# Page 2 | Extensiv Order Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Extensiv Order Management the right Enterprise Resource Planning solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145409/Skubana/reviews --- Extensiv Order Management 4.7 (114) [View alternatives](https://www.capterra.com/p/145409/Skubana/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Extensiv Order Management ## Showing most helpful reviews Showing 26-50 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Chris C. Director Retail Used the software for: 2+ years ### "Exceptional software in a simple package." August 27, 2025 5.0 We could not function without the bridge that Extensiv provides. I use this software all day and I'm thankful we have it. Pros There is a simple and easy-to-navigate feel to it. It never feels overcomplicated to use. I can train an employee to use Extensiv in a few minutes and they are comfortable within a day. Cons The speed at which the backend works is slower than I'd like. In a time where speed matters and time is expensive. I wish the server speed was a bit faster. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Extensiv Order Management It was just always the software that worked the best for us. Review Source AH Anais H. DTC Fulfillment Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software to manage multiple channels." December 15, 2025 4.0 Pros Easy to use, can integrate with multiple platforms to keep everything in one place, easy to customize needs especially with orderbots, inventory or order issues are easy to resolve Cons At times, it's so customizable that you need support to help set something up that feels like it should be intuitive. Review Source MB Mac B. BIM Consumer Goods Used the software for: 2+ years ### "Great platform for SMB's and managing omni-channel fulfillment" March 19, 2025 4.0 Extensiv is incredible if you are an omni-channel business that always have to worry about proper order routing and inventory allocation. Pros Extensiv has been integral to our organization and routing orders to the specific warehouse for fulfillment. The platform is super simple to use, and never have to worry about any issues related to data syncs with Shopify. Cons Not much to complain about, the only thing I can think of is it's quite expensive. Review Source KW Kris W. Owner Business Supplies and Equipment Used the software for: Less than 6 months ### "Dont do it. RUN!!!!!!!!!!!!" August 1, 2024 1.0 They are a joke of a compnay. Dont do it run far away. Dont waste your money. Pros LOL just dont it they are horrible. Salesman was nice. Cons They are over priced. They cost 7k to start then when you realize its not a good fit. After 4 calls and you are nice about it they keep it all and want you to pay more. Better programs that integrate with you and are better people. Review Source KD Kaile D. Customer service Retail Used the software for: Less than 6 months ### "Very helpful" September 18, 2024 4.0 My experience has been a positive one since ive have used this service Pros I like the simplicity and the overall reliability of this service. Cons I think the price could be a little more affordable. Review Source LH Louis H. Chief Operating Officer Consumer Electronics Used the software for: 2+ years ### "Extensiv Order Manager at Medify Air" May 16, 2023 4.0 Overall Order Manager has become an integral part of our order flow and processing. It has been very reliable and easy to use. Our service agents can easily look up orders for customers. Pros I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs". The user manager allows the admin to customize which tabs a user can access. I love the warehouse routing functionality as well as the ability to create orderbots. The filters on the order search page help find orders quickly. Cons Sometimes the product runs a little slow. Some areas have minor glitches and require a reload. I experience some issues trying to run Order Manager simultaneously as Warehouse Manager. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Extensiv Order Management Easier to use and had support for multiple warehouses including 3PL warehouses. Review Source Eric H. Founder Consumer Electronics Used the software for: Less than 6 months ### "Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software!" May 18, 2018 5.0 Pros What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana! Cons While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read. Review Source DA Dane A. Customer Support Associate Consumer Electronics Used the software for: 2+ years ### "Extensive is useful" May 12, 2023 5.0 Pros Having a one-stop for all our warehouse systems. Cons Having the right tags and the timing of important are important to determine how we treat orders. One thing that our team is struggling with is orders that are suspicious and/or fraudulent. It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv). Review Source VR Verified Reviewer Brand Ambassador Retail Used the software for: Less than 6 months ### "Great capabilities if willing to pay big bucks" November 30, 2018 4.0 After five months we decided that Skubana has a lot to offer its end user, but it was not a good fit for us as a pure Amazon FBA seller. PO's were auto-generated; however, we had to review each one to ensure it was profitable and a proper order to place at the time (projections were off even after 90 days of data collection). Furthermore, we had a very poor experience communicating with the the support team. It seems we had an account coordinator, who was always available and very helpful, but beyond that - the entire organization felt like a sales team. When it came time to communicate, they were mum and quite difficult to get a hold of. Business development is key to small business (we understand that as a small business) but client relations is even more important. "Disappointed" is the understatement of the year for us in describing our experience. Pros The automated PO generator is a great feature if ... You do not have competitors selling the same product, which could impact your velocity/profitability. We also saw issues with the forecasting projections. Not a couple units, but hundreds of units off. Cons Software required a massive amount of dedicated time and effort to set up with Amazon FBA. We had an on-boarding period that was long and painful. It was long because there was endless customization required. It was painful because after all was done, we found out through another Skubana employee that we did not set up our products/inventory properly during our on-boarding. This was quite troubling. Lastly, in full-disclose, I spent the first decade of my career as a software validation engineer, and I can say - navigating the software was very clunky. It has massive capabilities, but a software application is only as good as the user - in other words - the UI should not take 12 months to become familiar to the user. At some point, training on the application needs to end and the user needs to be able to fully perform duties on their own. Review Source paul L. Business Owner Used the software for: 1-2 years ### "Quit shopping and sign up now! " October 26, 2017 5.0 Pros Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit. Review Source VP Vik P. Owner Textiles Used the software for: 1-2 years ### "Great platform, good support, easy to use." June 12, 2020 5.0 I am glad we gave Skubana a shot it helped us automate more of our business, saved us a considerable amount of $$ on payroll and overall just helped us grow our business over the last year plus we have been using them. I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in. Pros We are a high volume e-commerce company selling across many sales channels for 10 years now. During those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong. Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches). Fortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs. They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business. They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out. Cons The native shipping labels creation, but you can connect to other tools that can get the job done. Switched from [Etail Vantage Platform](https://www.capterra.com/p/166481/Etail-Vantage-Platform/) Skubana has more up to date features. Review Source VR Verified Reviewer Director of Operations Retail Used the software for: 2+ years ### "Great platform" March 13, 2020 5.0 All in all I highly recommend this platform. Pros We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform. Cons Small bugs and annoyances which I know they are working on fixing. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Reason for choosing Extensiv Order Management Cin7 was lacking features and was horribly expensive. Switched from [Order Desk](https://www.capterra.com/p/174891/Order-Desk/) Skubana is more robust. Review Source VR Verified Reviewer Chief Digital Officer Apparel & Fashion Used the software for: 1-2 years ### "Excellent software & support" December 9, 2019 5.0 Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind Pros We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend. Cons Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve. Alternatives considered [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Extensiv Order Management Stitch declined to offer us services with their sales rep stating Stitch would be "too expensive" for our tastes (Skubana became the obvious alternative). Stitch has since tried to vie for our business, unsuccessfully. Review Source MB Mark B. Senior Investigator Retail Used the software for: 2+ years ### "Straight Forward / Responsive support team " May 16, 2023 4.0 Overall a great application to use. Easy to understand. Pros Very straight forward and easy to use. Customer service has been very responsive. Cons System glitches more often, after the switch from Skubana. International orders - not able to create an RMA Review Source JA Jessica A. Customer service manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Not very user friendly " March 26, 2024 3.0 I did not have a good experience using the software. It only lasted a few months in our systems due to its difficulty in using it. I am sure that it does give all the functions for order management inventory and control. However, its difficulty and becoming familiar with the software, as opposed to other ones is not worth it. Pros I honestly did not care for this order management software. It was not very user-friendly compared to the things I’ve used in the past, and this became very frustrating and difficult to get things done in a timely matter. Cons I did not like how not user-friendly it was Review Source VR Verified Reviewer Director of Product Performance Used the software for: 6-12 months ### "A lifesaver in the industry" April 18, 2018 5.0 It truly did help us with our inventory/shipping management on multiple channels Pros After attempting multiple inventory management, omni channel, shipping management systems, Skubana was a breath of fresh air. The capabilities inside of this system brought us to the next level in our business. We were able to automate nearly the entire process while receiving detailed reports on various aspects of the business. The UI is very intuitive and simple to navigate. The customer support is quick to respond and the development team really does listen. The price is right on par for the capabilities and automation it brought to our business. Cons Building out a more robust reporting feature would be wonderful. From high level reporting to deep diving. Review Source Response from Extensiv April 20, 2018 Thanks for the wonderful review and feedback! Eunice Merveille D. Assistante Computer & Network Security Used the software for: 6-12 months ### "Logiciel de gestion " October 16, 2023 2.0 Pros Ce logiciel favorise les interactions entre les les entreprises du commerce en ligne et leurs clientsÇa s'est d'une grande aide Cons Cet application n'est pas favorable pour les entreprises moins développés Review Source VR Verified Reviewer Logistics Manager Consumer Electronics Used the software for: 6-12 months ### "Great Product for a Growing Company" June 8, 2017 4.0 Pros I like the ease of use and the fact that it's online so I can access it anywhere at any time. Also, the linkage to my webstores and third party logistics centers was quite easy! It's very simple to train new employees on. Its a very good tool for small to medium sized companies. Cons The PO section can definitely be improved upon. The way it does partial line items is very frustrating. I also found that the customer support person I worked with was restricting the overall ability of Skubana due to their lack of knowledge about what could be done. I ended up doing things I was told were not possible. Pretty frustrating to learn on my own. Review Source Ben M. Owner Retail Used the software for: 6-12 months ### "Awesome Software, Brilliant Customer Service" December 20, 2016 5.0 We have been using Skubana for about a year now and it has really fixed our inventory issues. The best part - the staff. Emily walked through onboarding with us every step of the way and is still available to jump on a call or respond to us with questions. We have about 30,000 SKU's with inventory in our own warehouse and amazon.com - so we needed a software that worked well with both. We tried 5 different programs before Skubana, so we did our homework. We also used different shipping programs before, but Skubana eliminates those and really works well as an all-in-one solution. So, the bottom line is If you are looking for an all in one solution to keeping track of inventory on all your platforms, issuing PO's, shipping, don't look any further. Skubana is the best. Pros Ease of use. Customer Service. Cons Price. Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 1-2 years ### "organize your SKU's" October 8, 2019 4.0 Love Skubana. Would highly recommend this tool to anyone looking to keep track of their SKU's. I wouldn't go back and try manually keeping track of them for nothing after discovering Skubana. Pros the ability to organize my SKU's across multiple vendors, multiple warehouses and locations has helped streamline my workers tasks considerably. Cons The price point is a little out of range of what I would like, but also understand it is an in-depth tool and the abilities are nearly limitless. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Main Inventory Functions very reliable; other secondary functions not so much." August 11, 2017 4.0 Pros Skubana's inventory system is very reliable. It tracks outgoing and incoming units well and rarely if ever gets the units wrong. If you are looking for Inventory Management software mainly to track your inventory across multiple platforms, which you should, then Skubana works great. Cons Although the interface looks nice, there is a lot of work that can be done. A LOT of the bulk functions need to be done by uploading spreadsheets. Even simple things like selecting/editing multiple items is not an option. If you want to edit something you have to do each of them individually or upload a spreadsheet. Skubana needs to improve on a few of their secondary functions: Their shipping module is very inefficient and time consuming, and if you want any sort of efficiency you would probably use another shipping software. Review Source MB Monica B. Used the software for: Less than 6 months ### "A fantastic ecommerce "Hub" solution!" October 27, 2017 5.0 Pros Intuitive - Skubana is incredibly intuitive to use. All of the features and functionality are set up to flow in a very natural way. This is especially great for our end users but it also keeps our training and operational costs down. All-in-One - No system is an all in one solution but Skubana is pretty close. We can manage an enormous amount of our business through Skubana directly or through one of their ever-expanding App partnerships. Onboarding - Skubana assigns a point person who walks you and your team through set-up and use of the system. Honestly, they hold your hand so that even technically challenged implementors and users can run w/the platform w/out much effort. This is a huge bonus for smaller companies w/out a lot of resources. Trouble Shooting - I've never been through an integration that didn't have set-up issues. Skubana works as your partner and your advocate to push issues through to resolution. Pricing - A company would be hard-pressed to find another solution that does as much as Skubana does. Cons I wish they had a bigger staff to do even more great things! The current system already has great functionality. But I know they have more in the pipeline. Skubana's only limitation is its bandwidth and time. Review Source VN Vu N. Owner Retail Used the software for: 1-2 years ### "USER OF SKUBANA SINCE MAY 2018" January 15, 2020 5.0 Pretty much I ‘watched’ a demo by \[SENSITIVE CONTENT HIDDEN\] SKUBANA and he talked about running a 8 figure business with I think he said 1 person? I now run my operation with my wife part time along with myself (full time). We were operating with 3 other employees before we switched over to Skubana. I’m not a 8 figure seller yet but I can easily see who I can keep scaling with Skubana. Pros It was a while ago but I loved the launch process. Skubana will have a dedicated rep work with you to setup Skubana while you are currently in the transition person away from your current provider! Cons There isn’t anything that I dislike. Skubana is very responsive with their CHAT function anytime we run into issues. Review Source SS Sam S. Partner Used the software for: 6-12 months ### "Skubana frees up time to focus on growing and scaling your business." June 20, 2017 5.0 Pros If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers. Cons Takes time to fully learn the software when just beginning. Complicated integrations may run into unique issues, but support staff is friendly and available to help. Review Source BJ Britt J. Dr of CS Sporting Goods Used the software for: 2+ years ### "Best available" January 6, 2020 4.0 Mostly pleasant, some hiccups with missing shipping labels. Pros This is the best product on the market now. Easy to use, easy to train new customers on. Browser based. Cons Some features that are standard on other platforms are not available. Changing orders and updating channels is a big one. 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