# OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OneCause Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AS Alicia S Development AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for.“ November 10, 2025 KK Ksenija K PresidentNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary.“ November 17, 2025 Alexis S Philanthropy ManagerFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “Between the seamless silent auction set-up process and the AI integrated to help draft lot descriptions, we were able to get the auction (with over 110 lots) up and running in just 2 days.“ July 12, 2025 AE Ashley E Administrative CoordinatorIndividual & Family Services, 51 - 200 employeesUsed the software for: 6-12 months. “Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time.“ December 1, 2025 CB Carla B Events ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “event management, bidding process, customer support, and on day of event registration was very smooth“ November 10, 2025 SW Sherry W Director of Office OperationsCivic & Social Organization, 2 - 10 employeesUsed the software for: More than 2 years. “The staff we called for help with the new system did not know how to use the system either so that was a challange also the inability to print our fundraising sheets in various sizes.“ May 21, 2025 HO Heather O Events CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I was also able to schedule meetings with a One Cause person and ask my questions while looking at the screen together.“ November 10, 2025 WM Willonda M CEOProgram Development, 2 - 10 employeesUsed the software for: 1-2 years. “Also, when you dump money into our acccount. If you could lable the dump.“ November 10, 2025 ## Showing most helpful reviews Showing 1-25 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christal D. Development Coordinator Education Management Used the software for: 2+ years ### "Great Auction Softward " July 21, 2020 5.0 They are great with online auctions, they help give you insight and ideas to help you reach your goal Pros Customer service is great and friendly. They are knowledgeable and help you succeed. Quick responses anytime I had a question. Cons I wish they had a built in duplicate checker for donors who register twice. You have to run a report that shows you duplicates but it would be nice to check for duplicates without running a report. Reason for choosing OneCause price of product Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) More control over the auction site and price of product Review Source Response from OneCause (formerly BidPal) July 24, 2020 Christal, Thank you so much for taking the time to share a review for us! We are grateful to be able to help support #FearlessFundraisers like you advance your cause. Fundraise on! BV Belinda V. Chief Development Officer Hospital & Health Care Used the software for: 2+ years ### "Evergreen enjoys using OneCause" November 10, 2025 5.0 We’ve been very happy with OneCause. Overall, OneCause has made running our fundraising auctions smoother, easier, and more successful. Pros The platform is user-friendly, both for our team and our bidders, and the online auction and mobile bidding features have noticeably increased our event revenue. Their customer support is responsive and helpful, which gives us a lot of confidence on event day. Cons My main frustration is that it isn’t easy to share or carry over information from one event to another within the platform. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause Main reason was the price and what we could for the amount. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing your experience! We’re so glad to hear the platform has been user-friendly for both your team and your bidders—and that mobile bidding has helped boost your event revenue. It’s also great to know our customer support team helps you feel confident on event day. Regarding carrying information from one event to another, our team would be happy to walk through options that may streamline that process for you. Please feel free to reach out—we’re here to help. Thanks again for trusting OneCause to support your fundraising success! MJ Monte J. Chief Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "Room for Improvement" September 25, 2024 3.0 If it's not as intuitive if it needs to be, there should be certain things we can modify ourselves as an organization instead of having to reach our to OneCause customer service for every little thing. Pros Our primary fundraising event is an annual charity golf tournament. One cause is helpful because it not only tracks all our donors, it also works for ticketing and tee sheets. Cons It's not as intuitive as it needs to be. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your feedback! We’re glad to hear that OneCause has been helpful for tracking donors, ticketing, and managing your golf tournament. Your input on the platform’s intuitiveness is appreciated, and we understand the importance of being able to make changes independently. If you haven't already passed along your specific wishlist to our team, please let us know at support@onecause.com. We recently added an entirely new golf event management solution as well. if you haven't tried it out, we'd love to give you a tour. Thanks again for sharing your experience! WM Willonda M. CEO Program Development Used the software for: 1-2 years ### "OneCause Overview" November 10, 2025 4.0 Overall, once you get used to the platform it is ok. It could use some improvement to make those of us that previously used eventbrite more comfortable. Pros I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event. Cons I don't like how it updates every minute or 2. That feature is helpful when there is an live auction happening. However, when there is not a live event, the data should be constant. As it is difficult to look at an item and the bidder if you have to drag the bar accross, sometimes it updates and puts you back at the top of the auction box. That is very ANNOYING! Addtionally, if you can make it more intuitives that woudl be helpful. Like, who bid on what item. Or how much once person bid on all events. Also, when you dump money into our acccount. If you could lable the dump. Auction, Tickets, Suponsorships that woudl be hlepful as well. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Event planner recommended the switch. We will be using what they recommend. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing your feedback! We’re glad to hear the platform has helped you keep everything in one place and that the event dashboard has been useful. We appreciate your notes on page refresh and reporting preferences—our team is always looking for ways to improve the user experience. If you’d like, our support team would be happy to walk through tips that can make navigating items and bidder details easier. Thanks again for choosing OneCause and for giving the platform a chance—we’re here to help you feel confident and supported as you get more comfortable with it! CB Carla B. Events Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "User Friendly " November 10, 2025 5.0 The event management, bidding process is great and the event registration is excellent it made our guest memorable we got lots of positive feed back. Pros event management, bidding process, customer support, and on day of event registration was very smooth Cons I love OneCause the reporting could be easier the reports are a bit confusing form me in the beginning. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing OneCause for the ease of use, registration process and AI capabilities. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) The event registration was awful, as well as the support and reporting Review Source Response from OneCause (formerly BidPal) November 11, 2025 Thank you for the kind feedback! We’re so glad to hear OneCause made your event registration, bidding, and overall management run smoothly—and that your guests had such a memorable experience. We appreciate your note on reporting and are always working to make those tools even easier to use. Thanks for choosing OneCause for its ease, support, and AI-powered features! JO Joan O. Resource Development Manager Health, Wellness and Fitness Used the software for: 2+ years ### "OneCause Rocks!" July 11, 2025 5.0 Amazing! OneCause has helped us automate our auction process, saving time and streamlining operations, while also increasing the funds we raise through more efficient bidding. Pros I like the ease for staff and volunteers to enter auction information and easy for guests to bid on auction items or give a donation. Cons Limited options on thermometer page--prefer the total to show without looking like the last person to donate gave the entire balance. Would like to see video options added to the new platform for appeals and marketing our events. Alternatives considered [Qtego](https://www.capterra.com/p/207552/Qtego/) Reason for choosing OneCause Ease of use and added support, plus customer recommendations Review Source Response from OneCause (formerly BidPal) July 14, 2025 Thank you for your kind words and helpful suggestions, Joan! We're thrilled that OneCause has made your auction process easier and more successful, and we appreciate your feedback on the thermometer page and video options as we continue to enhance the platform. Your input is invaluable to us! Thanks for trusting us to support your fundraising. QA Qiana A. Development Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Registration " November 10, 2025 4.0 After using different auction and registration platforms, OneCause hit the nail on the head with their platform. Everything was easy to find and made check-in for the event a breeze. Pros I love the ease of use in the event module. Everything is easy to find such as ticket holders, table captains and registrant information. Cons Trying to find the proper documents for upload took longer than I would like. We need a document for upload that includes all information. Switched from [Handbid](https://www.capterra.com/p/134456/Handbid/) It was a very difficult product to use. It was worth the switch for the ease of use. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the great feedback! We’re so glad to hear the event module made registration, ticketing, and check-in easy to manage—those are exactly the moments we aim to simplify. We appreciate your note about document uploads and will keep that in mind as we continue improving. Thanks for choosing OneCause and for making the switch for a smoother, easier event experience! RA Rusty A. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "B&B 2025 - Grade A" November 10, 2025 4.0 All the people were great to work with. Responsiveness was very good. Having the pay as you go option was needed with our group being so small. Pros We liked only dealing with URL link vs having to have people load an app. Also liked having access to support during event time range. Very helpful to speak to a person. The bidding process was very simple. The reporting was really helpful. Cons There might have been some misses we found like covering the sales tax. While we did find out how to manage it, we were already underway. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Looking for something not app based. That was probably the main reason Review Source Response from OneCause (formerly BidPal) November 11, 2025 Thank you for the great feedback! We’re so glad you enjoyed the simplicity of the browser-based and mobile bidding experience and found our event support team helpful during your fundraiser. It’s wonderful to hear the bidding and reporting tools made things easy for your guests and team alike. We appreciate your note about sales tax and are glad you found a solution. Our team is always happy to help if you have questions, too. Thanks for trusting OneCause to power your fundraising success! TB Tim B. Managing Director Civic & Social Organization Used the software for: 1-2 years ### "Happy Customer" September 16, 2025 5.0 We have held three events and three times I have needed OneCause support due to a my user errors. The OneCause staff was responsive, immediately available and able to resolve the matter quickly so that a potential major problem was removed completely. Our events were successful, enjoyable and the culmination of hard work and a lasting partnership with OneCause. Pros I'm slightly technophobic but found that the OneCause fundraising platform is user friendly, intuitive, safe for donors and creates an organized approach to our fundraising event that I didn't know I needed! Donors and bidders were able to access our event with ease. From an event host's perspective, they have thought of everything and it's worth the money! Cons I have yet to find anything that I really dislike. If I had to choose something it would be that there were times I felt like I was left alone to figure out the learning phase. I could have used someone who would make sure I am on track to get the most out of the software and that I am reviewing all the tutorials Review Source Response from OneCause (formerly BidPal) September 17, 2025 Thank you so much for your kind words! We’re thrilled to hear that the platform felt user-friendly and intuitive, and that your donors and bidders had such a seamless experience. It’s also wonderful to know our support team was able to step in quickly when you needed us—we’re proud to be that safety net on event day. If you'd like some more guided learning experience with OneCause, we recently launched the OneCause Certified Customer program—a hands-on workshop series designed to help fundraisers get the most out of the platform with step-by-step guidance, best practices, and thought leadership. Send a message to our Support Team or CSMs for more information! We’re so grateful to have you as part of the OneCause community, and we can’t wait to continue supporting your fundraising success in the future! LC Lidia C. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Above and Beyond Customer Service and Guest Experience" July 11, 2025 5.0 One of the absolute best parts of using OneCause is their outstanding customer support. Every time I’ve had a question or needed help, their team has been incredibly responsive, knowledgeable, and genuinely eager to assist. What truly sets them apart, though, is the on-site event specialist—they are a total game-changer! Having a OneCause expert at our event made everything run seamlessly. Their calm, professional presence gave me so much peace of mind, and they handled everything from setup to guest questions with ease and enthusiasm. It felt like having an extra team member who was 100% invested in our success. Truly top-notch service! Pros What I love most about using OneCause is how easy and fun it makes fundraising! The platform is incredibly user-friendly—for both guests and organizers. From mobile bidding to real-time updates, everything runs so very smoothly and efficiently. I especially appreciate how OneCause helps create excitement during events and keeps guests engaged. It has truly streamlined our auction process and helped us raise more money while giving supporters a great experience! Cons What I like least about BidPal is that uploading images via Dropbox has been a bit challenging to navigate at times. It’s not very intuitive at first, but once you figure it out, it becomes more manageable. I do plan on migrating to the new OneCause Fundraising Platform, and I understand that this process is much easier there—which I’m really looking forward to! Review Source Response from OneCause (formerly BidPal) July 14, 2025 Thank you so much for sharing your experience, Lidia! We’re delighted to hear OneCause has made fundraising both easy and enjoyable for you and your guests. It’s wonderful to know that features like mobile bidding and real-time updates have helped streamline your auction process, kept guests engaged, and contributed to your fundraising success. We appreciate your feedback regarding the image upload process in BidPal and are glad to hear you’re looking forward to migrating to the new OneCause Fundraising Platform, where this process is very user-friendly. Your kind words about our customer support and on-site event specialists mean a lot. We’re proud to be part of your team and to help make your events seamless and successful. Thank you for trusting OneCause to support your mission! SG Sue G. Director of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "New to One Cause and call me Impressed!" December 10, 2024 5.0 Pretty good thus far. I'm working with the OneCause platform for our end of year appeals so I am engaged ion learning more on how to track the donations - through the site and through our mailing we sent. Pros I was very impressed with the event planning capabilities of the platform - I felt that it did everything I needed and more! Cons I was really looking for one place to see everything I needed to go through to set-up an event. My One Cause person showed it to me, but after I had done a ton of work finding it out myself. Alternatives considered [DonorDock](https://www.capterra.com/p/184187/DonorDock/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing OneCause We have DonorDock as our CRM, but it was missing some of the things OneCause does. Greater Giving was a bad experience from another organzization, so it wasn't a topo choice to use. Review Source Response from OneCause (formerly BidPal) December 13, 2024 Thank you for your review! We’re happy to hear that OneCause has exceeded your expectations for event planning and provided the tools you need to succeed. It’s great to know the platform is supporting your end-of-year appeals as you continue to explore its features. We're glad you were able lean on our support team and OneCause University for guidance—they’re here to make your experience as seamless as possible. Thank you for choosing OneCause, and we’re excited to continue supporting your fundraising efforts! JS Jenny S. Philanthropy Officer Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Is Great for Events" March 26, 2024 5.0 Overall we've had a great experience with OneCause. This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint. Pros We switched over to the new OneCause Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door. Cons On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con. Alternatives considered [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause We also used GiveSmart, which we used during the pandemic in 2020-2021. I actually did like a lot of things about GiveSmart, but the backend was confusing in certain ways and the user experience could be confusing at times as well. Since our event attendees are older and not as good with technology, it was also tough as we as Admins didn't have much control over people's carts if they messed up a donation or bought something they didn't mean to. I appreciate that OneCause gives you that flexibility. GiveSmart was good, but in the end, the slightly lower cost to OneCause and the way they are constantly evolving their platform won on over. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving, while cost effective and cheap, was a disaster. I really should have known, as we used to use Greater Giving years ago for our online forms, but after doing the demo and seeing how cheap it was, I thought we'd give it a try. It was disastrous on a lot of levels unfortunately and we switched immediately. Review Source EA Elizabeth A. Director of Development & Communications Non-Profit Organization Management Used the software for: 1-2 years ### "It'll Get the Job Done" April 19, 2021 4.0 I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location. Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. Review Source Response from OneCause (formerly BidPal) April 23, 2021 Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! DC Daunel C. Foundation Event and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Valuable Fundraising Tool" April 29, 2022 5.0 OneCause has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause. Pros We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from OneCause helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well. Cons OneCause does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause We chose OneCause due to the ease of use, the different applications that could be applied using the software that fit our fundraising model, and the value proposition compared to other products. Review Source BR Brandi R. Assistant Director of Alumni Relations Events Services Used the software for: 2+ years ### "Wilmington University loves One Cause!" June 21, 2022 5.0 Our overall experience has been amazing. From the technical support, customer service, and overall event management One Cause has improved our entire events process. Pros We started out with the mobile bidding software and it streamlined our fundraising events increasing revenue and accessibility for guests to attend globally even if they couldn't attend in person. We then moved on to include peer to peer for donor management and campaigns. This software has changed our overall event production providing a smooth process for the user and the attendees. Cons I think the one improvement I would suggest is having the option to text attendees through the peer to peer software similar to the mobile bidding software. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing OneCause We needed more than just ticket sales software. The mobile bidding software was just what we were looking for and then an added bonus to only use the software for ticketing for our smaller events. Review Source Response from OneCause (formerly BidPal) June 29, 2022 Thank you so much for the feedback, Brandi. We love seeing the impact that our products have on our customer's fundraising experience. So grateful to partner with your cause. EM Elizabeth M. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very user friendly with great help desk response time. " March 14, 2023 5.0 Pros I have been thrilled with the customer service provided by OneCause. Anytime I have had a question, the person helping me via the chat feature was quick and had great answers. If they did not know the answer, they have always been wonderful about asking management for clarification. Love love love my customer success manager \[sensitive content hidden\]! Cons I would like to be able to tailor and tweak the reports a little more. We moved over from Greater Giving and while OneCause has been worlds easier to use, the reporting options are definitely subpar in comparison. Reason for choosing OneCause OneCause was a better value for the money. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving was always glitchy and would crash. Several years in a row our event registration was backed up bc the software kept crashing. Review Source CH Christine H. Library Media Specialist and Technical Support Education Management Used the software for: 2+ years ### "Great to work with! Can't wait for the update we just subscribed to!" May 20, 2025 4.0 They are great to work with. The chat is great 98% of the time. I wish I didn't have to type out all my info every time I need to chat with a person. I get that they need to know who I am, but I already had to log in to get there, and if it's a generic question it can be annoying. Pros The customer service is the absolute best! I've had issues on their end, that they will either explain the situation or give you a work around. If it's an issue on my end that will always do their best to explain how to fix it, or what I did wrong. They even help when it's completely my error and I just need it fixed. Cons Sometimes I have to make workarounds to get things to do what I want/need. Hopefully the new version will help alleviate some of these things. Review Source Response from OneCause (formerly BidPal) May 22, 2025 Thank you for taking the time to write a review! We're thrilled to hear you've had a great experience with our customer service team. If you haven’t yet moved to the new platform, feel free to reach out — we’d be happy to assist you in making the transition and ensuring you get the most out of OneCause. Thanks again for sharing your thoughts, and we look forward to supporting you further! VR Vince R. Foundation Staff Support Education Management Used the software for: 1-2 years ### "NEF Annual Gala" December 11, 2024 4.0 Overall, love our experience with OneCause. Pros LOVE our representatives and event managers. ALWAYS on point and attentive when needed!! They always offer tools to help utilize their systems. Cons The time taking to get used to the new system - all great though! Review Source Response from OneCause (formerly BidPal) December 12, 2024 Thank you for sharing a review! We’re thrilled to hear that you’ve had such a positive experience with our representatives and event managers—they truly take pride in supporting our customers and providing tools to help you get the most out of the platform. We understand that learning a new system takes time, and hope you fully take advantage of resources like OneCause University and our support team, who are always ready to assist when needed. Thank you for sharing your experience—we’re so glad you’re loving OneCause! VS Valerie S. Special Event Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall happy with services" December 9, 2024 4.0 Pros The onsite support at our event was wonderful. I appreciated everything the team did to represent our staff on the night of the event and offer great support to our staff and guests alike. Cons I am not a coder or someone as familiar with tech so having to do the design elements on our home page were assigned to someone else. Loading images for auction items after the first image feels like it should be easier. Review Source Response from OneCause (formerly BidPal) December 12, 2024 Thank you for your review! We’re so glad to hear that our onsite support team provided excellent service and made a positive impact on your event night. It’s wonderful to know they were able to support both your staff and your guests so effectively. And thank-you for the feedback - your insights help us continue to improve the platform to make it even more user-friendly. Thank you again for sharing your experience and for partnering with us in your fundraising! LS Lisa S. Director of Events Education Management Used the software for: 2+ years ### "Do yourself a favor and give a try!" September 15, 2025 5.0 I have loved using OneCause for our events. Setup is easy and the customer support is responsive and helpful. Our bidding and donations increased tremendously since making the switch 7 years ago. The product keeps getting better. Pros Customer Service! Very knowledgable staff. Very helpful on technical issues and other operational areas. I love the platform for my event guests. Most understand it easily and can troubleshoot pretty quickly. Cons For me, the actual adding multiple pictures for items. And, the custom pages can be a little technical for rookies. Review Source TH Tiffany H. Director of Foundation Operations Hospital & Health Care Used the software for: 2+ years ### "MCHS Foundation" July 9, 2024 5.0 OneCause elevated our fundraising events to a level our rural community wasn't even necessarily ready for. However, it was quickly embraced and has helped us to reach further and raise more than we otherwise could have. Pros Bringing OneCause as a mobile bidding platform to our fundraising events elevated our reach, impact and fundraising goals. Cons Initially the cost was relatively large for us as we utilized onsite support for our large gala. However, a couple years in we became incredibly confident in the set up and usage of the software and now utilize it DIY for all of our events. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your great review! We’re so glad OneCause helped elevate your fundraising events and expand your reach, especially in your rural community. It’s wonderful to hear how quickly you gained confidence using the platform and now handle events DIY! We appreciate your feedback on the initial cost and are happy to know the investment has paid off for your organization. Thanks again for sharing your experience! JK Justine K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Fundraising Made Easy" July 9, 2024 5.0 Our organization has had a great experience with OneCause. Our events look professionally done and fundraising is easy. Pros OneCause makes it easy for our small team to put on fundraising events that are professional and a good experience for our attendees. Cons There is a small learning curve for people new to the software, but the customer service team is always ready to help. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your great review! We’re glad to hear that OneCause has made it easier for your team to host professional fundraising events. We appreciate your note about the learning curve and are happy our customer service team has been there to support you. Thanks for sharing your experience! GP Gina P. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Helps with Our Cause!" May 15, 2024 5.0 I love OneCause! No more paper bid sheets! No more raffle tickets! Everything is on the OneCause platform where tickets, bidding, and donations are simple. Pros OneCause is very userfriendly and when I don't know how to do something, their training videos and websites are very helpful as is customer service when I need a little more help! We've used OneCause for over a decade and I've been working with it for the past three years for our event planning. We've had events where OneCause provided support persons and equipment and we've had events that were completely DIY. As the event is approaching and ending, I use OneCause multiple times a day to track progress and do post-event reports. Our most recent experience with OneCause was for a golf tournament (a new event for us) and integration and implementation was easy and seamless! Cons My only issue with OneCause is when I'm entering items for our auctions and click Save and Next, it doesn't always save my entry. It's not a deterrent, I just go about entering, saving, and entering the next item differently. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your wonderful review! We're delighted to hear how OneCause has been user-friendly and instrumental in your event planning over the years. It's fantastic to know our training resources, customer service, and support have been helpful to you. We appreciate your feedback about the auction item entry process and will look into this issue. Your insights are important to us as we continue to improve our platform. We're thrilled that OneCause has made managing tickets, bidding, and donations simple and efficient for you. Thank you for sharing your experience and for your continued partnership! JJ Jackie J. Senior Director Marketing & Communications Non-Profit Organization Management Used the software for: 2+ years ### "OneCause makes fundraising easy!" March 22, 2023 5.0 OneCause has elevated our event processes and in turn our fundraising. The next advancement they have rolled out with the new platform is truly NEXT LEVEL. It provides even more integration and opportunity for opening events to people outside the room with increased functionality and support, in addition to support features for non-event specific fundraising. The creativity and passion that goes into creating their software and services offered makes OneCause stand out. Pros We've used OneCause for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests. Cons Integration was easy and I can't think of anything that's missing for my needs. Review Source RW Rachel W. Museum Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "One Cause Great For NonProfit Fundraising" August 3, 2023 5.0 Overall it was a very positive experience! I loved how helpful the customer service/support staff were throughout the entire process. I would reccomend this product to other nonprofits looking fo ra software for fundraising and silent auctions. Pros I liked that the software was pretty user-friendly for the most part. It was nice how many different avenues they had to learn more about the software that you had purchased (OneCause University, shorter demo videos, help pages). I also loved the customer service. Any time I had a question, it was answered quickly and completely. We utilized BidPal the most for our Silent Auction fundraiser. It was very easy to understand, input items, add pictures, and price the items. The people at our event loved it once they got logged in and talked about how nice it was to know when you've been outbid, etc. Cons I didn't love the amount of emails they sent. There were probably 3-5 marketing emails a week. I'm sure there was a setting somewhere that I could've gone in and unsubscribed but it would be better if they didnt automatically send to you in the first place. The only other complaint that I had would be with the check-in/out app for Bid Pal. The SmartPay app was just not great. It was slow, didn't work very well, and logged us out after every customer we looked up. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.