# Flex Surveys Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Flex Surveys the right Employee Engagement solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145402/Flex-Surveys/reviews

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Flex Surveys

5 (76)

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Last updated March 13th, 2026

# Reviews of Flex Surveys

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

EW

Emma W

Business AdministratorFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years.

“It allows us to identify work-related problems that aren't visible to the naked eye, problems that can be solved with initiatives to improve activities.“

April 8, 2025

RA

Rissie A

designer for all platformsDesign, Self-employedUsed the software for: I used a free trial.

“What I liked least was that some surveys filled up way too quickly and were unavailable to me and some were again too long.“

September 28, 2025

KR

Khalid R

FreelancerProgram Development, Self-employedUsed the software for: 6-12 months.

“They made our first Employee Engagement Survey simple to run and delivered customized reports that aligned perfectly with our business structure.“

April 22, 2025

RC

Rebeca C

Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“The interface can be confusing sometimes, especially for first-time users or teams without technical experience.“

June 19, 2025

SL

Sara L

Production ManagerMotion Pictures and Film, 11 - 50 employeesUsed the software for: More than 2 years.

“This has enabled our organization to drive meaningful changes based on the results that were communicated when we received our personalized presentations.“

October 22, 2024

PS

Pebbles S

Insurance AgentInsurance, Self-employedUsed the software for: 1-2 years.

“The participation might have a low rate, and not offer an accurate account of the survey population.“

December 16, 2024

feras r

Operations SupervisorPackage/Freight Delivery, 11 - 50 employeesUsed the software for: 6-12 months.

“He was very flexible in creating surveys with different designs and helped me deal with the survey process based on the customers' responses.“

March 17, 2025

RP

Ron P

President/CEOBanking, 11 - 50 employeesUsed the software for: 6-12 months.

“Our expectations were exceeded by Flex Surveys.“

April 29, 2020

## Showing most helpful reviews

Showing 1-25 of 76 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ava H.  
Staff Software Engineer  
Program Development  
Used the software for: 6-12 months

### "Detailed Employee Feedback"

December 13, 2024

5.0

Reliable tool for collecting and analysing employee feedback to drive meaningful changes.

Pros

I used it to gather anonymous employee feedback, and the detailed reports helped us identify areas for improvement in the workplace.

Cons

Customizing the survey design could be more user-friendly, but the insights were worth it.

Review Source

KR

Khalid R.  
Freelancer  
Program Development  
Used the software for: 6-12 months

### ""Reliable, Supportive, and Insightful"

April 22, 2025

5.0

Working with Flex Surveys has been a fantastic experience! Their deep understanding of Employee Engagement Surveys, combined with their responsiveness and support, made the entire process smooth and efficient. They've guided us at every stage, and after years of partnership, we can’t see ourselves working with anyone else.

Pros

We were highly impressed with the account management support from Flex Surveys. They made our first Employee Engagement Survey simple to run and delivered customized reports that aligned perfectly with our business structure.

Cons

What I liked least about Flex Surveys was that some of the customization options were initially a bit limited, requiring extra communication to get exactly what we needed. However, their team was responsive and worked with us to address our concerns.

Review Source

AS

Alan S.  
Financial Analyst  
Banking  
Used the software for: Less than 6 months

### "Many options for surveys"

March 6, 2025

4.0

It’s good with many options on creating different surveys

Pros

It allows for crating and taking surveys simple and have editing tools

Cons

It can take a bit to learn how to create a survey and how to navigate it

Review Source

RC

Rebeca C.  
Front Desk Representative  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Perfect for the medical field"

June 19, 2025

5.0

Pros

Flex surveys is perfect for the medical field. We have the chance to undertsnad pre existent medical conditions from the patient before the appointment. The software is also great for feeback and patient's reviews, the ease of use turns it into an excellent choice.

Cons

The interface can be confusing sometimes, especially for first-time users or teams without technical experience. Customizing the design could be a good option.

Review Source

EW

Emma W.  
Business Administrator  
Financial Services  
Used the software for: 1-2 years

### "It helps validate the level of satisfaction."

April 8, 2025

5.0

It allows us to identify work-related problems that aren't visible to the naked eye, problems that can be solved with initiatives to improve activities.

Pros

I like using Flex Surveys because through this platform, I've been able to express my satisfaction with the work environment and express what I like most and least, thus helping to improve work and ensuring that we are heard more through Flex Surveys. Likewise, all the information is compiled to create a more accurate database with the collected data and thus understand employee engagement and performance.

Cons

I can't say that everything has been perfect because sometimes the system is slow to load information, but it's a matter of patience and waiting; otherwise, everything works well.

Review Source

CW

Colby W.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Use Flex Survey and Make your Life Easier"

August 4, 2025

5.0

From the design and build of the survey, to the collection and monitoring of data, the flex survey system was a grade A experience.

Pros

I love how easy and user friendly the development survey process is. It made creating my survey a seamless process.

Cons

There really isn't any thing I can think of the I did not like about the process and using the Flex Survey System.

Review Source

TL

Tavoni L.  
Education Coordinator  
E-Learning  
Used the software for: 6-12 months

### "A fantastic product!!!!"

May 7, 2025

5.0

Flex Surveys is a good survey solution, it makes it easier distributing the surveys, and allowing for more time to analyze the results rather than focusing on the time consuming details. This product was very customizable to my company's needs.

Pros

It is a fantastic and reliable product to use!!!!! It was easy to navigate and very user-friendly!!!!!

Cons

This product exceeded my expectations!! I have no bad reviews for this product!!!! A very trustworthy product!!!

Review Source

sS

sarah S.  
photographer  
Motion Pictures and Film  
Used the software for: Less than 6 months

### "Great tool to better the workplace"

June 24, 2025

5.0

Pros

I like that it's user friendly for both management and employees to use. It's a great tool to get feedback

Cons

Things I like the least would probably be the pricing. I feel like every platform has such a high price nowadays, it would be nice to have a really reasonable or free option.

Review Source

CP

Christie P.  
Director of Operations  
Retail  
Used the software for: Less than 6 months

### "Flex Surveys Review"

June 27, 2025

5.0

Awesome, the entire team I was working with was great to work with from setting up the surveys to implementing them, to receiving the results.

Pros

From the beginning I found them helpful and insightful. The summaries sent were top notch. Highly Recommend them.

Cons

There are not any features that I would say that I liked least about the program. The customer service team is highly knowledgeable about the program and was eager to help with all questions and concerns.

Review Source

VR

Verified Reviewer  
Production manager  
Food & Beverages  
Used the software for: 1-2 years

### "Amazing. -Amazing- Amazing"

March 12, 2023

5.0

Pros

A more than wonderful program for conducting surveys among employees for their participation in decision-making in the company, which is very useful in analyzing the results.

Cons

Its price is high, it is preferable that the price be lower than that.

Review Source

VR

Verified Reviewer  
Administration  
Farming  
Used the software for: Less than 6 months

### "Top des top"

September 25, 2025

5.0

Les logiciels du flexe ma aider beaucoup,par exemple quand je ferais la pub ,la tâche est simple comme dire bonjour

Pros

Tres bien,sur tout leur logiciel,can ma beaucoup aider C 'est le top des top et me facilities Les tâches

Cons

Rien j'aprecie tous Les produit Flex surveys par ce que c'est moins. Cher et compatible pour tout le monde

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)

A cause nouveau produit et l intelligence articiciel

Review Source

CG

Carolyn G.  
Senior Vice President Human Resources  
Insurance  
Used the software for: 6-12 months

### "Easy to Implement & Fully Managed Service"

April 22, 2024

5.0

Pros

They make your life easy by handling all the time-consuming aspects of your Employee Engagement Survey rollout.

Cons

Flex Surveys has completely surpassed our expectations.

Review Source

LAH

Lilli Ann H.  
Director of Human Resources  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Extremely Knowledgeable & Provides Expert Guidance"

July 9, 2020

5.0

Pros

"We have had the privilege to have the support of Flex surveys for two consecutive employee engagement surveys. They were extremely knowledgeable and provided expert guidance on best practice for both our initial and follow-up survey. The Team was responsive and provided quick turn around for our change requests. I would highly recommend Flex not only for their orientation and administration of surveys but also for their comprehensive reporting package. The customization they provided offered our leaders great insight on where to begin for action planning on survey results. "

Cons

I could not recommend a team more highly from initial discovery conversations through final results.

Review Source

KM

Keith M.  
Chief Financial Officer  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Simple & Easy to Implement "

May 12, 2020

5.0

Pros

I have used Flex in three different organizations and would recommend them because 1) the personal attention provided by the Account Managers, 2) how simple the program is to implement, and 3) the phenomenal reporting and graphics that makes it simple to identify improvement areas in your organization.

Cons

Taking on the task of performing an employee engagement survey can feel like a daunting task, Flex Surveys makes the process simple and easy to implement.

Review Source

AG

Anita G.  
Director of People Development  
Automotive  
Used the software for: 2+ years

### "Valuable Insights Into Employee Engagement"

June 14, 2023

5.0

Pros

Flex Surveys was a game changer for our organization. Their expertise and exceptional service helped us gain valuable insights into employee engagement and improve our workplace.

Cons

Highly Recommend their Employee Engagement services!

Review Source

SS

Scott S.  
Executive Director of Human Resources  
Education Management  
Used the software for: 2+ years

### "Responsive Support and Strategic Insight into Survey Results"

August 17, 2023

5.0

Pros

Flex is the best survey provider we have ever used. They have repeatedly offered us expert advice, incredibly responsive support and strategic insight into all our survey initiatives. The account managers do all the leg work for us and have consistently incorporated our wants and unique needs into the make-up, launch and roll-out of results.

Cons

Flex has exceeded our expectations and we highly recommend their services.

Review Source

CB

Corey B.  
Manager of Employee Development and Engagement  
Airlines/Aviation  
Used the software for: 2+ years

### "Cost Effective Employee Engagement Solution"

May 26, 2020

5.0

Pros

I would highly recommend Flex Surveys to any organization looking for a cost effective employee engagement survey solution.  From a customer service perspective, I have very high standards.  Our organization has been very impressed with both the knowledge and level of service provided by all Flex staff. 

Cons

Anytime we had questions or requested additional information their staff were quick to respond.

Review Source

WS

Whitney S.  
Human Resources  
Financial Services  
Used the software for: 1-2 years

### "Great Value & Detailed Reporting"

June 10, 2020

5.0

Pros

We chose Flex to facilitate our first attempt at a third-party administered employee engagement survey and were very pleased with the results. Their customer service was speedy and thorough and we had a lot of freedom to customize things while still receiving expert advice on ways to maximize our findings. As the default administrator, I was thrilled to have their team do all the slicing and dicing and the reports provided a great variety of detail for different end users.

Cons

Flex Surveys was excellent, all in all a great value.

Review Source

LK

Lisa K.  
Operations Manager  
Capital Markets  
Used the software for: 2+ years

### "Insightful, Thorough & Responsive Service "

August 13, 2020

5.0

Pros

We found Flex Surveys to be very thorough & responsive with a good sense of what we were looking to achieve. They were instrumental in guiding us to form relevant and impactful questions to our firm.

Cons

They provided details of their entire process, which was both insightful and helpful in understanding how to get the most out of an employee survey.

Review Source

KL

Kristy L.  
Chief HR Officer  
Mining & Metals  
Used the software for: 2+ years

### "Great Product & Service for an Unbeatable Price"

September 3, 2020

5.0

Pros

The amount of effort they put in on my behalf has helped our process tremendously. They've been very good with taking my calls and making sure all my concerns are addressed.

Cons

I can't imagine a better product or service for the price!

Review Source

CW

Chris W.  
Chief Operating Officer  
Capital Markets  
Used the software for: 1-2 years

### "Insight Into Employee Satisfaction"

July 22, 2020

5.0

Pros

Our firm was really pleased with the Flex Survey product as it helped us gain some real insight into employees’ satisfaction levels. The survey was easy to administer and we achieved excellent participation rates. The reports were easy to understand, and they provided actionable intelligence. All of this fit within our budget.

Cons

From a product standpoint, I could not be happier.

Review Source

PC

Peter C.  
Head of Human Resources  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great Partners in Employee Engagement"

January 29, 2024

5.0

Pros

Flex Surveys has been instrumental in our employee engagement initiatives. Their surveys are insightful, and the customer support is outstanding.

Cons

I highly recommend their services. Truly great partners!

Review Source

MD

Michelle D.  
Director, Human Resources  
Automotive  
Used the software for: 1-2 years

### "Quick Turnaround & Customer Focused Service"

October 8, 2020

5.0

Pros

Before using Flex Surveys, I would be responsible for the administrative and development of our regular employee surveys. Since Flex, I have been able to transition these time-consuming tasks while fully trusting the recommendations and deployment of our surveys.

Cons

They offer a quick turnaround and are very customer focused.

Review Source

AL

Amanda L.  
Executive Assistant  
Insurance  
Used the software for: 1-2 years

### "Insightful & Valuable Employee Survey Tool"

May 19, 2020

5.0

Pros

Flex Surveys provided direction in assisting us with launching an employee survey strategy. Their insights are a valuable tool in helping our organization. Lovely team to work with and great product! 

Cons

I highly recommend them for your survey needs.

Review Source

TB

Tina B.  
HR Generalist  
Airlines/Aviation  
Used the software for: 6-12 months

### "Affordable Analysis & Benchmarking"

June 1, 2020

5.0

Pros

We chose Flex Survey because we were looking for a platform that didn’t require a lengthy or convoluted implementation process yet offered thorough analysis and benchmarking, all for an affordable budget

Cons

Flex Surveys did a great job of administering our employee survey.

Review Source

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