# Gatekeeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gatekeeper the right Contract Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145449/Gatekeeper/reviews --- Gatekeeper 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Gatekeeper Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “The audit trail feature is also a big plus for compliance reasons.“ April 11, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes finding a specific setting takes longer than it should, and a few of the error messages aren't super clear.“ April 11, 2026 AH Anna H Insurance litigationInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Gatekeeper has been noted as a very user-friendly interface that has lots of options in vendor management.“ May 11, 2026 CA Chelsey A Senior Business CounselSports, 51 - 200 employeesUsed the software for: 1-2 years. “The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment.“ January 10, 2024 Kishore K Lead Software EngineeringInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features.“ December 16, 2024 PW Paul W Senior Procurement ManagerMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workflows can be a bit tricky to set up, unless you pay for additional resource from GK.“ December 19, 2023 AJ Aiden J Public Relations TraineeRestaurants, 10,001+ employeesUsed the software for: 6-12 months. “Automated processes provide a simpler approach and make my work stand out for its speed and excellent performance.“ May 20, 2025 FG Fabien G Group Contracts and Procurement ManagerOil & Energy, 501 - 1,000 employeesUsed the software for: 1-2 years. “Not customizable enough.“ February 2, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel B. Supplier Contracts Lead Banking Used the software for: 1-2 years ### "Gatekeeper at 10x Banking" May 10, 2022 5.0 We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain. Pros radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless. Cons There is an abundance of data in but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/) Review Source VR Verified Reviewer Associate General Counsel Non-Profit Organization Management Used the software for: 1-2 years ### "Employee Portal and Kanban Workflows for the Win" July 23, 2020 4.0 Overall our expereince has been very positive. Customer support goes above and beyond. Pros We looked at about a dozen contract management solutions, and Gatekeepers' approach to intake and e-negotiation is truly unique. The Employee Portal made it easy for our national field offices to submit contracts for review, and the Kanban Workflows helped management stay on top of approvals and provided transparency into the negotiation and approval process. Cons Not so much a con, but friendly advice--setting up workflows can be tricky if you don't have clear objectives. Reason for choosing Gatekeeper The Employee Portal and Kanban Workflows. Review Source JD James D. Director of Finance E-Learning Used the software for: 1-2 years ### "Review" May 4, 2023 3.0 Todd has been a great partner is helping us through particular pain points. Pros The core functionality for the price. Cons Implementation did not convert cleanly from Word to PDF. Review Source Manfred D. Information Consultant Used the software for: Less than 6 months ### "The software is in a different league when compared to the competition. " June 20, 2018 5.0 Pros Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization. Cons It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available. Review Source Neil J. Marketing and Advertising Used the software for: 6-12 months ### "Gatekeeper is simple to use and saves us time and money " September 14, 2015 5.0 We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend. Pros came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date. This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs. Cons When first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple. Review Source VR Verified Reviewer Web Developer Computer Software Used the software for: Less than 6 months ### "Gatekeeper for Web Developers" November 21, 2023 4.0 Pros You can easily upload documents and organise them. It can monitor potential financial risks (risk mitigation). It is like a repository to store all contract related documents. Cons It is a bit expensive in my opinion and as a beginner it can be a bit confusing to understand all of its functionalities, especially if you don't have experience in IT. Review Source Josefina V. Consultor externo de SAP MM PM Used the software for: 1-2 years ### "Excellent tool to visualize and monitor the company's projects" April 25, 2018 5.0 Pros This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates Cons As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect Review Source Tim D. Chief Financial Officer Automotive Used the software for: Less than 6 months ### "The software has been very easy to use, and is adding value to our business" June 19, 2018 5.0 Pros The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process. Cons There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use Review Source Stefany V. Billing Associate Financial Services Used the software for: Less than 6 months ### "I practice to use if you manage contracts" September 4, 2018 5.0 In my team we have little time using it but in general we do very well with the software Pros It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc. Cons On the part of the costumer sales it could be a bit confusing to complete so many details Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### "Excellent Results with Gatekeeper" June 29, 2018 5.0 Very easy to use and support responses are fast and effective. Pros allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use. Cons In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance, Review Source JP Jamie P. Senior Compliance Officer Insurance Used the software for: 2+ years ### "Purchasing Gatekeeper" March 20, 2023 5.0 To date we've had a very positive experience with the product and the people providing assistance to us. The product has enabled us to move along maturity levels and move towards procurement. There are lots of helpful things within which facilitate onboarding and maintaining contracts and I'd highly recommend the product. Pros It's an easy to use system which is highly logical and enables us to onboard Vendors in a straightforward fashion. Cons There are small fixes within the tool which limit the ease of use such as deleting contracts as well as role permissions. The permissions are currently a little clunky and could be refined to move towards a more structured approach. Reason for choosing Gatekeeper had a strong product offering at a competitive price and they did not attempt to oversell their product. Review Source CY Christina Y. Manager of Product Management Information Technology and Services Used the software for: Less than 6 months ### "Vendor & Contract Management Efficiencies with Gatekeeper" April 19, 2022 5.0 The sales process was excellent. We have an amazing AE that is extremely helpful, patient, and responsive. The implementation process is more difficult than expected and we are hitting up against barriers of our plan fairly frequently, which is pretty frustrating. Overall support has been excellent. Pros What drew us to this solution is that it met all of our top requirements in a single system - this solution drives efficiencies with both vendor and contract management and has an included partner portal where our vendors can submit information to kickoff the relationship, to maintain records as contacts change, to view contracts, and to submit due diligence information. We like that there is an ability to create custom fields on the fly in most sections as well. Cons The reporting is not as robust as we had hoped. There are several pre-made reports that you can leverage, but there isn't an ability to create our own reports leveraging all of the different fields in the system. We also ended up having to purchase additional features that we needed, but weren't included in the plan that fit our company's record size. It is also priced very uniquely - by contracts and vendors v. by users. This could be ok if a company had limited records, but we have a lot, so pricing went up quickly. In addition, we thought we could decrease the record amount by nesting amendments and SOWs into the master contract record, but we can't do that as workflows have to create a new full contract record. Reason for choosing Gatekeeper had a more modern UI/UX that was easy and intuitive. We like that we can do our own configuration along that way via custom fields. It also met our top 4 requirements which included a single platform that could handle vendor management, contract management/repository, partner portal, and open API. Review Source PW Paul W. Senior Procurement Manager Media Production Used the software for: 2+ years ### "Gatekeeper contract management system" December 19, 2023 5.0 Fantastic system which has been invaluable to the business since it's implementation over 5 years ago. Pros as brought all our contracts into one environment, allowing stakeholders, Procurement & legal teams to find, review and action agreements. Cons Workflows can be a bit tricky to set up, unless you pay for additional resource from GK. Review Source CW Colin W. Assistant Category Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very positive experience " June 28, 2022 5.0 Pros User interface is intuitive, creating workflows which link to Suppliers/Contracts makes gathering and collating documents and information very easy and it keeps it organised. auto generation of documents with the use of workflows offers a huge time saving. Cons The lack of Custom reports based on workflows ie, a weekly reminder with an overview of what cards are in which workflow sent to the relevant phase owners would be useful. Review Source GR Guru R. VP, Technology Financial Services Used the software for: 6-12 months ### "It is my job to find the best technology in Financial Services - I selected Gatekeeper " November 30, 2016 5.0 As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications. Following a detailed review of the market, shortlisting and formal procurement process, stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling. We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud. We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology. The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today. I have no hesitation in strongly recommending Gatekeeper. Pros \- Usability - Ease of use - Integration Cons None Review Source CA Chelsey A. Senior Business Counsel Sports Used the software for: 1-2 years ### "2024 Product Review " January 10, 2024 5.0 Good not great, but extremely functional for our current needs. I think the capabilities with have a ton of promise, like the AI Extract and the Dashboard optimization, but it has been difficult to get the platform to do much more without added manual work on our end. Pros I like 's dashboard feature displaying all contracts input and executed agreements showing year over year. It is really easy to run a report if all the meta data is entered correctly. I also really like how sound of a contract repository it is. Cons The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment. Review Source ER Elizabeth R. Junior Buyer Food Production Used the software for: 2+ years ### "Great software" February 17, 2023 5.0 Pros how easy and straight forward is to work with it Cons can not think of anything, I am happy with it Review Source JT Jocelyn T. Legal Operations Specialist Media Production Used the software for: 6-12 months ### "Overall great product for managing contract life cycles" April 24, 2020 4.0 Overall I think is very useful for filing and tracking agreements. It provides a lot of metrics that are useful in terms of gauging the overall health of the business. It has a lot of functions and can be customized to suit your needs. Pros The universal search is my favorite function and one that I use daily to retrieve contracts where the name of the counterparty or project may not be known. It quickly brings up all documents that relate to the term searched. A close second is the reminders you can set up to alert you about important contract milestones such as auto-renewals. Cons When searching by counterparty it can be a bit awkward to remember to then click under the various tabs to get to the agreement. You also have to remember that 'all' contracts or 'all' counterparties' are selected to make sure your search brings up all agreements even those archived. Review Source PF Pauli F. Insights & Digitalisation Manager Chemicals Used the software for: 2+ years ### "Gatekeeper contract management" June 1, 2023 4.0 It does its job a a contract repository and is easy to implement and train users in. Pros The ease of use. Uploading contracts is very intuitive, navigation and search functions are easy to use. Cons The abilities to customise reporting data of uploaded contracts could be improved. Review Source MS Mark S. freelancer Computer Software Used the software for: 6-12 months ### "One of the best management tools" August 8, 2021 5.0 Since the beginning, the team has been extremely professional and has provided us with one-of-a-kind solutions that meet our needs. Pros The key strength is the diversity of the solutions supplied within. It is quite simple to use and flexible to set up. Cons Manual labor is required for data extraction and reporting. We have a few standard functions that we don't use and could now get rid of. Review Source AF Adam F. Director of Legal Financial Services Used the software for: 1-2 years ### "Gatekeeper has transformed the way our department engages with the business" November 23, 2016 5.0 As a busy legal team we needed a central area to manage all contracts and give full visibility to the business. has an extremely easy to use interface requiring little to no training. The customer success team worked very closely with us to configure the solution to meet our exact use-case. The Google Apps integration and unlimited user plan has allowed Lending Home to roll out Gatekeeper to over 200 users giving direct and controlled access to specific contract records company-wide. Gatekeeper has transformed the way our department engages with the business, improving efficiency, reducing risk and greatly enhancing collaboration. I have no hesitation to strongly recommending Gatekeeper - it's an excellent solution from a great company Review Source BM Bob M. CIO Financial Services Used the software for: 2+ years ### "We are delighted with our choice of solution in Gatekeeper." April 30, 2017 5.0 Greatly enhanced clarity of all of our data. We especially enjoy having full visibility of all upcoming renewals. Pros Getting data into has been simple and the benefits have far exceeded our original objectives. Our internal owners are now proactively notified when contracts are due for renewals and on other key regular events such as vendor reviews and key documentation updates. The dashboards in Gatekeeper provide such a clear view of our data so we can be proactive, renewing contracts on better terms and cancelling contracts we do not need well in advance. This all provides an excellent return on our investment. Gatekeeper is simple to use and when some help or guidance is needed, support is always available online in their Live Chat feature. Review Source AS Alex S. Contract Analyst Utilities Used the software for: Less than 6 months ### "Contract Management " September 21, 2023 4.0 Very positive, amazing support. Pros Visibility of contracts and lifecycles. Customisable data entry points. Dashboard for key insights and overview. Cons Ability to communicate with non users to the platform, i.e. to prompt a named representative even if they do not have a profile. Reason for choosing Gatekeeper Functionality and cost. Review Source AW Andy W. Commercial Director Computer & Network Security Used the software for: 1-2 years ### "Enterprise Supplier Management and Portal Technology that is very powerful yet simple to use" November 23, 2016 5.0 We chose to partner with as their technology was by far the most intuitive we evaluated. Our challenge was to secure accurate master data and compliance information from over 3,500 suppliers across Europe. We simply didn't have the manpower to take on this challenge alone. Gatekeeper Vendor Portal technology and the supporting team are a vital partner for the SCC procurement and commercial teams moving forward Review Source CH Claudia H. Project Manager Used the software for: 6-12 months ### "Gatekeeper was get to work with. The team was knowledgeable and prompt." January 11, 2018 4.0 Pros Very intuitive and easy to use. Requires very little user training and support. Also like the ease in which fields can be added via administration profile. Cons Roles - need the ability to further restrict functions and visibility based on specific groups or criteria. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.