Who Uses This Software?

Mainly SaaS companies, but have had interest from agencies and educational organizations as well. We work well in industries where company knowledge is changing constantly.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Guru
  • www.getguru.com
  • Founded 2013
  • United States

About Guru

Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team.


Guru Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Guru Reviews Recently Reviewed!

4f07fbc038416929f3218001e481729c

I feel like a librarian, flinging the doors of knowledge open to my team.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It feels like the connecting membrane of the teams. Suddenly the niche knowledge stowed away in each person is accessible with a quick search, all in the context of your day to day browser session.

More practically speaking, my sales team uses this to quickly search our docs for the images or product details they need to answer prospect's questions.

My support team uses this to remember product nuances, known issues and saved responses. We also feed it information for consumption by our marketing and sales team.

Cons: I notice that my searches for tags when organizing my cards sometimes don't generate results. However it may have been my spotty airline wifi