Mitchell 1

Manager SE

3.5 / 5 13 reviews

Who Uses This Software?

Mitchell 1 estimating and mechanical repair products are used by a majority of U.S. repair facilities and many automotive aftermarket companies.


Average Ratings

13 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Mitchell 1
  • www.mitchell1.com

About Manager SE

Manager SE helps you manage all aspects of your shop from front to back more efficiently. This complete shop management solution takes an integrated approach to automotive shop productivity to help you increase car count and revenue per repair order, improve communications within the shop, project a more professional image, and boost profitability. Measure and manage your business with over 200 integrated reports.


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Manager SE Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Manager SE Reviews Recently Reviewed!

Great Management Program, User Friendly

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system connects with part suppliers, and you can transfer parts and prices from part website, right into work order.

Cons: The wiring diagrams are somewhat difficult to find when searching and often confusing to locate. Sometimes it freezes. The new update, with calendar is not my favorite either.

Use daily, best program and user friendly

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, quality features, and friendly customer service when needed. We also use the bolt on package along with it

The most useful and professional system on the market.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with Snap On diagnostics software, color coded wiring diagrams and factory information.

Cons: There really is not a whole lot to be unhappy with here. The cost is on the higher end, but that can be recouped through proper utilization of the diagnostic info and labor estimating.

Management Software

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Parts ordering and accounting

Cons: Wiring diagrams could be easier to find

Overall: My business has used Mitchell On Demand for over 7 years, and it has changed the way we do business dramatically. Work Orders are easy to read, software is efficient, customer service always helpful.

Happy Mitchell Customer for Over 20 Years

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The database of vehicles and parts list from the dealers is comprehensive and my go to guide for parts pricing. I am able to customize my software to best fit my company's needs. I also greatly appreciate the technical support provided to me by the Mitchell team.

Cons: There is nothing I do not like about this software, new features are constantly introduced and old features are rapidly enhanced. I LOVE MITCHELL!

Overall: I have owned my auto repair shop for over 30 years. 10 years into owning the business, I was introduced to the Mitchell software. Mitchell has been there for me every step of the way and I have been able to build and maintain a solid database of loyal customers. The Mitchell software is worth every penny I have spent, and I believe my shop would not run as smoothly without it. I would highly recommend Mitchell software to any and all automotive repair shops.

Recommendations to other buyers: I would recommend Mitchell to any one and every one in the automotive industry.

I was told it was like Identifix it's not!

Mar 21, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing on the OnDemand program

Cons: Misrepresented

Overall: I will still use the Manager side but the Teamworks On demand is a joke. I was told it operated much like Identifix to find actual repairs but they have a lot of graphics that take you nowhere.
I got locked into a year contract that they will not change so I have been stuck with it for 9 months now and still after repeated tries get nothing out of it. I have had Mitchell since 2001 now and am very satisfied with the manager side of this. Make sure you check it out in detail first

Adequate shop management system

Feb 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the estimating features

Cons: Poorly thought out layout and process, lots and lots of duplicated entries needed, even for simple procedures

Overall: We have recently started using this product (November 2015) and we are still waiting for the initial training we were promised. We are having to learn the system as things come up.

customer service is bad

Jan 17, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: customer service is bad I have been with Mitchell 1 for 9 years for some reason they said payment didn't go in but all other months it did mad it were I could not use the system call and the guy I talked to was very rude when someone has been with a customer this long you would think they would want you as a customer don't use Mitchell 1

Vendor Response

by Mitchell 1 on January 17, 2017

Customers copy of Manager SE expired back in June 2016, it was cancelled for non-payment. Called support today, was transferred to collections. Collections provided a 10 day temp activation until his payment was processed.

REPS. TWISTING WORDS AROUND

Sep 02, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: My experience with Mitchel manager SE was fair while I was a customer. It was when I called to cancel my service that things got twisted around. It took several calls over a month to get the service cancelled. When I thought it was canceled and he was going to make follow up call (why I dont know) three weeks later I said ok. Come to find out he took that as keeping me signed up for service thru that month. If you want to cancel I would send a certified letter to them so there is no misunderstanding.

Not happy at all, horrible system, and even worse customer service

Jul 13, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The wiring diagrams

Cons: Half the time it wouldn't pull up parts I needed, some of the labor times were WAAAAAY off. It took way too many clicks to pull up a customer's vehicle when doing an estimate. We never used the billing software as quick books worked much better.

Overall: I have used several different shop management and estimation programs over the years. I was pretty much strong armed and annoyed into trying Mitchell1 a traveling salesman type guy kept hounding me on the phone and came by our shop. I was using ProDemand which wasn't any better. We gave Mitchell1 a shot mainly to get the annoying vacuum cleaner salesman to leave us alone. It took a long time to figure out how to use the system, I am a diesel mechanic not a software designer. Once I did figure out how to look up a truck, it took forever. Too many fields to select to get the customer's truck to come up. We only had use for about half of what we were paying for.

Recommendations to other buyers: Don't waste your money on it, there are much better programs out there. The folks in accounting at Mitchell1 can't even figure out how to run a credit card without calling our shop and being very rude and unprofessional. Especially the fella that called our shop every single month because he was entering the wrong billing zip code and he decided to talk smack to my boss. We have canceled our service and we will never use mitchell1 again.

Several Steps Back in the Name of Progress

May 13, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have had Mitchell Manager for last 12 years and have loved it. I have switched over to SE and am now looking to find another alternative. The program itself has improved for sure but the schedule is almost impossible to use for us (it has been 4 months) It has added a lot of bells and whistles that may work better in a larger shop and would be awesome for a medical professional or lawyer (it seems to have copied there style software). The old program I knew what I had schedule at a glance and what was done. The new program is set up to utilize what you are doing at that exact moment. It is set up to schedule time of the day. I feel there are very few small shops that know that this" job" will take from 8:30 to 9:45 and the next job will start at 10. As I said it is what a doctor would utilize with blocks for each time of the day. It is even to the extent that if you slide the customer past the last slot you have set up in your program (for us 5:30) they disappear. I can not say enough how much time this has added to our day working around the schedule and trying to determine what is done and not done. I have gotten to the point that I put notes by the person otherwise you have to click on each individual to see their status. So when you have 20 people on the schedule this is time consuming. I just feel like they spent their R&D money on the program and used a different industries schedule program

ShopKey/M1

Mar 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used ShopKey for 12 years now. When I purchased an existing shop the owner had recently purchased the software. Over the years I have demoed a few other programs but none of them seemed to offer enough over SK/M1 to make me make a switch. I think the software holds its own against its competition. I will say that it is just a little pricey when you add all of the available add ons.

Mitchell One Manager SE

Sep 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this product for 15 years and honestly it just seems to get better. I really like how easy it is to work with if you can click on next or click on a tab you can get a invoice done. I like having all my customer history right at my finger tips, no longer looking through tons of paper work tying to find out when we repaired their brakes or when they bought their battery. I highly recommend this product.