The guests do not go through training like administrators and that is cumbersome. Pros Ease of organization, ease of ticket sales by administrator, chat communication for help. Cons No way to save contacts for future blast emails around a similar event. It would be nice to send blast emails as well as blast texts. Guests struggled to assign tickets from their end. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) All-in-one service. DonorPerfect had better guest communication options with constant contact. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thanks for your review, Eric! We're glad to hear OneCause has made ticket sales easy for you, and that your admin finds it user friendly. We'd love to learn more about what your guests are finding troublesome - send us a note at hello@onecause.com! Thanks for trusting us to partner with you in your fundraising. EA Elizabeth A. Director of Development & Communications Non-Profit Organization Management Used the software for: 1-2 years ### "It'll Get the Job Done" April 19, 2021 4.0 I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location. Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. Review Source Response from OneCause (formerly BidPal) April 23, 2021 Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! DC Daunel C. Foundation Event and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Valuable Fundraising Tool" April 29, 2022 5.0 OneCause has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause. Pros We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from OneCause helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well. Cons OneCause does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause We chose OneCause due to the ease of use, the different applications that could be applied using the software that fit our fundraising model, and the value proposition compared to other products. Review Source SN Saeed N. Programs and Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Learning Curves - but an excellent product!" August 6, 2025 4.0 I've generally had a great experience with OneCause, as the "power-user" on my team. There is admittedly a learning curve, given the vast amount of features available, but overall the online support is very helpful for granular questions I've encountered, and the event management process, from table set up to silent auction packages, is fairly plug and play. Pros The capabilities to populate registration details from an admin-perspective and the intuitive check-in process the day of. I also liked the text messaging platform for updates throughout the event. The variety of reporting metrics is also excellent. Great real-time chat support as well. Cons The user experience/interface of setting up Giving Center pages is a bit clunky and difficult to navigate. The refund/outstanding balance process is a bit inconsistent as well. Review Source Response from OneCause (formerly BidPal) August 7, 2025 Thank you for the detailed and thoughtful review! We’re so glad to hear that features like real-time chat support, registration tools, intuitive check-in, and event-day text messaging have helped you manage successful events. It’s especially meaningful coming from a power-user—we know how much work goes into event planning behind the scenes. We appreciate your honest feedback on Giving Center setup and the refund/balance process. Your input helps us continue refining the platform, and I’ll be sure to share your comments with our product team. Thanks for being a valued part of the OneCause community—we’re here to support you every step of the way! LR Louisa R. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Made Our Event Run Smoothly from Start to Finish" November 12, 2025 5.0 Pros I cannot say enough good things about OneCause. Their team provided support wherever we needed it and made sure we were set up for success the night of our event. They were responsive, helpful, and truly invested in our success. It made for a seamless event! Cons I don't really have any negative feedback. Some tools take a bit of time to learn, but the support team made the learning curve easy. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful feedback! We’re so glad to hear OneCause helped your event run smoothly from start to finish and that our team was there to support you every step of the way. It’s great to know the tools—and the guidance behind them—helped make the learning process easy. We’re grateful to be part of your event’s success! CW Celia W. Event Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "WORTH HAVING ON SITE" November 10, 2025 5.0 Pros The One Cause team was SO helpful at our event. They were efficient and knowledable and it was well worth the money to have them present to take care of us. Cons I haven't had any yet. I love their platform and the simplicity of it. There's nothing that I can come up with. Review Source Response from OneCause (formerly BidPal) November 11, 2025 Thank you for the wonderful feedback! We’re thrilled to hear our onsite team made such a positive impact at your event. They take great pride in keeping things running smoothly, and it’s great to know their support helped make your experience stress-free. We’re so glad you love the platform’s simplicity—thanks for trusting OneCause to power your fundraising! AW Amy W. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great for traditional bidding/paddle raises" December 12, 2024 5.0 Pros It's one of the only pieces of software still around that does traditional paddle raise/bidding with a held credit card and charge at a later date. A lot of software requires bidders/donors to register for an account or submit their information through a form. OneCause allows for the flexibility of a more curated participant experience. Cons The UI/UX of the back end is old and clunky to use. Review Source Response from OneCause (formerly BidPal) December 13, 2024 Thank you for your review! We’re so glad to hear that OneCause provides the flexibility and curated participant experience you’re looking for, especially for traditional paddle raises and bidding. It’s great to know the platform meets your needs in this area! If you haven't made the switch to our new Platform, reach out to learn more about the improved UI/UX - and we're always working to make it even better! Thank you for sharing your experience, and we’re here to support your fundraising success. KK Kemba K. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "OneCause-A Breath of Fresh Air" October 9, 2024 5.0 We used another CRM company in the past, and they couldn't compare it to OneCause. Our entire experience was like night and day. Pros i love the customer service, the troubleshooting expertise, and the professionalism of OneCause's staff Cons First American's processes system. There should be some alternative options for making payments through First American. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thanks for your review, Kemba! We're glad to hear that OneCause has been a positive change for you over a CRM, and that our customer service has been helpful! We appreciate you trusting us to be a part of your fundraising. LL Luci L. Administrative Office Manager Individual & Family Services Used the software for: 2+ years ### "OneCause brought our fundraising out of the dark ages!" July 10, 2024 5.0 As with so many other non-profits, we were forced to pivot during the pandemic to find other ways to fundraise. We purchased OneCause as a result and as it turns out, was one of the best purchases we've made. There are many facets to OneCause including event management, online auction, donation tracking, credit card processing, etc. The event website build requires some patience, but OneCause provides an outstanding help center including a "University" to help users succeed. Each support request that I've had over the past 4 years has been answered in a timely manner. On top of all that, OneCause provides regular webinars covering a variety of helpful topics. The event management piece is easy to use and track attendees. The online auction provides an outstanding guest experience and has increased our silent auction proceeds from the antiquated paper bid sheets. Overall OneCause is a powerful fundraising tool, and we are happy to have this software in our fundraising toolbelt. Pros The best aspect of OneCause is the online auction. As important as the proceeds are from a fundraising event, the guest experience is just as important. Our guests are thrilled with the convenience that an online auction provides. The days of going back and forth to write down a bid are gone! OneCause delivers an outstanding, simple and convenient auction experience. Cons What I like the least about OneCause is building an event website. The inability of uploading photos and videos directly into the custom pages is inconvenient. Instead, photos need to be uploaded to Google or Dropbox and then the link is placed behind the scenes with some tweaks. The same process is required for videos. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your thoughtful review! We’re thrilled to hear how OneCause has transformed your fundraising and elevated the guest experience through our online auction feature. It’s great to know the platform has become such a valuable tool for your organization, and we’re glad our help center and webinars have been helpful over the years. We appreciate your feedback on the event website functionality, and we’ll share it with our team for future improvements. Thanks again for your support and for choosing OneCause to power your fundraising efforts! JJ Jackie J. Senior Director Marketing & Communications Non-Profit Organization Management Used the software for: 2+ years ### "OneCause makes fundraising easy!" March 22, 2023 5.0 OneCause has elevated our event processes and in turn our fundraising. The next advancement they have rolled out with the new platform is truly NEXT LEVEL. It provides even more integration and opportunity for opening events to people outside the room with increased functionality and support, in addition to support features for non-event specific fundraising. The creativity and passion that goes into creating their software and services offered makes OneCause stand out. Pros We've used OneCause for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests. Cons Integration was easy and I can't think of anything that's missing for my needs. Review Source GP Gina P. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Helps with Our Cause!" May 15, 2024 5.0 I love OneCause! No more paper bid sheets! No more raffle tickets! Everything is on the OneCause platform where tickets, bidding, and donations are simple. Pros OneCause is very userfriendly and when I don't know how to do something, their training videos and websites are very helpful as is customer service when I need a little more help! We've used OneCause for over a decade and I've been working with it for the past three years for our event planning. We've had events where OneCause provided support persons and equipment and we've had events that were completely DIY. As the event is approaching and ending, I use OneCause multiple times a day to track progress and do post-event reports. Our most recent experience with OneCause was for a golf tournament (a new event for us) and integration and implementation was easy and seamless! Cons My only issue with OneCause is when I'm entering items for our auctions and click Save and Next, it doesn't always save my entry. It's not a deterrent, I just go about entering, saving, and entering the next item differently. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your wonderful review! We're delighted to hear how OneCause has been user-friendly and instrumental in your event planning over the years. It's fantastic to know our training resources, customer service, and support have been helpful to you. We appreciate your feedback about the auction item entry process and will look into this issue. Your insights are important to us as we continue to improve our platform. We're thrilled that OneCause has made managing tickets, bidding, and donations simple and efficient for you. Thank you for sharing your experience and for your continued partnership! HS Heather S. Director of Events Hospitality Used the software for: 2+ years ### "OneCause " November 29, 2022 4.0 Couldn't have lived without it, but there are some improvements to be made. I felt as though I constantly had to call to ask questions. It would be nice if we (users) were given a better overall tutorial of the platform - start to finish. Pros The auction items are able to be previewed prior to the event date which is most helpful. Allowing those who can't make it to the event itself the opportunity to participate! Therefore reaching a wider net than the traditional auction setup allows. Cons There isn't an app. Guests were really flustered by the website. They wanted something extremely user-friendly. Most of our participants are older and don't know how to navigate the website. Review Source Response from OneCause (formerly BidPal) December 5, 2022 Thank you so much for taking the time to write this review, Heather. We appreciate your feedback and it is through reviews like this that we are able to continue to make enhancements to our product. MH Maureen H. Development & Special Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause is wonderful!" May 30, 2023 5.0 We've used OneCause for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success. Pros The customer service sets OneCause apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software. Cons I can't think of any -- it's really a great platform. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.