--- title: "Gatekeeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gatekeeper the right Contract Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145449/Gatekeeper/reviews/" page_type: "reviews" language: "en" --- Gatekeeper 4.6 (84) [View alternatives](https://www.capterra.com/p/145449/Gatekeeper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Gatekeeper Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Its a solid contract lifecycle management platform that helps improve visibility into contracts and vendor relationships.“ June 15, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes finding a specific setting takes longer than it should, and a few of the error messages aren't super clear.“ April 11, 2026 AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “It centralizes contract and vendor information in one place making it much easier to stay organized.“ June 15, 2026 AS Arun S IT Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “I also found that reporting can be a little confusing at first until you become familiar with how the data is organized“ June 15, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “The audit trail feature is also a big plus for compliance reasons.“ April 11, 2026 CA Chelsey A Senior Business CounselSports, 51 - 200 employeesUsed the software for: 1-2 years. “The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment.“ January 10, 2024 AH Anna H Insurance litigationInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Gatekeeper has been noted as a very user-friendly interface that has lots of options in vendor management.“ May 11, 2026 PW Paul W Senior Procurement ManagerMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workflows can be a bit tricky to set up, unless you pay for additional resource from GK.“ December 19, 2023 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kishore K. Lead Software Engineering Information Technology and Services Used the software for: 1-2 years ### "Gatekeeper: Streamlining Complicated Processes Easily" December 16, 2024 4.0 While Gatekeeper was largely effective, I did face some challenges with integrating it seamlessly into our existing systems. The API integration took longer than expected, and there was a learning curve when it came to some of the more advanced features. Pros The Gatekeeper team provides extensive implementation support, and the solution is incredibly user-friendly. With its clear search features, easy editing and uploading, workflow building, and custom fields, the user-friendly system makes it simple to add new entries and change old information. You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features. Cons The extra modules cost a lot of money. Certain custom developments might never be made available because they need to be approved by the Ideas Forum. Review Source TD Tom D. Procurement Director Media Production Used the software for: 2+ years ### "Great solution that helped us in our digital journey" March 4, 2024 5.0 Very happy with the use of Gatekeeper! An excellent platform that has become the foundation of our contract management throughout the company. Pros Easy to implement, can cover all the basic requirements but can easily be extended in so many ways if you need it. Cons rather limited to no presence in continental Europe Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[M-Files](https://www.capterra.com/p/122215/M-Files/) looking for a SAAS platform that is easy to use but has a large flexibility to adapt Review Source JD James D. Director of Finance E-Learning Used the software for: 1-2 years ### "Review" May 4, 2023 3.0 Todd has been a great partner is helping us through particular pain points. Pros The core functionality for the price. Cons Implementation did not convert cleanly from Word to PDF. Review Source Daniel B. Supplier Contracts Lead Banking Used the software for: 1-2 years ### "Gatekeeper at 10x Banking" May 10, 2022 5.0 We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain. Pros Gatekeeper radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless. Cons There is an abundance of data in Gatekeeper but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/) Review Source Manfred D. Information Consultant Used the software for: Less than 6 months ### "The software is in a different league when compared to the competition. " June 20, 2018 5.0 Pros Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization. Cons It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available. Review Source Neil J. Marketing and Advertising Used the software for: 6-12 months ### "Gatekeeper is simple to use and saves us time and money " September 14, 2015 5.0 We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend. Pros Gatekeeper came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date. This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs. Cons When Gatekeeper first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple. Review Source Josefina V. Consultor externo de SAP MM PM Used the software for: 1-2 years ### "Excellent tool to visualize and monitor the company's projects" April 25, 2018 5.0 Pros This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates Cons As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect Review Source Tim D. Chief Financial Officer Automotive Used the software for: Less than 6 months ### "The software has been very easy to use, and is adding value to our business" June 19, 2018 5.0 Pros The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. GATEKEEPER has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process. Cons There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use Review Source Stefany V. Billing Associate Financial Services Used the software for: Less than 6 months ### "I practice to use if you manage contracts" September 4, 2018 5.0 In my team we have little time using it but in general we do very well with the software Pros It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc. Cons On the part of the costumer sales it could be a bit confusing to complete so many details Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### "Excellent Results with Gatekeeper" June 29, 2018 5.0 Very easy to use and support responses are fast and effective. Pros Gatekeeper allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use. Cons In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance, Review Source JM Joel M. Vice President of Data Services Real Estate Used the software for: Less than 6 months ### "Killer Contract Management" January 4, 2023 5.0 Overall we've had excellent experiences with the software and the staff. Pros Gatekeeper is a mature platform and offers outstanding flexibility for users to customize key workflows and processes. These items together create an outstanding platform where users can drive success. Cons We were very deep with DocuSign before using Gatekeeper. For that reason, we were less enthusiastic about Gatekeeper's esign capabilities but to be fair, we gave it less of a chance. That all said, Gatekeeper is working on a DocuSign integration. Reason for choosing Gatekeeper Maturity of the software, flexibility of the systems, completeness of the features, and ability to self serve and customize the systems for our needs. Review Source KAL Kristof A L. Project Manager Staffing and Recruiting Used the software for: 2+ years ### "A great CMS " November 4, 2022 5.0 Pros Gatekeeper allows us, as an MSP, to onboard, contract and monitor suppliers across our different customers in various great and easy to use kanban workflows and views. It gives a great first impression to our suppliers during an onboarding, allows us to capture all the required information and documents in an easy to complete form. The eNegotiate function, allowing us to send out pre-filled contract templates and having them finalized and eSigned all in one platform gives us back time we can spend on servicing our customers. I would truly recommend giving Gatekeeper a try, if you are looking for an easy to use CMS that keeps on developing itself constantly as well. Also the quite fast implementation time was an added value for us, and the support helpdesk always delivers. Cons It's always personal and you'll get a different answer from each single user, but for us the only thing currently missing is a mass e-mail option (e.g. based on a certain field value of suppliers), as well as the ability to bulk-push a set of more than one contract or document to a certain suppliers, as an onboarding is often not only about signing a contract but also to provide our suppliers with certain information about our customers and various other documents, related to an onboarding or not, but useful to provide it to them via Gatekeeper as part of it Review Source DF Dale F. Senior Buyer Consumer Services Used the software for: 2+ years ### "Dale Frost feedback " April 29, 2024 4.0 \[sensitive content hidden\] supports the Evander account and is very helpful , it is just a shame we do not have the foresight as a business to purchase the whole package. Pros The confidence it gives me that we have a system that helps us with complaince , it is my go to place for all document , would love to have the full system. Cons There is nothing within the system we use that i do not like , just want the whole system. Reason for choosing Gatekeeper I did not implement , I was not in procurement at the time . Review Source JG Jessica G. Executive Assistant Insurance Used the software for: 1-2 years ### "Gatekeeper Review" May 28, 2020 5.0 Gatekeeper has been a super helpful tool for our company in streamlining our contract management and approval process. Especially given our transition to remote work with the pandemic, I'm not quite sure what we would have done if we had not made this transition. We are very thankful for the tool and for all of the support we receive from the company. Pros The integration was fairly simple. Easy to use. Customer service is friendly, knowledgeable and responsive. Cons It would be great if the e-sign location was accurate based on the signer's location, if the time stamp was accurate based on the time zone of the signers/users, and if the Word to PDF document conversion didn't alter the look and text of the document so much. Other than those things, no complaints. Reason for choosing Gatekeeper The number of items we were looking for on our list of requirements versus the cost, comparison of relationship with vendor to assistance from others. Review Source Response from Gatekeeper June 2, 2020 Thank you so much for the great review, Jessica. We really appreciate your support and the opportunity to partner with you. One of our product team will reach out to you to discuss and look to resolve the eSign IP and timestamp issue you raised. There are a number of reasons this can be the case due to the use of VPNs and similar. We also have some exciting developments regarding our Microsoft partnership to share. RK Roan K. Purchasing Manager Automotive Used the software for: 2+ years ### "User-friendly contract management software with constant updates" February 14, 2023 5.0 We have greatly improved our contract management since we started using Gatekeeper and have a very positive experience with the Gatekeeper team. Pros Gatekeeper a user-friendly software that is constantly being updated with new features. The account team is very responsive and take questions and improvement suggestions very seriously. Many features that has helped us improve our contract management and make Cons We would like to be able to filter contracts on our custom contract data instead of only the default filter options. Review Source GR Guru R. VP, Technology Financial Services Used the software for: 6-12 months ### "It is my job to find the best technology in Financial Services - I selected Gatekeeper " November 30, 2016 5.0 As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications. Following a detailed review of the market, shortlisting and formal procurement process, Gatekeeper stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling. We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud. We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology. The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today. I have no hesitation in strongly recommending Gatekeeper. Pros \- Usability - Ease of use - Integration Cons None Review Source CA Chelsey A. Senior Business Counsel Sports Used the software for: 1-2 years ### "2024 Product Review " January 10, 2024 5.0 Good not great, but extremely functional for our current needs. I think the capabilities with Gatekeeper have a ton of promise, like the AI Extract and the Dashboard optimization, but it has been difficult to get the platform to do much more without added manual work on our end. Pros I like Gatekeeper's dashboard feature displaying all contracts input and executed agreements showing year over year. It is really easy to run a report if all the meta data is entered correctly. I also really like how sound of a contract repository it is. Cons The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment. Review Source ER Elizabeth R. Junior Buyer Food Production Used the software for: 2+ years ### "Great software" February 17, 2023 5.0 Pros how easy and straight forward is to work with it Cons can not think of anything, I am happy with it Review Source JT Jocelyn T. Legal Operations Specialist Media Production Used the software for: 6-12 months ### "Overall great product for managing contract life cycles" April 24, 2020 4.0 Overall I think Gatekeeper is very useful for filing and tracking agreements. It provides a lot of metrics that are useful in terms of gauging the overall health of the business. It has a lot of functions and can be customized to suit your needs. Pros The universal search is my favorite Gatekeeper function and one that I use daily to retrieve contracts where the name of the counterparty or project may not be known. It quickly brings up all documents that relate to the term searched. A close second is the reminders you can set up to alert you about important contract milestones such as auto-renewals. Cons When searching by counterparty it can be a bit awkward to remember to then click under the various tabs to get to the agreement. You also have to remember that 'all' contracts or 'all' counterparties' are selected to make sure your search brings up all agreements even those archived. Review Source RG Reema G. Associate GC Hospital & Health Care Used the software for: 6-12 months ### "Crucial Tool" June 14, 2024 4.0 Pros GateKeeper offered many of the features of its bigger competitors but at a considerably more reasonable price point. An unexpected benefit is GateKeeper's workforce support. From sales \[sensitive content hidden\], to tech implementation \[sensitive content hidden\], to initial and continued customer support \[sensitive content hidden\], we have only experienced very attentive and professional interactions. Cons There are certain factors in the contract data that we don't think are necessary but are not able to deleted. I think the client should have the option to delete any data points. Review Source KS Karishma S. Procurement Banking Used the software for: Less than 6 months ### "Fantastic tool for managing contracts and vendors " November 2, 2023 5.0 We are looking forward to working with our account manager to creating enhancements in gatekeeper to help with our ongoing monitoring of vendors. Pros Very intuitive and easy to use system and we are able to track and manage contract's and renewals easily. Easy to navigate and build out workflows from templates yourself is a massive plus. Also the customer support has been great from our account manager who is always on hand to help with enhancements. Cons nothing to report we have an excellent experience so far. Review Source CW Catherine W. Project Sourcing Lead Maritime Used the software for: Less than 6 months ### "Gatekeeper" March 27, 2024 5.0 Very good. Will make a huge difference to our onboarding and contract management processes. Pros Easy to use and has lots of possibilities. Cons Finding help in the Help Centre. Not easy to find what you are looking for by searching. Review Source RM Raja M. Director of Procuement & Projects Accounting Used the software for: 6-12 months ### "Very Satisfied Customer" September 20, 2018 5.0 This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding Gatekeeper system. Pros Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to start using without much training. I am also looking for basic spend functionality without a need for buying additional spend module. Cons I like all the features, but suggest having more flexibility and options to create additional dashboards. Review Source ST Simon T. Information Security Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Gatekeeper Streamlines onboarding process" November 17, 2020 5.0 The engagment with our Technical Engineer has been excellent and has continued to provide support to ensure we make the most out of Gatekeeper Pros The fact that all your information is in one place, and easily searchable. The abilty to be able to track the supplier onboarding process through your workflows is excellent, providing you the ability to track progress. Cons I cannot think of any cons to using Gatekeeper. Reason for choosing Gatekeeper I was not part of the procurement process Review Source FH Fiona H. Project Manager Used the software for: 6-12 months ### "User-friendly, customisable, excellent customer support." November 6, 2017 5.0 Pros The user interface is very intuitive and the ability to customise allows us to easily integrate with existing processes and engage users in order to maximise the benefits of using the system. The Gatekeeper team have done a great job onboarding and go above and beyond to find effective solutions. The product team are quick to develop smart features in response to our business needs. Cons There is room for development of the product, in particular eSignature, but we expect to see this in the near future. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.