Rank Consultancy

F2F Video Customer Care Management Solution


Who Uses This Software?

Call Center,In house Customer care


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Rank Consultancy
  • www.rankconsultancy.in
  • Founded 2011
  • India

About F2F Video Customer Care Management Solution

Transform traditional Audio based call Centers Make it easy for customers to request service in the way they prefer


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F2F Video Customer Care Management Solution Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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