--- title: "Autopilot Workflow Solutions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Autopilot Workflow Solutions Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/145358/Autopilot/" page_type: "product" language: "en" --- # Autopilot Workflow Solutions Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Autopilot Workflow Solutions ## What is Autopilot Workflow Solutions? Autopilot enables you to automate your business procedures and recurring tasks, ensuring that the right things happen at the right time, so you know everythings on course. The product comes with preset forms, flows and schedules ready to use or quick to customise so you can get standard business, admin and service routines off the ground fast. ## What is Autopilot Workflow Solutions used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ZAR7 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Autopilot Workflow Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.autopilot.co.za/&name=Autopilot Workflow Solutions) ## Autopilot Workflow Solutions Overview Updated August 2026 AI summary Autopilot Workflow Solutions supports small and midsize businesses seeking to automate and manage business processes through configurable workflows, forms management, and approval controls. With deployment via cloud or web, it features mobile access, collaboration tools, access controls, compliance tracking, and monitoring. While it omits task and progress tracking, it emphasizes workflow automation and operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Autopilot Workflow Solutions 4.1 (9) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price ZAR7 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.7 (5,308) Value For Money 3.5 (4) Value For Money 4.5 (5,066) Customer Service 4.3 (8) Customer Service 4.6 (5,080) ## Autopilot Workflow Solutions alternatives [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,539)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (210)](https://www.capterra.com/p/138990/Cognito-Forms/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (1,060)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145358/Autopilot/alternatives/) ## FAQs about Autopilot Workflow Solutions Overview ### What company size and specific industries is Autopilot Workflow Solutions built for? Autopilot Workflow Solutions is designed for small businesses with 10 to 50 employees that need better control over daily business operations. The vendor description does not name any specific industries, so the target audience is defined by company size rather than sector. Features and Usability ### What are the key features of Autopilot Workflow Solutions? Autopilot Workflow Solutions offers workflow management, workflow automation, and workflow configuration for organizing and routing tasks. It also includes templates, forms management, and approval process control, plus monitoring, access controls and permissions, compliance tracking, process change tracking, version control, archiving and retention, and collaboration tools. Getting Started and Support ### What training and onboarding options does Autopilot Workflow Solutions offer? Autopilot Workflow Solutions provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and question handling with a trainer, while documentation offers written reference material for self-paced learning, feature review, and step-by-step guidance as needed. Getting Started and Support ### What customer support options does Autopilot Workflow Solutions offer? Autopilot Workflow Solutions provides chat support for customer assistance. Support is offered through this channel only, giving users a direct way to ask questions and get help during setup or use. No reviewer feedback about response times, helpfulness, or common support issues is available. ## Features AI summary Based on 13,683 Workflow Management reviews Capterra data shows that buyers of Workflow Management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Autopilot Workflow Solutions supports **Business Process Automation**, which helps businesses automate repeatable workflows and reduce manual work. However, it does not include **Task Management** or **Progress Tracking**. Instead, it offers other highly rated features, including **Mobile Access** (**49%**), **Access Controls/Permissions** (**47%**), and **Collaboration Tools** (**45%**). These features give teams a way to stay connected on the go, manage user access securely, and work together more effectively, helping businesses maintain oversight and improve day-to-day coordination. Business Process Automation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Mobile Access 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Compliance Tracking 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Process Change Tracking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Document any changes or proposed changes made to business processes or workflows Autopilot Workflow Solutions 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Forms Management: Store, manage and track all forms in a centralized location - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Templates: Sample files or documents that could be customized as needed or used as is - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.2 (6) 3.2 Based on 6 reviews ## Pricing Value for money 3.5 (4) Free Trial Basic ZAR7.00 Flat Rate,Per Month Value for money 3.5 (4) 3.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(4) 4(3) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent TB Tanya B. Sr. CRM Manager Health, Wellness and Fitness ### "On the expensive side, and limited features with many bugs" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 14, 2022 In the end we spent hours writing CS complaints, bug requests, pricing adjustment due to lost business. Would work well for very small business, but if you have a CRM team, this is not the tool. Pros easy to use for junior team members, instinctive implementation for flows. Can achieve a lot within a flow, example, adding contacts to lists based on their actions on emails, SMS etc. Allows to add multiple triggers and flows within on workflow page Cons Has many quirks. Ex. the backend logic for flows often breaks and the CS -Tech team is also unable to answer how some contacts were removed or added to a flow. Contact duplication happened several times and team was unable to find the answer, this reflected inn our pricing going multiple fold. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Marketing Internet ### "The best marketing automation for non-CRM users" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2020 I use Autopilot as an extension of our product which sends automated transactional emails using SendGrid. I used Autopilot for automated email marketing. Pros I like the modern functionality that is automation and business workflow focused. There are tons of automation tools and functions that make this per-contact priced product significantly better than its email marketing competitors. Cons Autopilot fails when you compare it to a full service CRM. Having all your lead, user, and customer data in the same place as your communication platform is hugely adventageous. With Autopilot you have to push all that data in. That's not the worst thing in the world but it does add complexity and room for error. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Growth Information Technology and Services ### "Not scalable" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 16, 2020 Email distribution is reliable unless your journey is flawed. There is no automation to check your journey as you build it, you have to request a check and wait for a response. Pros The interface is fairly intuitive and you can batch emails easily. Otherwise, it doesn't seem to be a scalable marketing automation tool. Cons 1\. There are a lot of bugs 2. You can't get a real person on a phone or video call 3. There aren't error alerts if something breaks 4. There isn't an easy way to update journeys en masse Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IB Ian B. Director of Marketing Marketing and Advertising ### "Autopilot gets it done (even if you're not sure what "it" is) – but the cost reflects that." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 11, 2019 Overall, I believe Autopilot is the best automation suite (not just for marketing) available to non-developers. It is more costly than some alternatives, but it is also capable of accomplishing vastly more. Don't measure it only in campaign performance, seek to automate entire job functions and measure its value by the fixed costs you can eliminate within your business. By that standard, it is easily a net positive for businesses which are looking to scale effectively. All this, plus the most inventive and easy-to-understand UX in the space make Autopilot my top recommendation. Pros I was first drawn to Autopilot for their focus on building integrations with many many other products. Autopilot can do almost anything you need via a native integration. What it can't get done that way can almost always be accomplished with Autopilot + some configuration in a 3rd party software. And, if that ever doesn't work, the Zapier integration covers just about everything else. Need to send emails to people in a western timezone that have viewed a specific page of your website and refuse to respond to automated text messages, but only when it is raining in Fresno? Autopilot can do that kind of crazy nonsense pretty easily. Cons Autopilot's documentation often doesn't go quite as in-depth as is necessary to support the sophisticated work the platform can accomplish. Unlike many automation systems, it really lets you take advantage of all of your structured data to build out complex logic, quickly identify relevant slices of your userbase, and write new pieces of structured data to leverage. It is more like a visual programming language than a traditional automation solution. This is great, but the documentation needs to be commensurate with this capability. Some pieces of data and functions are case sensitive, others are not... often answering simple questions like these requires getting on with their support team. The platform would be easier to use if this kind of detailed information was codified and accessible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho is extremely affordable, but it is not conducive to building out an automation stack that goes beyond merely "campaigns." Autopilot makes it easy to build automations that serve just as basic data functions, allowing campaigns, CRM data and analytics to interact and layer upon each other to create much more sophisticated results. Autopilot interacts with internal and external audiences at every level of the customer lifecycle (marketing, sales, support, retention, AR/AP) and that just isn't possible – or at the very least not at all intuitive – within Zoho. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Reasons for choosing Autopilot Workflow Solutions Pardot insists on putting UX and functionality barriers between automators and their data. It always felt like it was telling me what I should be doing instead of merely functioning as an interface for building automation. The end result is a piece of software that does several things incredibly well, but is ultimately limiting in the scope of projects it is able to tackle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shoaib S. People & Culture Officer Financial Services ### "User Friendly and packed with features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 1, 2019 Pros I tried Autopilot for a specific need we had for our marketing campaign, and getting started and used to creating a workflow was so easy, i did not even have to take a demo call. Its as easy as drag and drop on the canvas, and there are plenty of alternative options you can choose whenever a certain trigger is met. Cons i can't think of any cons i came about Autopilot while i was testing it. It is well scripted and very easy to manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dov S. Head of operations Marketing and Advertising ### "Simple, effective and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2017 Pros Easy for anyone to understand very quickly. Doesn't need someone very technical to set up. Has a great extension for outlook which is really useful. Also has easy replies via email which for simple processes allows you to execute in a flash. Cons No app, so very much web based. There is a mobisite but obviously can't get notifications on your phone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Tumbikani N. CEO ### "The software is quite intuitive and adoption has proven quite seamless. Easy to implement." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 9, 2015 The software does exactly what it promises; workflow solutions. It's provided a single process point for all our internal processes that were typically floating around on paper or sitting in my email inbox. The software has also delivered on the experience we were promised, without rendering all sorts of bugs that would hinder our experience and business processes. The forms are quite customisable and where complex customisation is required, the support team is very helpful and generally can help get the desired outcome. It would be great if the software could allow for more complex workflow rules though, but that may be in the future plans of the developer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Gavin H. ### "Development of Customised Sales and Baseline Feasibility Workflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 2, 2015 AutoPilot provided a professional, efficient service, backed by excellent technical staff who understood the requirement quickly and provided the exact solution required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lynda H. SharePoint Consultant ### "Complete management of our Help Desk!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 1, 2015 Before signing up with Autopilot, managing our Help Desk was an unpleasant challenge. Since subscribing to Autopilot, we now have complete control of every support request, visibility of each ticket throughout the process and such valuable insight into our business through the reporting feature. Autopilot was rolled out really quickly to the team - with very little training required because it's so intuitive! We love the discussion functionality and how everything related to that support request is bundled with the task - we don't have to search for emails anymore, which is saving us so much time. We now have the right team in place because we know where our time is being spent. Our turnaround times have improved substantially and we are able to offer our clients great service. We couldn't do without Autopilot! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145358/Autopilot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.