# Gatekeeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gatekeeper the right Contract Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145449/Gatekeeper/reviews --- Gatekeeper 4.7 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gatekeeper Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “The audit trail feature is also a big plus for compliance reasons.“ April 11, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes finding a specific setting takes longer than it should, and a few of the error messages aren't super clear.“ April 11, 2026 AJ Aiden J Public Relations TraineeRestaurants, 10,001+ employeesUsed the software for: 6-12 months. “Automated processes provide a simpler approach and make my work stand out for its speed and excellent performance.“ May 20, 2025 CA Chelsey A Senior Business CounselSports, 51 - 200 employeesUsed the software for: 1-2 years. “The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment.“ January 10, 2024 DF Dale F Senior BuyerConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The confidence it gives me that we have a system that helps us with complaince , it is my go to place for all document , would love to have the full system.“ April 29, 2024 PW Paul W Senior Procurement ManagerMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workflows can be a bit tricky to set up, unless you pay for additional resource from GK.“ December 19, 2023 Kishore K Lead Software EngineeringInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features.“ December 16, 2024 FG Fabien G Group Contracts and Procurement ManagerOil & Energy, 501 - 1,000 employeesUsed the software for: 1-2 years. “Not customizable enough.“ February 2, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel B. Supplier Contracts Lead Banking Used the software for: 1-2 years ### "Gatekeeper at 10x Banking" May 10, 2022 5.0 We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain. Pros Gatekeeper radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless. Cons There is an abundance of data in Gatekeeper but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/) Review Source TD Tom D. Procurement Director Media Production Used the software for: 2+ years ### "Great solution that helped us in our digital journey" March 4, 2024 5.0 Very happy with the use of Gatekeeper! An excellent platform that has become the foundation of our contract management throughout the company. Pros Easy to implement, can cover all the basic requirements but can easily be extended in so many ways if you need it. Cons rather limited to no presence in continental Europe Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[M-Files](https://www.capterra.com/p/122215/M-Files/) looking for a SAAS platform that is easy to use but has a large flexibility to adapt Review Source JD James D. Director of Finance E-Learning Used the software for: 1-2 years ### "Review" May 4, 2023 3.0 Todd has been a great partner is helping us through particular pain points. Pros The core functionality for the price. Cons Implementation did not convert cleanly from Word to PDF. Review Source VR Verified Reviewer Associate General Counsel Non-Profit Organization Management Used the software for: 1-2 years ### "Employee Portal and Kanban Workflows for the Win" July 23, 2020 4.0 Overall our expereince has been very positive. Customer support goes above and beyond. Pros We looked at about a dozen contract management solutions, and Gatekeepers' approach to intake and e-negotiation is truly unique. The Employee Portal made it easy for our national field offices to submit contracts for review, and the Kanban Workflows helped management stay on top of approvals and provided transparency into the negotiation and approval process. Cons Not so much a con, but friendly advice--setting up workflows can be tricky if you don't have clear objectives. Reason for choosing Gatekeeper The Employee Portal and Kanban Workflows. Review Source Manfred D. Information Consultant Used the software for: Less than 6 months ### "The software is in a different league when compared to the competition. " June 20, 2018 5.0 Pros Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization. Cons It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available. Review Source Neil J. Marketing and Advertising Used the software for: 6-12 months ### "Gatekeeper is simple to use and saves us time and money " September 14, 2015 5.0 We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend. Pros Gatekeeper came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date. This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs. Cons When Gatekeeper first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple. Review Source Josefina V. Consultor externo de SAP MM PM Used the software for: 1-2 years ### "Excellent tool to visualize and monitor the company's projects" April 25, 2018 5.0 Pros This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates Cons As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect Review Source Tim D. Chief Financial Officer Automotive Used the software for: Less than 6 months ### "The software has been very easy to use, and is adding value to our business" June 19, 2018 5.0 Pros The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. GATEKEEPER has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process. Cons There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use Review Source Stefany V. Billing Associate Financial Services Used the software for: Less than 6 months ### "I practice to use if you manage contracts" September 4, 2018 5.0 In my team we have little time using it but in general we do very well with the software Pros It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc. Cons On the part of the costumer sales it could be a bit confusing to complete so many details Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### "Excellent Results with Gatekeeper" June 29, 2018 5.0 Very easy to use and support responses are fast and effective. Pros Gatekeeper allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use. Cons In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance, Review Source AH Anna H. Compliance Lead Hospital & Health Care Used the software for: 2+ years ### "Gatekeeper - Great system for Contract Management" November 6, 2023 5.0 Time saving. It is quick and easy to locate a Supplier and view a Contract rather than scrolling through hundreds of emaills or searching for saved documents on your PC. Gatekeeper is a safe storage system for all of your secure documents. I have found all members of the Gatekeeper team very helpful, professional and easy to approach! Pros Gatekeeper is an excellent platform to store all documentation for each individual Supplier for your business. It is extremely user friendly. The system triggers advanced notifications to alert you when a Contract is due for renewal or an annual review, which can be easily set up to ensure that a Contract is never overdue. The emailing function is good. You can email Business Owners direct from Gatekeeper. All emails are stored within the individual Supplier card. Cons Once a document has been uploaded to Gatekeeper, you cannot rename or resave to a PDF. This would be a useful tool for main administrators. Review Source KAL Kristof A L. Project Manager Staffing and Recruiting Used the software for: 2+ years ### "A great CMS " November 4, 2022 5.0 Pros Gatekeeper allows us, as an MSP, to onboard, contract and monitor suppliers across our different customers in various great and easy to use kanban workflows and views. It gives a great first impression to our suppliers during an onboarding, allows us to capture all the required information and documents in an easy to complete form. The eNegotiate function, allowing us to send out pre-filled contract templates and having them finalized and eSigned all in one platform gives us back time we can spend on servicing our customers. I would truly recommend giving Gatekeeper a try, if you are looking for an easy to use CMS that keeps on developing itself constantly as well. Also the quite fast implementation time was an added value for us, and the support helpdesk always delivers. Cons It's always personal and you'll get a different answer from each single user, but for us the only thing currently missing is a mass e-mail option (e.g. based on a certain field value of suppliers), as well as the ability to bulk-push a set of more than one contract or document to a certain suppliers, as an onboarding is often not only about signing a contract but also to provide our suppliers with certain information about our customers and various other documents, related to an onboarding or not, but useful to provide it to them via Gatekeeper as part of it Review Source PW Paul W. Senior Procurement Manager Media Production Used the software for: 2+ years ### "Gatekeeper contract management system" December 19, 2023 5.0 Fantastic system which has been invaluable to the business since it's implementation over 5 years ago. Pros Gatekeeper as brought all our contracts into one environment, allowing stakeholders, Procurement & legal teams to find, review and action agreements. Cons Workflows can be a bit tricky to set up, unless you pay for additional resource from GK. Review Source CW Colin W. Assistant Category Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very positive experience " June 28, 2022 5.0 Pros User interface is intuitive, creating workflows which link to Suppliers/Contracts makes gathering and collating documents and information very easy and it keeps it organised. auto generation of documents with the use of workflows offers a huge time saving. Cons The lack of Custom reports based on workflows ie, a weekly reminder with an overview of what cards are in which workflow sent to the relevant phase owners would be useful. Review Source GR Guru R. VP, Technology Financial Services Used the software for: 6-12 months ### "It is my job to find the best technology in Financial Services - I selected Gatekeeper " November 30, 2016 5.0 As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications. Following a detailed review of the market, shortlisting and formal procurement process, Gatekeeper stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling. We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud. We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology. The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today. I have no hesitation in strongly recommending Gatekeeper. Pros \- Usability - Ease of use - Integration Cons None Review Source CA Chelsey A. Senior Business Counsel Sports Used the software for: 1-2 years ### "2024 Product Review " January 10, 2024 5.0 Good not great, but extremely functional for our current needs. I think the capabilities with Gatekeeper have a ton of promise, like the AI Extract and the Dashboard optimization, but it has been difficult to get the platform to do much more without added manual work on our end. Pros I like Gatekeeper's dashboard feature displaying all contracts input and executed agreements showing year over year. It is really easy to run a report if all the meta data is entered correctly. I also really like how sound of a contract repository it is. Cons The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment. Review Source ER Elizabeth R. Junior Buyer Food Production Used the software for: 2+ years ### "Great software" February 17, 2023 5.0 Pros how easy and straight forward is to work with it Cons can not think of anything, I am happy with it Review Source JT Jocelyn T. Legal Operations Specialist Media Production Used the software for: 6-12 months ### "Overall great product for managing contract life cycles" April 24, 2020 4.0 Overall I think Gatekeeper is very useful for filing and tracking agreements. It provides a lot of metrics that are useful in terms of gauging the overall health of the business. It has a lot of functions and can be customized to suit your needs. Pros The universal search is my favorite Gatekeeper function and one that I use daily to retrieve contracts where the name of the counterparty or project may not be known. It quickly brings up all documents that relate to the term searched. A close second is the reminders you can set up to alert you about important contract milestones such as auto-renewals. Cons When searching by counterparty it can be a bit awkward to remember to then click under the various tabs to get to the agreement. You also have to remember that 'all' contracts or 'all' counterparties' are selected to make sure your search brings up all agreements even those archived. Review Source BB Braden B. Compliance Specialist Insurance Used the software for: 1-2 years ### "Very pleased and expect it to be integral to our organization for years to come!" May 17, 2019 5.0 There was a small learning curve with some features early on, but once those were under control it's been very easy to set up and train others on. The support has been so good that I often find myself feeling guilty for bothering them. "Surely they're going to be fed up this time..." but no, they were always eager to help out at any time and as much as needed. Pros The customization is a massive plus. Not only is it vital to meet our needs, but it's easy to set up and very flexible. Additionally the customer support is unparalleled, not only with responsiveness but with their eagerness to make sure our experience with Gatekeeper is as seamless as possible. Cons The biggest issue we currently have is not being able to make customized fields mandatory (unless it's done through a workflow). This requires stricter administration to make sure everyone is filling out everything as we as an organization require. Review Source MK Matthew K. Procurement Lead Hospital & Health Care Used the software for: 2+ years ### "Gatekeeper for CHI" February 15, 2023 4.0 Pros Ease of use, updating, communicating with users. Presentation of data. Cons Workflows felt a little clunky, overall very few weaknesses. Review Source KF Kasia F. Legal Counsel Financial Services Used the software for: 1-2 years ### "Getting contracts organised. " September 29, 2020 5.0 As a rapidly growing organisation it is very difficult to keep taps on all contracts. Getting this organised in Gatekeeper helped to create a proper oversight. Pros The software gives very elaborate possibilities in relation to contract management and workflows. Cons The workflows and transitions are sometimes hard to configure. Luckily we can use a implementation specialist that helps out with all sorts of issues. Review Source ER Ericka R. Legal Analyst Media Production Used the software for: 6-12 months ### "Gatekeeper" April 24, 2020 4.0 Gatekeeper is great to keep your agreements organized. I like that the agreements are uploaded directly from Adobe sign, which guarantees that everything is in the same place. Pros The universal search is great, you can search contracts by specific words, not only by counterparties or date. Also, documents from Adobe sign are uploaded directly to GK. Cons When I get the results of a universal search many times I have to go to the helpdesk to open the agreement because I can't download the PDF directly from the results. Not efficient. Review Source MM Muriel M. Legal Analyst Medical Practice Used the software for: Less than 6 months ### "User-friendly and great customer support" May 15, 2019 5.0 Pros Gatekeeper has a clean user interface, it's easy to use, and the customer support has been excellent. It takes a bit of time to learn how to configure the workflows, but the kanban layout makes it easy to keep an eye on each contract as it moves through the review and negotiation processes. We like the ability to do a lot of the customization ourselves. We've had top-notch account management and implementation support. Cons No cons so far, but we're hoping for a couple of enhancements in the future. We handle a lot of addendums that currently have to be split into separate documents to use the e-Sign tool. We also don't always communicate directly with our counterparty's signer and it would be helpful if the link could be forwarded to the appropriate person. Review Source AC Allyson C. IT Asset Manger Information Technology and Services Used the software for: 1-2 years ### "The Gatekeeper team is amazing" September 14, 2017 4.0 The Gatekeeper team is amazing. They are very responsive when there are questions. Pros I like the one stop shop feel of the software and the ease of notifying BU leaders that their software is coming up for renewal. This makes them accountable Review Source DP Darren P. Project Manager Hospitality Used the software for: 6-12 months ### "AccorHotels" September 18, 2018 4.0 Pros Ease of use, customization on the fly by end user is very good, not needing to rely on support Cons Some search, navigation is a little clunky Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.