# Hike Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hike the right Point of Sale solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145383/Hike-Point-of-Sale/reviews --- Hike 4 (43) [View alternatives](https://www.capterra.com/p/145383/Hike-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hike Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Shaunak P Data Platform EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “It is also highly capable of being integrated with famous 3rd party services like Mailchimp, Amazon, Shopify, and WooCommerce etc.“ December 18, 2022 Kerry K Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received.“ October 24, 2020 RR Riyasudeen R IT EngineerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Hike pos has lots of good features like ecommerce integration, customizable invoice, inventory management with unlimited products listing but comes with a little bigger price tag.“ November 18, 2021 Kerry K Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back.“ October 24, 2020 Shaunak P Data Platform EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “It available across all version of operating systems and devices including budget iPads.“ December 18, 2022 MB MICHAL B book retailerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.“ August 20, 2020 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "Best in POS" March 9, 2023 4.0 Overall, this POS is the best at this price point, which helps a lot of tiny and micro-retail businesses handle their online and offline sales. They are regularly updating their iPad software, which unquestionably elevates it to the top of the list of mobile POS apps. Pros Hike is designed with accessibility for all screens in mind. Because of this, it is appropriate for all audiences and age groups. Inventories, customer profiles, gift cards, e-commerce, and retail tracking are some of its amazing capabilities. Cons There were ongoing issues that hindered the system's efficiency. Goods would frequently disappear, and when I tried to re-enter them, the system would tell me that they had already been entered. Review Source SB Shanna B. CFO Retail Used the software for: Less than 6 months ### "We are so happy we switched to Hike POS!" October 29, 2020 5.0 From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales. Pros The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far! Cons It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences). Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[KORONA POS](https://www.capterra.com/p/142520/KORONA/) Reason for choosing Hike Hike was the only one that could handle our complex inventory, and has been super easy to work with since the first sales call! They have not let us down one bit! It was easy to set-up (unlike Cin7), it handles our complex product variants (unlike Korona and Litespeed) and it is not laggy or lacking in features (like Vend!) Review Source Response from Hike POS November 4, 2020 Hi Shanna, Thank you for your wonderful review. Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month. We certainly take pride in our support as that sets up apart from many of our competitors. Any more questions and we are just a click away :) Cheers to your continued retail success! Emma VR Verified Reviewer Business owner Retail Used the software for: 2+ years ### "Lack of support" October 24, 2020 2.0 Being a start up business when I first started using them, I wanted to support local, start ups, but their lack of customer loyalty is atrocious. Had they kept up the communication, assisted, offered discounts because of the continual issues, or even just gave us a call because of the constant issues, it would have been better. But zip. I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back. I have moved to another POS that has a good reputation, and I feared that it was all POS systems that had these types of glitches, but thankfully the new system is faster, easier to use, the team are more supportive, and I can now relax. I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received. Overall, I would not recommend Hike Up Pros I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team. Cons There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again. Review Source Response from Hike POS November 4, 2020 Hi There, I'm really sorry to hear that you haven't had the best experience with Hike. Frustration is definitely not the result we're aiming for our clients. Can I request you to book a time with your account manager to go through your issue as we would love to help you resolve all tech issues. We certainly aim to be customer-focused as our clients have helped improve our features based on their user experience. Thank you again for raising your concerns. Regards Emma MB MICHAL B. book retailer Retail Used the software for: 2+ years ### "excellent product" August 20, 2020 5.0 At the moment with all features added and with a quality of customer service I am a very happy customer. Pros Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked. I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me. Cons no Cons, whatever didn't work for me was fixed Reason for choosing Hike it does what I need it to do better than other products tested. Review Source KG Kyle G. Developer Online Media Used the software for: Less than 6 months ### "WOW!" May 7, 2020 5.0 I'm a web developer who specialises in POS systems and WooCommerce / web systems. We came from Vend, this is just amazing. Auto updates status, stock, perfect integration and super quick to update both sides. My clients are happy! That means they pay me.. Amazing! Pros Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing! Cons Nothing just yet. Can't even find one thing I don't like. Reason for choosing Hike I could reach the sale / support within 2 mins. During the trial i had over 50 questions. All answered. Super easy to import everything from the current website or xls. Review Source Hiran T. Mechanical Engineer Oil & Energy Used the software for: 2+ years ### "Recomended POS software for execution of sales process." January 24, 2021 4.0 Retailing offline and online store is made live and integrated. Pros The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail. Cons The pricing of the software need to come up with more flexible plans. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Review Source Devyani S. Client Relationship Associate Banking Used the software for: Less than 6 months ### "Easy to use but non premium POS for retail" July 14, 2022 3.0 Overall this POS is best in this cost effective price which helps lots of micro and small retail stores online and in shop selling management. They are updating their ipad app which definitely makes it one of the best app for mobile POS system. Pros Their system is so easy to learn and to teach my employees about its features. Dashboards are straight forward and can be customized easily with filters. Also, It works seamlessly with my woo commerce panel so that offline and online customers are comes under one report system makes analyzing of sales easier. Cons Sometimes payment gets failed and there is no response from support about this. Ultimately makes customers get into trouble of making 2 times payment. Browser compatibility is one more issue as I am using opera which makes thing tricky a while. Review Source Shaunak P. Data Platform Engineer Information Technology and Services Used the software for: 6-12 months ### "As the name suggests, it's a real Omni-channel POS." December 18, 2022 5.0 There are no difficulties at all, it is a truly plug and play software. All you need to do is Upload your CSV data, customise your settings like currency and locale, and just connect it to your printing hardware, Just that and you are ready to unleash the highest potential. Also, you could start with a 14-days free trial. Pros Hike is build for all-screen first accessibility approach. Due to which it is suitable for all kind of audience and age category. It has some awesome ability on very obvious features like Inventory, Customer Profiles, Gift-cards, e-commerce, and retail tracking. It available across all version of operating systems and devices including budget iPads. It is also highly capable of being integrated with famous 3rd party services like Mailchimp, Amazon, Shopify, and WooCommerce etc. You also get a wide variety of payment options ranging from PayPal to Square. Cons From Ariel view, there are no cons at all. Haven't faced any lag or hang issues.Compatible with old hardware and is easy to setup. May be the UI could have been much more intuitive. But as long as it serves its purpose, have no issues. Review Source Viv L. Founder Used the software for: 1-2 years ### "Great POS software for Fashion Retail/wholesale" May 16, 2018 5.0 Saves 30% of my time and helps me understand my business while I am busy traveling away from the head office. Pros Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !! Cons would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app. Review Source Nikhil B. Associate Food & Beverages Used the software for: 1-2 years ### "Awesome" October 24, 2018 5.0 It helped me boosting up my sales. I would like to give it 100 stars if i could! Pros Without it i was Zero, With it I'm a. Hero! It is the best online POS platform I've ever visited. It boosted my sales to the sky!! Cons Nothing is there to like the least because every service is best. Review Source KL Kerry L. Business owner Retail Used the software for: Less than 6 months ### "Unfortunately I read the reviews - and believed them" January 28, 2019 1.0 Ensure you investigate ALL pricing options compared to other systems and it's a far far better financial investment to outlay a little bit more and get a quality product that will not continually freeze, is too simplistic and does not have important data like 'customer count' that any business requires. Pros I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product. Cons Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not. Review Source KO Kayode O. IT Officer Apparel & Fashion Used the software for: Less than 6 months ### "A good Retail POS System for Small Business" January 10, 2019 4.0 I want to suggest base on my 'Cons' so as to accommodate more small business owners, there should be a difference in pricing that shows value for money Pros Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard Cons The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses Review Source FH Fiona H. Clinic Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user, very happy so far and impressed with features" May 7, 2018 5.0 Clean, intuitive interface. Pros Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions). Cons Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need. Review Source rK rami K. Owner Restaurants Used the software for: I used a free trial ### "Best customer service ever" October 31, 2017 5.0 Pros The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike. I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever. Cons The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature. Review Source CT Carleton T. Admin Retail Used the software for: 2+ years ### "Hike is Worth It for POS " November 4, 2024 5.0 Hike is great and easy to set up. I set the whole system up on a single Sunday, when our existing POS system crashed on the Saturday before. Pros It connects our website to our POS system, so that our inventory stays up-to-date. Cons I didn't like an issue I had when configuring the system, because it was a technical headache to solve and the customer-service staff sometimes didn't understand what to do. Review Source AB Adam B. Owner Retail Used the software for: 2+ years ### "Hike - were definitely not here to help." October 9, 2020 1.0 My experience with Hike has been horrible, the system has major flaws and the company as a whole is unprofessional. Pros The product is actually easy to use when it works. it just never works. Cons Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here". Reason for choosing Hike Its functionality seems sound at first glance, until you use it. Review Source Response from Hike POS November 4, 2020 Hi Adam, Really sorry to hear about the issues you've had with Hike. This is beyond ideal and certainly not the delightful experience we want to offer all our retailers. Could you please book a time with your account manager so we can get in touch with you? We'd like to go over your options and see how we can improve this situation for you. Regards Jo TK Tania K. Purchasing Manager Hospital & Health Care Used the software for: 2+ years ### "hike" July 27, 2022 5.0 Very easy to use. Support is there if need. One of the best systems I have used Pros able to separate history on product by store, purchasing or sales. photo available linked to product. Cons you could duplicate products or customers very easily if misspelled Review Source KKJ Krishna Kant J. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Decent software, needs improvement" November 5, 2021 3.0 Pros The most liked feature by me is its simple interface, discount and eCommerce management. Cons Sometimes there is lag and few updates seem to be not really well organized but hope it will improve with time. Review Source RR Riyasudeen R. IT Engineer Retail Used the software for: 1-2 years ### "Hike Review" November 18, 2021 3.0 Hike pos has lots of good features like ecommerce integration, customizable invoice, inventory management with unlimited products listing but comes with a little bigger price tag. Pros Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place. Cons It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market. Reason for choosing Hike Easy to deploy and works with/without internet Review Source RT RAJAVEERAMANI T. Building Services Engineer Design Used the software for: 2+ years ### "One of the best Communication software" May 29, 2021 5.0 In my overall experience, Hike is the good one to use. Pros During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also. Cons Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group. Review Source ED Eric D. Owner Retail Used the software for: I used a free trial ### "Not only a waste of time but it did things to my data, inventory etc that is taken me back weeks to " August 26, 2019 1.0 Wish I would have never gone through with this. Has set me back over 300 hours. Thank god we did it during slow season while we have a chance to recover Pros I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps Cons I do not even know where to begin. - Created multiple items - Added and subtracted randomly from both Hike and Shopify - Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech. - Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed - reporting even the custom version gives you so little options you have to spend hours figuring out what it means Wish I would not have tried this software EVER Reason for choosing Hike Better options and lack of customer support with Vend Review Source AA Akeel A. Director Retail Used the software for: Less than 6 months ### "Wanted inventory control based POS solution" October 11, 2017 5.0 Overall happy with Hike, miss few simple things from MYOB as mentioned in Cons Pros Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly Cons need to give few more options to user e.g \*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status) \* there should be a way of getting some acknowledgement that PO reached the supplier , \* PO can be sent to more than one email addresses, simultaneously \* reports and sales figures should have the option to see them with or without GST \* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt. We can recognise that its our product unit, but then how to refund? \* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)... so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this) Review Source NS Naika S. Interpreter Hospital & Health Care Used the software for: 2+ years ### "Naï" September 16, 2022 4.0 Pros The stickersss . I love texting on it with my boyfriend 🙈 Cons I love everything about hike . The experience has been great Review Source AW Alan W. Director Retail Used the software for: 6-12 months ### "Best Customer support" February 2, 2018 5.0 It saved 4 hours every week due to integration with BigCommerce + QBO . I am confident that my store inventory are in order now enabling me to focus more on sales channels rather then admin tasks. Pros I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team. Simple and easy to use - trust me as I am not computer literate integration with 3rd party software (QBO, BigCommerce). Support team was excellent Very Competitive plans (one of the best in the market) Cons \- Reporting section can be improved cover more areas including individual sales. - Ipad app can play up sometimes - Payment integrations Review Source KP Krupal P. Student Design Used the software for: 2+ years ### "HIKE- AN INDIVIDUAL REVIEW" July 21, 2021 5.0 Pros User friendly, easy to chat, easy to navigate the status and search for a friend. Cons Communication is a biggest issue, I would say. 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