--- title: "SailPlay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SailPlay Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/145465/SailPlay-Loyalty/" page_type: "product" language: "en" --- # SailPlay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SailPlay ## What is SailPlay? Increase your revenue by up to 50% with a customer loyalty and rewards program using SailPlay Loyalty. With SailPlay, you can customize your program, plus manage your customers, their activities, points and rewards from just one system. And also create automated, customized marketing campaigns to keep your customers returning to you. ## What is SailPlay used for? [Gamification](https://www.capterra.com/gamification-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SailPlay?[Manage this product listing](https://www.g2.com/products/sailplay/claim_requests/new?auto=true) ## SailPlay Overview Updated September 2026 AI summary SailPlay is a customer loyalty and gamification platform for businesses of all sizes seeking to build engagement and reward repeat customers. It offers loyalty programs, rewards management, customer segmentation, and multi-channel communication, with options like referral tracking, gift card management, and member portals. SailPlay is available on cloud and major device platforms, and integrates with leading e-commerce and CRM tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SailPlay 4.3 (6) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $500 Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (2,537) Value For Money 5.0 (2) Value For Money 4.4 (2,237) Customer Service 5.0 (4) Customer Service 4.6 (2,137) ## SailPlay alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [4.6 (2,569)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79367/ActiveCampaign/) Highest Rated [Apex Loyalty](https://www.capterra.com/p/161685/Hero-Loyalty/) [5.0 (6)](https://www.capterra.com/p/161685/Hero-Loyalty/#reviews) Starting price $4990.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161685/Hero-Loyalty/) ## FAQs about SailPlay Overview ### What company size and specific industries is SailPlay built for? SailPlay is designed for companies of all sizes, including communities, and serves retail, healthcare, automotive, hospitality, e-commerce, gaming, and other industries. It fits organizations that want a customer engagement platform across a broad range of sectors rather than a single vertical. Features and Usability ### What are the key features of SailPlay? SailPlay offers loyalty program and rewards management, supported by customer database, customer profiles, and customer segmentation. It also includes personalization, gamification, referral tracking, and multi-channel communication, plus analytics and reporting, alerts/notifications, SMS marketing, gift card management, member portal, and API access. Integrations ### Which third-party tools and platforms does SailPlay integrate with? SailPlay integrates with Adobe Commerce, BigCommerce, Shopify, and WordPress for ecommerce and content sites, plus HubSpot CRM, Lightspeed Retail, and QuickBooks Online Advanced for customer and financial workflows. These seven integrations cover common sales, retail, marketing, and accounting connections. Getting Started and Support ### What training and onboarding options does SailPlay offer? SailPlay provides in person training, live online sessions, webinars, and documentation. In person training supports direct guidance, live online sessions allow remote instruction, webinars cover group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does SailPlay offer? SailPlay provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about support quality, response times, or common issues, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,860 Email Marketing reviews Not all customer loyalty platforms cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) SailPlay supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to run retention campaigns and manage incentives for repeat customers. However, it does not offer **Third-Party Integrations**. Instead, it provides other features that reviewers also rate as important, including **Gift Card Management** (**39%**), **Loyalty Cards** (**34%**), and **Member Portal** (**31%**). These features help businesses encourage repeat purchases, make loyalty benefits easier to access, and give teams a more direct way to manage customer participation. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. SailPlay 25 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. ## Pricing Value for money 5.0 (2) Free Trial Basic $500.00 Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 6 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JS Jasmine S. Associate Product Manager - Value Added Services Computer Software ### "" 1.0 Overall Rating 1.0 1.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 August 16, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Prerna T. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 July 21, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Evgeniy S. Pharmaceuticals ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 22, 2015 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mikhail G. Information Technology and Services ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 17, 2015 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Margarita N. ### "The best Customer Loyalty Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 4, 2015 It over a decade of using various platforms, I have to say that SailPlay Loyalty is the best. We also use SailPlay Sender for Email & SMS Martketing. The best thing that they are integrated with each other. I would recommend SP to my professional contacts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Natalia P. Marketing Director ### "The best marketing platform ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 3, 2015 I have been working with SailPlay team since 2013 and I greatly appreciate what they did for us in Papa John's Russia. With their support we've successfully launched our Papa Rewards bonus loyalty program that has a 70% penetration rate among all our clients in Russia. Our customers are very happy gain extra points and receive free pizza from us, we get so many thankful feedbacks from them every day. SailPlay is not just about Bonus Program, they are fulfilling all your needs that you may have or even didn't think of. Within 2 months we've integrated a cross-functional email marketing platform that helps us to send not just simple everyday emails but to develop a sophisticated email marketing scheme with triggered e-shot campaigns with such triggers as customer's last order date, last order value, order frequency, preferences, even his interests! Now we're not about bothering emails, we're about giving our clients what they really desire. Since launch, our open rate increased by 20%, click rate increased by 35% and order frequency among opt-in customers increased by 12%. We can't help mentioning an outstanding 24/7 customer service we get from SailPlay. They are willing to help their customers in everything. and really do that. To summarise, becoming SailPlay's client to receive flexible individual approach from the company that really cares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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