Who Uses This Software?

Non-profit organizations.


Average Ratings

48 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Vonigo
  • www.vonigo.com
  • Founded 2011
  • Canada

About Vonigo

Vonigo is a donation management and online booking platform that helps increase donation pick-up and drop-off requests and streamline non-profit operations. Vonigo offers a unified suite of configurable cloud-based modules including; donor management, online booking, donation scheduling and management, dispatch, routing, GPS, receipts, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of requests have been booked and managed with Vonigo.


Vonigo Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Vonigo Reviews Recently Reviewed!


My experience with Vonigo has been a very good one so far. The support group are very helpful!

Feb 28, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I have only been using the software for a short time but I do like the different options within each tab.

Cons: One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

Very friendly software , it was a pleasure to use with ease.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE.

Cons: lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have.

Overall: ease of planning out a day.

Overall, the software has a lot of good features & can hold a lot of information, very customizable.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons: I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

Always helpful

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

Cons: I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

Nothing is too much for these guys. Really, really helpful!

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

Cons: There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

Overall: It runs the business process from end-to-end.

This software is a great match for my business with new and recurring appointments.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

Cons: Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

Very positive and continue to be impressed.

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

Cons: The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

The Vonigo support staff and technology have streamlined our donation pick up processes.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

Cons: When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.

Vonigo is a crucial software for our daily operations.

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Cons: Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

Overall: Organizations and oversight of daily operations.

Overall, it's been fantastic.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons: What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Overall: There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Vonigo has been great to work with! Great product and excellent customer service!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

Cons: I wish the interface had 15 minute increments instead of 1/2 hour.

Overall: Able to run my business efficiently!

As one of Vonigo's initial clients, we've grown with them. The offering has grown substantially.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Uptime. Support from the Vonigo Team. Scalability.

Cons: Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

Overall: There are too many benefits to count.

Vonigo meets our needs and they have the best customer service team!

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and meets our needs. Plus they are always open to looking at new features.

Cons: Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

Service is great. Timely and accurate.

Feb 13, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.

Cons: Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

Overall: Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such.

Just excellent!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.

Cons: We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.

overall Vonigo is meeting our needs as a scheduling software for house pick up routes.

Jan 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

Cons: some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

I use the system everyday and find it one of the best.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that people can self schedule, so that cuts down on phone calls. Also it's easy to access from anywhere, home and office. I also like that I can check any pickup at anytime.

Cons: What I like least is having to check off each piece being donated, and then go to another window to enter how many pieces. This takes a lot of time if they donor has a large pickup.

Great on boarding help when getting started using Vonigo.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs.

Cons: setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes.

We left a proprietary software for an enterprise style solution.

Aug 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!

Cons: There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.

Vendor Response

by Vonigo on September 07, 2017

Hi Byron, Thanks for the review. It would be great to speak with you about the taxation as we do have full tax coverage for the United States, Canada, Australia, New Zealand, and the UK. It might simply be a configuration related issue that we can help resolve. Also, it would be great to touch base on the zoning with you. Plus, we do have an open API that offers a near infinite level of flexibility with the online booking engine. We'll follow up with you on that as well. Thanks again for the great review and your ongoing business. Team Vonigo

Great value added product and service.

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Vonigo will work with during implementation and after to adjust, tweak, modify, etc.. the application to meet your needs. The Vonigo team is a class act that cares about your satisfaction

Cons: As with any software, there are a few things it doesn't do, but overall we are super pleased with the breadth and depth of functionality for our business.

Overall: Vonigo allowed us to move from an application with limited support and reporting to an application that lived up to promises,

I am new to the company, but it seems it seems like a great way to connect with other employees.

Jul 27, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the options that the calendars have. It makes it possible for us to book appointments, block off times, and locate the different owners easily.

Cons: It can be hard to figure out all the tricks of the program such as blocking off times in the calendar and adjusting information for the owners.

I use this program everyday at work and It works very well.

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.

Cons: I wish it would connect to google, it would make instant booking a lot easier to track. It would be nice if it searched previous customer once you plug in a customer as a new customer so you don't have 2 entries that are the same

Overall: It Makes my job more efficient.

The system operations is working well with both of our companies. We are pleased.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the function of quoting and invoicing the customer on the spot. This has made things much more efficient with our technicians.

Cons: There are a lot of steps to finding information. It would be nice to have a feature to easily grab some information such as lead source. Also commercial scheduling with additional addresses has been difficult to learn.

Overall: It helps us run out business!

Excellent product. Great support staff. And works well with our company needs.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quick support when I get stuck on running the program. The Support team is amazing. I have learned the program really well but at times I forget a process since I haven't used it very often. The support team is right there to guide me both via email and with personal phone calls. They are always professional.

Overall: it helps us run our company.

Wonderful experience

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!

Looks and works great!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support is really good. Software works and is able to do a wide variety of tasks. Use it all day every day.

Vonigo really is very easy to use and loved the over the phone tutorial with a "live" person.

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.

Cons: The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.

Vonigo's program promises and delivers every time!!!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Cons: Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

Overall: A Streamlined company. Skip the double and triple recordings. Have your team do it once. Less errors!

Amazing company and wicked software

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease and simplicity of it all. The fact that if there is anything that doesn't work for your company the awesome people at customer support always find a way to make it work.

This system keeps me organized even on the most demanding and craziest days!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

Overall: It keeps me so organized and all the information I use on a minute to minute basis is right there!

Great system with all the features needed to run a successful business!

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Detail options available
Reports are fantastic for looking at certain aspects of your business
Easy on the eyes

Cons: 30 minute time increments, 15 minutes would be preferable
I wish some of the screens were more customizable

I could not imagine running my business without this product and the people who support it!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Cons: Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Overall: Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.

Great product, easy to use, and works well in the field.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

Cons: There are a few additional things I'd like to see, but nothing super important as it works great.

Simplifies everyday work with customers and within the team.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Specially designed for mobile service businesses and meets almost all our needs. Helps to grow. Positive attitude, involvement, helpfulness, willingness to improve. A few minor bugs and features to be added, but a great product I highly recommend.

Cons: There are some bugs that need to be fixed as well as some features need to be added in order to improve capacity even more.

The team was helpful and knowledgeable. They took my processes and adapted their system to work.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Cons: Could be a little more robust in some areas but there are few Cons.

Overall: When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms.

Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon.

The ease of use and cloud operations make this ideal for us. With how they walk you through every step of the process and their understanding of service it was a blessing working with the VONIGO team. We are very happy with the decision to go with VONIGO for our FSM solution.

Powerful, comprehensive, and reliable software that does everything we need and IS SCALABLE.

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Cons: Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

Overall: Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.

Vonigo CRM

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

Cons: The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.

Overall: The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions.

I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.

Recommendations to other buyers: Committed senior leadership make this choice worthwhile for any small company looking to scale.

Vonigo Review-One Month into the Service

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization, ease of use, ease of implementation

Cons: Sometimes there is a delay in the speed in which the customer gets the email of our invoice by 6-12 minutes.

Overall: You have to change your rating system for Customer Support. It does not Truly reflect the level and type of customer support you get with Vonigo. You have to add an extra couple of stars! my contact is EXCELLENT! I have emailed him all time during the day and night and received a quick response. Best of all any issues that arose in the field or questions the technicians in the field, the actual users of the system had or custom changes we needed done were done IMMEDIATELY, not an hour later etc....

Recommendations to other buyers: Stop sitting on the fence and request a demo. One of my Franchisees asked why didn't we do this a couple of years ago? That is the same question I am asking myself.

Superior Way To Manage Our Business!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Vonigo for our day-to-day operations and are thrilled with it. It helps us organize our schedule, our customer database, and to help us book jobs quickly and easily.

Expectations Exceeded

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It will completely handle and track my business with the functionality of growing with us as we grow.

Cons: NOTHING!!!

Overall: I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???

Recommendations to other buyers: Get the demo, don't wait like I did.

Anthony's Closets review of Vonigo

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Cons: A few of the functions take longer to navigate then we'd like. Such as getting a down loaded document from a job you need to press 4 different functions.

Overall: From the very start the staff at Vongo have been a pleasure to work with, Mike McWilliams and the king of smooth Nabeel Rehman. Very patient in the begin yet moving us along in a timely manner to meet out schedule goals without letting us get to far ahead of ourselves.

Recommendations to other buyers: perhaps there could be a catalog of other company's templates that are similar to the one we are creating.

Finally !!!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendly and customizable

Cons: None!

Overall: Vonigo is just what my moving and storage needed! The software is simply amazing ! User friendly , customizable and great support ! Thanks Vonigo!

Recommendations to other buyers: If you are looking for a software to streamline your business , this is it !

Great investment

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and benefits of product

Cons: With the growth of the Vonigo model the support hasn't been immediate like it was in the past. In my business there are many times I need immediate fixes and haven't had that in awhile.

Overall: If you care about your bottom line and the longevity of your business, this software is a must have!

Great Software for forward thinking small businesses

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used Vonigo for 5 years. The system is unbelievably robust, and the support is second to none. I highly recommend Vonigo to any business leader looking for a seamless, paperless software that is easy to use, and incredibly adaptable.

Vonigo Delivers!

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Here at Goodwill Industries of the Southern Piedmont (Charlotte, NC), we have been using Vonigo since 2013. We were the first Goodwill Agency (Goodwills are regional in nature) to utilize Vonigo for the management of our Home Pickup Program. Prior to 2013, we have a small Home Pickup program where we conducted 25-30 Home Pickups a month. With the use of Vonigo, we were able to increase that number to roughly 250 Home Pickups per month. The beauty of Vonigo is that it allows our donors to go online themselves and book their own Home Pickup. Well over 50% of our bookings are now done online, which frees our admin staff up to do other meaningful functions. Vonigo is also intuitive enough that it allows us to maximize our pickups and build efficient routes each day. Their customer service is excellent and has always been there to assist when needed. I highly recommend Vonigo if you are looking for a robust online booking solution that's combined with a complete business management system.

Great for multi location business

Mar 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: We started using Vonigo around 6 months ago and found the software to be very adaptable and made us think differently about how our business is run. We found John to be extremely responsive and very accommodating, he made the sign up process very easy and we were up and running really quickly which is more than I can say for other software providers that take ages to import your data and provide training. John is more than happy to answer any of your questions to make sure you fully understand the system. We are a small business and Vonigo worked well for us as it would if we were larger too. Recommended

Vonigo provides an exceptional SW experience with amazing customer service!

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Aussie Pet Mobile is the world's largest provider of mobile pet grooming services. We are an appointment based system and our scheduling and database management software is a critical component in our franchise operations. A speedy, accurate and 100% stable online environment is crucial to us and our franchisees. We have used the Vonigo system for our scheduling and database management for nearly 3 years after using another system for the prior decade. The Vonigo system is 180 degrees better than the previous system we used. It has never failed, slowed or gone down. The speed is excellent and works just as well in the field on mobile devices as it does in an office. We needed a software platform that was live, in real time and extremely nimble. Vonigo delivers. The measure of a great SW system is their customer service and Vonigo's customer service is outstanding. If you need a SW platform and customer service team you can count on 100% of the time, I strongly recommend Vonigo's system.

Future of Field Service Software

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well).

One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days.

This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature.

Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability.

Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.