--- title: "Thrive Inventory Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Thrive Inventory the right Inventory Control solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145337/Shopventory/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Thrive Inventory 4.8 (117) [View alternatives](https://www.capterra.com/p/145337/Shopventory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Thrive Inventory Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews SB Savita B OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “So far, so Good, Had lot all our inventory data in Square Cynthia from Thrive support made sure as soon as she came to know the situation, she made it a point to see it's resolved and she even logged in on a Saturday to check and update us that the scheduled task had completed.“ June 23, 2025 LC Larry C OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “I also don’t like having to open a locations tab for each product to make inventory changes.“ June 13, 2025 LB Lacey B E-Commerce and Inventory ManagementFarming, 11 - 50 employeesUsed the software for: 6-12 months. “It has helped us gain back control of our inventory so we can have more accurate information for ordering, accounting, and receiving“ June 19, 2025 JB Joe B Owner MGRHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “sensitive content hidden\] just happened to see my cry for help but in most cases I may not have had anyone to help.“ June 21, 2025 IP Ignacio P Operations ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It manages our inventory and allows us to dig deeper in our reports for analytics.“ June 17, 2025 BS Bryan S OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Cost increase, I wish the plans were less expensive.“ December 3, 2024 JB Joe B Owner MGRHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “She helped get everything going and took the time to make a video incase she had to go before we where up and running. But we where fortunate that we did not have to do a complete upload of inventory.“ June 21, 2025 LC Lauren C ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Some reporting could be better but really no cons for me.“ June 10, 2025 ## Showing most helpful reviews Showing 1-25 of 117 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: 1-3 years ### "Value for Money" January 6, 2026 5.0 I HAVE NO COMPLAINTS!!! Choosing Thrive by Shopventory has been one of the best decisions we have made. A FIVE star review thus far. Pros This is an amazing help to our little mom and pop store. I love all of the features although I am still in the midst of learning. It is such a great way of tracking your inventory and ensuring that your count is correct. I love how you can reconcile items with ease. It certainly is worth the cost. The team is awesome when you run into an issue. Cons I wish I could afford all of the features that they have to offer. I tried the AI for purchasing orders but we had too many variables from vendor to vendor. It is great if all of your vendors are similar but in our case it was hard to determine invoice discounts and other items. Love the feature but not a good fix for us. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing Thrive Inventory The trail showed me it was a great fit for our small mom and pop store. Review Source General Manager Used the software for: Less than 1 year ### "Thrive x Sodexo Live! " November 20, 2025 5.0 10/10--highly recommend! From the onboarding call with \[sensitive content hidden\] to the sessions I have had with \[sensitive content hidden\] to the help Ive gotten from people like \[sensitive content hidden\] on the chat--its all been incredible. Special shout out to \[sensitive content hidden\] who has been our account rep. He has always made himself available to assist. Its been a pleasure working with the Thrive team. Pros Multi location for inventory management and its connection to POS system is awesome. Cant say enough good things about the customer service and account management teams as well Cons Truly cant think about a whole lot. The system runs great. If I am picky and to fill the minimum text for this box, I would say only being able to run one to two integrations at a time is my least favorite thing. Review Source Web Developer Used the software for: Less than 1 year ### "Simple yet great!" December 20, 2021 4.0 My overall experience with the software was great, and cannot really fault it. My business used this software for around 12 months while the company sold merchandise. Pros I like that its pretty straight forward and self explanatory. It doesn't take someone with a lot of previous inventory knowledge to pick up and start using this software from day one. Cons It doesn't have all the features that some alternatives softwares have. Alternatives considered [FF Inventory](https://www.capterra.com/p/251105/FF-Inventory/) Review Source Response from Shopventory March 3, 2023 Thank you for leaving us this review! We try to make our program easy to use, even for a beginner! Have a great day. FINANCE DIRECTOR Used the software for: Less than 1 year ### "Thrive by Shopventory helps me keep track of inventory and sales easily." January 3, 2024 3.0 Pros Simple to manage inventory, great sales tracking tools. Cons Customer support needs improvement, occasional glitches in software. Review Source Response from Shopventory January 16, 2024 Thank you for your review. We're pleased you find inventory management and sales tracking with Thrive helpful. We acknowledge your feedback on improving customer support and addressing software glitches. We're committed to enhancing your experience with ongoing improvements. Your feedback is greatly valued! Manager Used the software for: 1-3 years ### "Best Customer Service I've Experienced" July 14, 2025 5.0 Overall it's been incredibly positive. I've learned enough playing with it to keep myself busy but anytime I have a question, the AI is actually helpful and the Humans are a delight. Pros The customer service is outstanding. Being a frequent issue creator means I get to talk to them a lot! The chat is so quick and so easy, sometimes I pop in just to say "Hi!" Cons It's not tailored to books sales and doesn't handle card processing. If it were tied to Ingram reporting and databases, it would be a game changer for us. Thrive would become our permanent inventory solution instead of a temporary one. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Booklog license renewal was prohibitively expensive. Then I got caught in a scam card processing lease through Clover. Clover inventory management is trash. Thankfully they offer Thrive through 3rd party subscription plan and Thrive has been refreshing to use since using Clover. Review Source President Used the software for: 3-5 years ### "The only Inventory sytem you need!" June 26, 2025 5.0 Overall, it's been great. I've been a long time customer (9 years now), and they've always answered all my questions and been so helpful navigating through any points of confusion I may have had. Pros I love the reorder process for all my po's. I used to spend hours getting them all sent out, and now with their automatic reorder points and par levels, I can have all po's sent off to my vendors in 30 mins or less! Cons I didn't like the multiple steps required to make a case of something. For example, if i sell a 12 pack case of energy drinks, to get those to properly deduct the right case qtys as single cans are sold, it requires quite a few steps and sometimes confusing math. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reasons for choosing Thrive Inventory It seemed simpler, and was much less expensive. Review Source Owner Used the software for: 3-5 years ### "Thrive Support is amazing" June 24, 2025 5.0 So far, so Good, Had lot all our inventory data in Square Cynthia from Thrive support made sure as soon as she came to know the situation, she made it a point to see it's resolved and she even logged in on a Saturday to check and update us that the scheduled task had completed. Pros The overall inventory management system features and support. Integrates with Square, WooCommerce & Shopify. Cons All good features are at a higher price slab. If a product has more variants, it becomes very slow to update. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[SKULabs](https://www.capterra.com/p/148441/SKULabs/) Reasons for choosing Thrive Inventory Pricing & feature comparison found Thrive to be more affordable Review Source eCommerce Manager Used the software for: 3-5 years ### "Thrive! It's an Inventory Management System....Don't Get Too Excited!" June 20, 2025 4.0 Overall, I'm happy with Thrive. We get the data and reporting we want and we only occasionally have problems that can't be fixed immediately. Pros Thrive has prompt, friendly customer support! I'm usually able to resolve occasional problems right away. Cons Sometimes our products don't load in our catalog, which can be hard for work. But usually, a quick refresh or a browser restart helps. Switched from We couldn't track online inventory when we need to pivot to online sales during COVID. Review Source Owner Used the software for: 1-3 years ### "My experience with chat" June 17, 2025 5.0 \[sensitive content hidden\] was great, she explained what I was doing incorrectly in just a few minutes and asked me if I needed more help with anything Pros prompt, access to associate... the bot transferred me right away when it didn't have the ability to help me Cons the Bot, just because the whole world is going to this method. I wish that inventory metrics was an easier thing, every Switched from [talech](https://www.capterra.com/p/155256/talech/) i didn't like it's size of tags and type of tags it was capable of printing Review Source owner Used the software for: 1-3 years ### "Thrive is the best" June 24, 2025 5.0 They have great customer service everytime I've had an issue the last 3 years they have been great in assisting me. Pros They are the best inventory app out there! clover recently raised prices and i cancelled thrive to give other apps a try 3 weeks later and I'm back with thrive Cons I wish the second integration was part of the $59 dollar plan I don't need all the features of the standard plan. all I need is to sync with clover and my shopify store. Reasons for choosing Thrive Inventory none of the others apps offered what shopventory offered. Review Source Owner Used the software for: 3-5 years ### "I wish all of my business partners were as competent as Thrive" June 16, 2025 5.0 I have had nothing but exceptional service from Thrive, every member of the team has been exceptionally helpful. Whenever I reach out for help I get a quick response and my concerns are always addressed. Pros The support team was magnificently quick to respond to my inquiry and worked in a kind and professional manner. Cons Sometimes when I have multiple instances of Thrive open I create inventory discrepancies that I don't intend to make. But that's on me, that's not on Thrive. Review Source Manager Used the software for: Less than 1 year ### "Amazed every time I learn something new" January 4, 2023 5.0 Pros you just changed my world... next thing I will be learning is bundles... after years of working with clover and getting no help. we can finally sell things correctly. we have been taking a loss on by the pound sales for years by rounding down in the customers favor because we couldn't sell units correctly Cons There are still a couple of bugs with clover. And some missing integrations I don't see attributes anywhere but I may be wrong Switched from [SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/) Needed More inventory control and options to integrate with the website better Alternatives considered [SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/) Review Source Response from Shopventory March 3, 2023 Hello! Thanks for your time leaving this review. Great to hear you were able to figure out the correct pricing structure for your products. Bundles should help even more! If you come up with any feature requests please reach out. We'd love to hear them! Store Manager Used the software for: I used a free trial ### "Godsend!" January 21, 2020 5.0 When we signed up for the Clover POS it was under the guise of being an all-in-one for our business. That has proven to NOT be the case. Shopventory has seamlessly filled in the gaps Clover has. The bundling of products and superb inventory management/tracking. If you're finding that you aren't getting enough data, can't do what you need to do to track your stock, or other basic business functions, chances are Shopventory can help. We're halfway through the trial period and there are no questions that have been left unanswered, no system issues they haven't been able to help with, their customer service is ABOVE AND BEYOND anything I could have imagined. I wish I could give more than 5 stars, they deserve the sky. We will 100% be purchasing a subscription and will not consider it to be wasted money at all. They truly are the best companion for this Clover setup. Many mahalos! Pros The ease of use, customer service support and response rate and quality. Cons If there were an option to calculate the freight and taxes into our purchase order item costs it would be perfect. But that's a minute issue we are already familiar with dealing with. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing Thrive Inventory Clover had a lack of stock keeping functions, bundling options, Vendor management, purchase order integrations, refunded items return to inventory etc. Basic business functions were left un-managed through the Clover system and Shopventory picked up and took off with functionality easier than I could have asked for. Review Source Response from Shopventory January 21, 2020 Rachel, you're too kind! We're so pleased to be able to share the tools businesses need to run well, and it's a joy to hear about them in action. Keep the suggestions coming. We look forward to working with you this year! Owner Used the software for: 1-3 years ### "Thrive if only you had POS Equipment you would rule the world" July 7, 2025 5.0 I have for some time use the same girl to help me. Thought that might be an anomaly but after chatting with a different girl realize that you guys are incredible. Arguably the best customer service in the industry. Pros That it is a person and not a pre-programmed bot. Having the ability to speak or chat with someone is incredibly comforting. Cons There are no cons. As long as you have a real human working out our problems as retailers or customers. We are good. Review Source Wine Store Owner Used the software for: 3-5 years ### "Great customer service" June 17, 2025 5.0 The folks at Thrive (Shopventory) are always quick to respond and get to the bottom of every issue and problem that is presented to them. Pros Prompt responses. Working to solve every problem. Making certain great customer service is provided. Cons Not a huge con, but not being able to call a customer service representative and having to rely on chat messages would be the only con. Review Source E-Commerce and Inventory Management Used the software for: Less than 1 year ### "Gaining Control!" June 20, 2025 5.0 It has helped us gain back control of our inventory so we can have more accurate information for ordering, accounting, and receiving Pros It helps manage inventory and provides detailed reports. We can see more information and records about products. Cons When making a report, we can't quite filter the way we would like to. When doing a transfer, we cant override numbers. Review Source Accounts Manager Used the software for: Less than 1 year ### "The BEST Inventory Management I Found" December 26, 2024 5.0 The product does exactly as they say. It's very easy to manage inventory. Whenever I run into a snag, their online chat is extremely helpful and has always solved my problems. Pros Their customer service is AWESOME! They always help with whatever I need and quickly! Cons Nothing. The only thing I would problem not like is the cost, but I have to say it is worth it. Review Source Response from Shopventory January 24, 2025 Thank you for such a glowing review! We're so happy to hear that our customer service has been awesome and that Thrive is making inventory management easier for you. We appreciate your honesty about the cost and are thrilled to know you feel it's worth it. We're always here to help whenever you hit a snag! Owner Used the software for: 1-3 years ### "Shopventory Review" June 19, 2023 4.0 It has been fantastic. Has helped us take oru business to the next level. Pros The customer service I think is the best feature. They are pretty responsive and pretty friendly. Cons I wish there was a bit more options/features for bulk import/export and updates. If you have a lot of products, those options are the best. Also, wish the woocommerce integration was a bit better with more dynamic controls. Switched from Creating/Recieving POs and more inventory managment features and ability to sync etc. Reasons for choosing Thrive Inventory I don't remember. It was a long time ago. Most likely it was multi-location and create/recieve POs. Review Source Response from Shopventory June 23, 2023 Hello and thank you for leaving this great review of Thrive by Shopventory! We're working on new improvements to bulk import/export. Make sure to keep an eye on our feature update log! It's great knowing you've been utilizing Thrive for creating and receiving POs. We hope you're using the barcode scanning functionality as well! Director, HR & Operations Used the software for: 1-3 years ### "Ease of use and helpful staff" June 21, 2023 4.0 We also appreciate the ease of the chat function when we need help and assistance with any problems. the knowledgeable staff has helped on multiple occasions - not only during the on boarding process. Just the thought of knowing that we don't have to manually track our inventory manually anymore is a relief! We had been doing that for a few years, then as our inventory increased it got more difficult. Knowing that Shopventory is working behind the scenes has been a load off of my mind and our Finance department as well! Pros The ease of use for inventory management and tracking. Also integrations with 3rd party programs so we don't have to manually track our inventory anymore has been a HUGE relief! Cons It would be helpful if there was an option on the Dashboard to view sales and inventory changes for longer than just a month. And to have it set that way, not to retract to the defaults of to the current day. Review Source Response from Shopventory June 23, 2023 Thanks for your review! We're going to be working on some big changes to the dashboard in the coming months. Keep an eye out! Don't forget to check out our integrations beyond Square/Shopify/Clover/BigCommerce/Woo! We also integrate with Meta Shops and Google Shopping! Owner Used the software for: 3-5 years ### "Review for Spirits of Timbercreek" June 12, 2023 5.0 Overall I'm glad I have it, it makes work easier! Pros As a retail Wine and Spirit store it is very User friendly. if I have any issues, which I rarely do, the technical support responds quickly with the answers to my questions. Cons Inventory management is what I use it for primarily. When running Dead Inventory reports, it seems to take a long time to generate. Review Source Response from Shopventory June 13, 2023 Thanks a ton for this great review! Our customer support is wonderful. Glad to hear you utilize them to the fullest! We're always working on speed optimizations. Have you tried using our saved reports feature? That can definitely help out! Thanks for being a customer of Thrive by Shopventory! Owner Used the software for: Less than 1 year ### "Pretty Good Product with Great Customer Service" June 25, 2018 4.0 Pros I needed something to help me track my inventory better that also integrated with my Square POS and Shopventory did the trick. It was kind of difficult to set up but the customer support was amazing and they helped me every step of the way. I probably took at least 2+ hours of their time just to help me set up a free trial account. The main reason I signed up for it was to get functionality that wasn't present in square such as setting COGS. Overall I am happy but hope to see some feature improvements in the future. Cons A few drawbacks which make Shopventory difficult to use: No mobile app. This is a pretty painful pill to swallow to be honest. As a small business owner, often times I can only go shopping for ingredients when I have some spare time. Having the ability to check stock levels in real on my phone while i'm shopping would be a huge win. Currently, I try to login to their website on my phone but it isn't even mobile friendly which can be quite frustrating at times. After speaking with support it's also clear this isn't even on the horizon. Upsell quickbooks integration: Not a huge fan of paid SaaS products that lock out features for an additional fee. Quickbooks integration will cost you an extra, which DOUBLES the price of the product. If it's already been developed, why not just include it into the subscription? There's nothing I hate more than feeling like I'm being nickel and dimed. Overall I will continue to use this product as I have already set it up, but it's likely I will look for something in the future that has a mobile app as that functionality is just too important for me at the moment. Review Source Response from Shopventory May 31, 2019 Hi Mark, thanks for the review! We're glad you have been able to use Shopventory to understand the true profitability of your products. It makes us happy to hear that! Shopventory has two free mobile apps that you're welcome to download: The first is our Dashboard App ( https://help.shopventory.com/reporting/dashboard-mobile-app ) which gives you a pulse on your business health at all times. The second is our Barcode Scanning App ( https://help.shopventory.com/skus-and-barcode-scanning/barcode-scanner-mobile-app ) which you can use to scan the barcode on any item to see current stock levels on the go. Regarding the QuickBooks integration - we do have it included for free in our Professional package if you'd like to do that instead! You'll also get intelligent forecasting reports, 10 unique user permissions, and access to the current beta features. As always, we're here to help and we're glad to have you as a customer! President Used the software for: 3-5 years ### "Shopventory & Clover - A great combination!" October 17, 2019 5.0 Shopventory has allowed us to stock more of what sells well, less of what doesn't, and not reorder dead product. Overall we have increased sales and decreased inventory. With several time consuming tasks now automated we are spending less on payroll maintaining the inventory. Pros Shopventory was good when it came out, and keeps getting better. They are always adding new features and reports without having to upgrade. In the beginning I was concerned that an "App" would not be able to handle our inventory in real time. After several years I can say that it easily handles thousands of titles of sheet music, and emails me daily titles needing to be reordered. We have since moved all the inventory from QuickBooks to Shopventory. Noteworthy today - they have GREAT customer service! Cons There really are no Cons! It works, and it's uptime is very close to 100%. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Seamless integration with Clover Review Source Response from Shopventory December 5, 2019 Hi Jay, thanks so much for the review! It's awesome to hear how Shopventory is helping your business with so many daily details that add up over the long haul. That's exactly what we want to see! Thanks for sticking with us for over four years now, we're looking forward to the next four! Sales Director Used the software for: 3-5 years ### "Dedicated Support Team" September 11, 2023 5.0 Very positive so far with support. Pros I liked that I could reach out to someone in chat and get instant answers to the questions I had. \[sensitive content hidden\] was a saint because I needed help, fast. Cons Not at this time. Sometimes the support articles are a little overwhelming. Review Source Response from Shopventory January 16, 2024 Thank you for your review! We're glad to hear that our chat feature provided you with instant answers and that you found our team to be exceptionally helpful. We understand your point about the support articles sometimes being overwhelming; we'll look into making them more user-friendly. It's great to hear that your experience with our support has been very positive. We appreciate your feedback and are here to assist you further if needed! Accounting/Inventory Specialist Used the software for: Less than 1 year ### "Using Thrive for inventory management" June 28, 2023 5.0 It is very useful Pros I like being able to bulk upload new products and being able to modify existing products at once. It saves a lot of time! Cons Words have to be spelled out exactly in order to find them in the system. Also, the inventory doesn't sync with Clover automatically. Sometimes it takes a while. Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing Thrive Inventory Recommended from Clover representative. Review Source Response from Shopventory June 29, 2023 Hi Sheri! Thanks for leaving this great feedback. It's awesome to hear you already love our bulk upload feature. We have even more improvements coming out soon! We're working on several sync speed improvements right now. They should definitely help your sync speed with Clover! Owner Used the software for: 3-5 years ### "My Review" June 16, 2023 4.0 Pros Ease of use, reliable. Connects to Shopify Website. Simple & easy to use software. Blends seamlessly with Clover Cons I feel like the process for doing inventory could be a little better/more streamlined Review Source Response from Shopventory June 23, 2023 Thank you for your review! Nice to hear you're using Thrive to easily connect Clover and Shopify. Please share your thoughts on how we can help you do inventory faster. We want to hear them! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.