Hike

Hike Point of Sale

4 / 5 10 reviews

Who Uses This Software?

Retail, Quick service and service providers


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Find out more about Hike plans & pricing at https://hikeup.com/pricing/
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Hike
  • hikepos.com
  • Founded 2015
  • Australia

About Hike Point of Sale

Hike up your sales using our cloud-based all-in-one retail with in-store POS software, eCommerce, inventory management, on-the-go iPad app and powerful analytics. It works on any device and works offline too.


Hike Point of Sale Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Hike Point of Sale Reviews Recently Reviewed!


Hike review

Feb 06, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Cons: It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can┬┐t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Best Customer support

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)

Cons: - Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

Overall: It saved 4 hours every week due to integration with BigCommerce + QBO . I am confident that my store inventory are in order now enabling me to focus more on sales channels rather then admin tasks.

Hike fails to live up to its promised functionality.

Dec 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We started with Hike 2. Twelve months after we subscribed they doubled the price. We didnt have time to source and test a new program so we had to go with Hike. There are jsut too many issues to list. When I first ran payment reports I foiund that the Cash takings were being recorded as Eftpos and the Eftpos was being recorded as Cash, You couls also refund an item from an invoice multiple times. These two alone should ring alarm bells for any small retail business. Bottom line is dont bother with Hike.

Pros: It looks nice and the name is cool. Thats all I can think of but this text box is a minimum of 100 characters.

Cons: If you are using an Ipad you can not trust the Stock, Pricing, Revenue Data, User Information, Search Function or Register Summaries. The invoices have incorrect dates and the Layby functionality across multiple registers is useless. Be prepared to be deleting the app and data syncing every 15 minutes. None of the Suport staff can communicate well so deciphering answers can be tedious.

Extremely frustrating

Nov 25, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I feel they need to test run the program with retail companies for a year and iron out all the problems. Its created from a developers perspective not a end users. The intentions of the creators and support team are great but the product isnt.

Pros: Looks good, and is easy to use once set up. The support team are easy to get onto, but aren' t the tec team who resolve the issues.

Cons: It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

Best customer service ever

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike. I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

Cons: The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.

Wanted inventory control based POS solution

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall happy with Hike, miss few simple things from MYOB as mentioned in Cons

Pros: Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Cons: need to give few more options to user e.g *fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status) * there should be a way of getting some acknowledgement that PO reached the supplier , * PO can be sent to more than one email addresses, simultaneously * reports and sales figures should have the option to see them with or without GST * a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt. We can recognise that its our product unit, but then how to refund? * in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)... so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Very good for small retailers

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hike is a very good system and provides all the feature a small retailer business can ask for. They are continuously improving, updates and more features are released almost every month. So it is perfectly suitable for small retailers like us.

Pros: - Good POS with tons of features - eCommerce - Inventory

Cons: - Integration with our local bank still not available

Best customer service

Mar 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Hike point of sale for over 4 months now. Before moving to Hike we've also used other 2 cloud-based point of sale software systems. Mostly, all of them being on cloud, are easy to use and they offer very similar functionality matrix. However, the one thing that got us to move and stick to Hike was their customer service.

Pros: Their customer service team is top notch and available 24/7.
Cons: Very happy with their software so no cons to report at this stage.

A good, easy to use POS system

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really like it. Looked at several systems and this was the best mix of features and simplicity. Also, their free assisted data import was a big plus for us.

Pros: -Easy to use (employees pick up the POS functions almost w/o training) -Works great for service providers with good inventory, service items & appointments Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable -Automated close out process - easy process to close out register -Do not charge by users, only charged by register - nice! -Love the cloud! - awesome to work at home and not be chained to the store -No internal loyalty program

Cons: -Purchasing features a little confusing until you get the hang if it -Needs a "copy product' feature

Very good already and constantly improving

Nov 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using standard POS for a while now and this is the first time we moved our business to a cloud based system. There are many similar systems out there but a plus thing about choosing Hike was their customer support. Their team have been extremely helpful with this transition. They helped us setup and import all our existing products and customers data. So big thanks to Hike support team. Another big factor was that they offer both inventory and appointment booking and because we sell both products and services, it just works beautifully for us.

Plus they have all the features we need and price tag is reasonable for our small business.