--- title: "Extensiv Order Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Extensiv Order Management the right Enterprise Resource Planning solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145409/Skubana/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-01" --- Extensiv Order Management 4.7 (114) [View alternatives](https://www.capterra.com/p/145409/Skubana/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 1st, 2026 # Reviews of Extensiv Order Management Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews AH Anais H DTC Fulfillment SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to use, can integrate with multiple platforms to keep everything in one place, easy to customize needs especially with orderbots, inventory or order issues are easy to resolve“ December 15, 2025 CC Chris C DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The speed at which the backend works is slower than I'd like. “ August 27, 2025 EW Elijah W Customer Service and Product ManagerSporting Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly.“ May 10, 2023 NF Neema F Director of Logistics Apparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify.“ May 12, 2023 LH Louis H Chief Operating OfficerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs".“ May 16, 2023 LH Louis H Chief Operating OfficerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “I experience some issues trying to run Order Manager simultaneously as Warehouse Manager.“ May 16, 2023 EW Elijah W Customer Service and Product ManagerSporting Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform loads quickly and can easily be educated to new employees at the company.“ May 10, 2023 ## Showing most helpful reviews Showing 1-25 of 114 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer DTC Fulfillment Specialist Used the software for: 3-5 years ### "Great software to manage multiple channels." December 17, 2025 4.0 Pros Easy to use, can integrate with multiple platforms to keep everything in one place, easy to customize needs especially with orderbots, inventory or order issues are easy to resolve Cons At times, it's so customizable that you need support to help set something up that feels like it should be intuitive. Review Source Stephan J. Founder/COO Used the software for: Less than 1 year ### "Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management" July 20, 2016 5.0 We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience. Pros See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system. Cons The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days. Review Source Mark H. Used the software for: 3-5 years ### "Increased revenue because of Skubana - Win all the way around." October 27, 2017 5.0 Pros #1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it. Cons Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way. Review Source Monica B. CEO Used the software for: 1-3 years ### "Review" July 26, 2019 3.0 Pros Web-Based Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman. Cons Too many required "integration partners" and "connectors" in order to use the software. Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs. Inventory accuracy. Review Source Kris C. Owner / CIO Used the software for: 3-5 years ### "Game Changer" March 17, 2017 5.0 Pros Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations. Cons No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions Review Source Zsolt B. Used the software for: 1-3 years ### "Incredible" January 16, 2017 5.0 Total life changer. This literally saved our business! Thank you, team, for developing this tool. We are now so successful that we can sell our e-commerce business. Pros Onboarding team is amazing Great inventory management Cons Some part are little tedious No repricing feature Still not 100% functional after 1 year of tweaking (but we are much better of with it than without) Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Best ERP...EVER!" May 29, 2019 5.0 Very good. Pros We spent a lot of money trying to find everything that skubana can do. I wish we found them earlier. The best part is to be able to forecast inventory needed across multiple fulfillment centers around the world. Cons It's all good. Takes alittle bit of time to setup...but they do the work for us. so its great! Review Source Michel J. Java Engineer Used the software for: Less than 1 year ### "Easy to use, does a good job, UI could use some improvement" April 2, 2018 5.0 Pros There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular \* Great customer support with short response time \* Feels stable \* Mostly intuitive \* Feature-Rich \* Short loading times \* Rather modern UI Cons The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues. Review Source R Reviewer Used the software for: Less than 1 year ### "Excellent Experience!!" June 21, 2016 5.0 We had an excellent experience with Skubana! Our account manager was fantastic and we absolutely loved having the one-on-one support. The analytics were exceptional and really helped us to understand where our business was standing and where we wanted to go in the future. We signed up looking for a way to manage orders between eBay and Amazon and Skubana did an amazing job of handling this. Pros The personalized account management was superior. Our account manager was always available (including nights and weekends) and never had to briefed on our back story... he remembered us well and was always familiar with our situation and able to resolve any issue we came across. Integration was incredibly simple compared to other apps. The interface was easy to navigate and the support and training materials were very helpful. Cons The only con is that Skubana is a bit pricy for a small business like ourselves. The fees involved weren't worth our continued patronage but we hope to grow our business and be back in the future because Skubana is the best by far. Review Source R Reviewer Founder Used the software for: Less than 1 year ### "Best value ecommerce software" January 25, 2016 5.0 Skubana is an excellent solution for us. It automates many important tasks and allows us to control our fulfillment process, inventory and sales. For a company using Fulfillment by Amazon (FBA) using multi sale channels, Skubana is a perfect solution. The support staff of Skubana is helpful and they will walk you through the setup process. Skubana is a great ecommerce app and although it is still missing some functionality we would like to see, it is by far the best solution we have found. Skubana has been evolving since we started working with it and we are looking forward for the new features coming up this year Pros This is the most complete eCommerce management software with more and more features introduced on a regular basis. Best value for you money. Cons Due to its complexity it takes some time to fully configure and use all the features available. We are also missing a couple of features which are due, according to Skubana in 2016. Review Source Jeffrey C. Used the software for: 1-3 years ### "Excellent platform and customer service" March 7, 2016 5.0 Skubana offers an easy to use, well supported, cost effective platform to ship, track inventory and manage sales data. We use it for retail and wholesale, international and domestic shipping. Pros Easy to use, cost effective, well supported. Cons Quickbooks integration and barcode scanners will be great additions. Review Source R Reviewer Customer Support Associate Used the software for: 3-5 years ### "Extensive is useful" May 17, 2023 5.0 Pros Having a one-stop for all our warehouse systems. Cons Having the right tags and the timing of important are important to determine how we treat orders. One thing that our team is struggling with is orders that are suspicious and/or fraudulent. It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv). Review Source Jose G. Supply Chain Manager Used the software for: 3-5 years ### "The essential tool for Multi-Channel businesses" January 25, 2021 5.0 Overall Skubana is an essential part of our business to integrate between all our sales channels and warehouses. It also allows for switching from FBA to FBM with a simple toggle switched on or off, in a situation where Amazon inventory is stocked out. Pros Skubana makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our E-Commerce business with several different sales channels and fulfillment partners. Skubana allows us to have everything tied together under 1 platform, giving us a lot of flexibility in directing volume to specific Warehouses. The order bot tools are also very important as it automates a lot of the order management process, saving time and money. Additionally, due to Skubana's ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from FBA to FBM during the early pandemic days in March 2020 when FBA fulfillment times with Amazon reach upwards of 3-4 weeks delayed. Cons The configuration process to set up certain account settings or actions isn't always easy or streamlined and can require contacting support for several days as they walk you through the setup process. Review Source R Reviewer Customer Service and Product Manager Used the software for: Less than 1 year ### "Extensiv for Customer Support" May 11, 2023 4.0 As a customer support manager, myself and my team use Extensiv to look up customer order numbers and tracking numbers, confirm/ verify orders placed on the array of ecommerce platforms we sell on, as well as check inventory. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly. The platform loads quickly and can easily be educated to new employees at the company. Pros I enjoy Extensiv Order Managers platform layout that is quick and easy to navigate. Cons N/A. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Our team has no complaints regarding the platform nor have I heard of our operations team complain about it. Review Source VR Verified Reviewer Used the software for: Less than 1 year ### "Lots of potential - extremely promising software platform" July 28, 2017 4.0 Pros Purchase order manager is great FBA Workflow (NEW and in BETA) looks good and promising Inventory management control is good and working how it should Cons I have been having issues with calculations in analytics that have not been resolved for months. For order printing skubana is less advanced when you compare to shipstation. The automation rules, the selecting of orders, etc. is not good on skubana so there is some logic configuration that needs to be changed once you go to skubana from shipstation. Some of the logic cannot be transferred over either from shipstation to skubana which causes more manual input. Review Source VR Verified Reviewer VP Business Development Used the software for: 1-3 years ### "Great product and responsive customer service" September 4, 2020 5.0 Pros Complex but intuitive product, and the client service reps were fantastic - super communicative, knowledgeable and proactive. Cons Some aspects of the product are difficult to understand without requesting help/explanation from the client services team. Review Source GY Grant Y. President Used the software for: 3-5 years ### "Near Enterprise Grade without the Cost" March 29, 2018 5.0 Saves us countless hours in manual order processing, inventory updating and managing our shipping. Pros \- Performance oriented for large sellers - UX that mostly makes business sense vs UX designed by coders - Multiple warehouses, brands, vendors and channels - Strong auditing and user controls - Great value for price - Good support - API (but not strong on documentation) Cons \- Small UI/UX bugs that persist - Occasional performance hiccups - Many useful features (bots) have poor documentation Review Source AH Amanda H. Logisitcs and Operations Used the software for: 1-3 years ### "It's the perfect platform for our company" November 4, 2019 5.0 Working on adding additional carrier into Skubana. In the near future hopefully we can have Skubana placing orders for us. Adding inventory rules. Pros It's great to have all our marketplaces at the same place, it ties it all together. It's easy to keep track of orders, inventory and statistics. And since we're working from different parts of the world it is very helpful to have everything under one roof Cons It can be a bit overwhelming with all the different features that Skubana can help out with. But if you just take it step by step and not try to get into everything at once it is a very helpful marketplace. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Skubana is very reliable for inventory mgmt and they have very proactive staff." August 17, 2017 5.0 Pros Skubana's inventory management system is very reliable. If you are across more than one marketplace and are looking to consolidate your inventory, Skubana's great at that. I also like that their staff, from top to bottom, seem very proactive. The CEO is always presenting new and helpful ideas across emails and other platforms. We've had two of our dedicated Skubana tech agents get "promoted" to higher positions. Their tech support, for the most part, are very proficient. Cons Skubana has a number of other functions that we rarely use. Analytics reporting methods will vary by company. If you do put in a function request, don't hold your breath on it, as there are some functions that we put in a long time ago that have still not been addressed. Review Source R Reviewer Fulfillment Manager Used the software for: Less than 1 year ### "Saved me hours a day by integrating 4 selling channels into 1 easy to use program." June 2, 2017 5.0 Saved me tons of time! Pros We were selling through Shopify, Amazon, Jet and eBay. Before we got Skubana, I was spending hours a day bouncing back and forth in between the 4 selling platforms making sure orders were importing correctly, stock quantity was current and making sure tracking information was uploaded for each order. Skubana easily integrated all 4 selling channels along with our 3PL we use. It has easily saved me 10+ hours a week. Cons The one thing I wish I could do directly from the software is to contact support. It would be nice if there was a button or link that I could click on that would automatically open up an email addressed to my account manager. Review Source R Reviewer DISTRIBUTION SPECIALIST Used the software for: Less than 1 year ### "Order Management Review" May 15, 2023 5.0 Good Pros Easy to use and accurate with the prices. Cons FedEx multiple boxes discount does not sync accurate from our account. When done in our software multiple boxes usually we get discounts. Review Source John P. ### "Skubana is capable of being the only e-commerce tool your store needs" May 17, 2017 5.0 Out of the box Skubana has key features that allow us to run our business without worrying about all of the details that normally bog down ecommerce stores with multiple warehouses and multiple sales channels. The forecasting tool for our warehouses is a great feature and works as well as competitive tools. Our favorite tools is the automatic PO generation because it saves hours every week. Their pricing model works well for a scaling business. Most competitors take a piece of the pie alongside a monthly fee. Skubana does not take a percentage of the sales. Their onboarding team has been a key element to the success. Wali has provided us with ongoing support as we setup our account and add multiple sales channels. He's always available to answer questions. Review Source R Reviewer Owner Used the software for: 3-5 years ### "A Must Have" May 17, 2017 5.0 Game changing SaaS. Automated our business. Have tried all software on the market and SKUbana is by far the best out there. Increased multiple marketplace sales by over 50%. Staff is very help and knowledgeable Pros Automated our business. Saved hours per day on tasks. Review Source Ephraim A. CEO ### "Skubana is the path for a seller to succeed!" May 17, 2017 5.0 The Inventory and the Analytic's Program it self gave me a much better idea were I'm making and were I'm loosing as a seller and the Platform is just great!!! And i want to say too that the customer service is the best with Skubana, Chad Rubin the CEO and Abdullah My Account Manager gave me how much time possible to learn the program at no extra cost at all VS. other ask for training and setup fee.. Review Source Crystal S. Writing Department Manager Used the software for: 3-5 years ### "Skubana helps me to manage shipping and receiving in our large-inventory company" June 28, 2017 4.0 I can quickly access shipping information when dealing with our inventory. Pros This program is organized well and aspires to be a quick, easy-to-use program when dealing with shipping inventory in and out of our warehouse. Cons The program frequently moves slowly or crashes. When signed in I am sometimes kicked out of the program and lose work. This is not an everyday thing but enough to mention it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.