# Page 3 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of OneCause ## Showing most helpful reviews Showing 51-75 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Valerie S. Special Event Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall happy with services" December 9, 2024 4.0 Pros The onsite support at our event was wonderful. I appreciated everything the team did to represent our staff on the night of the event and offer great support to our staff and guests alike. Cons I am not a coder or someone as familiar with tech so having to do the design elements on our home page were assigned to someone else. Loading images for auction items after the first image feels like it should be easier. Review Source Response from OneCause (formerly BidPal) December 12, 2024 Thank you for your review! We’re so glad to hear that our onsite support team provided excellent service and made a positive impact on your event night. It’s wonderful to know they were able to support both your staff and your guests so effectively. And thank-you for the feedback - your insights help us continue to improve the platform to make it even more user-friendly. Thank you again for sharing your experience and for partnering with us in your fundraising! JM Julie M. Chief Development Officer Human Resources Used the software for: Less than 6 months ### "Don't do it" September 3, 2025 2.0 WE are VERY disappointed. And after numerous problems right out of the gate, there is no partial or full refund. So our addictions and homeless shelter are just out $3000. Pros It seemed like it would make events - from internal staff events to big fundraising events- easier. It did not. Cons For small, free events like a Volunteer Luncheon, attendees who want to RSVP need to enter a credit card, which of course would never happen. Also it's not user friendly to set up events, and took WAY too much time and too many calls to customer service. Review Source KM Karen M. President Philanthropy Used the software for: 1-2 years ### "OneCause Disappoints" October 10, 2024 2.0 Very disappointing. The database deleted items after we had already packaged them. It was not a quick fix as the OC reps insinuated. There were 3 people working on it for a few hours. The database erroneously indicated a sale was made the day before our event. Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. The database randomly added a guest from last year to the receipt for an unrelated person this year. I can only wonder what errors were not caught by us. Pros It has a database of several of our previous galas. Cons The software has a LOT of glitches and the people at OneCause don't really seem to care at all. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thank you for the feedback, Karen. We're sorry to hear about the issues you encountered and would like to learn more. This is not typical of the OneCause experience. We'd love to chat live if you are willing. Please send us a note at hello@onecause.com so we can set something up. LS Lisa S. Director of Events Education Management Used the software for: 2+ years ### "Do yourself a favor and give a try!" September 15, 2025 5.0 I have loved using OneCause for our events. Setup is easy and the customer support is responsive and helpful. Our bidding and donations increased tremendously since making the switch 7 years ago. The product keeps getting better. Pros Customer Service! Very knowledgable staff. Very helpful on technical issues and other operational areas. I love the platform for my event guests. Most understand it easily and can troubleshoot pretty quickly. Cons For me, the actual adding multiple pictures for items. And, the custom pages can be a little technical for rookies. Review Source KK Kemba K. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "OneCause-A Breath of Fresh Air" October 9, 2024 5.0 We used another CRM company in the past, and they couldn't compare it to OneCause. Our entire experience was like night and day. Pros i love the customer service, the troubleshooting expertise, and the professionalism of OneCause's staff Cons First American's processes system. There should be some alternative options for making payments through First American. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thanks for your review, Kemba! We're glad to hear that OneCause has been a positive change for you over a CRM, and that our customer service has been helpful! We appreciate you trusting us to be a part of your fundraising. TH Tiffany H. Director of Foundation Operations Hospital & Health Care Used the software for: 2+ years ### "MCHS Foundation" July 9, 2024 5.0 OneCause elevated our fundraising events to a level our rural community wasn't even necessarily ready for. However, it was quickly embraced and has helped us to reach further and raise more than we otherwise could have. Pros Bringing OneCause as a mobile bidding platform to our fundraising events elevated our reach, impact and fundraising goals. Cons Initially the cost was relatively large for us as we utilized onsite support for our large gala. However, a couple years in we became incredibly confident in the set up and usage of the software and now utilize it DIY for all of our events. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your great review! We’re so glad OneCause helped elevate your fundraising events and expand your reach, especially in your rural community. It’s wonderful to hear how quickly you gained confidence using the platform and now handle events DIY! We appreciate your feedback on the initial cost and are happy to know the investment has paid off for your organization. Thanks again for sharing your experience! JB Jennifer B. Manager, Special Events Museums and Institutions Used the software for: 6-12 months ### "Silent Auction Success" July 9, 2024 5.0 Streamlined, user friendly, and the support team was very helpful, especially \[sensitive content hidden\], our on-site event manager. She was wonderful. OneCause truly helped us save time, resources and maximize giving at our event, along with offering our guests a professional and forwarding thinking giving experience. Pros We used OneCause primarily as an auction management software. Our team loved how streamlined it made the bidding process, the close out process, and collecting payment. We are looking forward to next year's event now that our guests' information is already entered into OneCause because the check in process will be quick and easy, and we've learned a few things about how the software works best for us. Cons We are dismayed there is no way to share links to each individual auction item. We like to feature lots in our eblasts before our event, but it was frustrating only be able to share the link to the OneCause auction homepage rather than individual lots. Review Source PB Paul B. Director of Advancement Primary/Secondary Education Used the software for: 2+ years ### "Great Auction Software and Customer Service" November 14, 2023 5.0 Switching to this software really improved the quality of our annual Auction and helped us reach a new level. We have used the software for 5 years now and are very happy with the quality and service we receive (taking into account the comments about the old software being better than the new software). Pros This online bidding software is incredibly user-friendly for our bidders and has very good administrative options for our Auction team. Also, the customer service at One Cause is always excellent. We pay extra to have an on-site representative at our event, and it has always helped our event to go smoothly. Using this software is an investment, we pay around $3,000-$4,000 total to use it just for our Auction event every year, but it is well worth the cost for the amount of money we raise and the ease of use of our bidders and team. Cons Last year (2022) we used the new bidding software that OneCause was developing. There were many significant problems with this bidding software that made things difficult for our bidders and our team running the event. This year (2023) we were able to switch back to their older software, and that was a much better experience. We will want to continue using this older software in the future. Alternatives considered [Auctria](https://www.capterra.com/p/112910/Auctria/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause Recommendation from a nearby school who used OneCause and had a good experience. Switched from [Auctria](https://www.capterra.com/p/112910/Auctria/) More robust online bidding features using OneCause. Review Source JS Jenny S. Philanthropy Officer Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Is Great for Events" March 26, 2024 5.0 Overall we've had a great experience with OneCause. This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint. Pros We switched over to the new OneCause Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door. Cons On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con. Alternatives considered [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause We also used GiveSmart, which we used during the pandemic in 2020-2021. I actually did like a lot of things about GiveSmart, but the backend was confusing in certain ways and the user experience could be confusing at times as well. Since our event attendees are older and not as good with technology, it was also tough as we as Admins didn't have much control over people's carts if they messed up a donation or bought something they didn't mean to. I appreciate that OneCause gives you that flexibility. GiveSmart was good, but in the end, the slightly lower cost to OneCause and the way they are constantly evolving their platform won on over. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving, while cost effective and cheap, was a disaster. I really should have known, as we used to use Greater Giving years ago for our online forms, but after doing the demo and seeing how cheap it was, I thought we'd give it a try. It was disastrous on a lot of levels unfortunately and we switched immediately. Review Source TS Teresa S. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "A great platform that can do it all!" April 11, 2024 5.0 Overall, my experience was very good. Their customer service was good and the training was also good. I would recommend to someone needing a robust system. Pros OneCause is a great platform for Galas and can be a one-stop-shop for you and your guests. I liked that I could do registration, have an online auction, place our tribute book, and have livestream all in one place. Cons My biggest gripe is probably the cost. It is rather pricey but then you often times get what you pay for. Switched from [ClickBid](https://www.capterra.com/p/144446/ClickBid/) We needed a more robust platform on which we could place everything. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your detailed review! We're thrilled to hear that OneCause has been a great platform for your galas and a one-stop shop. We appreciate your feedback regarding cost. We strive to provide best-in-class tools, support, and value for all our customers, and your input is important to us. Thank you for recommending OneCause to others needing a robust system! We're glad to have you onboard and look forward to supporting your future events. SW Sheena W. Director of Annual Giving & Special Events Fund-Raising Used the software for: 2+ years ### "User friendly and a must-have for large events" April 22, 2022 5.0 While the community was sure it wouldn't work for them, it did! The ease of bidding from anywhere you are and sharing the items with friends and family near and far is extremely beneficial. Our auction proceeds have nearly doubled since we started using Onecause to its full capacity. Pros I love the max-bids function. We try to push this out to our constituents so that they can attend and enjoy the evening without worrying about getting outbid. Cons Three suggestions: Be able to select who has to enter a credit card to bid and who doesn't. As a school we know almost everyone attending and some of our parents prefer not to enter a credit card up front. While some attendees are not known to us and requiring a credit card would be a must. Secondly, allowing for more than one photo upload would be great. The added URL option is wonderful, but it's sometimes not easy to find photos of items online, especially if they are one of a kind. Another suggestion: We use the Auction Catalogue as our displays at the event. It would be really great to single page display option for items that need to be highlighted. A larger picture or event logo at the top would add to it. Alternatives considered [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause It was mostly the UI and ease of access. The reporting was also a big selling point. The look off the bidding websites are top-notch. Review Source Response from OneCause (formerly BidPal) April 26, 2022 We are so glad to be partnered with your cause, Sheena. Thank you so much for taking the time to provide us with a review. We are happy to hear that our software provides a user-friendly experience and has allowed your proceeds to grow. SD Stella D. Development & Special Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "OneCause User" July 21, 2022 5.0 I like using OneCause because it is easy to manage and easy to train people on. I love working with the OneCause staff online and most especially on site. The OneCause support staff is knowledgeable and promptly responds to questions or needs. The onsite staff is very friendly and work really hard to provide us with feedback on how best to maximize the features of the platform. They make recommendations but make sure they know who the client is and not overstep their bounds. Pros I have used this platform in my previous job and I found it to be very easy to use, like the newly updated features i.e. sponsors able to send a unique invite link to their guests. Our events team was able to jump in and use it right away. I also like that disbursements are made the next day after the event and the financial reports are easy to use or download.. Cons Not being able to upload images directly on the site. I have to use a dropbox link to store the images I use for the pages. Reason for choosing OneCause Previous user and knows the benefits Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Bad service experience Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for taking the time to provide us this review, Stella. We love hearing how our software was easy to use and seamless for your organization. So glad we get to partner with your cause. EA Elizabeth A. Director of Development & Communications Non-Profit Organization Management Used the software for: 1-2 years ### "It'll Get the Job Done" April 19, 2021 4.0 I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location. Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. Review Source Response from OneCause (formerly BidPal) April 23, 2021 Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! AJ Angie J. Special Events Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "OneCause is a dream for event planners" May 1, 2024 4.0 Overall, OneCause has revolutionized our events. I utilize nearly every feature it offers, from the dashboard to the reports. It not only saves me time and keeps me organized but also instills confidence in our audience. Pros What I love most about OneCause is how it has transformed our silent auction from paper to mobile. It's enabled us to reach a wider audience and significantly increase our silent auction proceeds. Cons Instead of enhancing their existing platform, OneCause opted to develop a completely new one. However, when I attempted to use the new platform, it didn't provide the functionality we required. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your glowing review! 💙 We're thrilled to hear how OneCause has transformed your silent auction and helped you reach a wider audience, significantly increasing your proceeds. We appreciate your feedback about the new Platform. We're continuously adding new features and functionality, and what you're looking for could now be a part of it - drop us a line at support@onecause.com - we'd be happy to chat. Overall, we're delighted that OneCause has revolutionized your events and provides you with the tools to save time, stay organized, and instill confidence in your audience. Thank you for sharing your experience with us! JC Jenny C. Executive Director of Development & Advancement Primary/Secondary Education Used the software for: 6-12 months ### "OneCause is worth it!" February 23, 2023 5.0 I actually enjoyed our event for the first time. Since I had someone from OneCause helping with the technical check-in, processing in person gifts and auction check out, I could visit with our guests and ask them about their bids, if they were enjoying the event and thank them for attending. It was a huge win for me! Pros The training classes are helpful. Software is easy to use. Any questions I had-they were there to help. Cons The cost. But it is worth it. It’s just hard for our non- profit to spend money on something that makes my life easier. Reason for choosing OneCause The gal that worked with me on the sales side was wonderful! Patient with our slow process and worked with me, answered lots of questions. Gave us the best deal she could. She was a jewel! Whoova- didn’t fit our needs- more for a conference- even though he knew this-he was pushy and just wanted to make the sake. Switched from [BetterUnite](https://www.capterra.com/p/172631/BetterUnite/)[RallyUp](https://www.capterra.com/p/182398/RallyUp/) Our donors were upset that they had to opt out of the additional “donation “ to the hosting software. Many missed seeing this. Our board wanted a report on what extra was given and that wasn’t available. So I was told to check out Bidpal.Also using BetterUnite- the internet failed and the board blamed the software. But we found it difficult to use as we didn’t have enough training on it Review Source Response from OneCause (formerly BidPal) March 1, 2023 We are so happy to hear about your positive experience with our software, Jenny. Thank you so much for taking the time to write this review. So grateful to be partnered with your cause. VR Verified Reviewer The Legacy Committee President Non-Profit Organization Management Used the software for: 6-12 months ### "Many good features" August 10, 2021 4.0 We did lots of research on event/auction software before purchasing OneCause, and we found that, despite its limitations, OneCause has more functionality and flexibility than other software options. We also appreciated that we could call the OneCause support team when we needed help. Pros The software allows you to customize your website according to the organization's needs. It is pretty simple to process transactions, refunds, etc., when needed. OneCause also creates a database of supporters as info is being submitted, which is very helpful. Cons Users' login and functionality were confusing for many. We didn't like how we couldn't offer sponsorships and underwriting gifts on separate tabs on the site... The sponsorships were easily "lost" within the Auction tab, and the underwriting gifts were easily "lost" within the Tickets tab. Also, it should have been easier/less clunky for users to establish one (and only one) login and then revisit their event and guests' details to make modifications. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[Silent Auction Pro](https://www.capterra.com/p/92365/Silent-Auction-Pro/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing OneCause More functionality and flexibility, easy access to customer support. Review Source Response from OneCause (formerly BidPal) October 7, 2021 Thank you so much for your feedback! We appreciate partnering with your cause and love hearing how responsive and helpful our support was for your event. MR Michele R. Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "OneCause offers a complete fundraising toolkit!" September 20, 2022 5.0 One Cause's greatest asset is their people. The One Cause personnel is friendly, helpful and knowledgeable. It was a pleasure working with every OneCause representative that I encountered. Pros Software is easy to use and the tutorials are very helpful. OneCause has a complete suite of tools to make event management and fundraising a breeze. Cons I wish it offered the user the ability to be more visual. I wish that One Cause offered an online market that anyone could utilize to bid on auction prizes or to show their generosity and support. Reason for choosing OneCause One Cause offered in person event staffing and the price was right. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the review. We love hearing how easy to use and learn our software is for your team. Grateful we get to partner with your cause. JK Justine K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Fundraising Made Easy" July 9, 2024 5.0 Our organization has had a great experience with OneCause. Our events look professionally done and fundraising is easy. Pros OneCause makes it easy for our small team to put on fundraising events that are professional and a good experience for our attendees. Cons There is a small learning curve for people new to the software, but the customer service team is always ready to help. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your great review! We’re glad to hear that OneCause has made it easier for your team to host professional fundraising events. We appreciate your note about the learning curve and are happy our customer service team has been there to support you. Thanks for sharing your experience! BR Brandi R. Assistant Director of Alumni Relations Events Services Used the software for: 2+ years ### "Wilmington University loves One Cause!" June 21, 2022 5.0 Our overall experience has been amazing. From the technical support, customer service, and overall event management One Cause has improved our entire events process. Pros We started out with the mobile bidding software and it streamlined our fundraising events increasing revenue and accessibility for guests to attend globally even if they couldn't attend in person. We then moved on to include peer to peer for donor management and campaigns. This software has changed our overall event production providing a smooth process for the user and the attendees. Cons I think the one improvement I would suggest is having the option to text attendees through the peer to peer software similar to the mobile bidding software. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing OneCause We needed more than just ticket sales software. The mobile bidding software was just what we were looking for and then an added bonus to only use the software for ticketing for our smaller events. Review Source Response from OneCause (formerly BidPal) June 29, 2022 Thank you so much for the feedback, Brandi. We love seeing the impact that our products have on our customer's fundraising experience. So grateful to partner with your cause. KS Kyanna S. Director of Development Health, Wellness and Fitness Used the software for: 1-2 years ### "Older Adult Friendly" July 9, 2024 5.0 Pros I work For an adult daycare center and we use this platform for our yearly auction and all the caregivers love it. It’s very user friendly for them. Cons Setting up is a bit difficult and the price for a small non profit is a little steep. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your review! We’re happy to hear that OneCause has been user-friendly for your caregivers and successful for your yearly auction. We appreciate your feedback on the setup process and cost, and we’ll continue working to improve the experience for small nonprofits like yours. RW Rachel W. Museum Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "One Cause Great For NonProfit Fundraising" August 3, 2023 5.0 Overall it was a very positive experience! I loved how helpful the customer service/support staff were throughout the entire process. I would reccomend this product to other nonprofits looking fo ra software for fundraising and silent auctions. Pros I liked that the software was pretty user-friendly for the most part. It was nice how many different avenues they had to learn more about the software that you had purchased (OneCause University, shorter demo videos, help pages). I also loved the customer service. Any time I had a question, it was answered quickly and completely. We utilized BidPal the most for our Silent Auction fundraiser. It was very easy to understand, input items, add pictures, and price the items. The people at our event loved it once they got logged in and talked about how nice it was to know when you've been outbid, etc. Cons I didn't love the amount of emails they sent. There were probably 3-5 marketing emails a week. I'm sure there was a setting somewhere that I could've gone in and unsubscribed but it would be better if they didnt automatically send to you in the first place. The only other complaint that I had would be with the check-in/out app for Bid Pal. The SmartPay app was just not great. It was slow, didn't work very well, and logged us out after every customer we looked up. Review Source MH Maureen H. Development & Special Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause is wonderful!" May 30, 2023 5.0 We've used OneCause for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success. Pros The customer service sets OneCause apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software. Cons I can't think of any -- it's really a great platform. Review Source EM Elizabeth M. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very user friendly with great help desk response time. " March 14, 2023 5.0 Pros I have been thrilled with the customer service provided by OneCause. Anytime I have had a question, the person helping me via the chat feature was quick and had great answers. If they did not know the answer, they have always been wonderful about asking management for clarification. Love love love my customer success manager \[sensitive content hidden\]! Cons I would like to be able to tailor and tweak the reports a little more. We moved over from Greater Giving and while OneCause has been worlds easier to use, the reporting options are definitely subpar in comparison. Reason for choosing OneCause OneCause was a better value for the money. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving was always glitchy and would crash. Several years in a row our event registration was backed up bc the software kept crashing. Review Source JS Jamie S. VP of Development Non-Profit Organization Management Used the software for: 2+ years ### "User-friendly with pro-level workarounds" May 1, 2024 5.0 Very good experience with the software and will use again. Pros We can use graphics to make this website look very high-end, but we don't have to be super tech savvy. Cons The CRM side is clunky and take multiple steps to complete tasks. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your positive review! We're delighted to hear that you find our platform user-friendly and appreciate the ability to create a high-end look without needing advanced tech skills. We acknowledge your feedback about CRM integrations and are happy to share we have improvements and news coming soon! Overall, we're thrilled that you've had a good experience and plan to use OneCause again. Thank you for your continued partnership! KR Kimberly R. Director of Events Health, Wellness and Fitness Used the software for: 2+ years ### "Highly reccommend OneCause for non-profit fundraising needs! " March 14, 2023 5.0 Pros Simplifies the online donation process for all of our events. Ability to host virtual, in person and hybrid events through a seamless process. I love how user friendly it is. OneCause also has a great support team and system that is easy to navigate to find answers. Cons OneCause could have better integration with donor databases like Salesforce. Alternatives considered [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing OneCause Cost and it was more user friendly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.