Mitchell 1

Manager SE

4 / 5 22 reviews

Who Uses This Software?

Mitchell 1 estimating and mechanical repair products are used by a majority of U.S. repair facilities and many automotive aftermarket companies.


Average Ratings

22 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Mitchell 1
  • www.mitchell1.com

About Manager SE

Manager SE helps you manage all aspects of your shop from front to back more efficiently. This complete shop management solution takes an integrated approach to automotive shop productivity to help you increase car count and revenue per repair order, improve communications within the shop, project a more professional image, and boost profitability. Measure and manage your business with over 200 integrated reports.


Spotlight_media_placeholder

Manager SE Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Manager SE Reviews Recently Reviewed!


Not happy at all, horrible system, and even worse customer service

Jul 13, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The wiring diagrams

Cons: Half the time it wouldn't pull up parts I needed, some of the labor times were WAAAAAY off. It took way too many clicks to pull up a customer's vehicle when doing an estimate. We never used the billing software as quick books worked much better.

Overall: I have used several different shop management and estimation programs over the years. I was pretty much strong armed and annoyed into trying Mitchell1 a traveling salesman type guy kept hounding me on the phone and came by our shop. I was using ProDemand which wasn't any better. We gave Mitchell1 a shot mainly to get the annoying vacuum cleaner salesman to leave us alone. It took a long time to figure out how to use the system, I am a diesel mechanic not a software designer. Once I did figure out how to look up a truck, it took forever. Too many fields to select to get the customer's truck to come up. We only had use for about half of what we were paying for.

Recommendations to other buyers: Don't waste your money on it, there are much better programs out there. The folks in accounting at Mitchell1 can't even figure out how to run a credit card without calling our shop and being very rude and unprofessional. Especially the fella that called our shop every single month because he was entering the wrong billing zip code and he decided to talk smack to my boss. We have canceled our service and we will never use mitchell1 again.

Happy Mitchell Customer for Over 20 Years

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The database of vehicles and parts list from the dealers is comprehensive and my go to guide for parts pricing. I am able to customize my software to best fit my company's needs. I also greatly appreciate the technical support provided to me by the Mitchell team.

Cons: There is nothing I do not like about this software, new features are constantly introduced and old features are rapidly enhanced. I LOVE MITCHELL!

Overall: I have owned my auto repair shop for over 30 years. 10 years into owning the business, I was introduced to the Mitchell software. Mitchell has been there for me every step of the way and I have been able to build and maintain a solid database of loyal customers. The Mitchell software is worth every penny I have spent, and I believe my shop would not run as smoothly without it. I would highly recommend Mitchell software to any and all automotive repair shops.

Recommendations to other buyers: I would recommend Mitchell to any one and every one in the automotive industry.

product is decent. but the contracts are never clear and company is very money hungry

Jul 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: easy to use. software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price. Once I get out of this 2 year contract Mitchell scammed me into I will be switching.

Cons: Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT. so now when my 2 year is up I will be dropping Mitchell completely.

Overall: easy to use

Capterra-loader

We have used this program for over 8 years, would not switch for anything.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that we can have our inventory, sales, labor rates, and estimates all in one place. The work orders and invoices are very easy to make and super user friendly.

Cons: The only thing that is not great, is finding wiring diagrams. It is very tricky to find specific diagrams, and your search terms have to be perfect to find them.

Overall: We love tracking the growth of our business, and pricing parts and labor with this. It has helped us to be more efficient.

customer service is bad

Jan 17, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: customer service is bad I have been with Mitchell 1 for 9 years for some reason they said payment didn't go in but all other months it did mad it were I could not use the system call and the guy I talked to was very rude when someone has been with a customer this long you would think they would want you as a customer don't use Mitchell 1

Vendor Response

by Mitchell 1 on January 17, 2017

Customers copy of Manager SE expired back in June 2016, it was cancelled for non-payment. Called support today, was transferred to collections. Collections provided a 10 day temp activation until his payment was processed.

Capterra-loader

EXCELLENT PRODUCT, GREAT CUSTOMER SERVICE

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I'VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.

Cons: SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAIR.

Great Management Program, User Friendly

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system connects with part suppliers, and you can transfer parts and prices from part website, right into work order.

Cons: The wiring diagrams are somewhat difficult to find when searching and often confusing to locate. Sometimes it freezes. The new update, with calendar is not my favorite either.

The most useful and professional system on the market.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the integration with Snap On diagnostics software, color coded wiring diagrams and factory information.

Cons: There really is not a whole lot to be unhappy with here. The cost is on the higher end, but that can be recouped through proper utilization of the diagnostic info and labor estimating.

We have used this program since 2010, and would never think about changing it.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Creating invoices is so simple, you can link suppliers, transfer labor time, and transfer parts right into the invoice.

Cons: Searching for repair information is tricky, you have to know the system to find right diagrams. Customer service also always has a long wait.

Several Steps Back in the Name of Progress

May 13, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have had Mitchell Manager for last 12 years and have loved it. I have switched over to SE and am now looking to find another alternative. The program itself has improved for sure but the schedule is almost impossible to use for us (it has been 4 months) It has added a lot of bells and whistles that may work better in a larger shop and would be awesome for a medical professional or lawyer (it seems to have copied there style software). The old program I knew what I had schedule at a glance and what was done. The new program is set up to utilize what you are doing at that exact moment. It is set up to schedule time of the day. I feel there are very few small shops that know that this" job" will take from 8:30 to 9:45 and the next job will start at 10. As I said it is what a doctor would utilize with blocks for each time of the day. It is even to the extent that if you slide the customer past the last slot you have set up in your program (for us 5:30) they disappear. I can not say enough how much time this has added to our day working around the schedule and trying to determine what is done and not done. I have gotten to the point that I put notes by the person otherwise you have to click on each individual to see their status. So when you have 20 people on the schedule this is time consuming. I just feel like they spent their R&D money on the program and used a different industries schedule program

another must in any small or large automotive facility

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: love the search feature that makes it easy to type in a fault code and then find the diagnostic path to repair iT

Cons: dont like the estimating feature as it can be confusing for new employees that will require a bit more traininG

Management Software

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Parts ordering and accounting

Cons: Wiring diagrams could be easier to find

Overall: My business has used Mitchell On Demand for over 7 years, and it has changed the way we do business dramatically. Work Orders are easy to read, software is efficient, customer service always helpful.

Helpful, overall easy to navigate software

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The VIN and plate identification addition makes searching vehicles faster and more convenient. This program aids in quick and general vehicle references.

Cons: The specifications are contradictive, as general specifications may not match the procedural specifications. Newer vehicles may lack information.

Use daily, best program and user friendly

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, quality features, and friendly customer service when needed. We also use the bolt on package along with it

I was told it was like Identifix it's not!

Mar 21, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing on the OnDemand program

Cons: Misrepresented

Overall: I will still use the Manager side but the Teamworks On demand is a joke. I was told it operated much like Identifix to find actual repairs but they have a lot of graphics that take you nowhere.
I got locked into a year contract that they will not change so I have been stuck with it for 9 months now and still after repeated tries get nothing out of it. I have had Mitchell since 2001 now and am very satisfied with the manager side of this. Make sure you check it out in detail first

This software is easy to use, fast, and keeps everything in one place.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software would hold all customer information including name, address, phone, email, and vehicle information.

Cons: The customer service was not always the best. It was sometimes easier to just learn by trial and error.

Easy to use and saved us a lot of time

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: This shop management software was very helpful when it came to factory information and parts list. It was nice that all of our data was backed up. I was recommended to try out this software from a relative and we were mostly happy with it for the 2 years we used it.

Cons: Our shop used this before we switched to another platform. Some of the diagrams were hard to find but with our shop working on similar vehicles everyday, our technician got used to it.

Buyer Beware! Signed up for free trial. Decided I didn't want it. Still billed.

Jan 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It was very expensive for what they offer. I signed up for the free trial. I decided I didn't want it. They continued to bill me to my credit card. I stopped the billing to my credit card. Now they call me every few days from an attorneys office threatening to sue for the full 3 year contract. I never should have agreed to sign up with the salesmen but I did to give it a try. It's now a huge regret. It was too expensive and didn't meet my needs. I was looking for a different type of solution that would allow me to track work my mobile techs completed on the road and be able to bill it back to customers.

Overall: None. Other than the headache of them threatening to sue me for it.

Adequate shop management system

Feb 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: the estimating features

Cons: Poorly thought out layout and process, lots and lots of duplicated entries needed, even for simple procedures

Overall: We have recently started using this product (November 2015) and we are still waiting for the initial training we were promised. We are having to learn the system as things come up.

Super easy to use

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I loved Mitchel, So easy to navigate through. Super user friendly. Makes it really easy to make invoices.

Cons: The only reason i dont use it any more is because we found another program that will allow us to order parts

Mitchell One Manager SE

Sep 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this product for 15 years and honestly it just seems to get better. I really like how easy it is to work with if you can click on next or click on a tab you can get a invoice done. I like having all my customer history right at my finger tips, no longer looking through tons of paper work tying to find out when we repaired their brakes or when they bought their battery. I highly recommend this product.

ShopKey/M1

Mar 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used ShopKey for 12 years now. When I purchased an existing shop the owner had recently purchased the software. Over the years I have demoed a few other programs but none of them seemed to offer enough over SK/M1 to make me make a switch. I think the software holds its own against its competition. I will say that it is just a little pricey when you add all of the available add ons.