# Flex Surveys Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Flex Surveys Software - reviews, pricing plans, popular comparisons to other Employee Engagement products and more.

Source: https://www.capterra.com/p/145402/Flex-Surveys

---

# 

 Flex Surveys Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Flex Surveys

## What is Flex Surveys?

We will work with you to design your \*100% Confidential\* Employee Engagement survey and then handle all of the behind the scenes work. Our services include a dedicated data analyst to provide updates on survey participation and manage your survey database. We utilize secure servers to host your survey and provide a dedicated support team for any survey questions. Once we receive all of the responses, we analyze them to provide detailed reporting and insights into the feedback provided. Flex Surveys’ process provides all of the benefits from both internal & external Employee Engagement Surveys. We have over 15 years’ experience with Employee Engagement Surveys. Save yourself hours of set-up, design and reporting and let us take care of everything.

## What is Flex Surveys used for?

[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)

Overall rating

Based on 76 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$4500

Flat Rate, One Time

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Flex Surveys?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://flexsurveys.com/&name=Flex Surveys)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Flex Surveys

5.0 (76)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$4500

Flat Rate, One Time

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (76)

Ease Of Use

4.7 (5,044)

Value For Money

4.8 (71)

Value For Money

4.5 (4,809)

Customer Service

4.9 (71)

Customer Service

4.6 (4,827)

## Flex Surveys alternatives

[4.8 (2,157)](https://www.capterra.com/p/125670/Workhuman/reviews/)

Starting price

Contact vendor for pricing

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Highest Rated

[4.9 (4,844)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/)

Starting price

Contact vendor for pricing

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/145402/Flex-Surveys/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Feedback Management

4.7 (18)

88.89% of 18 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Performance Management

4.9 (18)

94.44% of 18 reviewers that rated this feature as important or highly important

Organize and manage the accomplishments and development of employees or performance of applications or systems

Mobile Access

4.8 (16)

100.00% of 16 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customizable Questions

4.9 (15)

100.00% of 15 reviewers that rated this feature as important or highly important

Tailored or customizable questions for more targeted and relevant data collection

Performance Metrics

4.8 (13)

100.00% of 13 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Employee Recognition

4.8 (12)

100.00% of 12 reviewers that rated this feature as important or highly important

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Flex Surveys 99 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Define levels of authorization for access to specific files or systems

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc.

Compare key metrics for the business against prominent players in the industry

Manage and monitor spending to align with the financial constraints or goals

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Capability of a software or system to make decisions and perform actions based on specified conditions

Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Digital greeting cards that are sent electronically, usually via email

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Electronic storage of staff/employee contact information and job status in a centralized repository

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Allows employees to set and manage work or career related goals

Establish measurable goals and objectives and track their progress over a specific period of time

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Document completed by employee to assist with career and personal development to reach short term and long term goals

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Facilitate training materials that help employees grow and progress in their positions

Allows managers to praise, recognize skills, and give feedback to their employees

Access software remotely via mobile devices

Distribute a survey via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Identify, track, and respond to negative feedback

Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award

Calculate NPS of customers

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Provides real-time feedback and assessments on employee performance, skills, and accomplishments

Allows employees to praise one another in a social network-like feed visible to the whole organization

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, fill out, and send performance reviews to individual employees

Reporting on how each user, task or process has advanced since its initiation

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Track accrued recognition and rewards at an individual employee level

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more

Point or incentive based programs loyalty programs designed to increase customer engagement

Automatically calculate score after the assessment

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

An individual's evaluation of his or her own strengths, weaknesses, and skills

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Process of communicating with an online community and measuring the effectiveness of activity

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Open text box field

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.9 (76)

4.9

Based on 76 reviews

## Pricing

Value for money

4.8 (71)

[View pricing plan details](https://www.capterra.com/p/145402/Flex-Surveys/pricing/)

Value

$4,500

Flat Rate,One Time

It includes:

-   Dedicated Account Manager
-   Survey Communications
-   Custom Questionnaire
-   Import Prior Results
-   Benchmarks
-   Multiple Access Points (Desktop/Laptop/Phone/Tablet)
-   Database Management
-   Daily Participation Update Reports
-   Flex Reporting Package
-   Results Presentation

Professional

$5,500

Flat Rate,One Time

It includes:

-   Dedicated Account Manager
-   Survey Communications
-   Custom Questionnaire
-   Import Prior Results
-   Benchmarks
-   Multiple Access Points (Desktop/Laptop/Phone/Tablet)
-   Database Management
-   Daily Participation Update Reports
-   Flex Reporting Package
-   Results Presentation
-   Report Segmentation
-   Department/Manager Reports

Enterprise

$7,500

Flat Rate,One Time

It includes:

-   Dedicated Account Manager
-   Survey Communications
-   Custom Questionnaire
-   Import Prior Results
-   Benchmarks
-   Multiple Access Points (Desktop/Laptop/Phone/Tablet)
-   Database Management
-   Daily Participation Update Reports
-   Flex Reporting Package
-   Results Presentation
-   Report Segmentation
-   Department/Manager Reports
-   Additional Presentations (HR & SLT)
-   Additional Reporting (Qualitative Summary / Sr. Executive Reporting)

Value for money

4.8 (71)

4.8

Based on 71 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Alchemer](https://www.capterra.com/p/72549/Alchemer/)[

HRIS](https://www.capterra.com/p/150459/HRIS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (71)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (71)

4.9

Based on 71 reviews

## User reviews

Overall rating

5.0

Based on 76 reviews

Filter by rating

5(73)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RA

Rissie A.

designer for all platforms

Design

### "Quick, Easy, and Rewarding Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 28, 2025

Overall, Flex Surveys gave me a smooth, quick, and rewarding experience I truly enjoyed, and I do recommend Flex Surveys.

Pros

"What I liked most about Flex Surveys was how quick, simple, and rewarding the surveys were" and how understandable the questions were.

Cons

What I liked least was that some surveys filled up way too quickly and were unavailable to me and some were again too long.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Manager

Animation

### "Flex Surveys Reviews "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 27, 2025

Overall experience is positive, easy to use and implement, valuable, and easy to understand analytics for feedback and reporting.

Pros

It provides the ability to gather data from a large population, ease of use, design flexibility, versatility and efficient data analysis.

Cons

Unreliable responses, potential for survey fatigue, no direct solutions, and lack of representativeness.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Administration

Farming

### "Top des top"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 25, 2025

Les logiciels du flexe ma aider beaucoup,par exemple quand je ferais la pub ,la tâche est simple comme dire bonjour

Pros

Tres bien,sur tout leur logiciel,can ma beaucoup aider C 'est le top des top et me facilities Les tâches

Cons

Rien j'aprecie tous Les produit Flex surveys par ce que c'est moins. Cher et compatible pour tout le monde

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

[Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)

A cause nouveau produit et l intelligence articiciel

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Abhishek R.

IT Recruiter

Information Technology and Services

### "User-Friendly, Insightful "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2025

Positive and smooth/Strengths users emphasize/Quick implementation and simple interface for creating and distributing surveys

Pros

Strong Customer / Account-Management Support, Ease of Use / Simple Implementation/Customizable Surveys + Flexible Options

Cons

What Users Dislike / Areas for Improvement/Limited Real-Time Customization / Dependency on Support for Changes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GL

Gen L.

Project Manager

Consumer Services

### "Easy to Use and Professional Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2025

Working with FlexSurveys was straightforward and effective. The setup was simple, communication was clear, and I felt confident that my feedback was being taken seriously. The reporting was insightful and presented in a way that made it easy to act on results. Overall, it was a positive experience that delivered real value.

Pros

The platform was very easy to use, and the process felt smooth from start to finish. The team was professional, supportive, and made the experience feel personal and engaging.

Cons

No major drawbacks — everything worked as expected. The process was very smooth and efficient, so there wasn’t much room to add suggestions or changes along the way, which actually speaks to how well everything was already prepared. Overall, even the “cons” ended up being positives in disguise.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EV

Evelin V.

data entry clerk

Government Administration

### "La plataforma es fantástica para el análisis"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

Lo que realmente diferencia a Flex Surveys es la calidad de sus herramientas de análisis de datos. Los informes son claros, detallados y nos proporcionaron información valiosa que nos ha ayudado a tomar decisiones estratégicas importantes. Además, su equipo de soporte es de primera, siempre disponible y muy eficiente.

Pros

Su plataforma es increíblemente fácil de usar, lo que nos permitió diseñar y lanzar nuestra encuesta de manera rápida y sin complicaciones.

Cons

Aunque la plataforma es fantástica para los análisis básicos, nos encontramos con que las opciones de personalización avanzada en los informes eran limitadas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Sakthivadivel B.

Finance, Loan consulting

Banking

### "Easy to adopt, True & Great Results"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2025

Flex surveys gave us clear, actionable insights into feedback. Their team made the whole process smooth, and the reports helped us identify key areas improve workplace culture.

Pros

Yeah.. It was very easy to adopt.. handle very everything truly. They did all the leg works, happy to work with them.

Cons

For beginners or teams lacking tech skills, the interface can seem complicated at first, new users may struggle.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

aymen b.

Développeur

Program Development

### "Un outil puissant et intuitif pour gérer ses enquêtes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 1, 2025

Mon expérience avec Flex Surveys a été globalement positive. Le logiciel permet de créer rapidement des enquêtes professionnelles et d’obtenir des résultats exploitables en peu de temps. Malgré quelques limites sur l’ergonomie et la tarification, c’est une solution fiable et efficace pour la collecte et l’analyse de feedback

Pros

Interface intuitive et facile à prendre en main. Large choix de modèles de sondages et questionnaires personnalisables. Fonctionnalités d’analyse des résultats en temps réel avec tableaux de bord clairs. Bon service client, réactif et à l’écoute. Possibilité d’exporter les données dans différents formats (Excel, PDF, etc.).

Cons

Certaines fonctionnalités avancées nécessitent un temps d’apprentissage. Le design graphique des questionnaires pourrait être plus moderne. Tarifs un peu élevés pour les petites entreprises. Quelques lenteurs lors du traitement de gros volumes de réponses.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Office Manager

Child Day Care Services

### "Great survey tool to have!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

August 25, 2025

Overall, our experience with flex issues has been very smooth, easy to use and allows us to collect the feedback we need for our organization.

Pros

Flex surveys is very easy to use and allows our organization to collect the feedback we need. It's a great tool at a great price!

Cons

Customer service can take a bit long to respond back to us when we have a question or an support issue we need help with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Student

Education Management

### "Flex Survey Assessment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 21, 2025

Excellent survey it allows the company or organization to fully manage employee feed, engagement, in order to determine the areas that need improvement with in the organization and how the company can best provided excellent satisfaction experience in improvement when providing engagement assessment.

Pros

What I like most is how much ease it is to provide feedback without overly feeling stimulated by the question. Really straight forward and how you to response to your engagement with specific topics. I used the tool at work and also through indeed that allows you to rate and review a company you work for. I have been using this tool for over 4 years now and the customer support is awesome when you feel unsure of this. Great survey tool.

Cons

To be honest it can be a little time consuming and ask a little personal questions but I understand the survey is to get a strong feedback on rate and review a company that one might have worked for to allow others to make a decision to apply. I so get it that is the only thing I do not like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/145402/Flex-Surveys/reviews/)

Popular comparisons

[Connecteam vs Flex Surveys](https://www.capterra.com/compare/145402-153140/Flex-Surveys-vs-Connecteam) 

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