# Extensiv Order Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Extensiv Order Management the right Enterprise Resource Planning solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145409/Skubana/reviews --- Extensiv Order Management 4.7 (114) [View alternatives](https://www.capterra.com/p/145409/Skubana/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Extensiv Order Management Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews AH Anais H DTC Fulfillment SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to use, can integrate with multiple platforms to keep everything in one place, easy to customize needs especially with orderbots, inventory or order issues are easy to resolve“ December 15, 2025 CC Chris C DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The speed at which the backend works is slower than I'd like. “ August 27, 2025 EW Elijah W Customer Service and Product ManagerSporting Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly.“ May 10, 2023 NF Neema F Director of Logistics Apparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify.“ May 12, 2023 LH Louis H Chief Operating OfficerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs".“ May 16, 2023 LH Louis H Chief Operating OfficerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “I experience some issues trying to run Order Manager simultaneously as Warehouse Manager.“ May 16, 2023 EW Elijah W Customer Service and Product ManagerSporting Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform loads quickly and can easily be educated to new employees at the company.“ May 10, 2023 Sarah S VP Business DevelopmentAlternative Medicine, 51 - 200 employeesUsed the software for: 1-2 years. “Some aspects of the product are difficult to understand without requesting help/explanation from the client services team.“ August 27, 2020 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle J. President Retail Used the software for: 6-12 months ### "Requirement if you know how important automation is nowadays. " October 9, 2018 5.0 I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses. Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces. All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it. Pros Ease of use Automation Amazing customer service Automatic PO Audit Controls All shipping carriers Connects seamlessly to WMS software + every other program you need Unlimited listing SKUS per marketplace Easy to migrate and get started FTP to connect directly to your supplier Complete dropship automation Cons It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times. Review Source Stephan J. Founder/COO Consumer Goods Used the software for: 6-12 months ### "Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management" July 19, 2016 5.0 We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience. Pros See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system. Cons The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days. Review Source Response from Extensiv July 20, 2016 Thank you for taking the time to share your feedback with the e-commerce seller community. We look at all feedback and appreciate your comments regarding our Skubana and our team. This will help sellers choose in a very noisy marketplace. We certainly look forward to helping you keep making more money and automating your business. NF Neema F. Director of Logistics Apparel & Fashion Used the software for: 1-2 years ### "Extensiv Review - Brandon Blackwood NY " May 12, 2023 3.0 Overall this system taught me a lot about what our business needs in a new IMS/OMS. The importance of syncing capabilities, and order flow. I learned how to optimize my warehouse outbound ops in terms of how/when I import orders. This has been very helpful for me. Pros \- The ability to set up a "Virtual warehouse" for pre-orders - Orderbots and the ability to control how and when orders import into our WMS- Tagging each collection/batch of SKUs so it is easier to pull reports based on SKU count Cons The inventory syncing capabilities are very slow and has effected our website multiple times. We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify. Review Source Mark H. Used the software for: 2+ years ### "Increased revenue because of Skubana - Win all the way around." October 26, 2017 5.0 Pros #1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it. Cons Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way. Review Source Kris C. Owner / CIO Marketing and Advertising Used the software for: 2+ years ### "Game Changer" March 15, 2017 5.0 Pros Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations. Cons No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions Review Source Monica B. CEO Internet Used the software for: 1-2 years ### "Review" July 24, 2019 3.0 Pros Web-Based Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman. Cons Too many required "integration partners" and "connectors" in order to use the software. Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs. Inventory accuracy. Review Source Zsolt B. Used the software for: 1-2 years ### "Incredible" January 9, 2017 5.0 Total life changer. This literally saved our business! Thank you, team, for developing this tool. We are now so successful that we can sell our e-commerce business. Pros Onboarding team is amazing Great inventory management Cons Some part are little tedious No repricing feature Still not 100% functional after 1 year of tweaking (but we are much better of with it than without) Review Source Nicholai J. CEO Packaging and Containers Used the software for: 6-12 months ### "Best ERP...EVER!" May 24, 2019 5.0 Very good. Pros We spent a lot of money trying to find everything that skubana can do. I wish we found them earlier. The best part is to be able to forecast inventory needed across multiple fulfillment centers around the world. Cons It's all good. Takes alittle bit of time to setup...but they do the work for us. so its great! Review Source Response from Extensiv May 30, 2019 Amazing review. Thank you for being a customer! Michel J. Java Engineer Used the software for: Less than 6 months ### "Easy to use, does a good job, UI could use some improvement" March 29, 2018 5.0 Pros There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular \* Great customer support with short response time \* Feels stable \* Mostly intuitive \* Feature-Rich \* Short loading times \* Rather modern UI Cons The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues. Review Source Marlene W. Used the software for: Less than 6 months ### "Excellent Experience!!" June 21, 2016 5.0 We had an excellent experience with Skubana! Our account manager was fantastic and we absolutely loved having the one-on-one support. The analytics were exceptional and really helped us to understand where our business was standing and where we wanted to go in the future. We signed up looking for a way to manage orders between eBay and Amazon and Skubana did an amazing job of handling this. Pros The personalized account management was superior. Our account manager was always available (including nights and weekends) and never had to briefed on our back story... he remembered us well and was always familiar with our situation and able to resolve any issue we came across. Integration was incredibly simple compared to other apps. The interface was easy to navigate and the support and training materials were very helpful. Cons The only con is that Skubana is a bit pricy for a small business like ourselves. The fees involved weren't worth our continued patronage but we hope to grow our business and be back in the future because Skubana is the best by far. Review Source VR Verified Reviewer Chief Technology Officer Telecommunications Used the software for: 1-2 years ### "Omni Channel made easier and better visibility into marketplace profitability" October 14, 2017 5.0 Pros 1\. Ties all marketplaces and websites under one roof! Enough said. 2. Allows you to see profitability and sales in various forms including: per sku, by marketplace, top grossing items, overall profitability, desired dates. All of this allows a business to make better decisions on which products are winners and losers. And it enhances your ability to know which products are doing better on the different marketplaces. 3. View inventory levels at all your warehouses as well as customizing how you see the inventory. 4. Auto generated PO's based on historical sales. This feature takes the guess work out of knowing which items need to be in-stock especially if you are selling through FBA. You can configure this feature in various ways to allow customization based on your inventory and PO needs. 5. Open API - This is important if you are a more advanced seller and need to integrate Skubana into other apps or platforms. 6. The support team at Skubana has been wonderful to work with and very responsive. They do a much better job that other software companies. Support is included with your package. You can email or talk with a live person in the U.S! And you are never rushed or pressured to get off the phone. 7. They are focused on building features that help you sell more. And in the 2 years we have been using the Skubana software it has gotten better with the new features they have released. Cons 1\. This platform is jammed packed with so many features that you can get a bit overwhelmed. On the filp side, when you do get overwhelmed just email your account manager. Our account manager has been a pleasure to work with. Review Source JG Jose G. Supply Chain Manager Consumer Goods Used the software for: 2+ years ### "The essential tool for Multi-Channel businesses" January 20, 2021 5.0 Overall Skubana is an essential part of our business to integrate between all our sales channels and warehouses. It also allows for switching from FBA to FBM with a simple toggle switched on or off, in a situation where Amazon inventory is stocked out. Pros Skubana makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our E-Commerce business with several different sales channels and fulfillment partners. Skubana allows us to have everything tied together under 1 platform, giving us a lot of flexibility in directing volume to specific Warehouses. The order bot tools are also very important as it automates a lot of the order management process, saving time and money. Additionally, due to Skubana's ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from FBA to FBM during the early pandemic days in March 2020 when FBA fulfillment times with Amazon reach upwards of 3-4 weeks delayed. Cons The configuration process to set up certain account settings or actions isn't always easy or streamlined and can require contacting support for several days as they walk you through the setup process. Review Source EW Elijah W. Customer Service and Product Manager Sporting Goods Used the software for: Less than 6 months ### "Extensiv for Customer Support" May 10, 2023 4.0 As a customer support manager, myself and my team use Extensiv to look up customer order numbers and tracking numbers, confirm/ verify orders placed on the array of ecommerce platforms we sell on, as well as check inventory. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly. The platform loads quickly and can easily be educated to new employees at the company. Pros I enjoy Extensiv Order Managers platform layout that is quick and easy to navigate. Cons N/A. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Our team has no complaints regarding the platform nor have I heard of our operations team complain about it. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Lots of potential - extremely promising software platform" July 27, 2017 4.0 Pros Purchase order manager is great FBA Workflow (NEW and in BETA) looks good and promising Inventory management control is good and working how it should Cons I have been having issues with calculations in analytics that have not been resolved for months. For order printing skubana is less advanced when you compare to shipstation. The automation rules, the selecting of orders, etc. is not good on skubana so there is some logic configuration that needs to be changed once you go to skubana from shipstation. Some of the logic cannot be transferred over either from shipstation to skubana which causes more manual input. Review Source VR Verified Reviewer VP Business Development Alternative Medicine Used the software for: 1-2 years ### "Great product and responsive customer service" August 27, 2020 5.0 Pros Complex but intuitive product, and the client service reps were fantastic - super communicative, knowledgeable and proactive. Cons Some aspects of the product are difficult to understand without requesting help/explanation from the client services team. Review Source GY Grant Y. President Used the software for: 2+ years ### "Near Enterprise Grade without the Cost" March 28, 2018 5.0 Saves us countless hours in manual order processing, inventory updating and managing our shipping. Pros \- Performance oriented for large sellers - UX that mostly makes business sense vs UX designed by coders - Multiple warehouses, brands, vendors and channels - Strong auditing and user controls - Great value for price - Good support - API (but not strong on documentation) Cons \- Small UI/UX bugs that persist - Occasional performance hiccups - Many useful features (bots) have poor documentation Review Source AH Amanda H. Logisitcs and Operations Logistics and Supply Chain Used the software for: 1-2 years ### "It's the perfect platform for our company" November 1, 2019 5.0 Working on adding additional carrier into Skubana. In the near future hopefully we can have Skubana placing orders for us. Adding inventory rules. Pros It's great to have all our marketplaces at the same place, it ties it all together. It's easy to keep track of orders, inventory and statistics. And since we're working from different parts of the world it is very helpful to have everything under one roof Cons It can be a bit overwhelming with all the different features that Skubana can help out with. But if you just take it step by step and not try to get into everything at once it is a very helpful marketplace. Review Source DJ Daniel J. Manager Used the software for: 1-2 years ### "Skubana is very reliable for inventory mgmt and they have very proactive staff." August 15, 2017 5.0 Pros Skubana's inventory management system is very reliable. If you are across more than one marketplace and are looking to consolidate your inventory, Skubana's great at that. I also like that their staff, from top to bottom, seem very proactive. The CEO is always presenting new and helpful ideas across emails and other platforms. We've had two of our dedicated Skubana tech agents get "promoted" to higher positions. Their tech support, for the most part, are very proficient. Cons Skubana has a number of other functions that we rarely use. Analytics reporting methods will vary by company. If you do put in a function request, don't hold your breath on it, as there are some functions that we put in a long time ago that have still not been addressed. Review Source DR David R. Fulfillment Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Saved me hours a day by integrating 4 selling channels into 1 easy to use program." June 2, 2017 5.0 Saved me tons of time! Pros We were selling through Shopify, Amazon, Jet and eBay. Before we got Skubana, I was spending hours a day bouncing back and forth in between the 4 selling platforms making sure orders were importing correctly, stock quantity was current and making sure tracking information was uploaded for each order. Skubana easily integrated all 4 selling channels along with our 3PL we use. It has easily saved me 10+ hours a week. Cons The one thing I wish I could do directly from the software is to contact support. It would be nice if there was a button or link that I could click on that would automatically open up an email addressed to my account manager. Review Source Response from Extensiv June 5, 2017 David, Thank you for trusting Skubana with your business. We are happy to hear that our platform has significantly improved your productivity in your business. We are constantly improving our platform, so stay tuned! JP Jesenia P. DISTRIBUTION SPECIALIST Automotive Used the software for: Less than 6 months ### "Order Management Review" May 12, 2023 5.0 Good Pros Easy to use and accurate with the prices. Cons FedEx multiple boxes discount does not sync accurate from our account. When done in our software multiple boxes usually we get discounts. Reason for choosing Extensiv Order Management Price was little cheaper like 3 years ago but now I see is going up. Review Source John P. Used the software for: ### "Skubana is capable of being the only e-commerce tool your store needs" April 20, 2017 5.0 Out of the box Skubana has key features that allow us to run our business without worrying about all of the details that normally bog down ecommerce stores with multiple warehouses and multiple sales channels. The forecasting tool for our warehouses is a great feature and works as well as competitive tools. Our favorite tools is the automatic PO generation because it saves hours every week. Their pricing model works well for a scaling business. Most competitors take a piece of the pie alongside a monthly fee. Skubana does not take a percentage of the sales. Their onboarding team has been a key element to the success. Wali has provided us with ongoing support as we setup our account and add multiple sales channels. He's always available to answer questions. Review Source Response from Extensiv April 21, 2017 Thank you Cleaner Filters for making Skubana your trusted partner to success! kC kris C. Owner Sporting Goods Used the software for: 2+ years ### "A Must Have" March 15, 2017 5.0 Game changing SaaS. Automated our business. Have tried all software on the market and SKUbana is by far the best out there. Increased multiple marketplace sales by over 50%. Staff is very help and knowledgeable Pros Automated our business. Saved hours per day on tasks. Review Source Response from Extensiv March 15, 2017 We thrive on your feedback Kris. Thanks so much for your business. We look forward to continuing to empower your multi-marketplace business. Ephraim A. CEO Used the software for: ### "Skubana is the path for a seller to succeed!" February 24, 2016 5.0 The Inventory and the Analytic's Program it self gave me a much better idea were I'm making and were I'm loosing as a seller and the Platform is just great!!! And i want to say too that the customer service is the best with Skubana, Chad Rubin the CEO and Abdullah My Account Manager gave me how much time possible to learn the program at no extra cost at all VS. other ask for training and setup fee.. Review Source Response from Extensiv February 26, 2016 We love that we are able to help you grow Benevelo Gifts by enabling you to see where you should be focusing on in your business. Trust that we are working hard to get Skubana even better and we are rolling out more features/services to serve you better! Thank you for trusting Skubana with your business! Crystal S. Writing Department Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Skubana helps me to manage shipping and receiving in our large-inventory company" June 28, 2017 4.0 I can quickly access shipping information when dealing with our inventory. Pros This program is organized well and aspires to be a quick, easy-to-use program when dealing with shipping inventory in and out of our warehouse. Cons The program frequently moves slowly or crashes. When signed in I am sometimes kicked out of the program and lose work. This is not an everyday thing but enough to mention it. Review Source TB Tayyeb B. CEO Retail Used the software for: 1-2 years ### "Skubana has tons of potential" December 13, 2019 5.0 Pros Its versatility and amazing customer service team. Cons The glitches tend to slow down operation which at times becomes frustrating. But the team rectifies the situation very quickly. Reason for choosing Extensiv Order Management Cost effectiveness. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.