Who Uses This Software?

Mainly SaaS companies, but have had interest from agencies and educational organizations as well. We work well in industries where company knowledge is changing constantly.


Average Ratings

27 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Guru
  • www.getguru.com
  • Founded 2013
  • United States

About Guru

Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team.


Guru Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Guru Reviews Recently Reviewed!


Guru fit our support team's needs perfectly!

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Guru cards put the information we need right where we need it. We use the Chrome extension and we can access our cards while still looking at our ticket. The "cards" idea was genius as we tend to drop all sorts of information in them that we wouldn't bother to put in a document. And having to assign owners and verify the information on a schedule solved a problem that was killing us in our old system.

Cons: I was I could uncouple a card from the dropdown list that the Chrome extension displays and move it around my screen so I could see what's underneath.

Overall: I lead the effort to find a solution for our internal documentation and researched many options. Guru stood out from the others by a long shot. As soon as we tried it we knew we couldn't live without it. Our support team adopted it and pretty soon the developers were on board too. "There's a Guru card for that!" is a common saying in our office now when someone asks a question. Really couldn't live without this now.

GURU changes everything

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Seamless: Guru fit right into our company needs seamlessly. We needed a centralized and organized hub for company and product knowledge and we able to, within a couple weeks, deploy it to everyone in the company.

Company-wide Adoption: Everyone in the company uses GURU, from the CEO down to the sales team and support reps. We've reduced white noise and chatter in Slack by creating an easy way to access cross-team knowledge and specific/esoteric knowledge.

Chrome Extension: The Chrome Extension cranks up this software to an 11. Having quick info at your fingertips to use on the fly for phone calls is incredibly useful.

Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together. I see small improvements are still ongoing, but it all points towards the same goal of increasing product use and adoption. I've yet to be disappointed with feature deployment from GURU.

Cons: Too many cooks in the kitchen: One of the things I've already seen in the past few months is what I call "too many cooks in the kitchen" syndrome. GURU allows you to set up product experts and card "verifiers" which allows for someone else in the organization to sign off that the GURU card you created contains accurate information. However, sometimes there are too many competing voices to sign off on that card with different ideas and expectations for what should be inside of that card. We are still creating documentation for what information we want to house inside of GURU cards and it is coming along. This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?

Capterra loader

Saves time for support, sales, and onboarding

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + Easy, fast search for information through Chrome browser extension

+ Integration with Slack makes sharing or creating cards a breeze

Cons: - Verifying cards becomes daunting if you don't regularly groom the knowledge base

Overall: I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires.

Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!

Browser add on is the best feature for quick access to information

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The browser add on is great because you can access quickly links and information that are used on a daily basis, instead of having to go to type an intranet website and search what you need. The concept of everyone adding knowledge very easily is great for startups who are changing all the time.

Cons: The web version of the platform, doesn't seem as easy to use as other website intranet options. Is the only piece missing for a perfect place to store and search for information. I don't use it at all, I just use the add on. It might be the design, cards are way to big, and you have to do a lot of clicks to find something, first the board, then the collection, then the cards.

Overall: Easy to create information, and easy access through it's browser add on.

Guru is a necessity!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I utilize Guru each and every day. It is the best way to keep a company on the same page about topics internally and externally. If I need a quick answer and don't want to ask someone on a different team, I can quickly search it on Guru and find the answer.

Cons: Sometimes it's difficult for me to find the "activity" page but only because it's underneath the Dashboard. I believe it should have it's own tab.

Overall: Guru is especially necessary for newer people within the company!

Capterra loader

Great tool for quick access to documentation!

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When used properly, this is a killer app for internal documentation. It's incredibly easy to add, edit, and search for information with this tool. Within our support organization, it saves a toon of time when someone needs process info or how-tos... a quick search with basic keywords almost always gets what you need.

Cons: No so far... it's been stable and rock solid for us.

incredibly intuitive and fast

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: -this tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment

-fast and flexible; also love that we get feedback on our top knowledge content

-super simple searching takes seconds to find what I need

Cons: -not sure about the flexibility of setting up info because I'm not the admin, but sometimes have seen weird categories pop up - usually gets fixed quickly

Overall: This is making it way easier to manage all our internal knowledge resources and have loved the experience

Good for company-owned content

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a great way for Directors, VPs, to control what folks access.

Cons: It's sometimes really hard to find what you want, you have to be smart about the way you tag and categorize items. Not good for knowledge share amongst peers.

Overall: We use Guru to better organize our assets for easy sharing and distribution amongst the team.

Capterra loader

I feel like a librarian, flinging the doors of knowledge open to my team.

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It feels like the connecting membrane of the teams. Suddenly the niche knowledge stowed away in each person is accessible with a quick search, all in the context of your day to day browser session.

More practically speaking, my sales team uses this to quickly search our docs for the images or product details they need to answer prospect's questions.

My support team uses this to remember product nuances, known issues and saved responses. We also feed it information for consumption by our marketing and sales team.

Cons: I notice that my searches for tags when organizing my cards sometimes don't generate results. However it may have been my spotty airline wifi

Guru is powerful and easy to use

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy this software is to use and to have our users look up information, as well as the verification processes to ensure articles are accurate.

Cons: Guru is great. I wish that there was an easier way to print a card, but that does not come up often.

Overall: We use this for our users to have a clear understanding of how things work.

Capterra loader

A great knowledge management solution - but you need your team's buy in

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a fairly intuitive product to use and build on top of. We also integrated Guru into our Slack instance and urge our sales team to go through Guru before asking a human.

Cons: I don't dislike Guru, but have noticed that with any KMS you need to have constant upkeep to ensure the quality of the information stored is good. Additionally, it's not enough to just maintain the knowledge, people need to be dilegent about adding to it.

Overall: We use it as a tool to support our sales team with the idea of them being able to self-serve and find the right pieces of information.

Guru is Great

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the search feature. I love the tag feature. I love that you can submit suggestions to the update team easily!

Cons: Not a bad word to say! Sometimes my desktop can get a bit messy when I open to many widgets. I have started to stick to the webpage view.

Overall: Previously we were using a custom made support hub. I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru!

Capterra loader

Great Knowledge Management System

Feb 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We used to store all our knowledge in Jira but recently transitioned to Guru. Guru easy very easy to use and has lots of cool features. The auto verify feature is great and makes sure information is kept up to date.

Cons: Its a solid platform and I have not encountered any negatives in my use.

Overall: The company uses Guru to store all our knowledge/ policies / practices. Easy way to share information as a group and keep everyone up to date.

User-friendly training

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Reminds me a lot of Quizlet - great for keeping a record of organizational knowledge.

Cons: I wish there was a way to practice and test of material, as if they were notecards.

Guru Review

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and keep a lot of information well organized. Information can be accessed a variety of ways, such as browser or web extension making the app customizable to individual's preferences.

Cons: Takes a decent amount of training to get the hang of using the software.

A great documentation tool!

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Guru! The interface is nice which, to me, is a great plus. There are so many features that are great. Let's say I edit a card and then my colleague goes in and changes it; I am able to see past versions and the changes between the two! You can also be notified some months later to remind you to look at documentation and update it, to ensure that all the information is still accurate. I love that you can easily go from one card to another. It's a very great tool.

Cons: You may need to take a half hour just to ensure you are familiar with the platform...but that's expected.

Overall: Increased productivity and efficiency!

Used Guru when looking to hire a freelancer

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Was looking to outsource some tasks and used Guru to advertise and interview candidates. Didn't find a successful candidate using this site but it worked well to find some viable candidates, so I'd be willing to try it out again sometime.

Cons: Only complaint is that I didn't find someone but I'd try again.

Helpful Knowledge Base Tool

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easily organize, update, and otherwise manage all content.

- Understand how content is being used with features like "Trust Score" and other reporting capabilities.

- Collaborate with other team members via the "My Tasks" feature.

Cons: - As with any knowledge base, there is a lot of manual maintenance to keep the ecosystem in tip top shape.

- The tagging and categorization features do not always scale very well.

Overall: As far as content / documentation systems go, Guru is a great one. Highly recommend it!

Guru is helpful

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Guru is great to have when you have a large team and a lot of information that needs to be shared across the whole team.

Cons: I wish that Guru had more integrations and was easier to access. Right now, they have an extension and the online platform.

Overall: It's nice to have, but not necessary.

This Information Gathering tool rocks

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Guru is a cool, newer way to centralize questions about topics, products, etc and answers to these questions and how to information in one place by sharing the guru cards. Before using this, we had information in several databases such as SharePoint, GoogleDocs, Microsoft Office platforms, etc.

Cons: We cannot share product knowledge outside of the organization and so this is a limiting factor for us.

Great idea, not so great usability

Oct 14, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great UI. Easy to navigate through different cards. Creating a card is easy.

Cons: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team.

Overall: We had to leave because the search functionality did not work and we ended up missing cards.

Easy to use company Wiki

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to share and update information across organization.

Easy to provide feedback and comments to wiki info.

Cons: It's a useful tool for gathering company wide FAQs and SME Knowledge. No complaints.

great for new employees

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This service is great because it is a great resource for our employees to access important information quickly and easily.

Cons: The only con that i can think of is that i have to login in all the time. i wish it would automatically log me in when i open my browswer

Guru Review

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We just began using this program and it's so much easier to find the information I need! It's easy to search and the interface is simple and intuitive.

Cons: I don't have any complaints about this program at this time.

Capterra loader

the more you put in the more you get out!

Apr 18, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we have found that the more data you put into Guru the more benefit you get out. It learns really quickly and helps our sales team convert more.

Cons: didnt know we needed it until we needed it! but it has made a positive difference to conversion

Guru - 2018

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy way for new hires to pick up on vocab and relevant information to learn their job.

Cons: The search function is not always accurate and takes too long at times to find your desired card.

Capterra loader

Access information at your fingertips

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Guru integrates with Slack. I love being able to find competitor intel, product information, etc all through Slack.

Cons: I do not have any complaints right now, I am still fairly new to using Guru. I would love to see product updates.