# Gatekeeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gatekeeper the right Vendor Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145449/Gatekeeper/reviews --- Gatekeeper 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 26th, 2026 # Reviews of Gatekeeper Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Its a solid contract lifecycle management platform that helps improve visibility into contracts and vendor relationships.“ June 15, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes finding a specific setting takes longer than it should, and a few of the error messages aren't super clear.“ April 11, 2026 AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “It centralizes contract and vendor information in one place making it much easier to stay organized.“ June 15, 2026 AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “I also found that reporting can be a little confusing at first until you become familiar with how the data is organized“ June 15, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “The audit trail feature is also a big plus for compliance reasons.“ April 11, 2026 CA Chelsey A Senior Business CounselSports, 51 - 200 employeesUsed the software for: 1-2 years. “The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment.“ January 10, 2024 AH Anna H Insurance litigationInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Gatekeeper has been noted as a very user-friendly interface that has lots of options in vendor management.“ May 11, 2026 PW Paul W Senior Procurement ManagerMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workflows can be a bit tricky to set up, unless you pay for additional resource from GK.“ December 19, 2023 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kishore K. Lead Software Engineering Information Technology and Services Used the software for: 1-2 years ### "Gatekeeper: Streamlining Complicated Processes Easily" December 16, 2024 4.0 While was largely effective, I did face some challenges with integrating it seamlessly into our existing systems. The API integration took longer than expected, and there was a learning curve when it came to some of the more advanced features. Pros The team provides extensive implementation support, and the solution is incredibly user-friendly. With its clear search features, easy editing and uploading, workflow building, and custom fields, the user-friendly system makes it simple to add new entries and change old information. You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features. Cons The extra modules cost a lot of money. Certain custom developments might never be made available because they need to be approved by the Ideas Forum. Review Source Daniel B. Supplier Contracts Lead Banking Used the software for: 1-2 years ### "Gatekeeper at 10x Banking" May 10, 2022 5.0 We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain. Pros radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless. Cons There is an abundance of data in but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/) Review Source JD James D. Director of Finance E-Learning Used the software for: 1-2 years ### "Review" May 4, 2023 3.0 Todd has been a great partner is helping us through particular pain points. Pros The core functionality for the price. Cons Implementation did not convert cleanly from Word to PDF. Review Source VR Verified Reviewer Associate General Counsel Non-Profit Organization Management Used the software for: 1-2 years ### "Employee Portal and Kanban Workflows for the Win" July 23, 2020 4.0 Overall our expereince has been very positive. Customer support goes above and beyond. Pros We looked at about a dozen contract management solutions, and Gatekeepers' approach to intake and e-negotiation is truly unique. The Employee Portal made it easy for our national field offices to submit contracts for review, and the Kanban Workflows helped management stay on top of approvals and provided transparency into the negotiation and approval process. Cons Not so much a con, but friendly advice--setting up workflows can be tricky if you don't have clear objectives. Reason for choosing Gatekeeper The Employee Portal and Kanban Workflows. Review Source Manfred D. Information Consultant Used the software for: Less than 6 months ### "The software is in a different league when compared to the competition. " June 20, 2018 5.0 Pros Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization. Cons It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available. Review Source Neil J. Marketing and Advertising Used the software for: 6-12 months ### "Gatekeeper is simple to use and saves us time and money " September 14, 2015 5.0 We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend. Pros came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date. This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs. Cons When first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple. Review Source Josefina V. Consultor externo de SAP MM PM Used the software for: 1-2 years ### "Excellent tool to visualize and monitor the company's projects" April 25, 2018 5.0 Pros This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates Cons As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect Review Source Tim D. Chief Financial Officer Automotive Used the software for: Less than 6 months ### "The software has been very easy to use, and is adding value to our business" June 19, 2018 5.0 Pros The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process. Cons There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use Review Source Stefany V. Billing Associate Financial Services Used the software for: Less than 6 months ### "I practice to use if you manage contracts" September 4, 2018 5.0 In my team we have little time using it but in general we do very well with the software Pros It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc. Cons On the part of the costumer sales it could be a bit confusing to complete so many details Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### "Excellent Results with Gatekeeper" June 29, 2018 5.0 Very easy to use and support responses are fast and effective. Pros allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use. Cons In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance, Review Source AH Anna H. Compliance Lead Hospital & Health Care Used the software for: 2+ years ### "Gatekeeper - Great system for Contract Management" November 6, 2023 5.0 Time saving. It is quick and easy to locate a Supplier and view a Contract rather than scrolling through hundreds of emaills or searching for saved documents on your PC. is a safe storage system for all of your secure documents. I have found all members of the Gatekeeper team very helpful, professional and easy to approach! Pros is an excellent platform to store all documentation for each individual Supplier for your business. It is extremely user friendly. The system triggers advanced notifications to alert you when a Contract is due for renewal or an annual review, which can be easily set up to ensure that a Contract is never overdue. The emailing function is good. You can email Business Owners direct from Gatekeeper. All emails are stored within the individual Supplier card. Cons Once a document has been uploaded to , you cannot rename or resave to a PDF. This would be a useful tool for main administrators. Review Source UD Ursula D. Senior Manager, Third Party Management Banking Used the software for: Less than 6 months ### "One of the best I've worked on" March 12, 2023 5.0 Implementation went smoothly and were an absolute pleasure to deal with from the start. Pros Ease of use, visual dashboard that is interactive drilling down into meta data with the click of a mouse Cons Nothing not to like that I have found to report. Reason for choosing Gatekeeper We looked at a number of products and selected 3 for demo. system stood out from the start due to ease of use, functionality, including a self serve "toolbox " that you can use to change certain requirements. I have found the system easy to understand and learn quite quickly. Review Source PW Paul W. Senior Procurement Manager Media Production Used the software for: 2+ years ### "Gatekeeper contract management system" December 19, 2023 5.0 Fantastic system which has been invaluable to the business since it's implementation over 5 years ago. Pros as brought all our contracts into one environment, allowing stakeholders, Procurement & legal teams to find, review and action agreements. Cons Workflows can be a bit tricky to set up, unless you pay for additional resource from GK. Review Source CW Colin W. Assistant Category Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very positive experience " June 28, 2022 5.0 Pros User interface is intuitive, creating workflows which link to Suppliers/Contracts makes gathering and collating documents and information very easy and it keeps it organised. auto generation of documents with the use of workflows offers a huge time saving. Cons The lack of Custom reports based on workflows ie, a weekly reminder with an overview of what cards are in which workflow sent to the relevant phase owners would be useful. Review Source SL Sophie L. Head of Supply Chain Human Resources Used the software for: 2+ years ### "Agile, supportive and innovative" November 9, 2022 5.0 Such a positive experience working with ! From the moment we started our journey with them, and the support we received during the implementation through to ongoing support, it has been a pleasure. What I really appreciate is the fact they are always looking to enhance the product, and listen to their customers ideas and actually take them forward. All in all, a great platform. Pros is a really flexible tool for us to use within Supply Chain. Having the ability to create workflows to support ad hoc requirements has really changed how we are engage with our suppliers. Cons It would be great to have the ability to add a third signature to some our agreements without having to set the third party up as a user. Review Source CK Cynthia K. General Counsel Logistics and Supply Chain Used the software for: 1-2 years ### "wnDirect/Asendia UK use of Gatekeeper " November 11, 2019 5.0 Though we have not yet switched on some of the new services, we look forward to solving a whole range of manual bottlenecks and gaps in our business with the tools. We will soon integrate our own supplier performance data against contract performance standards to allow our supplier management team proactive visibility of when contractual sanctions can be applied. Pros Ease of use of the system itself, client service and help is outstanding and realistic to the needs of businesses in different sectors. The diversity of services performed that can be useful to scale and automate so many facets of a business other than the legal team's needs, and more relevant and useful services are developed and added by regularly. Cons Everything about the software is great. Unfortunately the manual upload of the contract data summaries has been time consuming and difficult for our small legal team to ensure this is performed consistently. Review Source FG Fabien G. Group Contracts and Procurement Manager Oil & Energy Used the software for: 1-2 years ### "Review Gatekeeper " February 2, 2024 4.0 Very positive - simplicity of the system well adapted to small organisations Pros The system is intuitive and easy to use. Cons Not customizable enough. The system of permissions should be more flexible Review Source LL Lissette L. Procurement Manager Banking Used the software for: 2+ years ### "Always evolving " March 28, 2023 4.0 we needed a central repository of our contracts and the ability to manage the lifecycle of the contract and provides that Pros Projects, Workflows and Scorecards are important tools to achieve contract efficiencies Cons the Risk module has a lot of room to grow Review Source RG Reema G. Associate GC Hospital & Health Care Used the software for: 6-12 months ### "Crucial Tool" June 14, 2024 4.0 Pros offered many of the features of its bigger competitors but at a considerably more reasonable price point. An unexpected benefit is GateKeeper's workforce support. From sales \[sensitive content hidden\], to tech implementation \[sensitive content hidden\], to initial and continued customer support \[sensitive content hidden\], we have only experienced very attentive and professional interactions. Cons There are certain factors in the contract data that we don't think are necessary but are not able to deleted. I think the client should have the option to delete any data points. Review Source KS Karishma S. Procurement Banking Used the software for: Less than 6 months ### "Fantastic tool for managing contracts and vendors " November 2, 2023 5.0 We are looking forward to working with our account manager to creating enhancements in to help with our ongoing monitoring of vendors. Pros Very intuitive and easy to use system and we are able to track and manage contract's and renewals easily. Easy to navigate and build out workflows from templates yourself is a massive plus. Also the customer support has been great from our account manager who is always on hand to help with enhancements. Cons nothing to report we have an excellent experience so far. Review Source CW Catherine W. Project Sourcing Lead Maritime Used the software for: Less than 6 months ### "Gatekeeper" March 27, 2024 5.0 Very good. Will make a huge difference to our onboarding and contract management processes. Pros Easy to use and has lots of possibilities. Cons Finding help in the Help Centre. Not easy to find what you are looking for by searching. Review Source RM Raja M. Director of Procuement & Projects Accounting Used the software for: 6-12 months ### "Very Satisfied Customer" September 20, 2018 5.0 This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding system. Pros Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to start using without much training. I am also looking for basic spend functionality without a need for buying additional spend module. Cons I like all the features, but suggest having more flexibility and options to create additional dashboards. Review Source ST Simon T. Information Security Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Gatekeeper Streamlines onboarding process" November 17, 2020 5.0 The engagment with our Technical Engineer has been excellent and has continued to provide support to ensure we make the most out of Pros The fact that all your information is in one place, and easily searchable. The abilty to be able to track the supplier onboarding process through your workflows is excellent, providing you the ability to track progress. Cons I cannot think of any cons to using . Reason for choosing Gatekeeper I was not part of the procurement process Review Source FH Fiona H. Project Manager Used the software for: 6-12 months ### "User-friendly, customisable, excellent customer support." November 6, 2017 5.0 Pros The user interface is very intuitive and the ability to customise allows us to easily integrate with existing processes and engage users in order to maximise the benefits of using the system. The team have done a great job onboarding and go above and beyond to find effective solutions. The product team are quick to develop smart features in response to our business needs. Cons There is room for development of the product, in particular eSignature, but we expect to see this in the near future. Review Source CS Carol S. Business Process / Operations Supervisor Used the software for: 1-2 years ### "Very easy to work with; They listen to their customers!" July 16, 2018 5.0 Pros Great having all of my contracts at my fingertips. We are a nonprofit organization with limited budget, but was very willing to work with us to allow it to fit into our numbers. Staff are very eager to make updates to their system based on customer feedback. We've had a few features added very quickly after we made a request. Program is very user friendly. Cons We have been using for just over a year. I have not found anything that I would consider a con. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.