# Manager SE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Manager SE the right Auto Repair solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145351/Manager-SE/reviews --- Manager SE 4.1 (78) [View alternatives](https://www.capterra.com/p/145351/Manager-SE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Manager SE Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews Christopher P OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “A management system, digital inspection, texting, repair information and a customer retention management tool for less than $500 per month I just can’t beat it and neither can anyone else.“ December 2, 2025 BY Brian Y Visa Consulting SpecialistLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “This learning curve is very steep to my administrative department and sometimes we have bugs and problems when attempting to integrate it with our accounting software.“ January 31, 2026 NE Nick E Service ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “They’re fantastic resources for repair breakdowns and schematics.“ November 15, 2025 BY Brian Y Visa Consulting SpecialistLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is not very expensive yet the interface seems a little bit outdated.“ January 31, 2026 Mike P Lead MechanicAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “I loved using M1 because of How well it is able to assist me with keeping track and organizing my customers.“ May 24, 2025 CF Caleb F OwnerAutomotive, Self-employedUsed the software for: More than 2 years. “I've left a message with the billing department manager several times now and still have not received a response.“ March 2, 2026 TH Tara H ManagerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Has email and text options which are great for reminding customers of appointments and service records.“ March 21, 2025 SL Sarvesh L Associate Software EngineerProgram Development, 51 - 200 employeesUsed the software for: I used a free trial. “Initially, getting used to all the features takes some time, and certain advanced options can be confusing without proper training or support.“ June 30, 2025 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher P. Owner Automotive Used the software for: 2+ years ### "Best system for the price. " December 2, 2025 5.0 It’s easy to install and get running within and hour which was awesome. The rep shows up in person and if I need to call I can even after hours. Pros This is the best value for the money I’ve spent. There isn’t anything out there at beats the price. A management system, digital inspection, texting, repair information and a customer retention management tool for less than $500 per month I just can’t beat it and neither can anyone else. Super easy to navigate. It’s secure, I use the dvi feature for mobile access and it works. Cons It’s kind of stuck on my computer. I use mobile manager to write new ROs in the parking lot but there are times I wish I could just pop open my phone and use it online and not be tied to a computer. Alternatives considered [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) Reason for choosing Manager SE Repair information was included with the purchase and my techs needed it. Switched from [Real-Time Labor Guide](https://www.capterra.com/p/118918/Real-Time-Labor-Guide/) Customer history and easier for my accountant to get all reports she needed because I linked my QuickBooks to it. Review Source Jameson C. CEO Telecommunications Used the software for: 1-2 years ### "Manager SE Review " August 21, 2025 5.0 Pros The standout features of Mitchell 1’s Manager SE shop management software include its ease of use and comprehensive functionality for auto repair shops. I found it secure and easy to access the information and repair status I needed in a timely manner. I never had any bugs or issues while using the system and found the customization additions came in handy. My shop found value for the money as it was more cost effective than other solutions. A mobile access app would be a nice addition. Cons Limited mobile access features. An app would make the system more versatile for technicians and shop owners to be able to access info on the phone vs lugging a laptop around. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) I changed dealerships to a location who had just implemented Mitchell 1. Review Source CF Caleb F. Owner Automotive Used the software for: 2+ years ### "Not Fun. You're on your own if you have a problem" March 2, 2026 1.0 The people that work for the company are ok the software when working is ok. But if you have an actual issue with anything you're going to be on your own Pros When the software isn't frozen it works ok. The labor guides where easy access even though they where often times wrong Cons Billing department is impossible to get a hold of. I wanted to ask about some issues I was seeing on statements and have been on hold for 2 hours. I spent 1.5 hours on hold Monday before I had to give up. 2 hours the next day. I've left a message with the billing department manager several times now and still have not received a response. At this point I want to cancel my services and cant because no one apparently has the ability to do anything to your account. Well unless you want to buy more services. They are all over taking your money but do nothing if you have a billing issue apparently. Review Source BY Brian Y. Visa Consulting Specialist Legal Services Used the software for: 2+ years ### "Maintaining our consulting fleet on the road." January 31, 2026 5.0 Time is money in our consulting firm. I use it to operate our transport logistics. It is not very expensive yet the interface seems a little bit outdated. Pros The mobile access amenities enable me to monitor the position of our company fleet vehicles when I am out on an appointment with clients so that no appointment is missed. Cons This learning curve is very steep to my administrative department and sometimes we have bugs and problems when attempting to integrate it with our accounting software. Review Source CR Camila R. Owner Automotive Used the software for: Less than 6 months ### "M1 added value and efficiency to my shop" October 30, 2025 5.0 Amazing experience so far, just recently switched so there is still plenty of features I am getting used to but I have my rep if I have any difficulties! Pros Mitchell1 has been a great addition to my shop. Switching to this system saved me money and it has so many amazing features. Your rep comes to you to teach you everything you need to know, you can keep an eye on all your repairs at the shop, you can use their ProDemand on the phone! It has improved our team efficiency at the shop Cons There isn't much to criticize here about M1. Maybe if I had to say something, I wish the design on the software itself was a bit better. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Saving me $$, certain features were lacking, customer service was slow Review Source JJ Justin J. Owner Automotive Used the software for: 2+ years ### "Great starter sfotware" May 23, 2025 4.0 Great for getting my repair shop started. Calander and scheduler where not very useful so I had other things set up for that. Updates really didn't have much in them. Pros The price is very reasonable for what you get. Very popular software and has everything you need to get started Cons Server based prevents shop owners from using off site. I own a small repair shop and have customers call me on my personal cell. I need to be able to use my software when I am out of the shop. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Manager SE Price was better for me just starting my repair shop. Review Source AP Andrew P. Owner Automotive Used the software for: 6-12 months ### "Need to adapt to change more. " April 20, 2025 4.0 Not bad. It did its job. Customer service always ready to help. However. Failure to change with the times has timeslotted it for the older gen. No mobile access, very excel spreadsheet layout and no plans to change. I switched to auto leap just so i could remotely work and observe from home and be able to order parts and fix issues any time. No complaint really as Mitchell did fit a need for me but using 3rd party fill ins to do inspections, capture Vins. Was laborious. Pros When i started out 10 years ago it was fine. Very few changes Cons It never changed. Outside of ancillary things. But overall never a mobile platform Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Time and money and benefit T the time. Years ago Mitchell was on point. Review Source AP Arvind P. Full-Stack Developer Information Technology and Services Used the software for: Less than 6 months ### "Reliable Shop Management, Just Needs a Modern Touch" June 14, 2025 5.0 Overall, my experience with Manager SE has been solid. It helps keep repair orders, customer info, and inventory organized in one place. While the interface could use some updates, it gets the job done and makes daily shop tasks much easier. Pros The best part about Manager SE is how easy it is to manage repair orders and customer history—everything’s organized, quick to access, and helps the shop run more smoothly Cons What I liked least about Manager SE is that the interface feels a bit outdated, and it can lag at times, especially with larger databases. Some features also take a while to learn Review Source NE Nick E. Service Manager Automotive Used the software for: 1-2 years ### "Amazing diagnostic reference" November 15, 2025 5.0 Overall we highly recommend Mitchell for their catalog of repair procedures and user interface. Searching by VIN is very useful when you’re in the middle of a job and need a key piece of information. Pros Our shop uses both the light and heavy duty applications daily. They’re fantastic resources for repair breakdowns and schematics. Easy to follow directions ensure that even younger techs can perform complicated repairs. Cons The only issues we have faced are the lack of support for some less than familiar truck makes and models, and not every brand lists standard repair times for accurate repair quoting. Review Source Mike P. Lead Mechanic Automotive Used the software for: Less than 6 months ### "One of the Best Programs I've used at my Shop!" May 24, 2025 5.0 It is great and I am still using their software now at AAR Auto Repair in Trenton New Jersey. It is a complete end to end service. Pros I loved using M1 because of How well it is able to assist me with keeping track and organizing my customers. Cons It took a little bit longer for me fully understand how to use everything that this software can really handle. Switched from [ARI](https://www.capterra.com/p/201737/ARI/) I Wanted a more complete program at my shop. Review Source AF Austin F. Engineering technician Automotive Used the software for: 2+ years ### "Helped me out" May 16, 2025 5.0 Overall once I figured it out I was fine. I’m not the best technologically but this was simple. Pros Very deep and good database of vehicles, great to track work tickets and previous work. Cons Had some trouble dealing with the support offered. Had to go to Internet forums for help. Review Source NG Nathan G. Owner Automotive Used the software for: 2+ years ### "Good But Outdated " November 26, 2024 4.0 Pros Manager SE is a well established company with lots of knowledge. Cons Manager SE was not moving with the times of modern technology Review Source DR DAVIN R. General Manager Automotive Used the software for: 2+ years ### "Manager SE is a good product Just needs some updating. " July 18, 2024 4.0 Pros Customer tracking was great, recommended work/revisions are easy to track. Cons No online way for Technicians to communicate recommended work with service advisors and parts. Mobile App is useless. Not cloud based Additional charge for every computer that needs access to it. cannot be accessed remotely. Review Source DS Dannon S. owner/manager Automotive Used the software for: 2+ years ### "Used it for years." July 1, 2022 5.0 Overall it's been fine. Pros Easy to use. Fairly flexible. Easy to read, etc. Been using it for years. Cons Really, REALLY want it to be online! I think if Manager wants to keep in the game they will need to step up more innovations. It's not as flexible as other products, which I will be looking at this year. There have been slowdowns recently, which have been frustrating! We have used Mitchell for years, but may move on if things don't change. Reason for choosing Manager SE Had it for years -- may be looking at others this year, however. Review Source VH Vincent H. Office Manager Automotive Used the software for: 2+ years ### "Not happy at all, horrible system, and even worse customer service" July 13, 2016 2.0 I have used several different shop management and estimation programs over the years. I was pretty much strong armed and annoyed into trying Mitchell1 a traveling salesman type guy kept hounding me on the phone and came by our shop. I was using ProDemand which wasn't any better. We gave Mitchell1 a shot mainly to get the annoying vacuum cleaner salesman to leave us alone. It took a long time to figure out how to use the system, I am a diesel mechanic not a software designer. Once I did figure out how to look up a truck, it took forever. Too many fields to select to get the customer's truck to come up. We only had use for about half of what we were paying for. Pros The wiring diagrams Cons Half the time it wouldn't pull up parts I needed, some of the labor times were WAAAAAY off. It took way too many clicks to pull up a customer's vehicle when doing an estimate. We never used the billing software as quick books worked much better. Review Source HS Hal S. Owner Automotive Used the software for: 2+ years ### "ECM Calibrations Manager SE Review" December 20, 2022 5.0 Pros Very easy to use, Transfering and ordering parts from the invoice Cons Price. And only being limited to connecting to the host computer Review Source LV LOUIS V. owner Automotive Used the software for: 1-2 years ### "product is decent. but the contracts are never clear and company is very money hungry" July 21, 2018 4.0 easy to use Pros easy to use. software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price. Once I get out of this 2 year contract Mitchell scammed me into I will be switching. Cons Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT. so now when my 2 year is up I will be dropping Mitchell completely. Review Source JD John D. Service Manager Automotive Used the software for: 2+ years ### "A little outdated" October 13, 2020 5.0 Pros Good part finder and labor times, good to have the recall info on the main screen. Cons Nowhere to put photos, or hide labor/parts cost to show quotes Review Source Response from Mitchell 1 October 21, 2020 Hi John - Thank you for your feedback! Wanted to let you know: 1) you can select an estimate template w/o part #s in Configurations - Reports & Printers. 2) photos & notes during ProSpect (optional) digital inspections are stored in the cloud; a link can be texted or emailed to your customers, Feel free to reach out to our Tech Support team with any questions: 888-724-6742. We also invite you to check out the Manager Forum as a great resource to learn tips & tricks and exchange ideas with fellow Manager SE users and Mitchell 1 product experts. You can click on the Forum icon in SE or find it here: https://managerforum.buymitchell1.net/ Thanks for using Mitchell 1! MH Mariam H. Owner Automotive Used the software for: 2+ years ### "Management Software" April 18, 2017 4.0 My business has used Mitchell On Demand for over 7 years, and it has changed the way we do business dramatically. Work Orders are easy to read, software is efficient, customer service always helpful. Pros Parts ordering and accounting Cons Wiring diagrams could be easier to find Review Source vM valerie M. Service Writer/Used car manager Automotive Used the software for: 2+ years ### "Easy to use with tons of features" October 16, 2018 4.0 We have been able to track our information on what kinds of jobs we are doing, our profits for each type of job, and tracking hours for our techs. Pros Scheduler makes it easy to track incoming work, and the software is very easy to adapt to and use. Cons Wish i could print more reports involving all the vehicle a customer has on their account. Review Source EW Eli W. IT Manager Automotive Used the software for: Less than 6 months ### "Manager SE Review" March 26, 2019 4.0 Manager SE has allowed our service manager to quickly schedule appointments and keep track of every customer that comes into the shop. Manager SE has made is much easier for us to group our repair orders and take care of a large number of tickets quickly. Pros Very simple to use. Wasn't difficult to teach the shop guys how to navigate through the software. Way more user friendly than the software we were using before Manager SE. Find, print, copy, fax repair orders with ease. Group repair orders and print R.O.s specific to one client. Simple and effective scheduling functionality. Cons The social CRM is too complicated to use for the average shop manager. The support is on point, but it takes up too much time to use all the features as they should be used. Review Source aR alex R. secretary Automotive Used the software for: 2+ years ### "Use daily, best program and user friendly" October 3, 2017 5.0 Pros User friendly, quality features, and friendly customer service when needed. We also use the bolt on package along with it Review Source ML Mackenzie L. Service Manager Used the software for: 1-2 years ### "This software is easy to use, fast, and keeps everything in one place. " July 10, 2018 5.0 Pros This software would hold all customer information including name, address, phone, email, and vehicle information. Cons The customer service was not always the best. It was sometimes easier to just learn by trial and error. Review Source MM Mark M. Instructor of automotive technology Automotive Used the software for: Less than 6 months ### "Set up time consuming but worth it." January 20, 2019 4.0 This program works seamlessly with pro demand, very powerful shop tool. Pros The ease of navigation in the program. The reports that are available give me a great snapshot of the business, daily, monthly or yearly. Cons The set up is combersome, and help options are available by video. Video catalog not arranged by topic but alphabetical. Review Source BK Barbara K. Bookkeeper Automotive Used the software for: Less than 6 months ### "Adequate shop management system" February 10, 2017 3.0 We have recently started using this product (November 2015) and we are still waiting for the initial training we were promised. We are having to learn the system as things come up. Pros the estimating features Cons Poorly thought out layout and process, lots and lots of duplicated entries needed, even for simple procedures Review Source Similar Products Featured