# Gatekeeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gatekeeper the right Contract Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145449/Gatekeeper/reviews --- Gatekeeper 4.7 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Gatekeeper Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “The audit trail feature is also a big plus for compliance reasons.“ April 11, 2026 IW Isla W Senior Project ManagerPerforming Arts, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes finding a specific setting takes longer than it should, and a few of the error messages aren't super clear.“ April 11, 2026 AH Anna H Insurance litigationInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Gatekeeper has been noted as a very user-friendly interface that has lots of options in vendor management.“ May 11, 2026 CA Chelsey A Senior Business CounselSports, 51 - 200 employeesUsed the software for: 1-2 years. “The number of account turnover and the constant push to use GK workflows when our business is just not designed nor equipped to have workflows at the moment.“ January 10, 2024 Kishore K Lead Software EngineeringInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “You are continually informed about how the system can improve your experience because it is supported by a wealth of user manuals and frequent sessions to update on new features.“ December 16, 2024 PW Paul W Senior Procurement ManagerMedia Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workflows can be a bit tricky to set up, unless you pay for additional resource from GK.“ December 19, 2023 AJ Aiden J Public Relations TraineeRestaurants, 10,001+ employeesUsed the software for: 6-12 months. “Automated processes provide a simpler approach and make my work stand out for its speed and excellent performance.“ May 20, 2025 FG Fabien G Group Contracts and Procurement ManagerOil & Energy, 501 - 1,000 employeesUsed the software for: 1-2 years. “Not customizable enough.“ February 2, 2024 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel B. Supplier Contracts Lead Banking Used the software for: 1-2 years ### "Gatekeeper at 10x Banking" May 10, 2022 5.0 We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain. Pros Gatekeeper radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless. Cons There is an abundance of data in Gatekeeper but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/) Review Source VR Verified Reviewer Associate General Counsel Non-Profit Organization Management Used the software for: 1-2 years ### "Employee Portal and Kanban Workflows for the Win" July 23, 2020 4.0 Overall our expereince has been very positive. Customer support goes above and beyond. Pros We looked at about a dozen contract management solutions, and Gatekeepers' approach to intake and e-negotiation is truly unique. The Employee Portal made it easy for our national field offices to submit contracts for review, and the Kanban Workflows helped management stay on top of approvals and provided transparency into the negotiation and approval process. Cons Not so much a con, but friendly advice--setting up workflows can be tricky if you don't have clear objectives. Reason for choosing Gatekeeper The Employee Portal and Kanban Workflows. Review Source JD James D. Director of Finance E-Learning Used the software for: 1-2 years ### "Review" May 4, 2023 3.0 Todd has been a great partner is helping us through particular pain points. Pros The core functionality for the price. Cons Implementation did not convert cleanly from Word to PDF. Review Source Manfred D. Information Consultant Used the software for: Less than 6 months ### "The software is in a different league when compared to the competition. " June 20, 2018 5.0 Pros Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization. Cons It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available. Review Source Neil J. Marketing and Advertising Used the software for: 6-12 months ### "Gatekeeper is simple to use and saves us time and money " September 14, 2015 5.0 We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems. We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend. Pros Gatekeeper came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date. This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs. Cons When Gatekeeper first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple. Review Source VR Verified Reviewer Web Developer Computer Software Used the software for: Less than 6 months ### "Gatekeeper for Web Developers" November 21, 2023 4.0 Pros You can easily upload documents and organise them. It can monitor potential financial risks (risk mitigation). It is like a repository to store all contract related documents. Cons It is a bit expensive in my opinion and as a beginner it can be a bit confusing to understand all of its functionalities, especially if you don't have experience in IT. Review Source Josefina V. Consultor externo de SAP MM PM Used the software for: 1-2 years ### "Excellent tool to visualize and monitor the company's projects" April 25, 2018 5.0 Pros This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates Cons As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect Review Source Tim D. Chief Financial Officer Automotive Used the software for: Less than 6 months ### "The software has been very easy to use, and is adding value to our business" June 19, 2018 5.0 Pros The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. GATEKEEPER has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process. Cons There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use Review Source Stefany V. Billing Associate Financial Services Used the software for: Less than 6 months ### "I practice to use if you manage contracts" September 4, 2018 5.0 In my team we have little time using it but in general we do very well with the software Pros It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc. Cons On the part of the costumer sales it could be a bit confusing to complete so many details Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### "Excellent Results with Gatekeeper" June 29, 2018 5.0 Very easy to use and support responses are fast and effective. Pros Gatekeeper allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use. Cons In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance, Review Source AH Anna H. Compliance Lead Hospital & Health Care Used the software for: 2+ years ### "Gatekeeper - Great system for Contract Management" November 6, 2023 5.0 Time saving. It is quick and easy to locate a Supplier and view a Contract rather than scrolling through hundreds of emaills or searching for saved documents on your PC. Gatekeeper is a safe storage system for all of your secure documents. I have found all members of the Gatekeeper team very helpful, professional and easy to approach! Pros Gatekeeper is an excellent platform to store all documentation for each individual Supplier for your business. It is extremely user friendly. The system triggers advanced notifications to alert you when a Contract is due for renewal or an annual review, which can be easily set up to ensure that a Contract is never overdue. The emailing function is good. You can email Business Owners direct from Gatekeeper. All emails are stored within the individual Supplier card. Cons Once a document has been uploaded to Gatekeeper, you cannot rename or resave to a PDF. This would be a useful tool for main administrators. Review Source UD Ursula D. Senior Manager, Third Party Management Banking Used the software for: Less than 6 months ### "One of the best I've worked on" March 12, 2023 5.0 Implementation went smoothly and Gatekeeper were an absolute pleasure to deal with from the start. Pros Ease of use, visual dashboard that is interactive drilling down into meta data with the click of a mouse Cons Nothing not to like that I have found to report. Reason for choosing Gatekeeper We looked at a number of products and selected 3 for demo. Gatekeeper system stood out from the start due to ease of use, functionality, including a self serve "toolbox " that you can use to change certain requirements. I have found the system easy to understand and learn quite quickly. Review Source RG Reema G. Associate GC Hospital & Health Care Used the software for: 6-12 months ### "Crucial Tool" June 14, 2024 4.0 Pros GateKeeper offered many of the features of its bigger competitors but at a considerably more reasonable price point. An unexpected benefit is GateKeeper's workforce support. From sales \[sensitive content hidden\], to tech implementation \[sensitive content hidden\], to initial and continued customer support \[sensitive content hidden\], we have only experienced very attentive and professional interactions. Cons There are certain factors in the contract data that we don't think are necessary but are not able to deleted. I think the client should have the option to delete any data points. Review Source JG Jessica G. Executive Assistant Insurance Used the software for: 1-2 years ### "Gatekeeper Review" May 28, 2020 5.0 Gatekeeper has been a super helpful tool for our company in streamlining our contract management and approval process. Especially given our transition to remote work with the pandemic, I'm not quite sure what we would have done if we had not made this transition. We are very thankful for the tool and for all of the support we receive from the company. Pros The integration was fairly simple. Easy to use. Customer service is friendly, knowledgeable and responsive. Cons It would be great if the e-sign location was accurate based on the signer's location, if the time stamp was accurate based on the time zone of the signers/users, and if the Word to PDF document conversion didn't alter the look and text of the document so much. Other than those things, no complaints. Reason for choosing Gatekeeper The number of items we were looking for on our list of requirements versus the cost, comparison of relationship with vendor to assistance from others. Review Source Response from Gatekeeper June 2, 2020 Thank you so much for the great review, Jessica. We really appreciate your support and the opportunity to partner with you. One of our product team will reach out to you to discuss and look to resolve the eSign IP and timestamp issue you raised. There are a number of reasons this can be the case due to the use of VPNs and similar. We also have some exciting developments regarding our Microsoft partnership to share. SL Sophie L. Head of Supply Chain Human Resources Used the software for: 2+ years ### "Agile, supportive and innovative" November 9, 2022 5.0 Such a positive experience working with Gatekeeper! From the moment we started our journey with them, and the support we received during the implementation through to ongoing support, it has been a pleasure. What I really appreciate is the fact they are always looking to enhance the product, and listen to their customers ideas and actually take them forward. All in all, a great platform. Pros Gatekeeper is a really flexible tool for us to use within Supply Chain. Having the ability to create workflows to support ad hoc requirements has really changed how we are engage with our suppliers. Cons It would be great to have the ability to add a third signature to some our agreements without having to set the third party up as a user. Review Source CK Cynthia K. General Counsel Logistics and Supply Chain Used the software for: 1-2 years ### "wnDirect/Asendia UK use of Gatekeeper " November 11, 2019 5.0 Though we have not yet switched on some of the new services, we look forward to solving a whole range of manual bottlenecks and gaps in our business with the Gatekeeper tools. We will soon integrate our own supplier performance data against contract performance standards to allow our supplier management team proactive visibility of when contractual sanctions can be applied. Pros Ease of use of the system itself, client service and help is outstanding and realistic to the needs of businesses in different sectors. The diversity of services performed that can be useful to scale and automate so many facets of a business other than the legal team's needs, and more relevant and useful services are developed and added by Gatekeeper regularly. Cons Everything about the software is great. Unfortunately the manual upload of the contract data summaries has been time consuming and difficult for our small legal team to ensure this is performed consistently. Review Source FG Fabien G. Group Contracts and Procurement Manager Oil & Energy Used the software for: 1-2 years ### "Review Gatekeeper " February 2, 2024 4.0 Very positive - simplicity of the system well adapted to small organisations Pros The system is intuitive and easy to use. Cons Not customizable enough. The system of permissions should be more flexible Review Source LL Lissette L. Procurement Manager Banking Used the software for: 2+ years ### "Always evolving " March 28, 2023 4.0 we needed a central repository of our contracts and the ability to manage the lifecycle of the contract and Gatekeeper provides that Pros Projects, Workflows and Scorecards are important tools to achieve contract efficiencies Cons the Risk module has a lot of room to grow Review Source PF Pauli F. Insights & Digitalisation Manager Chemicals Used the software for: 2+ years ### "Gatekeeper contract management" June 1, 2023 4.0 It does its job a a contract repository and is easy to implement and train users in. Pros The ease of use. Uploading contracts is very intuitive, navigation and search functions are easy to use. Cons The abilities to customise reporting data of uploaded contracts could be improved. Review Source MS Mark S. freelancer Computer Software Used the software for: 6-12 months ### "One of the best management tools" August 8, 2021 5.0 Since the beginning, the Gatekeeper team has been extremely professional and has provided us with one-of-a-kind solutions that meet our needs. Pros The key strength is the diversity of the solutions supplied within. It is quite simple to use and flexible to set up. Cons Manual labor is required for data extraction and reporting. We have a few standard functions that we don't use and could now get rid of. Review Source AF Adam F. Director of Legal Financial Services Used the software for: 1-2 years ### "Gatekeeper has transformed the way our department engages with the business" November 23, 2016 5.0 As a busy legal team we needed a central area to manage all contracts and give full visibility to the business. Gatekeeper has an extremely easy to use interface requiring little to no training. The customer success team worked very closely with us to configure the solution to meet our exact use-case. The Google Apps integration and unlimited user plan has allowed Lending Home to roll out Gatekeeper to over 200 users giving direct and controlled access to specific contract records company-wide. Gatekeeper has transformed the way our department engages with the business, improving efficiency, reducing risk and greatly enhancing collaboration. I have no hesitation to strongly recommending Gatekeeper - it's an excellent solution from a great company Review Source BM Bob M. CIO Financial Services Used the software for: 2+ years ### "We are delighted with our choice of solution in Gatekeeper." April 30, 2017 5.0 Greatly enhanced clarity of all of our data. We especially enjoy having full visibility of all upcoming renewals. Pros Getting data into Gatekeeper has been simple and the benefits have far exceeded our original objectives. Our internal owners are now proactively notified when contracts are due for renewals and on other key regular events such as vendor reviews and key documentation updates. The dashboards in Gatekeeper provide such a clear view of our data so we can be proactive, renewing contracts on better terms and cancelling contracts we do not need well in advance. This all provides an excellent return on our investment. Gatekeeper is simple to use and when some help or guidance is needed, support is always available online in their Live Chat feature. Review Source AS Alex S. Contract Analyst Utilities Used the software for: Less than 6 months ### "Contract Management " September 21, 2023 4.0 Very positive, amazing support. Pros Visibility of contracts and lifecycles. Customisable data entry points. Dashboard for key insights and overview. Cons Ability to communicate with non users to the platform, i.e. to prompt a named representative even if they do not have a Gatekeeper profile. Reason for choosing Gatekeeper Functionality and cost. Review Source AW Andy W. Commercial Director Computer & Network Security Used the software for: 1-2 years ### "Enterprise Supplier Management and Portal Technology that is very powerful yet simple to use" November 23, 2016 5.0 We chose to partner with Gatekeeper as their technology was by far the most intuitive we evaluated. Our challenge was to secure accurate master data and compliance information from over 3,500 suppliers across Europe. We simply didn't have the manpower to take on this challenge alone. Gatekeeper Vendor Portal technology and the supporting team are a vital partner for the SCC procurement and commercial teams moving forward Review Source CH Claudia H. Project Manager Used the software for: 6-12 months ### "Gatekeeper was get to work with. The team was knowledgeable and prompt." January 11, 2018 4.0 Pros Very intuitive and easy to use. Requires very little user training and support. Also like the ease in which fields can be added via administration profile. Cons Roles - need the ability to further restrict functions and visibility based on specific groups or criteria. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.