--- title: "XProtect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XProtect Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/145429/XProtect-Essential/" page_type: "product" language: "en" --- # XProtect Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) XProtect ## What is XProtect? Milestone Systems is a leading provider of data-driven video technology that protects people and property and increases business efficiency. Milestone’s XProtect® video management software (VMS) is used in 500,000+ customer sites worldwide. The open platform architecture allows you to customize and future-proof video installations with integrations from Milestone’s 3,000+ technology partners. XProtect is complemented by Milestone Husky IVO™ hardware and Milestone Kite™ cloud-delivered VMS. ## What is XProtect used for? [Physical Security](https://www.capterra.com/physical-security-software/)[Video Management](https://www.capterra.com/video-management-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XProtect?[Manage this product listing](https://www.g2.com/products/xprotect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XProtect 4.6 (27) VS. [### Axxon One](https://www.capterra.com/p/218639/Axxon-One/) [4.6 (14)](https://www.capterra.com/p/218639/Axxon-One/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (27) Ease Of Use 4.3 (14) Value For Money 4.4 (21) Value For Money 4.4 (13) Customer Service 4.1 (21) Customer Service 4.6 (14) ## XProtect alternatives Highest Rated [Spot AI](https://www.capterra.com/p/208390/Hybrid-Cloud-NVR/) [5.0 (2)](https://www.capterra.com/p/208390/Hybrid-Cloud-NVR/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208390/Hybrid-Cloud-NVR/) [Arcules](https://www.capterra.com/p/248039/Arcules/) [0.0](https://www.capterra.com/p/248039/Arcules/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248039/Arcules/) [Tentovision](https://www.capterra.com/p/10033598/Tentovision/) [0.0](https://www.capterra.com/p/10033598/Tentovision/#reviews) Starting price $3.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10033598/Tentovision/) [Camlytics](https://www.capterra.com/p/179058/Camlytics/) [4.2 (31)](https://www.capterra.com/p/179058/Camlytics/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179058/Camlytics/) ## FAQs about XProtect Overview ### Which roles and teams benefit most from XProtect? XProtect is most used by security teams, IT administrators, and operations managers who need centralized video surveillance, incident monitoring, and reliable system performance. Technology leaders and business owners use it to oversee site security, while network and systems staff manage integrations, access, and infrastructure across facilities. Answer based on 27 reviews Overview ### What company size and specific industries is XProtect built for? XProtect is designed for small businesses that need cloud-based or on-premise video surveillance. It supports recording, retention, playback, and video file sharing for organizations that want to manage security footage in a straightforward system. Features and Usability ### What are the key features of XProtect? XProtect offers access control, video management, and audio/video recording for security operations. It also includes live streaming, playback controls, video archiving, video tagging, inside the video search, and activity tracking, plus alerts/notifications, real-time monitoring, analytics, floor plans and maps, and role-based permissions. Getting Started and Support ### What training and onboarding options does XProtect offer? XProtect provides in person training, live online sessions, webinars, documentation, and videos. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, documentation offers written reference material, and videos provide self-paced visual guidance for setup and product use. Answer based on 3 reviews Getting Started and Support ### What customer support options does XProtect offer? XProtect provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available, so support quality, response times, and user experience cannot be assessed from the supplied data. ## Features AI summary Based on 269 Physical Security reviews Capterra reviewers highlight these as the features buyers care about most when choosing physical security software: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) XProtect supports **Security Management** and **Access Controls/Permissions**, giving teams the tools to oversee security operations and control who can view or manage sensitive areas and system settings. However, it does not include **Employee Management**. Instead, it offers other important capabilities that reviewers also value, including **Real-Time Monitoring** (**58%**), **Historical Reporting** (**48%**), and **Visitor Tracking** (**41%**). These features help businesses monitor activity as it happens, review past events for investigations or compliance, and keep better records of site access, allowing teams to maintain visibility and improve day-to-day security oversight. Security Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Historical Reporting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time Alarm Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Configure and receive notifications when something is out of order Investigation Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Oversee people and resources to carry out an investigation XProtect 26 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alarm Management: Configure and receive notifications when something is out of order - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Historical Reporting: Information, data and reports that are being tracked over time - Investigation Management: Oversee people and resources to carry out an investigation - Live Streaming: Live stream to multiple devices simultaneously - Multi-Location: Manage and support multiple locations - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Video Archiving: Allows the upload and storage of videos within the system - Video Management: Store and manage online video content - Video Tagging: Allows videos to be tagged with an identifier to enable easier search - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits --- Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.4 (21) Value for money 4.4 (21) 4.4 Based on 21 reviews ## Support, customer service and training options Customer Service 4.1 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (21) 4.1 Based on 21 reviews ## User reviews Overall rating 4.6 Based on 27 reviews Filter by rating 5(17) 4(9) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Hugo Manuel D. Corte y confeccion Furniture ### "Video management software programs designed for installations of all shapes and sizes." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 8, 2023 Xproyect is a project management software designed to help organizations efficiently plan, coordinate, and control their projects. It allows users to organize tasks, assign resources, set deadlines, track progress, and collaborate as a team, all from a single platform. Pros If you want to protect your storage from acts of vandalism or manage a high-security installation across multiple sites, XProtect makes it possible. Cons the malware that presents itself in different areas Reasons for choosing XProtect Due to a recommendation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Shane P. Owner Security and Investigations ### "Milestone xprotect review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 22, 2023 Overall I think milestone xprotect is a great product with a great interface and is over all easier to manage and operate then most software like it. Pros How easily you can migrate from a different software to milestone is the best part of the software on my experience. Cons I don't like how you have to pay for each camera and how it licenses to the mac address of the camera. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Security Coordinator Food & Beverages ### "Great VMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 30, 2020 The application makes my job easier. It even makes it more fun! Pros It lets you create different views so you can always have access to the information you need, when you need it most. Cons There really are not downsides. Sometimes it takes a bit of time to set up everything with other vendors but it is well worth it to do so! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Katrina M. Security Computer Software ### "Security camera" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2020 I do like it, control of each area of camera is done with ease Pros View , is awesome I can do my job thoroughly Protect the employees Ease of getting other areas of computer Changing view is easy done Cons It can be harder to navigate through when issues do occur, however it is complex with larger areas to have to protect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Computer & Network Security ### "very good recording software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 15, 2020 you download it, you install it, you configure it, and it works. what more needs to be said. Pros it's pretty easy to install, once you get the hang of it. the compatibility with other vendor's products is quite exceptional. Cons sometimes it can be a little tough to get configured exactly the way you want it. other than that, everything is just fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Team Manager Telecommunications ### "Great Video Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2020 Overall I love this tool. It makes my job way easier. I can move from one place to another in no time without having to actually be there. Pros We currently use this software to control over 20 locations. What impressed me the most is the live videos show very well. When it was first installed on my computer I thought it might be hard to use however overall it is really easy to use despite all its functionalities and everything you can do with this tool. Cons What I liked the least about this software is that when I'm onsite it works great and I can backtrack information. For some reason, if I'm anywhere else that is not onsite the audio never picks up. I can see videos clear without any problem except the audio always gives me issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bryan C. Design & Drafting Technologist Higher Education ### "Competent Camera Viewing System" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 31, 2019 Every time I've had to use it to view or to obtain archived video it's been easy to do. Pros Easy to navigate the cameras. Zooming and panning are a breeze. The search functionality is very easy to use. Cons Sometimes there are connection issues but that may be to do with the network. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YS YANNAI S. VP operations Computer & Network Security ### "Great software for storing and viewing your cctv" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 30, 2019 Very happy with this purchase. Highly recommend it to others. Pros Easy to use. Highlights the parts in which there is movement in the frame, saving the need to review hours of video footage. Cons Not much cons with the software. Not the most intuitive in terms of setup but once that hurdle is passed it is easy to operate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Trainer Telecommunications ### "Greate for remote observations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 10, 2019 I am very satisfied with having access to this tool and all the time it saves for me from having to move from one place to another for an observation. I can do them from the same place and still be as effective and a live session. Pros I can observe my team remotely when in training and score their delivery skills. This allows me to follow up on my live monitors. It has been really helpful since due to my daily bandwidth I am not always able to attend every training session. It is a tool very easy to use and access doesn't even take long to load at all. Cons Some times audios are not recorded properly and there are gaps in the audio. Still not sure if it has to do with the camera or the location of the camera. These audio issues are not that common that they really become an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Tom F. Director of Technology Higher Education ### "Video Security Software Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2019 Very easy to use and the custom creation of user accounts allows us to pass along specirfic permissions and access to end users. Also, the export process and ability to pull footage from multiple cameras is seamless. Pros XProtect is excellent for manaing and viewing lots of cameras. It has continued to grow with us as we have increased our camera count. Cons Licensing.! We must go through a reseller to add licensing to any new cameras into our system. The process typically takes more than a week. Must plan accordingly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145429/XProtect-Essential/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.