--- title: "OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OneCause the right Fundraising solution for you? Explore 388 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145329/Fundraising-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- OneCause 4.7 (388) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of OneCause Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AS Alicia S Development AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for.“ November 10, 2025 KK Ksenija K PresidentNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary.“ November 17, 2025 Alexis S Philanthropy ManagerFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “Between the seamless silent auction set-up process and the AI integrated to help draft lot descriptions, we were able to get the auction (with over 110 lots) up and running in just 2 days.“ July 12, 2025 AE Ashley E Administrative CoordinatorIndividual & Family Services, 51 - 200 employeesUsed the software for: 6-12 months. “Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time.“ December 1, 2025 MM Michelle M Business Finance ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes.“ June 12, 2026 SW Sherry W Director of Office OperationsCivic & Social Organization, 2 - 10 employeesUsed the software for: More than 2 years. “The staff we called for help with the new system did not know how to use the system either so that was a challange also the inability to print our fundraising sheets in various sizes.“ May 21, 2025 CB Carla B Events ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “event management, bidding process, customer support, and on day of event registration was very smooth“ November 10, 2025 LA Leah A Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We are still new to the new platform so I do not have enough experience with it yet to rate it fully.“ June 12, 2026 ## Showing most helpful reviews Showing 1-25 of 388 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Special Events Used the software for: 1-3 years ### "Just fine/OK" June 17, 2026 4.0 Pros The on-site event staff that we were sent this year were the best ever. Relatively easy upload of auction photos and descriptions, and printouts for signage. Cons Not the most user-friendly; I believe we required support at every step. Cost changes vs last year were not transparent. Review Source Sarah H. Director of Development Used the software for: 3-5 years ### "Execellent resource for fundraising!" June 17, 2026 4.0 I have used One Cause for almost 20 years at two different non-profits and find it to be an excellent tool. Pros The software is very user-friendly with strong reporting functions. Our auction guests also find it fairly simple to use. Cons I would like the ability to show larger pictures of auction items and multiple photos with an easier process. Review Source Kristin M. Director of Special Events Used the software for: 3-5 years ### "Bring back supporter input!" June 17, 2026 4.0 We have always loved OneCause, except for this one huge negative on the new platform. Our bidders and donors have always had success as well. Pros I love the customer service and ease for our volunteers and also the back side of reporting. The university classes are very helpful and I'm greatful for them! Cons No supporter upload!! (Like on the old platform) This is a HUGE negative for us. We have over 2,500 donors and attendees that are connected with a CRM # and its VERY important for us to have this information already in there with a very small team adding each person is timely and not realistic. Review Source R Reviewer Chapter Manager Used the software for: 3-5 years ### "Best Customer Service" June 17, 2026 5.0 We have used OneCause for 5 years and we have received excellent customer service the whole time. The renewal process is so smooth! Pros The event management is so user friendly. The bidding process for our donors is easy to understand and use. Cons There is not anything that I don't like. We have been able to use the platform with ease for numerous events. Review Source R Reviewer Director of Events Used the software for: 1-3 years ### "Great, Easy Auction Site" June 16, 2026 5.0 Overall, I had a great experience with OneCause. Our consultant and event managers were all very knowledgeable and helpful. It makes my job as an event planner much easier knowing that OneCause will do a lot of the heavy lifting for me. Pros Very easy to use and creates a nice bidding site. The health check is also very useful. There are a lot of different features to utilize that come in handy. Cons The photos for the auction items come out cropped, so you often have to go back in and readjust the photos to make sure they don't get cut off. Review Source R Reviewer Business Finance Manager Used the software for: 3-5 years ### "Recommend Using for your next event" June 15, 2026 4.0 Good experience overall, adequate customer service, reliable communication and informative. Being able to rent the equipment is helpful. Pros I look forward to using the new event platform. From what it sounds like it fixes the problems we were having before. It gives our donor more visibility and looks to be more user friendly for the bidding and auction processes. Cons I don't like that our customized scoreboard does not crossover. Without using the new software I do not have more cons at this time. Review Source Dawn H. Events and Communication Manager Used the software for: 3-5 years ### "Tools and Templates, Check it OUT" June 15, 2026 5.0 The tool is very user friendly and has accommodated our needs for 4+ years. It has allowed us to streamline our event processes and manage tracking. Pros We mostly use the tool for fundraising events. It has been a great tool for communicating with our guests and selling tickets. Cons It often takes 24+ hours to receive a response on a Help Desk ticket; seems it should be more immediate or offer a chat option. Review Source LA Leah A. Development Director Used the software for: 1-3 years ### "good tool to have for events" June 15, 2026 4.0 Good. We have used it for many years. We are still new to the new platform so I do not have enough experience with it yet to rate it fully. Pros everything seems very user friendly. Reports are great tools. Customer support is good. Good follow up time. Cons We were made to move to a new platform where our supporters did not move over nor can they be batch uploaded to the new platform. With 3000 supporters this will take time to enter. Review Source R Reviewer CFO Used the software for: 3-5 years ### "Onecause has been great. " June 15, 2026 5.0 After using OneCause for 5 years I am very happy with our event management and overall success of our fundraisers. Pros The customer support is wonderful and OneCause is very user friendly for both administrators and supporters Cons I wish a little more of the prior years information could be brought into the following year, including custom messages. Also check in at the event could be improved. Review Source Dale B. Development Director Used the software for: 3-5 years ### "OneCause Review 3/26" March 26, 2026 4.0 Overall, we have enjoyed a good relationship with OneCause. Customer service has been very good most of the time. Pros We're able to customize our web pages and insert our own graphics. Reporting is pretty good which allows for deep analysis. Cons We were never able to improve the process to sell tickets with assigned seats for our 8th grade musical. Review Source Christal D. Development Coordinator Used the software for: 3-5 years ### "Great Auction Softward " July 24, 2020 5.0 They are great with online auctions, they help give you insight and ideas to help you reach your goal Pros Customer service is great and friendly. They are knowledgeable and help you succeed. Quick responses anytime I had a question. Cons I wish they had a built in duplicate checker for donors who register twice. You have to run a report that shows you duplicates but it would be nice to check for duplicates without running a report. Review Source R Reviewer President Used the software for: Less than 1 year ### "ONE CAUSE is excellent fundraising platform!" November 18, 2025 5.0 \[sensitive content hidden\] was great at teaching us how to use the platform. The Run of Show gives the needed framework and every customer support person was exceptional. Pros The entire platform is wonderful! Easy to use and comprehensive. \[sensitive content hidden\] met with us on a regular basis and was very helpful at explaining to the team how the platform works. Customer support was great and Jessica, who joined us at the event, was outstanding. Cons There are some redundancies at the point on entering the guests names. Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary. They thought that the ticket purchase was required. Review Source Julie M. Chief Development Officer Used the software for: Less than 1 year ### "Don't do it" September 4, 2025 2.0 WE are VERY disappointed. And after numerous problems right out of the gate, there is no partial or full refund. So our addictions and homeless shelter are just out $3000. Pros It seemed like it would make events - from internal staff events to big fundraising events- easier. It did not. Cons For small, free events like a Volunteer Luncheon, attendees who want to RSVP need to enter a credit card, which of course would never happen. Also it's not user friendly to set up events, and took WAY too much time and too many calls to customer service. Review Source R Reviewer Events Coordinator Used the software for: 3-5 years ### "One Cause is a great online platform" November 12, 2025 4.0 I had a great experience with One Cause. As the new Events Coordinator I was able to use Zooms and online tools to learn about the One Cause platform. I was also able to schedule meetings with a One Cause person and ask my questions while looking at the screen together. I am looking forward to working with One Cause again. Cons People did not like that they had to enter a phone number and email address just to look at the Silent Auction on One Cause. Review Source R Reviewer Foundation Dir. Used the software for: 3-5 years ### "Foundation Director" November 18, 2025 5.0 Team is responsive and supportive. Onboarding is good. We've been using the system for about four or so years now. Pros Helpful support and account representatives Always adding new and helpful features to the software Auction offers a professional appearance and makes it easy for constituents to bid Online support library is very extensive and helpful with both videos and readable options Onsite support is great! Cons Our Foundation supports a very small rural hospital and the cost is a stretch for us, especially the onsite support for our auction which we find critical to the success of our event. We make it work because it has increased our auction revenue. Review Source R Reviewer Chief Development Officer Used the software for: 3-5 years ### "Evergreen enjoys using OneCause" November 12, 2025 5.0 We’ve been very happy with OneCause. Overall, OneCause has made running our fundraising auctions smoother, easier, and more successful. Pros The platform is user-friendly, both for our team and our bidders, and the online auction and mobile bidding features have noticeably increased our event revenue. Their customer support is responsive and helpful, which gives us a lot of confidence on event day. Cons My main frustration is that it isn’t easy to share or carry over information from one event to another within the platform. Review Source R Reviewer CEO Used the software for: 1-3 years ### "OneCause Overview" November 12, 2025 4.0 Overall, once you get used to the platform it is ok. It could use some improvement to make those of us that previously used eventbrite more comfortable. Pros I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event. Cons I don't like how it updates every minute or 2. That feature is helpful when there is an live auction happening. However, when there is not a live event, the data should be constant. As it is difficult to look at an item and the bidder if you have to drag the bar accross, sometimes it updates and puts you back at the top of the auction box. That is very ANNOYING! Addtionally, if you can make it more intuitives that woudl be helpful. Like, who bid on what item. Or how much once person bid on all events. Also, when you dump money into our acccount. If you could lable the dump. Auction, Tickets, Suponsorships that woudl be hlepful as well. Review Source R Reviewer Events Manager Used the software for: 1-3 years ### "User Friendly " November 11, 2025 5.0 The event management, bidding process is great and the event registration is excellent it made our guest memorable we got lots of positive feed back. Pros event management, bidding process, customer support, and on day of event registration was very smooth Cons I love OneCause the reporting could be easier the reports are a bit confusing form me in the beginning. Review Source R Reviewer Resource Development Manager Used the software for: 3-5 years ### "OneCause Rocks!" July 14, 2025 5.0 Amazing! OneCause has helped us automate our auction process, saving time and streamlining operations, while also increasing the funds we raise through more efficient bidding. Pros I like the ease for staff and volunteers to enter auction information and easy for guests to bid on auction items or give a donation. Cons Limited options on thermometer page--prefer the total to show without looking like the last person to donate gave the entire balance. Would like to see video options added to the new platform for appeals and marketing our events. Review Source R Reviewer Events and Volunteer Manager Used the software for: Less than 1 year ### "Great product." October 15, 2024 5.0 Overall, this was as great experience. The onsite support people at our event were EXCEPTIONAL. They are worth every penny. Pros The OneCause support is quick and efficient. I have always been able to chat with an agent within a minute or two. The chatbot is basically useless so just ask to speak with an agent from the get go. Cons Getting through the chatbot before getting to an agent. This is cumbersome and annoying especially when you know the chatbot will not be helpful. The platform is not initially user-friendly. There were many elements that took me a minute to get used to. Once I got into a groove with it, it was better. Just be prepared for a learning curve as things may not always be intuitive. Review Source R Reviewer Philanthropy Officer Used the software for: 3-5 years ### "OneCause Is Great for Events" March 27, 2024 5.0 Overall we've had a great experience with OneCause. This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint. Pros We switched over to the new OneCause Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door. Cons On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con. Review Source R Reviewer Director of Annual Giving & Special Events Used the software for: 3-5 years ### "User friendly and a must-have for large events" April 26, 2022 5.0 While the community was sure it wouldn't work for them, it did! The ease of bidding from anywhere you are and sharing the items with friends and family near and far is extremely beneficial. Our auction proceeds have nearly doubled since we started using Onecause to its full capacity. Pros I love the max-bids function. We try to push this out to our constituents so that they can attend and enjoy the evening without worrying about getting outbid. Cons Three suggestions: Be able to select who has to enter a credit card to bid and who doesn't. As a school we know almost everyone attending and some of our parents prefer not to enter a credit card up front. While some attendees are not known to us and requiring a credit card would be a must. Secondly, allowing for more than one photo upload would be great. The added URL option is wonderful, but it's sometimes not easy to find photos of items online, especially if they are one of a kind. Another suggestion: We use the Auction Catalogue as our displays at the event. It would be really great to single page display option for items that need to be highlighted. A larger picture or event logo at the top would add to it. Review Source R Reviewer Executive Director of Development & Advancement Used the software for: Less than 1 year ### "OneCause is worth it!" February 24, 2023 5.0 I actually enjoyed our event for the first time. Since I had someone from OneCause helping with the technical check-in, processing in person gifts and auction check out, I could visit with our guests and ask them about their bids, if they were enjoying the event and thank them for attending. It was a huge win for me! Pros The training classes are helpful. Software is easy to use. Any questions I had-they were there to help. Cons The cost. But it is worth it. It’s just hard for our non- profit to spend money on something that makes my life easier. Review Source R Reviewer Development Coordinator Used the software for: Less than 1 year ### "OneCause Review" October 15, 2024 4.0 The University and Chat are very helpful from the administrative side. The ease of use from the administrator's side is wonderful. It is not as user friendly as I would like for the guests. The guests do not go through training like administrators and that is cumbersome. Pros Ease of organization, ease of ticket sales by administrator, chat communication for help. Cons No way to save contacts for future blast emails around a similar event. It would be nice to send blast emails as well as blast texts. Guests struggled to assign tickets from their end. Review Source R Reviewer Development Associate Used the software for: Less than 1 year ### "MPAC Starlight Ball" December 12, 2023 5.0 Amazing! In-house products combined with your staff made our experience exceptional. Pros In house iPads and swipers!! Additionally, the staff provided night of was amazing. Cons The Dashboard -- again I may just be used to GiveSmart I just wish it was nicer to look at. It was very easy to view the dashboard night of to see the progress of the silent auction Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.