--- title: "Guru Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guru Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/224830/Guru/" page_type: "product" language: "en" publication_date: "2026-10-10" --- # Guru Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guru ## What is Guru? Guru is a cloud-based knowledge management platform that combines enterprise search, wiki, and intranet tools into one governed layer. It connects to existing tools and enforces permissions across every person and AI system that accesses company knowledge. Businesses use Guru to store, verify, and deliver accurate information across teams. Knowledge is maintained through automated verification workflows and expert review, so answers stay current and trustworthy. Updates made in one place apply everywhere the information appears. Core features include AI-powered knowledge agents, auto-documentation from meetings and tickets, duplicate and conflict detection, proactive answer delivery in Slack and browsers, and integrations with 100+ tools including Salesforce, Zendesk, and Microsoft Teams. ## What is Guru used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 639 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Pros & cons Reliable customer support resource Centralized knowledge sharing platform Occasional technical disruptions Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Knowledge Base / 2026 - Knowledge Management / 2026 - Employee Communication Tools / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - Employee Communication Tools / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Productivity / 2026 - Remote Work / 2026 Our "Best of" badge program showcases products with the highest ratings... - Employee Communication Tools / 2026 - Knowledge Base / 2026 - Productivity / 2026 - Remote Work / 2026 Do you work for Guru?[Manage this product listing](https://www.g2.com/products/guru/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guru 4.8 (640) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (640) Ease Of Use 4.7 (5,322) Value For Money 4.8 (503) Value For Money 4.5 (5,079) Customer Service 4.8 (524) Customer Service 4.6 (5,093) ## Guru alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) ## FAQs about Guru Overview ### What problems does Guru solve? Guru solves scattered documentation, outdated procedures, and repeated employee questions by organizing policies, SOPs, product guidance, and announcements into searchable, verified cards. Customer support agents, sales teams, trainers, operations staff, and new hires use it to find accurate answers during live work, share updates, and maintain consistent guidance across departments. Answer based on 438 reviews Overview ### Which roles and teams benefit most from Guru? Guru is most used by customer service, support, and customer care teams that need fast access to accurate answers during customer interactions. Customer success managers and account teams use it to maintain consistent guidance, while team leads, subject matter experts, and product managers document policies, product knowledge, and operational updates. Answer based on 640 reviews Overview ### What company size and industries is Guru built for? Guru serves enterprise organizations and Consumer Services teams, which account for 36% and 15% of reviewers, in industries where knowledge changes frequently. It is also used by small businesses (35%) and midsize businesses (29%), with Computer Software (11%) and Information Technology and Services (8%) among its leading reviewer industries. Answer based on 640 reviews Features and Usability ### What are the key features of Guru? Guru includes knowledge management and knowledge base management for creating, organizing, updating, and sharing company information. Full-text search helps users find cards and documents by keyword, while content library and document management centralize stored materials. Access controls/permissions govern team access, and real-time notifications announce information changes. Answer based on 214 reviews Integrations ### Which third-party tools and platforms does Guru integrate with? Guru integrates with 10 third-party tools, including Slack, Google Chrome, Google Drive, Microsoft Teams, Zendesk Suite, and Microsoft Outlook. Its catalog also includes Confluence, Notion, SharePoint Integration, Shopify, Kustomer, and Google Workspace, covering communication, browser access, documentation, customer support, file storage, and commerce workflows. Answer based on 83 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guru? Guru offers live online sessions, webinars, documentation, and videos to support team training. Reviewers find its card-based interface, search, and browser extension intuitive for everyday users and new hires. Admins, content owners, and users configuring permissions, collections, integrations, or advanced features may need more time and guided practice. Answer based on 28 reviews Getting Started and Support ### What customer support options does Guru offer, and how do users rate the experience? Guru offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat. Users often describe support as fast, accurate, and helpful, with responsive documentation and ongoing account assistance. However, some report that support could improve, citing a browser compatibility issue that took weeks to resolve and frustration over cancellation and billing. Answer based on 88 reviews Security ### How does Guru handle data security and access control? Guru uses role- and group-based permissions, including collection- and folder-level controls, to limit knowledge access and safeguard sensitive information. Teams can publish content to specific groups and verify information. Reviewers report that permission setup can require fine-tuning, while card-level targeting and access requests for individual cards may be limited. Answer based on 20 reviews Cards ### How does Guru organize knowledge with cards? Guru organizes knowledge into searchable cards that teams can create, update, verify, comment on, and save as favorites. Support, operations, and training teams value quick access, permissions, and update histories, while larger knowledge bases can become cluttered or return irrelevant search results without consistent ownership, categories, and content governance. Answer based on 155 reviews ## Who uses Guru? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Reliable customer support resource 99% positive reviews out of 77 Most reviewers find customer support enables quick, accurate responses and simplifies resolving client inquiries. Brenda S. Customer Support, 5,001 - 10,000 employees. "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" Occasional technical disruptions 61% negative reviews out of 36 Some users report bugs and issues, such as crashes, confusing layouts, and minor interface problems, disrupt workflow. Matthew S. DevOps Engineer, 51 - 200 employees. "Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years ago, it was a different story." Centralized knowledge sharing platform 98% positive reviews out of 46 Most reviewers describe information sharing as intuitive, allowing teams to easily organize, update, and distribute resources. Matthew C. Senior UX Designer, 51 - 200 employees. "Its intuitive interface and extensive feature set have allowed us to significantly improve the efficiency with which we share and retrieve information." Essential for daily workflows 100% positive reviews out of 20 Most users report daily use streamlines routine tasks, boosts productivity, and supports efficient client service. Pierce O. Technical Support Specialiast, 1,001 - 5,000 employees. "Guru makes my working life much easier for my daily tasks enabling to serve clients better" ## Features AI summary Based on 4,729 Virtual Assistant reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Guru supports all three features that reviewers rate most important: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses keep information organized, maintain accurate and up-to-date content, and manage documents in one place, allowing teams to find trusted knowledge faster and work more efficiently. Knowledge Base Management 4.9 (171) 82.46% of 171 reviewers that rated this feature as important or highly important Guru offers a streamlined way to manage and update your knowledge base. Users think it’s easy to organize, verify, and search for information, with strong reporting and audit tools. Reviewers also value the centralized access and Slack integration for improved team productivity. Content Management 4.8 (166) 72.29% of 166 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Document Management 4.8 (156) 71.15% of 156 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Full Text Search 4.7 (295) 68.81% of 295 reviewers that rated this feature as important or highly important It gives you the ability to quickly find relevant information by searching all content fields. Some reviewers find the search fast and accurate, similar to Google, but others mention occasional irrelevant results and wish for better fuzzy matching or improved keyword handling. Text Editing 4.6 (187) 55.08% of 187 reviewers that rated this feature as important or highly important You can easily create, update, and format knowledge cards for clarity and consistency. Reviewers appreciate the improved rich text formatting and ease of use, but some mention missing formatting options and occasional frustration with the editor’s intuitiveness. Knowledge Management 4.9 (318) 77.04% of 318 reviewers that rated this feature as important or highly important With this capability, you can centralize, organize, and keep information current for your team. Reviewers appreciate Guru’s easy access, real-time updates, verification process, and seamless integration with Slack, making knowledge sharing and collaboration efficient and reliable. Guru 109 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Record and send audio and/or video files by online message or chat Completes tasks independently without constant human intervention Track visitors'/audience's responses across web pages and other optimized content Track and manage schedules and meetings via an integrated calendar This aspect helps you organize content into clear categories, making information easy to find. Reviewers indicate that categorization saves time, supports onboarding, and improves navigation, though some wish for more advanced folder nesting and better category organization. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Monitor and track what your employees are doing Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Process of familiarizing new employees with the company, their position, and responsibilities A list of events with their respective dates Faceted Search/Filtering Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Designed for large businesses It gives you the ability to quickly find relevant information by searching all content fields. Some reviewers find the search fast and accurate, similar to Google, but others mention occasional irrelevant results and wish for better fuzzy matching or improved keyword handling. Use AI to generate content in the form of text, images, videos, etc. Compile and organize data into specific metrics Embed/link applications into third party software so it can be accessed within a third party system Connect to organizational knowledge repositories and databases Guru offers a streamlined way to manage and update your knowledge base. Users think it’s easy to organize, verify, and search for information, with strong reporting and audit tools. Reviewers also value the centralized access and Slack integration for improved team productivity. With this capability, you can centralize, organize, and keep information current for your team. Reviewers appreciate Guru’s easy access, real-time updates, verification process, and seamless integration with Slack, making knowledge sharing and collaboration efficient and reliable. Ability to chat online in real time Send messages to multiple recipients at the same time Access software remotely via mobile devices A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Create and update newsletter content to increase engagement Adjust communications based on previous interactions or personal preferences Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments See options for potential search queries within the system Ability to see if recipient has viewed/opened the message Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Input different types of content and edit text formats, fonts, font sizes, and colors Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Maintain security, compliance, and data privacy protocols for all interactions Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc You can easily create, update, and format knowledge cards for clarity and consistency. Reviewers appreciate the improved rich text formatting and ease of use, but some mention missing formatting options and occasional frustration with the editor’s intuitiveness. Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.8 (640) 4.8 Based on 640 reviews ## Pricing Value for money 4.8 (503) Free Trial [View pricing plan details](https://www.capterra.com/p/224830/Guru/pricing/) AI Source of Truth Platform Contact Vendor for Pricing It includes: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security - AI Stack Integration - Audit logs & compliance controls - Advanced governance & permissions - Implementation & Expertise Value for money 4.8 (503) 4.8 Based on 503 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Windows 11](https://www.capterra.com/p/251507/Windows-11/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (524) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (524) 4.8 Based on 524 reviews ## User reviews Overall rating 4.8 Based on 639 reviews Filter by rating Counts reflect reviews available in this feed. 5(555) 4(77) 3(3) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful Mohd A. software engineer Used the software for: 1-3 years ### "Reliable Freelance Platform with Quality Clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 21, 2026 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EVANGELISTA, R. Inbound Sales Representative Used the software for: 1-3 years ### "Excellent Knowledge Base Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. Pros Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. Cons A lot of information you need to be specific with the information you need in order for you to get the correct answer you need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jen G. Customer Service Associate II Used the software for: 3-5 years ### "Goodbye, confusing folders. Hello, Guru." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2026 I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. Pros I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. Cons Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lucas M. Assistant Project Manager Used the software for: 1-3 years ### "Overall Guru Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Overall, my experience with Guru has been very positive. It has been extremely helpful over the years, especially with features like saving cards in folders, which makes it easy to find commonly used information. Guru helps me avoid mistakes and is a reliable resource to consult whenever I have questions. I also appreciate that it’s always kept up to date with the correct workflows. Pros Guru is a simple and reliable resource where I can quickly find the right workflows and confirm that I’m following the correct guidelines. It helps me understand my tasks and reduces the chance of making mistakes. Cons Sometimes, it takes a bit longer for a card to load, which can slow down my response and make my work more challenging. However, I’ve noticed that this issue is being addressed, which shows progress and that our feedback is reaching the right team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rayane F. Team Lead Used the software for: 3-5 years ### "Organized and friendly interface, helps me during my daily work routine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Guru helps centralize important information in a clear and organized way, making it easy for me to find what I need quickly. The intuitive and minimalist interface keeps everything concise yet informative, which is really helpful during tasks. However, I wish there were more customization options like being able to pin specific Guru cards to the main page so I wouldn’t need to navigate through secondary tabs as often. Pros The interface is very nice and intuitive, it's well-organized and easy to search for what I need. I like the minimalist design and how it keeps everything concise yet informative. Cons I wish there were a way to customize it more so I could, for example, view specific Guru cards right on the main page without needing to access secondary tabs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customer Care Used the software for: 1-3 years ### "A Smart, Seamless Solution for Team Knowledge Sharing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. Pros What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. Cons What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Account Manager Used the software for: Less than 1 year ### "GURU HAS BEEN AMAZING!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 My experience with Guru has been largely positive. It’s a powerful tool for centralizing knowledge and making information easily accessible across teams. I appreciate how it reduces repetitive questions and supports consistency in processes. The ability to verify content helps ensure information stays up-to-date, which is crucial in fast-paced environments. Pros This site is incredibly helpful—it has all the forms and guidelines you need in one convenient place. It's well-organized, easy to navigate, and a huge time-saver. Highly recommend for anyone needing quick access to essential documents! Cons Guru is a helpful knowledge management platform, especially for organizing internal documentation and making information easily accessible across teams. However, there are a few drawbacks worth noting: Search Limitations: The search function can be inconsistent at times, especially if content isn’t well-tagged. Finding specific information may require digging through multiple cards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NaStacu B. CEO Used the software for: 1-3 years ### "Guru is amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 I loved the program, and I had no issues. It was a good, easy-to-use program for me, and I have no complaints. Pros I used Guru with a previous client to assist their customers with online orders. For me, Guru has been visually appealing, making tasks easier to manage. It is very user-friendly and easy to navigate. Cons There was nothing in particular that I disliked about the program, as it was a pleasant experience for me, to put it mildly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Talita S. Costumer service Used the software for: 1-3 years ### "Easy to perform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 When I started the project, I had never heard of GURU. When I used it for the first time, I was delighted and thought it was perfect for organizing important information. Pros GURU is a wonderful and organized invention for making important information about workflows available. Cons Many cards with the same subject; it should be possible to include the same subjects in a single card. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Senya R. Sr. Director Used the software for: 1-3 years ### "Ease of use, custmer support!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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