--- title: "Happy Property Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Happy Property the right Inspection solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145455/Inspector/reviews/" page_type: "reviews" language: "en" --- Happy Property 4.6 (68) [View alternatives](https://www.capterra.com/p/145455/Inspector/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Happy Property Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews AD Amy D Regional ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “HappyCo/HappyProperty is easy to use. “ July 20, 2026 LN Len N Property managementReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Not many features. When we first had it, the drastic difference between the android version was disappointing.“ January 29, 2024 NN Nishant N Property ManagerAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Also, best for creating out the report.“ November 19, 2024 RM Rowan M Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes inspections trouble with syncing/freezing during picture uploads.“ October 30, 2022 DP Diane P Systems & Evaluation ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “They create new templates, specific to our needs and I have to say they have had a lot of patience as this entire software and my job duties were quite a challenge but I am getting the hang of it.“ December 17, 2021 SG Sandra G Executive Operations Assistant Real Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The downloading from the software to my email wouldn't send properly half of the time using it.“ January 27, 2022 MD Marie D PartnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Very good experience with the software and like that it has the ability to share and integrate.“ September 8, 2022 LC Luis C Community ManagerManagement Consulting, 2 - 10 employeesUsed the software for: 6-12 months. “Having to use Common # to start inspections which sometimes makes is confusing for new employees.“ January 10, 2022 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah M. Director of Transitions-West Real Estate Used the software for: Less than 6 months ### "Phenomenal Support" July 31, 2018 5.0 Immediate syncing of walk data and interactive charts and graphs. Pros Software is easy to use and report look great. Response from support side is immediate and polite. Reporting is easy to read. Happy Co is eager to work out any issues or show data based on client needs. Cons Not necessarily a con but more of a tip. Set up process should be completed and vetted out between Happy Co and Client to ensure reporting is set up from the first DD rather than afterwards. Review Source Response from HappyCo August 3, 2018 Goodness Sarah, we are overjoyed, thrilled, and delighted that you have left such an amazing rating & review! Thanks so much for your endorsement and for letting us know what you think of our product and service. I have shared your remarks with the whole team and they want to say a big thank you because online reviews mean a great deal to us. Please let us know if you have any more feedback or suggestions at support@happy.co. Happy inspecting! ~ MR AD Amy D. Regional Manager Real Estate Used the software for: 2+ years ### "Great Software & App" July 20, 2026 4.0 Overall, our company experience with HappyCo / Happy Property has been positive. Customer service is great, as they really try to listen and implement improvements constantly. Pros HappyCo/HappyProperty is easy to use. For maintenance management our crew has found the email communication with residents has gotten better results for reporting service requests and updates to our main office. Cons I can not think of anything we do not like about HappyCo / Happy Property. It is great that the company improves the templates offered to make the system even easier to use. Review Source LN Len N. Property management Real Estate Used the software for: 2+ years ### "Ease and Basic" January 29, 2024 3.0 Pros The easiness of it if you have the correct phone. Cons Not many features. When we first had it, the drastic difference between the android version was disappointing. Review Source JT Jessica T. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Makes work easier" June 6, 2025 5.0 It's been a great experience overall for myself and my staff. There are no complaints from any of us, as of yet. Pros The ability to view work orders and take photos. The ability to take photos and upload them directly to Resman is my favorite part. Cons No complaints as of yet from myself or any of our staff.We will continue to use the app and report any wishes or ideas. Review Source VR Verified Reviewer Accountant Real Estate Used the software for: 2+ years ### "Good, but there is Room for Improvement" November 17, 2018 4.0 Before Inspector, we had to use a .pdf on tablets and hard copies of inspection forms, and digital cameras for photos. We lost many .pdf files and photos before we were able to save and send them (sending took a lot of time by itself). Honestly, who likes to use hard copies anymore? Especially in the field where they can easily be destroyed. We have never lost an inspection with Inspector, and they're not damaged when resting safely in the cloud. Inspector solved a huge problem for us. No more returning to properties after lost or damaged inspection forms and photos. Pros We are a property manager and use Inspector for all our property inspections. Inspections are made simple with the ability to modify templates for the different types of inspections we perform. The inspections upload immediately with an internet connection. They are stored online and easily accessed after completion. They can be printed in a professional looking report. If needed, the inspections can be edited after completion. Inspector syncs with our property management software, allowing us to access inspections in multiple places. Another great feature is the ability to take photos directly from the app and save them as part of the inspection. Cons We haven't had the best experience with customer service. This isn't an issue of competence, but response time, and even lack of response in some cases. The categorization system can be confusing and makes finding properties difficult at times. Especially when not connected to a network. Review Source Chalice W. Realtor Real Estate Used the software for: 1-2 years ### "Excellent Inspection Aide" February 18, 2020 5.0 Using this app has created a pleasant way to do a less than pleasant task. Inspections can be tedious but HappyCo makes them as easy as possible and provides a very (truthful) inspection for both tenants and landlords. I have found it is a way we can treat our clients fairly because photos do not lie. Pros Before this software we had a paper sheet that we filled out with the tenant. It took a long time going through the house and finding what room features corresponded to what part of the page. Now, it is super easy to document the condition of any rental in half the time with 500% better documentation. It glides seamlessly into our property management software. Cons I have issues with my phone sometimes; there is a large lag between taking the photo and the photo actually being taken, so I often have sub-par and blurry photos. I expect that is mainly a problem with my phone and I just need to hold still and be patient. Also, when I update a template online it takes a while to make it onto my mobile. Again, it is a matter that can be fixed with patience. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: Less than 6 months ### "Very good inspection app, with some small opportunities for improvement...." March 26, 2020 4.0 HappyCo has been great at managing our properties on behalf of their owners, most of whom are overseas (State Dept and Military). They really appreciate the HappyCo reports. Pros I find the app very user friendly, and enjoy using it. I especially like that we can set up templates and use those over and over, as well as the ability to copy inspections. Cons I think there are too many differences between the app and the website ... I would much rather have them have the same functionality. In practice, we use the app when doing an inspection, and then the website when finishing our comments and reports, but there are too many things that you can only do in one and not the other. I would also like to see the ability to edit photos in the app ... just basic editing, but something. Switched from [SnapInspect](https://www.capterra.com/p/151590/SnapInspect/) Unsure (before I joined) Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Great tool for inspections" April 12, 2019 5.0 Pros It has made a big part of work for property managers much easier. Easy to use with nice navigation. Very convenient on your mobile device. Cons Customer support can be better. Once I had an issue and I had to wait for a while before I got it fixed. Review Source VR Verified Reviewer Owner/Founder Chemicals Used the software for: 2+ years ### "Simple and Efficient " April 22, 2019 5.0 We love this software which has helped our PM business immensely! Easy to learn and use. Great to customize based on home needs. Pros \- Integration with Buildium - Simple - Convenient - App capabilities - Efficient for our processes - Customizable Cons \- lots of clicks - little clunky but worth it Review Source Angela C. owner Real Estate Used the software for: Less than 6 months ### "Inspector by Happy Co makes us happy" November 13, 2018 5.0 Pros Pictures and notation can be implemented easily at time of inspection Cons Lost inspections done during trial period. Was not able to integrate. The initial trial was signed up on my own. The actual subscription started from within Buildium. Review Source VR Verified Reviewer Property Manager Accounting Used the software for: 1-2 years ### "Master for Inspection" November 19, 2024 5.0 helps in fast inspection, retains the signautre and sends out reports automatically best software for Inspections Pros Helps in inspection in detailed manner. Also, best for creating out the report. Cons cannot click a proper photo without blurring it Review Source GA Gina A. Property Manager Real Estate Used the software for: 6-12 months ### "Excellent Product" December 28, 2021 5.0 Pros Love that it has made us paperless for out site inspections. Easy to read and share with office. Cons I can not think of any cons. Its a great product! Review Source JD Jason D. Manager Construction Used the software for: 6-12 months ### "Great application!" July 19, 2016 4.0 Great product! Easy to use and phenomenal customer support! I love the storage of old reports to review and look back at for reference. Cons No email contact memory. I wish it would remember the clients email for sharing generated reports. Review Source Response from HappyCo August 3, 2018 Many thanks for leaving this excellent review, Jason! We want to be sure you know that when you are about to send a report on iOS, you can tap the little plus sign to add your client email address/es. You can read more about sharing reports here: http://support.happy.co/reports-in-happy-inspector/sharing-reports-sharing-your-reports-and-customizing-your-email-template. Please let us know if you have any questions or suggestions at support@happy.co Happy inspecting! AH Ashley H. Operations Specalist & Marketing Associate Real Estate Used the software for: Less than 6 months ### "Easy for our Teams!" October 28, 2021 5.0 Overall, this product has been a game changer for us, making it easier for our teams to complete a move in and move out inspection . Pros The overall dashboard of this product has been so great. The ease of having all the inspections and photos in one place is amazing. This product syncs with our current property management software easily and everything is in one spot! Cons Some task features are not syncing how we would like them to, but the company has been very helpful when getting this issue rectified. Review Source DO Duncan O. Carpenter/business owner Construction Used the software for: 1-2 years ### "Customer service is first class! Highly, highly recommend. " May 29, 2018 5.0 Professional, easy to read layout. Exceptional customer service Pros Ease of use, Customer service impeccable, Professional layout, Excellent detail Very versatile app. Cons Haha! I honestly believe it is worth it. Just price it into your costs. Review Source Response from HappyCo August 3, 2018 Thanks so much Duncan for your great review! It means a lot to us! If you have any product suggestions or queries do not hesitate to reach out to us at support@happy.co Thanks again! VC Veronica C. Assistant Community Managet Real Estate Used the software for: 6-12 months ### "Review" February 7, 2022 5.0 My overall experience was great Pros Easy to use and navigate. I like that everything is in 1 place Cons None. I liked allowing the features. Very resourceful Review Source LS Lisa S. Property Manager Real Estate Used the software for: 1-2 years ### "Happy Co -Property Inspections" April 22, 2021 5.0 I love how easy it is to customize this inspection process while doing an inspection and before a report is created. Pros The integration of HappyCo with Buildium was flawless and uploads inspections quickly. HappyCo is very easy to use and customize. Cons The search on app/PC is time consuming to go from residential - commercial and inspections to reports. Reason for choosing Happy Property Ease of use and integration into platform. Review Source rH ryan H. maintenance manager Used the software for: ### "AWESOME SOFTWARE" December 23, 2015 5.0 The control that has been given and the seemingly limitless options on how to customize a property, inspection and report are amazing. Every suggestion to improve any inspection software i have ever used seems to be put in to the new version of Happy inspector. It took a little getting used to, but the chat feature for help is the best. Any question, regardless of how petty was answered in minutes through the messaging. even my own blunders such as accidentally deleting entire properties and reports were quickly remedied by the inspector staff. Thank you all and keep up the good work Review Source BS Bob S. Administrator Used the software for: ### "Great easy to use software" October 21, 2015 5.0 I have been looking for a software program to update our apartment inspection program for several years and I finally have what I have been looking for in the Inspector program. It is easy to use, easy to edit as needed to fit your needs and works great. This makes our inspections much more effective as we can target the specific items in our two buildings and we can make notes and take pictures as needed. Review Source Response from HappyCo October 22, 2015 Thank you for the review Bob. Let us know if you need any help with anything. KW Key W. Property Manager Used the software for: ### "Daily User" October 27, 2015 5.0 We currently manage close to 175 rental properties. Some properties are inspected every three months and others every six months. This app has made inspections easier for us. It is easy to use and were able to customize our reports. Now all of our reports are professional and can be emailed as soon as we the inspection is completed. This app has saved us a large amount of time. Review Source Response from HappyCo October 27, 2015 Thank you for the kind review Key! MA Megan A. Senior Manager, Vacation Rentals Used the software for: ### "Fantastic support!!! " October 28, 2015 4.0 I think one of the biggest things that sets this company apart is their support team. I was completely blown away by their response time, easy to use chat feature, and great follow up. The app is very helpful, and so far I am loving the reporting system. I am sure there is a lot more I will do with the app, but for now just for basic house inspections its been great! Review Source JB Jacqueline B. President Real Estate Used the software for: Less than 6 months ### "Thurgood Estates HOA Property Inspection " May 7, 2021 5.0 HappyCo provides a documented standard for property inspections. Pros The software is very user-friendly and easy to set up. The reports are in real-time and time-stamped—the ability to email reports to Owners. Cons The ability to zoom when taking snapshots. It would be great if the date and time were displayed beneath the photo. The only way to send the email from Happyco to eliminate which Staff member completed the inspection requires the to & cc lines are identical. Also, if spell and grammar check is available. Reason for choosing Happy Property HappyCo is synchronized with Buildium. Review Source TW Tracy W. Property Manager Used the software for: ### "I think its just me but I have been having a little trouble knowing where things are but slowly gett" October 21, 2015 3.0 I'm finding it hard to work out where things are to change tenants names and stuff but getting there Review Source Response from HappyCo October 23, 2015 Not a worry Tracy, if you need more help, please chat to our Australian team. :) JC Jess C. Property Manager Chemicals Used the software for: Less than 6 months ### "Happy Property Review" November 27, 2024 5.0 Pros Incredibly easy to keep track of your task progress. Cons There is nothing specific I dislike about this product. Review Source DP Diane P. Systems & Evaluation Manager Real Estate Used the software for: Less than 6 months ### "Point of from a Systems & Evaluation Manager - new on the job" December 17, 2021 4.0 I am enjoying working with the support. There is a great deal of help right on the site but for me, I need more help than just a video or an explanation at this time. I am sure that will change when my confidence builds. It's about getting rid of that fear of breaking something? Pros The company took on this software to improve efficiency at the properties as the owners manage offsite and it is critical to know what needs to change or improve at each building. They manage 388 rental units and are expanding. I was hired to evaluate what is happening on-site and to eliminate deficiencies. A program like Happyco that has inspection templates that I can open from home and look at pictures and work orders truly was a must-have. I am still in the learning mode and initially, I was constantly emailing or leaving messages for the personnel that sold the product but now I realize there is a better way to get answers. An email to the support team initiates almost an immediate response. They create new templates, specific to our needs and I have to say they have had a lot of patience as this entire software and my job duties were quite a challenge but I am getting the hang of it. The more I use this software, the more I realize how great it truly is. I am sure there are many features we are not using but once comfortable with what we have now we will expand into more options. We changed our answering service to Happyco Call Complete and we are finding this system much more effective than what we were previously using and less costly. I have lots to learn yet, but those are my initial thoughts on the software. Thank you Cons The inspection templates - created to our specifications and needs Reason for choosing Happy Property The integration capability with Resman, a software program that the company has been using for years. So this is really an add-on to improve our efficiencies. 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