# Page 2 | Manager SE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Manager SE the right Auto Repair solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145351/Manager-SE/reviews --- Manager SE 4.1 (78) [View alternatives](https://www.capterra.com/p/145351/Manager-SE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Manager SE ## Showing most helpful reviews Showing 26-50 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Andy H. Store Manager Automotive Used the software for: 2+ years ### "Amazing product for everyday job use" June 20, 2025 5.0 Over all experience of this product is very versatile and dependable. Amazing customer service and would recommend to anyone. Pros Very user friendly easy to train new people on. If ever needed we can call support and they are on it and willing to remote in or walk us thru different obstacles if needed. Cons The only thing i would like to see is the ability to link to a cash register to make accountability easier when handling cash or checks if more than one person is cashing out customer Review Source OA Osama A. Data Annotation Computer Hardware Used the software for: Less than 6 months ### "Excellent product for Most Customers" September 15, 2025 4.0 My experience was good, not bad. Things go well with no hardships and of-course the system could be enhanced a little, especially for accelerating orders completions. Learning curve is moderate since workshops need several days of training for using reports properly. Mobile Access is basic, which is satisfying on my side. Updates need to well-applied because some of them might cause regressions. Pros Manager SE provides software-management system for automotive repair tasks. its organisation with the customers is fantastic and efficient. They provide good value for the money paid with security and better customisation of the services offered. Learning curve is moderate since workshops need several days of training for using reports properly. Mobile Access is Cons Some of the repairing procedures aren't efficiently conveyed to the customers, so filling in these faults within the system by adding more client support on the system. Review Source JM Josiah M. Owner Automotive Used the software for: 2+ years ### "Solid Product" October 28, 2024 3.0 Mitchell is a well rounded program that is efficient to use after you learn some of its intricacies. It was a decent product that served us well. While it does not offer the features that many of the most up to date shops need, it does well for many. Pros Very capable shop management software that includes many amenities. Cons Software is dated and does not offer many of the latest options that make customer communication and presentation in the current century. Many of the settings need to accessed through different menus. It can be complicated to understand how to change some of the settings. Review Source TH Tara H. Manager Automotive Used the software for: 1-2 years ### "Great Software just a little pricey" March 21, 2025 4.0 Love all the features. Has email and text options which are great for reminding customers of appointments and service records. Pros Love that is has labor hours and part lookups to correctly price the job. Saves lots of customers information. Easy to use. Cons Costly program that in end needs to be put onto the customer. Small businesses need all the help they can get. Review Source nS nour S. CEO and design Alternative Medicine Used the software for: I used a free trial ### "The best review ever " October 17, 2025 5.0 Overall experience is good and I loved everything about it ! Thank you very much ! Everything turned out great and extraordinary Pros I liked everything from the SE tools to everything there is to see, I liked everything from the tools to the SE excellence Cons Nothing everything was quite perfect everything from tools to the way the design was and everything about the software Review Source GM GEOVANNY M. Construcciones Construction Used the software for: I used a free trial ### "Manager SE la más segura del mercado " October 17, 2025 5.0 Nos ayudado en la curva de aprendizaje para todos nuestros empleados y la seguridad que se tiene con este sistema Pros Este sistema me gusta mucho por su relación de calidad -precio. Qué tiene la facilidad de resolver errores y problemas Cons Este sistema me gustaría que tenga mas funciones y sea un programa completo qie toda empresa o industria necesite por completo Review Source DM Dylan M. Recruitment Consultant Human Resources Used the software for: 6-12 months ### "Manager SE 10/10" June 25, 2025 5.0 Pros Manager SE has been a game-changer for my workflow. Its clean interface, intuitive navigation, and powerful features make managing tasks and data incredibly efficient. I especially appreciate how easy it is to get up and running - everything feels streamlined and user-friendly. Highly recommend it to anyone looking for a reliable management tool! Cons I personally haven't run into any cons, but depending on individual preferences or use cases, others might find minor issues. Review Source CS Charles S. ingénieur en mécanique Automotive Used the software for: 2+ years ### "AVIS - MANAGER SE" April 1, 2025 4.0 Pros Ce logiciel de gestion est très efficace, avec un iterface ergonomique et facile de prise en main. Les fonctionnalités comme le suiv de performances, la gestion de projet, la plannification sont très pratiques. De plus le support est très réactif et efficace en cas de besoin. Je commande vivement son utilisation Cons Le coût de l'abonnement peut être un frein pour les petites entreprises. De plus le problème de compatibilité avec certaines plateformes pour la synchronisation peut entraîner des problèmes de flux de travail. Review Source rR richard R. technician Automotive Used the software for: 6-12 months ### "snap on partner" May 14, 2025 3.0 3.75 out of 5. could be a 5 if there were more older car model information Pros uses up to date information on modern day cars Cons somewhat limited info on older cars circa 1960 Review Source MM Mike M. Owner operator Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Great service " May 19, 2025 5.0 I had a great experience with this company. Great experience with the service. It’s one of the best out there. I would recommend them to anybody give them a try. Pros This is a great company I like using them and I like the things that they offered the products is great. It’s great service and I will recommend them to anybody. Cons There’s not a few there’s not a lot of things that I don’t like. I wish the cost was a little bit better to help the consumer. The product is great everything else Review Source AF Austin F. Engineering technician Automotive Used the software for: 2+ years ### "Helped me out" May 16, 2025 5.0 Overall once I figured it out I was fine. I’m not the best technologically but this was simple. Pros Very deep and good database of vehicles, great to track work tickets and previous work. Cons Had some trouble dealing with the support offered. Had to go to Internet forums for help. Review Source KO Keith O. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Okay but needs work. " May 30, 2025 4.0 It was an amazing opportunity, but needs some work to make it completely user friendly on the inventory management. Pros I loved the ease of set up and customer service was amazing! Installed and operating in less than an hour. Cons Lack of inventory management. I was very unhappy with the lack of keeping accurate counts. Needs alot of work. Review Source JE Jeff E. Service manager Automotive Used the software for: Less than 6 months ### "Easy to use and efficient " March 8, 2025 5.0 Pros The ability to write repair estimates, look up labor times and parts costs all from one program Cons Nothing really, it’s a really complete program Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) Ownership made the decision to switch softwares Review Source NG Nathan G. Owner Automotive Used the software for: 2+ years ### "Good But Outdated " November 26, 2024 4.0 Pros Manager SE is a well established company with lots of knowledge. Cons Manager SE was not moving with the times of modern technology Review Source AL Andrew L. Chief Operating Officer Automotive Used the software for: Less than 6 months ### "Easy to use and gets the job done" April 17, 2025 3.0 Not super impressed, but it is easy to use and it does get the job done. I would use it Pros Seems very basic and easy to use. Very easy to train on and use on a daily basis Cons Not nearly as many features as other systems. Poor reporting options, makes you dig for everything you need Review Source SL Sarvesh L. Associate Software Engineer Program Development Used the software for: I used a free trial ### "Helps Save Time and Improves Workflow" June 30, 2025 4.0 Overall, it's a reliable tool for managing work efficiently. It helps improve task organization and reduces manual effort. Pros The best thing about Manager SE is how it simplifies tasks. It provides an easy-to-use interface and helps teams stay organized, which ultimately saves a lot of time in managing projects. Cons Initially, getting used to all the features takes some time, and certain advanced options can be confusing without proper training or support. A more detailed help section would be helpful for new users. Review Source CW Casey W. Owner Automotive Used the software for: I used a free trial ### "Worth the money" February 9, 2025 4.0 Overall its one of the better software platforms ive used for easy automotive repair. Pros It has all the repair information needed, plus its able to keep track of invoices. Cons Sometime searching for info can be a little tricky, not user friendly. Review Source DR DAVIN R. General Manager Automotive Used the software for: 2+ years ### "Manager SE is a good product Just needs some updating. " July 18, 2024 4.0 Pros Customer tracking was great, recommended work/revisions are easy to track. Cons No online way for Technicians to communicate recommended work with service advisors and parts. Mobile App is useless. Not cloud based Additional charge for every computer that needs access to it. cannot be accessed remotely. Review Source JA Jason A. manager Automotive Used the software for: 2+ years ### "mitchelle manager the best choice for the middle ground " June 3, 2024 5.0 postive. its vendor integration makes parts sourcing and ordering effortless Pros fairly easy to use and navigate, diagnostics is pretty good. middle ground between alldata and identifix Cons when compared to its main competetors it is a middle ground solution the best of both worlds i guess. Switched from [VAST](https://www.capterra.com/p/10017436/VAST/)[Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/)[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) company i worked for provided the big 3 but the managment software was all mitchelle Review Source Response from Mitchell 1 June 10, 2024 Thank you for sharing your feedback and experience with Mitchell 1's ManagerSE shop management system. We appreciate your positive comments about its ease of use and navigation, as well as the effectiveness of its diagnostics. It's great to hear that you find it to be the perfect middle ground your shop needs! Many others also find our vendor integration for parts sourcing and ordering to be a favorite feature, making the process effortless for you. Thank you for choosing ManagerSE and for providing insights into why you switched from other management software. If there's anything else we can assist you with, please let us know. - Mitchell 1 Team In your shop, at your side JM Josh M. Service Manager Automotive Used the software for: 2+ years ### "Josh's Review" August 27, 2021 2.0 Not great. Glad to be using shop-ware now. Pros I liked that it wasn't overly complicated, but it was clunky and annoying and not a nice looking software. Cons I didn't like a lot of things. Mostly how clunky it is, how unprofessional it looks, all the things you have to add on to it to get what other softwares have, as well as the price and customer service "crew" Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) For the specific automotive shop features. Review Source DS Dannon S. owner/manager Automotive Used the software for: 2+ years ### "Used it for years." July 1, 2022 5.0 Overall it's been fine. Pros Easy to use. Fairly flexible. Easy to read, etc. Been using it for years. Cons Really, REALLY want it to be online! I think if Manager wants to keep in the game they will need to step up more innovations. It's not as flexible as other products, which I will be looking at this year. There have been slowdowns recently, which have been frustrating! We have used Mitchell for years, but may move on if things don't change. Reason for choosing Manager SE Had it for years -- may be looking at others this year, however. Review Source MD Matthew D. Manager Automotive Used the software for: 2+ years ### "Mitchell Manager SE" February 28, 2020 5.0 We've tried other automotive shop software companies and always come back to Mitchell. Been using them since 2013 because it works well. Pros Easy to use. There's a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology. Cons The layout of parts and labor in "estimate" or "invoice" is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I've begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice. Switched from [Shopware](https://www.capterra.com/p/145605/Shopware/) The other software couldn't do what we needed it to. Review Source TB Travis B. Owner Automotive Used the software for: 1-2 years ### "Travis review " February 15, 2024 3.0 Not the best they lock you down to having only one computer then have to pay to have on more it’s an outdated system and they are not with the times as far as some competitors I’m paying yearly what I payed in 3 months now and getting twice as much Pros Some stuff was ok but it’s an outdated over priced system Cons The outrageous cost compared to what we get now Switched from [MotoCMS](https://www.capterra.com/p/156697/MotoCMS/) They do have the best wiring diagrams as far as that goes Review Source EH Emily H. Service Advisor Automotive Used the software for: 1-2 years ### "Solid Program with robust features" October 26, 2023 5.0 Good experience. A very large company so customer service is sometimes a little longer of a wait. Overall the program has a lot of features and easy to manage and navigate. Pros Ease of use. A lot of options for reporting. Various account levels/ add ons to fit various budgets. Cons Program is very dated- feels like the user interface hasn't been updated since Windows 95. When we updated our systems we had a bit of a glitch. It was worked out but system definitely feels dated. Review Source VH Vincent H. Office Manager Automotive Used the software for: 2+ years ### "Not happy at all, horrible system, and even worse customer service" July 13, 2016 2.0 I have used several different shop management and estimation programs over the years. I was pretty much strong armed and annoyed into trying Mitchell1 a traveling salesman type guy kept hounding me on the phone and came by our shop. I was using ProDemand which wasn't any better. We gave Mitchell1 a shot mainly to get the annoying vacuum cleaner salesman to leave us alone. It took a long time to figure out how to use the system, I am a diesel mechanic not a software designer. Once I did figure out how to look up a truck, it took forever. Too many fields to select to get the customer's truck to come up. We only had use for about half of what we were paying for. Pros The wiring diagrams Cons Half the time it wouldn't pull up parts I needed, some of the labor times were WAAAAAY off. It took way too many clicks to pull up a customer's vehicle when doing an estimate. We never used the billing software as quick books worked much better. Review Source Similar Products Featured