# Page 11 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews

---

OneCause

4.7 (379)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 11 - Reviews of OneCause

## Showing most helpful reviews

Showing 251-275 of 379 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JE

Janet E.  
External Relations Manager  
Education Management  
Used the software for: 2+ years

### "OneCause for Event Management"

June 21, 2022

5.0

It's been a very positive experience for me versus the software I used previously.

Pros

It has a lot of great features for event management that make my life easier.

Cons

There is nothing that I dislike about this software.

Review Source

Response from OneCause (formerly BidPal)

June 29, 2022

Thank you so much for the feedback, Janet. We are so happy to hear how easy to use and helpful our product is to your fundraising experience. So grateful to work with your organization

EW

Emily W.  
Director of Events and Theater  
Media Production  
Used the software for: 6-12 months

### "Events USe"

March 23, 2021

5.0

Great! I plan to continue using for future events, even once the pandemic has eased up to allow in person events again.

Pros

Setting up the Giving Center is easy to navigate. When needing help, the customer service representatives were always helpful.

Cons

I wish there was more flexibility within the scoreboards.

Alternatives considered

[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Reason for choosing OneCause

OneCause had an easier platform and less charges on individual purchases.

Review Source

Response from OneCause (formerly BidPal)

April 11, 2021

Thrilled to be able to continue fundraising with you both virtually and in-person, Emily! Thanks for your review.

MK

Mary K.  
Director, Grants and Continuous Improvement  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Non-Profit Event Management"

November 17, 2020

3.0

Pros

Captured Reports and Overall Event Metrics

Cons

Lots of clicking during the intake process; should be able to customize templates like nametags, table tents; wish it had a monthly giving option;

Review Source

Response from OneCause (formerly BidPal)

December 21, 2020

Thank you for your response, Mary. We think you'll like our enhancements coming in 2021. Keep on fundraising!

AA

Alexa A.  
Development Operations  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "OneCause - a game changing software for small non-profits!"

May 16, 2019

5.0

SO POSITIVE - we had a highly successful Gala that was seamless and they are servicing so many more events that have helped fundraise a ton of money. In addition, they have been so helpful in the event management process providing trainings, resources, technology, and overall support from start to finish.

Pros

The customer support and overall functionality of OneCause is phenomenal for a small non-profit who needs one-on-one assistance and an event management software that is intuitive. There are so many great tools and features that take fundraising to the next level for events - while also providing the absolute best customer service!

Cons

I wish there was a Salesforce integration with the event software!

Review Source

Response from OneCause (formerly BidPal)

May 17, 2019

Alexa- Thanks for taking the time to provide your experience with OneCause. We're thrilled to hear that our team was able to help support your fundraising. I wanted to note that we do offer a SalesForce integration with the software. Feel free to reach out to your Customer Success Manager to learn more about this feature. Joshua Meyer OneCause

GL

Gabi L.  
Development Specialist  
Individual & Family Services  
Used the software for: 2+ years

### "Great events software!"

May 14, 2021

5.0

Pros

I love that I can handle event registration, auction, and check-in all in one!

Cons

I often have difficulty with validating payment information, but just a quick call to customer service takes care of that!

Review Source

Response from OneCause (formerly BidPal)

October 7, 2021

We love hearing how useful our software was to keep all your event functionality in one place. Thank you for the feedback, Gabi!

LV

Linda V.  
Director eventz  
Hospital & Health Care  
Used the software for: 2+ years

### "Event silent aucrion"

February 13, 2021

5.0

I have been pleased with the addition of features as we go

Pros

This software has been easy to set up and use for our team for more than 5 years. We do everything ourselves with little to no need for service

Cons

Not sure. Probably the payment function.

Review Source

Response from OneCause (formerly BidPal)

April 11, 2021

Happy to hear how easy our software is for you, Linda. Thank you for your partnership!

TS

Trisha S.  
VP Development & Marketing  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "One Cause Raises Money for You!"

February 24, 2022

5.0

Very good. Great customer support.

Pros

Ease of use for our virtual event guests.

Cons

Doesn't show you who or how many guests are using your software in live time.

Reason for choosing OneCause

Cost and software capabilities.

Review Source

Response from OneCause (formerly BidPal)

March 10, 2022

Thank you so much for the thoughtful review, Trisha. We are glad that our software was able to provide an easy event experience for your virtual attendees. So grateful to be partnered with your cause!

VR

Verified Reviewer  
Senior Manager, Individual Giving  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Terrible customer service"

March 6, 2019

2.0

I would recommend using GiveSmart for your nonprofit fundraising instead of One Cause. Unlike One Cause, they value your business and work hard to keep you happy and satisfied.

Pros

The potential of the platform is amazing. My company contracted with OneCause to use their text to give feature and was excited for the possibility to integrate it into our yearly campaigns.

Cons

Once we signed a contract, the customer service experience all but evaporated. We needed help to get the system set up in time for an event and received such a delayed reply that we couldn't use the system at all. When we inquired about a refund, not even one person felt compelled to respond to our inquiry. We've been sending emails into the abyss of their customer service department for 4 months!

Review Source

Response from OneCause (formerly BidPal)

March 15, 2019

Hi there - Thank you for your candid feedback. We would love to work through the customer experience with you and learn more. Our VP Customer Success, Doug Hooton will be very interested in your direct feedback and resolving to your satisfaction if you can reach back out. Thank you so much.

AG

Allyson G.  
Development Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Product"

November 22, 2022

5.0

Pros

Ease of use. The software is user friendly for both the attendees and staff managing the event.

Cons

Payments come in often without labels and cause issues for our accounting team.

Review Source

Response from OneCause (formerly BidPal)

December 6, 2022

Thank you so much for taking the time to provide this thoughtful feedback. It is from reviews like this that we can continue to make enhancements to our software. Glad to be partnered with your cause.

AP

Annette P.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Event Software"

March 4, 2022

5.0

Pros

We only do one fundraising event per year, so it is important that we have software that can handle everything from auction management to payment processing. One Cause does it all, plus their support staff is helpful and attentive.

Cons

I would like to have the opportunity to customize reports. Perhaps this feature already exists, but I haven't found it.

Review Source

Response from OneCause (formerly BidPal)

March 10, 2022

Thank you so much for the thoughtful review, Annette. We love hearing how impactful our product can be to your fundraising event. So happy to be partnered with your cause.

KB

Krista B.  
Donor Services Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "BidPal"

April 27, 2021

5.0

We have had success and plan to continue

Pros

We feel the software helps us to serve our donors through Silent Auction

Cons

How some folks can register without all their information when it is required

Reason for choosing OneCause

Pricing and volunteer recommendations

Review Source

Response from OneCause (formerly BidPal)

October 7, 2021

We're so glad we could help your organization's silent auction. Appreciate your review!

mM

missy M.  
Volunteer  
Education Management  
Used the software for: 2+ years

### "Easy to use for everyone. end user, admin, and accounting. "

May 21, 2021

5.0

Pros

Reports! And all the info is stored in one place, before and after event.

Cons

Only one picture per silent auction item

Reason for choosing OneCause

I went to an event that used OneCause and it was greate!

Review Source

Response from OneCause (formerly BidPal)

October 7, 2021

We appreciate hearing how useful our reporting function was for your cause. So happy to be partnered with you and your cause, Missy.

TG

Theresa G.  
Event Coordinator  
  
Used the software for: 1-2 years

### "Bidpal is very user friendly and the support is wonderful!"

June 5, 2018

4.0

Pros

How easy to use it is and how there are helpful hints within the program to help you use the software to the best of its ability.

Cons

It reloads often when searching, which is frustrating in a pinch. If you are patient, it will load properly.

Review Source

KK

Kyle K.  
Executive Principal  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Great product "

April 26, 2021

5.0

Pros

I really like the user interface for our donors. They can easily navigate our online giving center.

Cons

My least favorite thing is that it can be hard to determine which report will show me what I want to see and the process of pulling reports is very clunky.

Alternatives considered

[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)

Review Source

Response from OneCause (formerly BidPal)

October 7, 2021

Thank you so much for your helpful feedback. We love seeing how much you enjoyed the user interface for your supporters!

AA

Ashley A.  
CEao  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Very helpful! "

January 26, 2023

4.0

Pleasant.

Pros

Building your own campaign feature. Customer service is amazing. Online donation part is user friendly.

Cons

Expensive and I am not 100% excited about the event portion.

Review Source

Response from OneCause (formerly BidPal)

February 7, 2023

Thank you so much for the thoughtful review. It is through feedback like this that we can continue to make enhancements to our product. We are glad that our customer support was able to help your overall experience.

KF

Karl F.  
Deputy Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Using OneCause for Online Auction"

March 16, 2021

5.0

Very happy with the product and all it's functions.

Pros

We heard feedback from many people that is was super simple to use.

Cons

It could be easier to put up multiple photos and videos.

Review Source

Response from OneCause (formerly BidPal)

April 11, 2021

We're so glad we could help with your online auction, Karl! We think you'll love our continued enhancements to photos and more!

RF

Rachel F.  
Employer Relations Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "OneCause Review"

November 18, 2020

4.0

Pros

I enjoyed the customer service and tech support. When we had a question or were confused about something they were usually quick to respond with a helpful answer.

Cons

On the other hand, I will say the least thing I like about OneCause is not knowing exactly who to go to with a question. There just always seemed to be multiple points of contacts throughout the time we have had the software, so it was hard to keep track of which one I need to reach out to.

Alternatives considered

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Review Source

Response from OneCause (formerly BidPal)

December 21, 2020

Thank you for this helpful review, Rachel. We're glad we could help you fundraise even in 2020!

LM

Lana M.  
Membership and Special Events Manager  
Performing Arts  
Used the software for: Less than 6 months

### "Streamline Your Auction With OneCause"

December 7, 2023

5.0

Pros

The Customer Service team was always quick to respond and the same representative stayed with us through our event. Did not have to use a third party to have staff at our event.

Cons

That you could not change the view of the item details on your page or mobile device

Switched from

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

They used a lot of third party vendors and we had major issues with check in and check out and credit card issues with donors.

Review Source

RB

Renea B.  
Secretary/Treasurer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "First Time User"

October 20, 2022

5.0

My overall experience was excellent. The online bidding made my job much more simple.

Pros

The software was very user friendly once I got the hang of it. It made our event go very smoothly.

Cons

The only complaints I had from users was the logging in process as this was something new to a lot of our audience.

Alternatives considered

[32auctions](https://www.capterra.com/p/173097/32auctions/)

Reason for choosing OneCause

I was recommended by a previous user and OneCause was able to work with me to meet my needs.

Review Source

Response from OneCause (formerly BidPal)

December 6, 2022

We are so happy to hear that our software made your fundraising role easier. Thank you so much for writing this review. So glad we get to partner with your organization.

AM

Anna M.  
Senior Director of Advancement Services  
Education Management  
Used the software for: 2+ years

### "Great Product for Events!"

October 20, 2020

5.0

We have had great customer support!

Pros

It is easy to use and the end user experience has been wonderful.

Cons

We have been really happy with the software and the support from OneCause.

Switched from

[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)

We wanted something that provided a better end user experience for our donors.

Review Source

Response from OneCause (formerly BidPal)

November 16, 2020

Anna, We're so glad you and your donors find our software easy, and we're thrilled to help support your mission. Thanks for the review!

MM

Maria M.  
Asst. Director of Development  
Education Management  
Used the software for: Less than 6 months

### "JWP Auction 2017"

April 12, 2017

4.0

First time user and we are thrilled with the success; reporting features on donors could be better. I would be happy to give my feedback with a BidPal rep.

Pros

Ease of use both from backend and user interface.

Cons

1\. Can't split value on item that has multiple donors. 2. Limited buttons 3. Need to add comments when emailing a receipt. 4. Reports - need a complete and comprehensive summary on every donor throughout the entire campaign (monetary donations, item donations, night of event purchases, etc.)

Review Source

Response from OneCause (formerly BidPal)

April 12, 2017

Maria- Thank you for your partnership and feedback. Your BidPal Account Manager looks forward to learning more about your software suggestions during your post-event highlight call so that we can share them with our product development team to further enhance BidPal's offering. Joshua Meyer BidPal

JS

Julie S.  
Silent Auction Coordinator  
Education Management  
Used the software for: 2+ years

### "One Cause "

March 16, 2021

5.0

Great customer service, easy to use

Pros

Easy to use, easy for user and event attendees to use

Cons

Would be nice to have more customizable reports

Review Source

Response from OneCause (formerly BidPal)

April 11, 2021

Love hearing how easy our software is for you and your users, Julie! Fundraise on!

SW

Seth W.  
Benefit Auctioneer Specialist  
Entertainment  
Used the software for: 1-2 years

### "OneCause - super easy to use"

September 3, 2020

5.0

Great support, always quick to reply.

Pros

The software is easy to use both for the user and the admin.

Cons

I'd love to see the ability to add more photos per auction item, better promotional tools for sharing auction and items across social media, as well as ability to have multiple categories per items.

Alternatives considered

[Qtego](https://www.capterra.com/p/207552/Qtego/)

Reason for choosing OneCause

Support

Switched from

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Customer Support

Review Source

Jamie R.  
  
  
Used the software for:

### "Love this Product"

December 6, 2016

5.0

We were desperately seeking an event planning software after using an in-house product for years. BidPal is truly a one stop shop for everything you need to plan your event from start to finish. Their tools and trainings are top notch. Whenever I contact customer service they get back to me immediately and are quick in friendly in answering my questions. Could not be more pleased with their product.

Review Source

AB

Annie B.  
Data Entry Chair  
Fund-Raising  
Used the software for: Less than 6 months

### "Easy to use! "

December 15, 2020

5.0

We delayed switching to online bidding because of the initial investment, but it clearly paid off. We're looking forward to working with OneCause in the future.

Pros

The online bidding component showed an excellent return on investment. It was fairly easy for our supporters to learn and use.

Cons

On a very basic level, I think some data entry features for items and packages could be improved. For example, it would be helpful to be able to clone an item multiple times without having to do each clone individually.

Alternatives considered

[SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)

Reason for choosing OneCause

High level of customer service at a reasonable price.

Review Source

Response from OneCause (formerly BidPal)

December 21, 2020

We're thrilled we could help you take your fundraising online during the pandemic, Annie! Can't wait to see where you take it in 2021.

Talk to a Capterra advisor for free and get results within 15 minutes.