Who Uses This Software?

Mainly SaaS companies, but have had interest from agencies and educational organizations as well. We work well in industries where company knowledge is changing constantly.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Guru
  • www.getguru.com
  • Founded 2013
  • United States

About Guru

Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team.


Guru Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Guru Reviews Recently Reviewed!


GURU changes everything

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Seamless: Guru fit right into our company needs seamlessly. We needed a centralized and organized hub for company and product knowledge and we able to, within a couple weeks, deploy it to everyone in the company.

Company-wide Adoption: Everyone in the company uses GURU, from the CEO down to the sales team and support reps. We've reduced white noise and chatter in Slack by creating an easy way to access cross-team knowledge and specific/esoteric knowledge.

Chrome Extension: The Chrome Extension cranks up this software to an 11. Having quick info at your fingertips to use on the fly for phone calls is incredibly useful.

Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together. I see small improvements are still ongoing, but it all points towards the same goal of increasing product use and adoption. I've yet to be disappointed with feature deployment from GURU.

Cons: Too many cooks in the kitchen: One of the things I've already seen in the past few months is what I call "too many cooks in the kitchen" syndrome. GURU allows you to set up product experts and card "verifiers" which allows for someone else in the organization to sign off that the GURU card you created contains accurate information. However, sometimes there are too many competing voices to sign off on that card with different ideas and expectations for what should be inside of that card. We are still creating documentation for what information we want to house inside of GURU cards and it is coming along. This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?

Browser add on is the best feature for quick access to information

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The browser add on is great because you can access quickly links and information that are used on a daily basis, instead of having to go to type an intranet website and search what you need. The concept of everyone adding knowledge very easily is great for startups who are changing all the time.

Cons: The web version of the platform, doesn't seem as easy to use as other website intranet options. Is the only piece missing for a perfect place to store and search for information. I don't use it at all, I just use the add on. It might be the design, cards are way to big, and you have to do a lot of clicks to find something, first the board, then the collection, then the cards.

Overall: Easy to create information, and easy access through it's browser add on.

Capterra-loader

I feel like a librarian, flinging the doors of knowledge open to my team.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It feels like the connecting membrane of the teams. Suddenly the niche knowledge stowed away in each person is accessible with a quick search, all in the context of your day to day browser session.

More practically speaking, my sales team uses this to quickly search our docs for the images or product details they need to answer prospect's questions.

My support team uses this to remember product nuances, known issues and saved responses. We also feed it information for consumption by our marketing and sales team.

Cons: I notice that my searches for tags when organizing my cards sometimes don't generate results. However it may have been my spotty airline wifi

This Information Gathering tool rocks

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Guru is a cool, newer way to centralize questions about topics, products, etc and answers to these questions and how to information in one place by sharing the guru cards. Before using this, we had information in several databases such as SharePoint, GoogleDocs, Microsoft Office platforms, etc.

Cons: We cannot share product knowledge outside of the organization and so this is a limiting factor for us.

great for new employees

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This service is great because it is a great resource for our employees to access important information quickly and easily.

Cons: The only con that i can think of is that i have to login in all the time. i wish it would automatically log me in when i open my browswer

Capterra-loader

Access information at your fingertips

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that Guru integrates with Slack. I love being able to find competitor intel, product information, etc all through Slack.

Cons: I do not have any complaints right now, I am still fairly new to using Guru. I would love to see product updates.